1 ENDLESS CAREER POSSIBILITIES. RecruitmentRetentionTraining ResearchCoordination.
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Transcript of 1 ENDLESS CAREER POSSIBILITIES. RecruitmentRetentionTraining ResearchCoordination.
Changing Demographics
1980
1982
1984
1986
1988
1990
1992
1994
1996
1998
2000
2002
2004
2006
2008
2010
2012
2014
2016
2018
2020
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
15-24 45+
Source: BC Stats
Delta Hotels and Resorts®
Fertility Rate Across the World
declining population stable population
growing population rapidly growing population
Overall Demand from Other Industries
Mining17,000
LNG 100,000
Oil & Gas3,100 – 4,100
Construction54,500
Forestry25,000
Other Labour Market Challenges
• Negative public image of hospitality
• Seasonal nature of jobs
• High number of regional, remote and rural businesses
• High number of small businesses
Opportunity for stronger HR and training culture
• Reputation for limited supervisor/management training
Projected Growth
Food & Beverage Services43,410
Recreation & Entertainment20,530
Accommodation Services18,920
Transportation14,130
Travel Services4,440
British Columbia Supply/Demand
2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020
-15,000
-10,000
-5,000
0
5,000
Shortage
The 21 Key Drivers of Engagement
SAY
STAY
STRIVE
ACTION AREAS
Drivers of Engagement
BEHAVIOURS
Engagement
Addressing Labour Challenges
Retain Existing Workers
Raise Awareness
about Tourism Careers
Increase
Training
Become Better
Employers
Addressing Labour Challenges
Retain Existing Workers
Raise Awareness
about Tourism Careers
Increase Productivi
ty
Increase
Training
Become Better
Employers
Delta’s Balanced Scorecard
22
• Time to Hire• Turnover Rates
• External vs. Internal Hires
• Succession plan
• Say• Stay• Strive
• Accident Rates• COR participation• Valuing Healthy Minds assessments
Safety and
Wellness
Employee Engageme
nt
Talent Attraction Index
Talent Bench-
strength
24
High expec
t-ations
High auto-nomy
Low Stress
Autonomy and Mental Wellness in the Workplace
High expec
t-ations
Low auto-nomy
High Stress
Addressing Labour Challenges
Retain Existing Workers
Raise Awareness
about Tourism Careers
Increase Productivi
ty
Expand Recruitment
to Target Under-
Represented Groups
Increase
Training
Become Better
Employers
Addressing Labour Challenges
Retain Existing Workers
Raise Awareness
about Tourism Careers
Increase Productivi
ty
Expand Recruitment
to Target Under-
Represented Groups
Expand Recruitmen
t Provincially
& Nationally
Increase
Training
Become Better
Employers
Expand Recruitment to Target
Foreign Workers