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Greater Manchester Public Service Reform

Aligning whole-family support and work and skills programmes in Greater Manchester

Gemma MarshJane Forrest

Welfare to Work Convention: 2013

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Purpose of Today

• To share experience of how whole-family working can support long-term workless households back into work

• To start a debate about what a new delivery model to support long-term workless residents might look like in GM

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Public Service Reform

•Our best estimates suggest overall GM public expenditure is around £21bn

•Decreases in Local Authority expenditure have been offset by increases in Health and Social Care and DWP – cash has moved around the system

•Need to get more people into work and increase the value of the activity of those in work - raising productivity. This needs to apply to all services

•Aim to build case for going further – with faster roll out of reforms to deliver greater benefits to GM and nationally

£s

Time

GM costs

GM contributions

Key:Do nothing:CB reforms:Reform Reinvestment:

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Early Years Transforming Justice Troubled Families

Reducing demand todayReducing demand for

generations

Turning off the dependency tap

at source

Skills and Worklessness

Outcomes –

Prosperity for all - Delivering GMS

Employment / positive activity as the end point for family interventions:

• Improved skills

• Increased GVA • Sustained

behaviour change

• Reduced dependency

Employment, skills & economic activity are key to: • Sustaining reduced demand across each PSR

theme• Reducing public spending

Work = independence = reduced demand

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Analysis: Case for Change

• Despite £billions spent on active labour market policies & regeneration over the last 10+ years, levels of worklessness and low skills remains stubbornly high

• Ultimately, we are spending far too much on the costs of failure, both in terms of the level of spend on benefits and skills and employment support

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Progress: GM better than national average

  Total number of

families

Families identified at March' 13

Families workedwith at March' 13

AreaNo. % of

total No. % of identified

% of agreed Yr 1 families worked

with

Bolton 830 602 72.5 256 42.5 79.0Bury 385 287 74.5 287 100.0 197.9

Manchester 2,385 2,385 100.0 1,264 53.0 98.8

Oldham 680 246 36.2 246 100.0 100.0Rochdale 675 352 52.1 240 68.2 88.9Salford 835 479 57.4 302 63.0 100.7Stockport 565 342 60.5 193 56.4 83.5

Tameside 620 620 100.0 204 32.9 92.7

Trafford 360 120 33.3 63 52.5 52.5Wigan 755 465 61.6 293 63.0 106.5Greater Manchester 8,090 5,898 72.9 3,348 56.8 98.2England 118,082 66,470 56.3 35,618 53.6 85.1

*Taken from TF Unit data returns. First useable results data available over the summer.

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Overlap: troubled & workless families in Mcr

• 92% of the Manchester TF cohort are on out of work benefits.

• If this replicated across GM then we are already planning to deploy our whole-family model to 7500 workless families

Troubled Families

Workless Families

• Over 40% of GM residents on out of work benefits do not have a L2 Qualification.

• 32% of residents on inactive benefits have no qualifications

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• Troubled Families Programme:

• National investment of £27m across GM, to work with 8090 families

• Local agency investment in kind of £40–90m• Further funding announced.

• Work Programme – £150m (based on expected minimum performance levels across GM, as part of GM, Cheshire & Warrington contract)

• ESF for complex families – £16m

Scope of family and work programmes

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Principles and methodology

All PSR activity is based upon principles that effective services are:• Built on family based approaches, not individuals• Feature integration, sequencing and coordination • Use interventions on the basis of evidence

All PSR activity requires a commitment to:• Develop new delivery models that follow the principles above• New investment models for moving resources across organisational boundaries – ‘investable proposition’• Use robust evaluation to inform investment decisions

How this is applied to Work & Skills/Troubled Families?:• Engagement: Closer and deeper integration between work & skills providers with other public services, including

troubled families’ interventions• Key worker approach: Wrap around support to address barriers to employment that sit outside of usual

employment/skills interventions• Assessment, screening and action planning: Currently, the assessment of employment readiness and skills within

the majority of provision operates in isolation and fails to take into account the broader needs and family context of the individual

• Interventions: The government already provides substantial support to the unemployed. However, it is not as simple as just providing the support; they need to be responsive, sequenced and move people into employment

• Significant cultural and behavioural challenges for workforces and communities in implementation

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Building on Troubled Family Models…

Family enters programme

Multi-agency triage & assessment

Key worker intervenes intensively

Services ‘line-up behind’ this worker

Sequenced referrals to secondary services , based on common assessmentGreater use of evidence based interventions

Key worker continues to ‘hold’ the family as they progress

Impact is robustly evaluated and

used to continually improve the

model

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Enhanced model

6-month period leading up to Intervention

Case Referred to Intervention

6-month period after point of Intervention

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195 families have received at least 6-months of intervention90 in BAU 105 in NDM

Worklessness

Children in Need (CIN)

Special Education Needs (SEN)

Persistent Absence

Fixed Term Exclusions

Council Tax Arrears

Criminal Offences

Anti-Social Behaviour Offences

Approached Homelessness

Looked After Children (LAC)

Approached Mental Health

75%

72%

69%

47%

43%

42%

34%

22%

15%

12%

10%

Issues observed in the 6-months before referral(% of all households) Impact on Families

Debt - reduced by 19%

Safeguarding down by c.17%

ASB down by 7%

Crime down by 28%

Absence down 20%

Exclusions down 22%

Mental health down 14%

Worklessness down 2%

- CBA shows if we invest the same amount in BAU and NDM, for every £1 that BAU returns, NDM would potentially return £1.52- For 105 families in NDM, costs of intervening are around £400k, total benefits across public services £607k

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Integrating Work & Skills further: Opportunities and Challenges• All too often work and skills has been seen as a bolt on

• Good evidence that by better sequencing and looking more holistically at the family gains better outcomes

• Claimant/learner motivation, behaviours and perceived barriers

• DWP provision: JCP have made good steps to integrate within the TFU multi agency team

• Integration of ESF Complex Families

• Skills priorities set within GM: Providers to respond to needs of hardest to reach cohorts: But disincentives within the system

• Workforce challenges: Work being undertaken under Public Service Reform

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New Models…

Family enters programme

Multi-agency triage & assessment

Key worker intervenes intensively

Services ‘line-up behind’ this worker

Sequenced referrals to secondary services , based on common assessmentGreater use of evidence based interventions

Key worker continues to ‘hold’ the family as they progress

Impact is robustly evaluated and

used to continually improve the

model

Health

Family issues

Money matter

Housing

Skills

ESOL

Parenting

Employment

Volunteering

Work Experience

Includes employment ambitions, barriers and skill needs

Workforce challenges: JCP secondee, knowledge of provision

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New Opportunities

• Public Service Reform

• Universal Credit

• Claimant Commitment

• Greater Manchester Skills and Employment Partnership: Skills priorities

• Expansion of Troubled Families

• DWP ESF Complex Families

• ESF 2014

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Thank you

• Gemma.marsh@neweconomymanchester.com

• jane.forrest@tameside.gov.uk