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General Education OfficeIHM.316 / ILA2401

English for the Hotel Business

Mid Term Examination Preparation

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What have we learned?

So……………..

in the last 6 weeks……….

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Concept Hotels

History of Hospitality

Types of Accommodation

Types of Hotel

Accommodation Preferences

Giving Opinions

Guest Requirements

Adjectives and Features of Hotels

Present Perfect / Past simple tenses

Types and features of Hotel Advertising

Hotel Amenities/Facilities and Symbols

Comparatives and Superlatives with Adjectives

Staffing – Departments / Individuals

Roles and Responsibilities

Organisational Structure / Hierarchy

Obligation and Responsibility

- must/have to/should

Adjectives for Personality/Characteristics

Reservation Documentation / Procedures

Short answer questions / Tag questions

ICT / Web technologies – Developing Reservation

Technologies

British / American English

Food Terms – types and adjectives

Making requests – intentions and spontaneous decisions

Signs, notes, notices and leaflets

Roles and responsibilities within the F & B Cycle

to be continued……

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Quite a lot!

So it’s time for a REVIEW

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Unit 1 - Types of Accommodation

Bed-&-Breakfast (B-&-B) Hostel Boutique HotelGuest House Private Home HotelLodge Resort Self-Catering

large rooms

I love….

good facilities

near the town centre

efficient service

I don’t mind….

I like…

I’m not too keen on…

I dislike ……

Giving Opinions

etc…..

friendly staff

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Unit 1 - Types of Accommodation

Types of Hotel

• City Centre

• Airport

• Casino

• Motels

• Convention

• Economy/Budget

• Extended Stay

Features and Adjectives for Hotels

coffee shop elegant suite

cabin rustic elaborate

comfortable fireplace price

parking lounge luxurious

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Unit 2 – Hotel FacilitiesHotel Facilities and their Symbols

Comparing Hotels with Adjectives

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Unit 2 – Hotel FacilitiesDescribing Past Time

We use the Present Perfect to talk about:Events at an undefined time in the past which have a results in the present.They’ve put a lot of money into the hotel, and it really looks great now.

We’ve made quite a few changes since you left. Remember since and for….

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Unit 2 – Hotel FacilitiesDescribing Past Time

We use the Past Simple to talk about:Events at an defined time in the past.We built a large extension a couple of years ago……

Last year we converted them into business apartments

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Unit 2 – Hotel FacilitiesSpecial Requirements

Many guest have special requirements.

lifts to all floors

a playroom

hoists in bedrooms

ramps at all stairs

notices in Braille

a low-level front desk

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Unit 3 – Staffing and Organization

Organization Charts

Hierarchical and other structures

Food &Beverage Director

Administrative Assistant

Room Service ManagerOrder Takers

/ Server

s

BeverageManager

Bar Person

s

Chief Steward

Stewards

Executive Chef

Sous Chef

Cooks

CateringManager

Services

Manager

Servers

Houseme

n

Restaurant

ManagerCaptai

n Server

s

Obligation• must….• have to….. • should….

doesn’t have to….• musn’t ……

Roles and Responsibilities

Adjectives and NounsPersonality / Characteristics

flexible – flexibilitypunctual - punctualitysincere – sincerityambitious - ambition

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Unit 4 – Reservations and check-in

Documentation

• Hotel Register• Reservation Form• Guest History• Guest Index• Faxed Bookings

Have you stayed with us before? - No, I haven’t.Will you be paying be credit card? – Yes, I will.Do you have an account with us? – Yes, we do.

Short Answers

It was Miss King, wasn’t it?You have an account with us, don’t you?But the guests haven’t stayed with us before, have they?

Tag Questions

Reservation Dialogues• Just the one night?• How will you be settling your account?• Could I take your credit card number please?• May I take your home address, please?

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Unit 4 – Reservations and check-in

Impact of ICT Technology

• Software• Databases• Reports• Networks• Internet• Web forms• Benefits

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Unit 5 – Hotel and Restaurant Services

American / British English

• Differences in vocabulary• Differences in spellings• Differences in tenses• Differences in verbs• Differences in prepositions

Food vocabulary• Adjectives to describe food and cooking methods

Intentions and Spontaneous Decisions• Things we’ve already decided:• I’m going to have the fondue. It’s delicious here.

• Decisions at the moment of speaking• In that case, I’ll have the pork medallions

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Unit 5 – Hotel and Restaurant Services

Making Requests

• Can you…….?• Could you ……….?• Could we possibly ………..?• Do you think you could ……….?

Notices and Signs• Location• Meaning

Food and Beverage Cycle• Stage• Staff• Responsibilities

Purchasing

Receiving

Storing & Issuing

Preparing

Selling

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For now…………

Good luck next week