1 iCaller A Call Center Solutions. Why a Call Center Solution is required ?
-
Upload
taniya-slee -
Category
Documents
-
view
217 -
download
2
Transcript of 1 iCaller A Call Center Solutions. Why a Call Center Solution is required ?
![Page 1: 1 iCaller A Call Center Solutions. Why a Call Center Solution is required ?](https://reader037.fdocuments.us/reader037/viewer/2022110116/551c0f83550346a84f8b533d/html5/thumbnails/1.jpg)
1
iCaller
A Call Center Solutions
![Page 2: 1 iCaller A Call Center Solutions. Why a Call Center Solution is required ?](https://reader037.fdocuments.us/reader037/viewer/2022110116/551c0f83550346a84f8b533d/html5/thumbnails/2.jpg)
Why a Call Center Solution is required ?
![Page 3: 1 iCaller A Call Center Solutions. Why a Call Center Solution is required ?](https://reader037.fdocuments.us/reader037/viewer/2022110116/551c0f83550346a84f8b533d/html5/thumbnails/3.jpg)
1. Customer support cannot manage leads efficiently and do follow-up on time.
2. Tele callers productivity is not increasing as they cannot make more calls manually.
3. Customer interaction & agent performance reporting is lacking
Problem & Solution iCaller
![Page 4: 1 iCaller A Call Center Solutions. Why a Call Center Solution is required ?](https://reader037.fdocuments.us/reader037/viewer/2022110116/551c0f83550346a84f8b533d/html5/thumbnails/4.jpg)
iCaller is a complete inbound/outbound
Call Center and Dialer Solutionwith CRM, Reporting, Voice Recording features.
What is iCaller?
![Page 5: 1 iCaller A Call Center Solutions. Why a Call Center Solution is required ?](https://reader037.fdocuments.us/reader037/viewer/2022110116/551c0f83550346a84f8b533d/html5/thumbnails/5.jpg)
iCaller : how it works ?
Clients
iCaller Server
OUtgoing: Agent Manually or Server automatically dials a list of numbers
Agents with CRM
Only connected calls are transferred to agents
IVR is played and Incoming call is transferred to agent. Incoming & Outgoing call are recorded.
![Page 6: 1 iCaller A Call Center Solutions. Why a Call Center Solution is required ?](https://reader037.fdocuments.us/reader037/viewer/2022110116/551c0f83550346a84f8b533d/html5/thumbnails/6.jpg)
iCaller : CRM Features
Lead Management
Auto Call Back
Agent Auto Pop Up
Supervisor Screen
Report Designer Graphs
Users, Groups, Rights SMS
![Page 7: 1 iCaller A Call Center Solutions. Why a Call Center Solution is required ?](https://reader037.fdocuments.us/reader037/viewer/2022110116/551c0f83550346a84f8b533d/html5/thumbnails/7.jpg)
iCaller : Call Handling Features
IVR Call Recording
Dialer Call Transfer
Call Barging Conference
Pacing Voice Mail/OBD
Call LogsDialers Predictive, Progressive, Preview
![Page 8: 1 iCaller A Call Center Solutions. Why a Call Center Solution is required ?](https://reader037.fdocuments.us/reader037/viewer/2022110116/551c0f83550346a84f8b533d/html5/thumbnails/8.jpg)
Predictive - Auto-dial a list of numbers
• Effective in large call centers (10+) and transfer only connected calls to agents• Usage: In campaigns that are fairly straight forward with a smaller sales pitch.
Progressive - Auto-dial numbers one after the other
• So that an agent does not have to manually dial the numbers.• Usage: In campaigns of current customers for renew or up-sell a product or service.
Preview - Auto Dial a number on Agent’s Click
• Agent gets the time to view the customer detail and then dial by click of Call Button• Usage: Where customer case is complex and need to know history – for example collection of late debt
iCaller : Dialer TypesDialer is an application used to automate the process of outgoing dialing.
![Page 9: 1 iCaller A Call Center Solutions. Why a Call Center Solution is required ?](https://reader037.fdocuments.us/reader037/viewer/2022110116/551c0f83550346a84f8b533d/html5/thumbnails/9.jpg)
Data & Control at your premise
Less people doing more work = reduced cost and more profits
Better Sales & Customer Support
iCaller : Benefits
![Page 10: 1 iCaller A Call Center Solutions. Why a Call Center Solution is required ?](https://reader037.fdocuments.us/reader037/viewer/2022110116/551c0f83550346a84f8b533d/html5/thumbnails/10.jpg)
Low risk and better service as you pay us on monthly basis
Brand: A know brand from more than 10+ years
Complete solution providerSolution = PRI + Call Center Solution + Service
Why from
![Page 11: 1 iCaller A Call Center Solutions. Why a Call Center Solution is required ?](https://reader037.fdocuments.us/reader037/viewer/2022110116/551c0f83550346a84f8b533d/html5/thumbnails/11.jpg)
• 10 Seats = Rs. 8000• 15 Seats = Rs. 11000• 20 Seats = Rs. 14000• 25 Seats = Rs. 17000• 30 Seats = Rs. 20000
Monthly Service Plan
• Rs. 10,000One Time Charges
• As per selected plan or• A special plan Rs. 5000 is being offeredPRI Rental• PRI Card will be provided by Connect on an
upfront payment basis ( Rs. 30,000 )• Server ( Recommended by Connect ), Agent
Machines & Networking will be provided by client
Hardware
iCaller : Commercial Involved
![Page 12: 1 iCaller A Call Center Solutions. Why a Call Center Solution is required ?](https://reader037.fdocuments.us/reader037/viewer/2022110116/551c0f83550346a84f8b533d/html5/thumbnails/12.jpg)
Thank you
14