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商業英語課程

Easy English Series

Speaking1. 英語社交會話 (Easy English Socializing)

2. 商業英語簡報 (Easy English Presentations)

3.商業英語會議 (Easy English Meetings)

4. 國際商業會議 (Easy English Conference Calls)

5. 跨國性專案管理 (International Project Implementation)

Writing1. 100 個書信中常用動詞

(The 100 Most Common Verbs in Business English Emails & Letters)

2.商業英文Email (Easy English Emails)

3.技術人員的英文Email中問題解決

(Emails for Engineers: Describing, discussing and resolving technical problems vie Email )

4.撰寫英文管理報表 (Easy English Management Reports)

5.撰寫英文企劃提案 (Easy English Proposals)

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學員對象：針對需要經常使用英語與外籍客戶或同事進行交際應酬之同仁所設計。

本課程重點在於不同對話方式之規則與常用社交會話主題所會使用之字彙。本課程包含了以下單元：

•簡短對話與較長之談話•如何開始交談與應對•如何與外國人有效地談話互動•常見話題之必用字彙•如何發展談話主題字彙的自學技巧•聽力發展

在本課程的最後，課程參與者將可以具備充裕的語言能力、經驗與技巧，成功且自信地使用英語，與來自世界各地的商業夥伴進行所需之社交應酬。

英語社交會話Easy English Socializing

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Easy English Socializing seminar has been specially developed for high- level management personnel who are often required to socialize with foreign clients, customers and colleagues, either at home or abroad, using English as the main language of communication. The seminar focuses on the rules of different conversational styles as well as some of the key vocabulary for safe conversational topics. Areas covered include:

•Short-turn and long-turn talking

•Initiating and responding in conversation

•Tips for effective social interaction with foreigners

•Key topic areas

•Self-study key topic vocabulary development techniques

•Close listening development

Overall BenefitsThis seminar will show you how to be a great conversationalist when you are socializing with foreign clients of colleagues. You will learn how to have an interesting conversation, and what to talk about, how to keep the other person talking more so that you don’t have to worry about your English, and some useful vocabulary that you can use in conversations. You will also get lots of listening and pronunciation practice.

Easy English Socializing

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學員對象：需要使用英語對國外客戶或公司主管 / 同事作簡報的同仁所設計之

本課程的重點在於英語簡報中所需之語言能力，但並不包含實際簡報中之內容與所需專業知識。本課程的整體目標是教授經理人在專業英語簡報中所需之說與聽的能力，以及如何以英語回答簡報中與會者所提之不同問題。

本課程包含以下單元： •如何引導簡報過程•專注聽力技巧訓練•組織架構簡報的語言•問題之應對與回答•使用圖表等視覺輔助元素

在本課程的最後，課程參與者將可以具備充裕的語言能力與自信心，對公司中來自不同國家的同事、上司或客戶，作出更有效專業的英語簡報。

商業英語簡報 Easy English Presentations

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Easy English Presentations seminar has been specially developed for mid- and high-level management personnel who are regularly required to make presentations using English as the main language of communication.

The seminar focuses mainly on the communication strategies for effective presentations. It also develops the English speaking and listening skills required by such presentations. It does not cover the content knowledge managers may need in making presentations.

The overall aim of the seminar is to give managers the skills needed to clearly deliver professional presentations. Participants are also given tips on the effective preparation, practice and performance of presentations. Areas covered include:

•Set-phrases for signalling structure

•Preparation, practice and performance techniques

•Pronunciation

•Preparing and using visuals

•Dealing with questions

•Presenting high and low density information

Overall Benefits

Giving a presentation in English is quite a different skill from giving one in Chinese. Many presentations in English are boring because the presenter has not prepared or practiced in the right way. This seminar will give you the skills and the language to make interesting and successful presentations in English. You will work on your performance skills, including voice, pronunciation and body language.

Easy English Presentations

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學員對象：需要經常使用英語進行公司內跨部門會議或是跨國會議之同仁所設計。

課程重點在於會議中所使用不同對談策略所需之主要語言，以及如何成功主持與管理會議進行所需之語言技巧。本課程對會議中每一部分所使用之英語語調與主要字彙提供教學與實際練習機會。 本課程包含以下單元：•徵詢及給予意見•如何建構一個論點•不同的禮貌性回應•直接性與間接性語言•保持模糊•如何提供、拒絕或接受提議

在本課程的最後，課程參與者將可以具備充裕的語言能力與技巧，成功且自信地與來自世界各地的商業夥伴進行各種商業會議。

商業英語會議 Easy English Meetings

 

