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Genpact Management Trainee Program

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Program Overall Introduction

Business CaseGenpact Asia is growing very fast. Apart from diving deeper into BPO and ITO business, in which

we have already shown our strong capabilities, we are also endeavoring to build up Smart Decision

Service (SDS), which covers Risk Management, Marketing & Analytics, and BPR. Business Consulting

is another high-value-added area in which we are striving to grow. To support this development

strategy, we need to broaden our management talent pool.

VisionAfter a 12-month Management Trainee Program, we will harvest the best-in-class managers

embedded

with Genpact Genes and equipped with solid knowledge and skills to be adapted into each Genpact

key focus area. They will be the remarkable elite as future Leaders of Genpact Asia.

Target GroupThe target groups of this program are high-potential MBA post-graduates and undergraduates from

China tier one universities.

Training MethodologyUse blended training (intervention/separate classroom session/E-learning), on-the-job 

learning/assignments, rotation and overseas on-site learning. 12 Month Learning Path to build Future Leaders

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Become a Genpacter

Program Overall Structure

Phase 1

Phase 2

Phase 4

Phase 3

2 Weeks

2 Weeks

Phase Focusing Area Duration

Pass your Panel Interview

12 Month Learning in Four Phases

3 Months

8 Months

Build up your Capability in Function

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Phase One – Become a Genpacter

Function(Phase 3)

Solution & Transition

Phase one – “Become a Genpacter” takes 2 week. It is a critical period for new on-board Genpact MTs. It covers from industry introduction to Genpact induction, also will introduce necessary tools.

Genpact Induction & BPO MarketMTs should understand and iterate below points clearly:

• Genpact History and development story • Customers of Genpact• Genpact Competitors in market• Genpact Organizational Structure• Genpact Key accounts and key business in Asia• Genpact Policies

Genpact Tools

MTs will be requested to • Learn LEAN tool and pass LEAN test• Learn 6 Sigma Tool• Pass GB test within next 1 months• Complete Transition Tool Kit intensive learning

Lean Training Lean Training Six Sigma Training Six Sigma Training

Genpact InductionGenpact Induction BPO Market BPO Market

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Route 2: BPO Operations (2 Month) -> Solution & Transition (3 Month) -> SDS/BC (3 Month)

Three Genpact Operation Direction on-the-job Learning in Phase Two

Phase Two – Build up your capability in Operations

During Phase two, MT will be spending 8 month on doing three Rotations in Genpact Operations. Based on on-board date and operation opportunities, they will either follow route 1 or route 2. By means of on the job Learning & Practicing with blended training and assessment as supplement, they will have solid understanding and earn hands-on experiences for Genpact Operations. Based on project/process, MT will have oversea business opportunities.

Route1: Solution & Transition (3 Month) -> BPO Operations (2 Month) -> SDS/BC (3 Month)

Solution & Transition

Duration: 3 Month

Business Process Management Operation

Duration: 2 Month

Business Process Reengineering &Business Consulting

Duration: 3 Month

Solution & Transition

Duration: 3 Month

Business Process Management Operation

Duration: 2 Month

Business Process Reengineering &Business Consulting

Duration: 3 Month

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In Phase Three , MT will have opportunities to do at least 2 rotations in 3 months choosing from four function areas:

• People Function• Function IT& Facility• Function Finance• Quality& SEP

MT will be assigned with detailed task/projects to ensure that they will not only have overall understanding of Function role, but also can really play role and take ownership in certain position.During their rotation in function, MT will also be trained to raise soft skills by blended training.

Phase Three – Build up your capability in Function

People Function • HR/ Hiring• Training

Function Finance • FP& A• Tax

IT & Facility • IT initiatives• Facility

Quality & SEP

• Quality• Smart Enterprise Process

Four Genpact Function Direction build Function generalist in Phase Three

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Phase Four, as the last phase in the whole program, is seen as critical report out phase, testing how well MTs have learned and achieved in the last 12 month.

Final panel Interview takes 2 hour for each MT. During Panel Interview key points as below will be covered: Industry awareness, Understanding of Genpact Strategy & Operation Status, Presentation

for main achievements and take-away during rotation in both operation and function.

To Graduate Best- in-class Management Trainee

ParticipantParticipant

• To present learning • Via VC or Live

PanelPanel TimelinesTimelines

The Process …

• Panel to consist of Program Sponsor, Program owner, Program manager, HR & Training Leaders

• 2 week for preparing white paper and presentation for final Panel •Final panel at the end of 12 months

Phase Four – Pass Panel Interview

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Graduation Criteria

MT can be awarded to Genpact (Asia) MT Certification if the total tracking score reach min. 80% of total score. Criteria are shown as below:

• Attend all classroom intensive training and pass the test in phase one (weight 5%)• Get GB certified (weight 5%)• Complete all separate classroom raining session and E-Learning session shown in learning path

(weight 10%)• Adhere to KPI mentioned during Operation Rotation during phase two (weight 45%)• Adhere to KPI mentioned Function Rotation during phase three (weight 30%)• Pass Panel Interview (weight 5%)

Any absence from classroom training, not completion of rotation/project within deadline, or low adherence

of KPI will have negative impact on the score.