1 Delivering Through Partnerships Stephen Rhodes Passenger Services Director EMTA General Meeting 10...
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Transcript of 1 Delivering Through Partnerships Stephen Rhodes Passenger Services Director EMTA General Meeting 10...
1
Delivering Through Partnerships
Stephen Rhodes
Passenger Services Director
EMTA General Meeting
10th November 2011
2
“ Any Good Partnership
is greater than the
sum of its parts”
BUSES......TRAINS......TRAMS
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•1985 deregulation
•Transport Act 2000
•Local Transport Act 2008
•Commercial operators’ role
•Centro’s role
•Highway Authority’s role
The UK bus environment
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• 92% of our bus network is commercial
• Network carries over 305 million passengers
per annum
• Largest operator has approximately 80%
share
• Second largest has 10% share
• Remaining 32 operators have 10% share
Commercial Network
5
• 8% subsidised network costs £8.5m per annum
• Centro Access Standards
• Operate 400 contracts with operators
• Approximately 40 routes contracted
Tendered Network
• Employment patterns have changed significantly
• Development growth
• Shopping patterns and times have evolved
• Changing conurbation
• Rise in car ownership
• Increasing congestion
• Major developments in and outside of the area
6
Challenges
7
Network Modernisationa wholesale review of where services operate to and from, leading to a new network that is more relevant to today’s travel patterns
Total Qualitya shift in culture from all involved in service delivery to a greater focus on the passengers and their needs – alongside quality improvements and product differentiation.
Supported byeffective bus prioritieseffective marketing and sellingcomplementary services that meet our social inclusion aims
Transforming Bus Travel
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• Patronage increases on partnership routes
• Positive passenger feedback
“ …what I like most is the improved reliability…”
“…the in service cleaning does make a real difference…”
“…the timetable is working and the buses are noticeably cleaner…”
TBT Partnerships
9
• Local Transport Act (2008)
• Highway investment
• New Vehicle Investment
• Real time Information
• City Centre Infrastructure
• Cleaning and Quality
• Joint monitoring
Voluntary Multilateral Agreement (VMA)
10
Wolverhampton Interchange
TBT – Recent Achievements
11
• Centro a co-signatory of the West Midlands rail franchise until September 2007
• No contractual relationship since this time other than for ticketing, procurement of incremental subsidised service enhancements, etc
• The West Midlands is also served by 3 other franchised train operators
The Local Rail Environment
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• Centro can only deliver its objectives for rail through effective partnership with train operators
• On 20 September 2011 we signed our first partnership agreement with London Midland
• The partnership agreement vision is “to truly understand our passengers and deliver to their expectations through effective partnership in planning and delivery”
Delivery Through Partnership
• Joint working on developing train services to meet the needs of the West Midlands
• Integrated passenger information
• Joint attendance at public meetings
• Joint marketing
• Building on Direct Sales approach to ticketing
• Secure Stations Accreditation
• Joint working on smartcard
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Partnership Successes
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• Aspirations to take over the management of local rail stations
• Seeking to make the case for a devolved, locally specified, locally managed franchise for the West Midlands region, possibly with Centro as the franchising authority
• Delivery through partnership would continue to be the norm for longer-distance operators
The Future
15
•Line 1 - Wolverhampton – Birmingham operated on a long term concession agreement for Centro
•Partnership working is still important – added benefit by working together and it doesn’t always cost more!
Midland Metro
16
• Partnership working provides a means by which Centro, Local Authorities and Operators can;
understand each others challenges establish clear commitments work together for mutual benefit deliver excellent customer service ensure a sustainable network Influence each other
• “Better than the sum of parts”
Summary