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Easy English Meetings seminar has been specially developed for mid- to high- level management personnel who are often required to conduct inter-departmental meetings, or meetings with foreign business associates, using English as the main language of communication. The seminar focuses on the various communication strategies used in meetings, and on the language for implementing these strategies. There is also input on the management skills and language for chairing a successful meeting. Each session offers input and practice in tonal aspects of spoken English as well as work on key vocabulary. Areas covered include:

•Asking for and giving opinions

•Structuring an argument

•Politeness registers

•Direct and indirect language

•Being vague

•Offering, rejecting and accepting proposals

Overall BenefitsAfter the seminar you will have the skill and confidence to perform better in meetings. You will be able to give your opinion, make suggestions, agree and disagree with the opinions and suggestions of others without giving offence, and be able to brief a meeting. You will also be able to chair a meeting.

Easy English Meetings

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學員對象：需要經常使用英語進行跨國 ( 電話或視訊 ) 會議之同仁所設計。

課程重點在於跨國會議中所使用不同對談所需之主要語言，以及辨別不同口音者發音所需之語言技巧。本課程對跨國會議中每一部分所使用之英語語調與主要字彙提供教學與實際練習機會。 本課程包含以下單元：•設定明確的會議議程與目標•辨別各個與會對象•會議中的開場白•詢問與澄清•贊同與不贊同意見時之語言表達•如何提供、拒絕或接受提議•重點摘要與總結•聽力發展訓練•四種不同國籍口音的辨識

在本課程的最後，課程參與者將可以具備充裕的語言能力與技巧，成功且自信地與來自世界各地的商業夥伴進行各種國際商業會議。

國際商業會議Easy English Conference Calls

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This program has been developed for business people who regularly take part in conference calls, or video conferencing. Content covers managing the conference call as well as the most frequent language items used in conference calls. There is also a heavy emphasis on listening development, with input on the main features of 4 different accents. The program lasts 7 hours, is delivered in English and covers the following areas:•Conference preliminaries: Establishing a clear agenda and goals

•Establishing who’s who

•Getting started

•Entering the talk

•Asking for and giving clarification

•Agreeing and disagreeing

•Dealing with recommendations

•Dealing with technology failure

•Wrapping up

•Listening development

•4 accents

By the end of the program, participants will be able to plan and take part in conference calls with confidence. They will have language banks of the most frequent and useful language items to use during the conference; they will have an enhanced ability to comprehend different accents of spoken English; and they will be able to deal with some of the technological issues they may encounter in conferencing.

Easy English Conference Calls

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學員對象：針對需要使用英語作為主要溝通語言，經常性地與國外一起進行專案合作之公司專案人員或管理人員所設計。

這個課程主要強調的，是在國際型專案合作中，所需的英語聽、說以及人際關係技巧訓練。為求課程主題之明確，本課程並不會教授在國際專案執行中，專業經理人所需之書寫技巧。

本課程的整體目標是要給經理人在以下不同企業活動中所需的英語口語能力：•腦力激盪•專案企劃•提案與簡報•專案進度報告

在本課程的最後，課程參與者將可獲得在今日愈來愈國際化的工作環境中所不可或缺的語言能力、實際練習經驗與自信心，以便可以與世界各地、不同國籍之同事或生意夥伴有更成功的合作關係。

跨國性專案管理 International Project Implementati

on

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International Project Implementation Program (IPIP) is a seminar for high-level management personnel who are regularly required to take part in implementing projects with colleagues from overseas using English as the main language of communication. The seminar focuses mainly on the speaking, listening and interpersonal skills required by such projects. It does not cover the writing skills managers may need in project implementation.

The overall aim of the seminar is to give managers the oral communication skills needed to take part in English in such activities as:

•Brainstorming

•Planning

•Presenting

•Delivering project status reports

Overall Benefits

This seminar will enable you to take a more active role in international projects. It will give you the skills and confidence to play an equal part in working with foreign colleagues on all stages of an international project, from early planning to final implementation.

International Project Implementation

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100 verbs for business correspondence 1. 100 verbs 是專門為以中文為母語，但是在每日的工作中需要頻繁地讀寫英語電子郵件的專業人士所設計。

2. 100 verbs 針對電子郵件語庫以及對英語非其母語人士常犯之語言錯誤進行全面縝密的電腦研究分析，它完整呈現了在商業電子郵件中最頻繁、有用與最常被錯誤使用的語言項目，集中於 100 個使用頻率最高的動詞。

3. 100 verbs共分成四個部分，每個部分包含 25 個動詞。4. 整個課程的重點在於動詞補語，主要原因是研究分析中指出，以中文為母語的英語使用者再書寫英語電子郵件時最常犯的錯誤便是動詞補語。除了這個文法說明外，本課程亦注重在商業功能與字彙能力的發展。

