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마스터 제목 스타일 편집E-District and the Right to Information (RTI)

Department of Information Technology

Conference of Information Commissioners

17th October 2007

NeGP Vision

“Make all Government services accessible to the common

man in his locality, through common service delivery

outlets and ensure efficiency, transparency & reliability of

such services at affordable costs to realise the basic

needs of the common man”

-27 Mission Mode Projects (MMPs)

E-District, a State MMP

Overview of E-District

Citizen-centric approach to delivery of selected (bulk)

services through Common Service Centres (CSC)

Involving back office enablement, by way of

– digitization of relevant records

– process redesign

– automation of processes/workflow

Salient features

Phased implementation- Phase I

pilots in 8-10 States (1-2 districts in each)

Phase II -National roll out ‘coverage’ limited to ten categories of

services gradual ‘digital’ evolution of back office

Salient Features (2/2)

Enable delivery through multiple channels

riding on SWAN,SDC and CSC infrastructure

Access NSDG for routing service requests

and delivery.

RTI – Current Imperatives

Citizens– Awareness about their rights under RTI Act– Access to PIO’s – Responsiveness to their request

Departments / Public Authority– Reaching out to the citizens – Establishing processes for quick disposal of requests – Ensure internal transparency and accountability

Commission– Encourage participation by Citizens and Departments– Track and ensure speedy disposal of requests– Intervene whenever required

E-District Creating an Enabling Environment

RTI ‘services’ in edistrict

For services listed under edistrict, enable

-receipt and acknowledgement of applications u/RTI (including fee )

-establishment of electronic interface with Public Information Officer (PIO)

- for reaching the applications

- tracking status of the applications

- receiving services (interim/final) from PIO

and its delivery to the citizen

Notification of eDistrict services under section 4(1) of

the Act to enable and legally enforce sharing of

information as prescribed, electronically.

eDistrict to act as an enabler for facilitating objectives/

services relating to RTI being achieved/delivered

RTI’s legal framework to be leveraged by eDistrict to

make information sharing/e-services, irreversible.

Outcomes (1/2)

Outcomes(2/2)

Service centric approach to requests u/RTI

Evolve an effective MIS tool for monitoring at supervi

sory levels

Service delivery enabled through multiple channels

Effective use of IT infrastructure to collaborate acros

s agencies (other MMPs)

Creating Citizen Pull for Automation of RTI Services across Departments

Points for deliberation

Extending RTI services at the CSCs, to

such Public Authorities that have been

already enabled electronically for receipt of

applications,

(while leveraging the access/content already

developed by the NIC) Need/feasibility of notifying CSCs as APIOs

under the Act

Thank You

RTI and E-District

CommonService Centres

Departments Citizens

Online serviceOnline service

DistrictAdmn. Offices

Service specific PIOs

RTI under E-District

Enabling Application Receipt,

Transmission, Tracking

Enabling Access to PIO’s at the Doorsteps of the Citizens’…

Food & CivilSupplies

Transport

Public Relation

Revenue

Social Welfare

Citizen Applies Under RTI Act

• Receive Application

• Ack. With Date/Time Stamp

• Reaches to PIO electronically

CSC

Desk 1 Desk 2 Desk 3

Manual/Digital Process

PIO (Back Office)

Delivery/Information of service to CSC

CSCDelivery to Citizen

Automated/ online activity

Manual activity

NEGP –Mission Mode Projects (MMPs)

MMPs identified on the basis of high citizen / business interface – projects cover range of key services offered by department

Integrated (8)• e-BIZ• EDI • India Portal• Common Service Centers

• EG Gateway • E Courts• E-Office• E Procurement

State (11)• Agriculture• Land Records• Transport• Treasuries• Commercial Taxes• Gram Panchayats• Municipalities• Registration• Police• Employment Exchange

• E-District

Central (8)• Income Tax• Central Excise • Passports/Visa & Immigration • MCA 21• National ID / UID• Pensions•Industry Initiative• Banking• Insurance

States can add up to 5 state specific Projects

Citizen Centric Approach

Citizen-CentricApproach

Citizen

Departmental Support

Transformation

En

han

ced

valu

e

Department-Centric Approach

Citizen

Intermediaries

Dep

artm

en

t 1

Dep

artm

en

t 2

Dep

artm

en

t 3

Dep

artm

en

t 4

Dep

artm

en

t 5

Fragm

ente

d

valu

e

E-District Interface

Dept 1

Dept 2

Dept 3

Dept 4

Dept 5

Relating to

- Land Records

- Agriculture

- Police

- Certifications

- Social welfare

- Revenue court

- Grievances/RTI

- Ration cards/PDS

- Utility services

- Transport

- Education

- Health…

Bulk Services

Services relating to-

Land Records

Agriculture

Police

Transport

Gram Panchayat

Municipalities…

Covered u/MMP

Services relating to-

Certifications

Social welfare

Revenue court

Grievances/RTI

Ration cards

Recovery of dues

Health

Tourism…

Not Covered u/ MMP (covered u/e district)

NeGP Services

Online application for services

E-District application

Access points:• Online • CSC

Services 1. Land Records related 2. Agriculture related 3. Police related4. Certificate related5. Social welfare 6. Revenue court 7. Grievances 8. Ration card related9. Utility

1

Receipt of the acknowledgement receipt

Online generation of acknowledgement receipt

2

Government Gateway 3

Back end processing at the department

Departments 1. Health 2. Land records3. Police 4. Transport 5. Agriculture6. Rural development 7. Registration

Online delivery of services to the applicant. For e.g. online issue of various certificates

4

State Data

Centre (SDC)

SWAN

E-District Services

Core Services

Certificates including domicile, nativity, caste, marriage, income,

employment: Application/Issuance/Updation. Social Welfare - Pensions (old age, widow, etc.): Application /

Payments/etc. Revenue Court- including case listing, final orders, etc.:

Information/Tracking Government Dues and Recovery as part of Land Revenue –

including Issue of notices, record payments, etc.: Information /

Tracking Ration Card related services- including Registration, Issue of

duplicates, etc.: Information/Application/

Issuance/Updation RTI Services/ redressal of grievances: Application/Tracking/

Redressal/Appeals/etc.

NSDG

State Data Center setup

Cer

tifi

cate

s

Go

vern

men

t D

ues

an

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Rec

ove

ries

RT

I/

Gri

evan

ce

Ser

vice

s

Rev

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e C

ou

rt

Cas

es

So

cial

S

ecu

rity

Pu

bli

c D

istr

ibu

tio

n

Sys

tem

Service Interface

Easy Access (Single Sign on)Payment Gateway

CSC Setup

SWAN

eDistrict Deployment

Broadband