本課程主要涵蓋的範圍有：

文法發展• 動詞補語之類型• 搭配兩個受詞使用之動詞• 搭配介系詞使用之動詞• 文法上常犯的錯誤，以及如何避免這些常犯錯誤• 時態，包括無時態、現在時態、過去時態與未來時態

100 個書信中常用動詞 (The 100 Most Common Verbs in Business English Emails & Letter

s)

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商業功能發展• 開頭、結尾與對目的之陳述• 管理與維持客戶關係• 如何告知或對負面消息做出回應• 確認與背景資料索引• 提出要求或提供訊息

字彙能力發展• 撰寫電子郵件之主要動詞片語• 主要問題字彙與同義詞• 豐富之詞組表格• 抽象字彙與其象徵意義• 慣用之商業語言片語

本課程中的 book1- book4 四部分針對不同的學員語言程度而設計。依參與者的語言能力從第一部分 book 1 的中低程度（約多益 TOEIC 測驗250 分）到第四部份 book 4 的中高程度（約多益 TOEIC 測驗 700 分）。

課程參與者在上課時需要攜帶自己撰寫之電子郵件，並有機會可以獲得授課顧問對其電子郵件之個別指導。

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The 100 verbs has been specially developed for Chinese-speaking professional users of English who are required to correspond in written English as part of their routine job functions. Based on extensive computer-assisted analysis of a business correspondence corpus, including email, as well as analysis of non-native errors, The 100 verbs presents the most frequent, useful and commonly misused language items in business correspondence centered around the 100 most frequent verbs, divided into four quarters, of 25 verbs each.

 

The emphasis throughout the series is on verb complements, as research shows that errors with verb complements are the most frequent type of errors made by Chinese-speaking professional users of English in business correspondence. In addition to this grammatical input, each Quarter in the series also ensures functional and vocabulary development. The whole series covers the following areas:

 

Grammar development

·     Verb complement classes

·     Two object verbs

·     Prepositional verbs

·     The most frequent grammatical errors and how to avoid them

·     Tenses, including no-time, present time, past time and future time

 

1 0 0 v e r b s for business emails & letters

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Transactional development · Opening, closing and statement of purpose · Managing client relations · Giving and responding to bad news · Confirming and referencing · Requesting and giving information Vocabulary development · Key phrasal verbs for emails · Key problem words and synonyms · Extensive collocation tables · Abstract words and their metaphors · Business Idioms  

Each Quarter in the program is aimed at a different level and the entire program takes participants from a low-intermediate level (250 on the TOEIC scale) in Book1, to a low advanced level (700 on the TOEIC scale) in Book4. At the end of the program, participants will have the language, the practice and the confidence to communicate in writing more clearly and efficiently.

The 100 verbs is delivered as four separate Applied Consultancy Programs, together with a facilitator's plan.

1 0 0 v e r b s for business emails & letters

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學員對象：針對需要經常地以英文書寫電子郵件與國外同事或客戶進行溝通之同仁所設計。

本課程重點在於每日工作中所需的電子郵件，提供了最常被用到的 set-

phrases ，同時更教授參與課程者如何持續發展自我語言能力之基本技巧。但對於篇幅較長的報告或提案，因為領域差異較大，本課程中不會提及。

本課程包含有以下單元： •開始撰寫及引述•要求對方提供資訊•提供資訊給對方•排定會議或其他事項•確定所安排之會議或其他事項•常見錯誤與問題字•結尾

在本課程的最後，課程參與者將可以具備充裕的語言能力與自信心，能在日益國際化的工作環境中，使用更有效專業的英語書信，與他人進行溝通。

商業英文 Email Easy English Emails

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Easy English Emails seminar has been specially developed for high- and mid-level management personnel who are regularly required to write emails to colleagues overseas using English as the main language of communication.

The seminar focuses on daily business emails. It presents the most frequently used email transaction types while at the same time giving participants the basic set-phrases used to make these transactions. The seminar does not give participants input in longer text types such as reports or proposals.

The seminar covers the following areas:

•Opening and referring

•Requesting information

•Giving information

•Making arrangements

•Confirming arrangements

•Frequent common errors and problem words

•Closing

Overall Benefits

After the seminar you will find it easier to write emails, you will not spend so much time on them, and your emails will be easier for your reader to read. It will also help you to understand emails which you receive. This will speed up your work flow and make you more efficient in doing business. You will also learn what your most frequent mistakes are, and how to avoid them.

Easy English Emails

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學員對象：針對需要使用英語以處理客戶或顧客抱怨與問題之技術人員所設計。

本課程重點在於給予課程參與者在陳述報告與解決問題時所需要之英語語言技巧。雖然課程較偏重於寫的能力，但本課程對於透過電話來回應與解決問題亦十分有幫助。課程內容包括了如何解決問題的程序：課程參與者將會學習如何找到問題根源，並且用簡單清楚的英語描述解決問題所需之特定步驟。

本課程包含了以下單元：•描述問題與尋求幫助•找到問題的原因•描述不同選擇與結果•建議解決方式與下一步動作

在本課程的最後，課程參與者將可以具備充裕的語言能力與自信心，在日益國際化的工作環境中，更有效率地解決所遇到的問題。

技術人員之英文 Email 中問題解決

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Emails for Engineers: Describing, discussing and resolving technical problems vie Email

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Email for Engineers seminar has been specially developed for business professionals who are required to deal with problems and complaints from clients and customers.

The seminar focuses on giving participants the communication strategies and language skills needed to report and solve problems. A procedure for dealing with problems is presented, in which participants are shown how to find the root of the problem and describe in clear and simple language the steps which need to be followed in order to solve the problem. Although the emphasis is on writing, much of the language presented is also useful for dealing with problems over the phone.

The seminar covers the following areas:

•Describing the problem and asking for help

•Finding the cause of the problem

•Describing options and consequences

•Suggesting solutions and recommending actions

Overall Benefits

This seminar will help you to deal with problems when other people ask you for your help, either by email or over the telephone. You will be able to deal with customer complaints or problems much more efficiently when you have completed the seminar. You will also have a much better understanding and control of some difficult grammar areas used in dealing with problems, such as modal verbs and conditional sentences.

Emails for Engineers 

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--Describing, discussing and resolving technical problems vie Email

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學員對象：需要使用英文撰寫管理報告的公司高階管理人員所設計。

課程重點在於教授：公司管理報表中用來詳細精確描述不同圖表、表格與數字的必需語言。課程參與者也會習得如何持續發展自我語言能力之基本技巧。 本課程包含以下單元：•時間與時態•描述波動趨勢•描述數字•描述因果關係•報告•評估比較

在本課程的最後，課程參與者將可以具備充裕的語言能力與自信心，能撰寫出專業的管理報表。在此同時，課程參與者能對他們的英文書寫能力更有信心，在國際化的工作環境中能更有效溝通。

撰寫英文管理報表Easy English Management

Reports

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Easy English Management Reports seminar has been specially developed for high- level management personnel who are required to produce management reports in English.

The seminar focuses on giving participants the communication strategies and language needed to describe in detail and with accuracy the graphs, tables and charts which make up a typical management report. Input and practice is given in the six elements which make up the language of financial reports.

The seminar covers the following areas:

•Time and tense

•Describing movement

•Describing figures

•Describing cause and effect

•Reporting

•Making comparisons

Overall Benefits

This seminar will make it easier for you to produce reports, your reports will be much more accurate, you will spend less time on them, and it will also help you to understand better the management reports you read. The seminar will present the 6 elements of management reporting, and give you lots of controlled practice in using them. The 6 elements are: movement, time, figures, reporting, reason or result and comparison. In addition, you will also learn about verb tenses and why they are important in management reports.

Easy English Management Reports

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學員對象：針對時常以英文撰寫企劃提案的公司中高階管理人員所設計

課程重點在於給予課程參與者在企劃提案中不同部分所需之特定語言，特別是外在客觀條件分析檢視、企劃提案本身架構與成本 /利益分析亦多有著墨。 本課程包含以下單元：•時間與時態•資訊流程•原因與結果•建議與提議•表達可能性之助詞•表達條件之助詞

課程的最後，課程參與者將可以具備充裕的語言能力與自信心，撰寫具說服力與有效的企劃提案，以應付日益國際化的工作環境需求。

撰寫英文企劃提案 Easy English Proposals

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Easy English Proposals seminar has been specially developed for mid- and high-level management personnel who are required to write proposals in English.

The seminar is structured around the three elements of a proposal, the situational review, the proposal, and the assessment. Participants are shown how to structure their ideas and organise the flow of information so as to maximise the impact of their proposals. There is also input on the specific language used in different sections of proposals.

The seminar covers the following areas:

•Time and tense

•Information flow

•Reason and result

•Suggestions and proposals

•Modals of possibility

•Conditionals

Overall Benefits

After this seminar you will be able to produce highly effective, well structured and accurately expressed proposals. You will be able to show that you have carefully thought your proposal through, and be able to influence the reader’s response to your writing. You will be able to increase your chances of getting your idea adopted.

Easy English Proposals

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