PowerPoint Presentation

Fundamental changescustomer flows

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Write to Dasha to connect the 2 sessions1

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GabiAI VP IMMCP 13.14AIESEC in HungaryMilaAI VP oDMCP 13.14 AIESEC in BrazilTo dosPrint relevant parts from HBR 10must readsPrint & collect examples from: Why IT investments fail

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Why?

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3 reasonsOur organizational standWhat our customers sayThe external environment3

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ATTRACT MATCH EXPERIENCE DELIVERY We believe that developing leadership in young people is the fundamental solution for a better worldWe develop leadership through our the inner & outer journey of our AIESEC experiencesThe inner & outer journey starts after matchingAnd for that we need to change the focus of our efforts

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Our customers sayIn my personal experience AIESEC doesn't do anything. they provide no support for interns and give no help in solving any problems. I'm glad I used to teach adults during my project and could make friends who've always tried to help me in any of my needs. My advice to all those who want to take part in any GIP programs with AIESEC - you mast have really good survival skills and have or be able to make friends with local people, you can never rely on AIESEC.2 -Mila5

Meanwhile around the globe

We make banking clear & easy

We are there anytime anywhere

6 - GabiINGAmazing customer careAmazing availablityOpen bank account: 15 min >> temporary bank card on the spotMobile app and everything onlineVery helpful personal on the phone (I was not used)They are a bank: care about security >> I dont feel that as a customer >> I only feel that my comfort is the most importantWe make banking clear and easyWe believe banking doesnt have to be difficult or time consuming. Less is more. Clear products. Plain language. Fair prices. Simple processes. These save us both time and money.We are there anytime, anywhereWe promise to make banking possible anytime, anywhere. Those moments when more expertise is required, were here to help. Because many big decisions are also financial decisions

Zip carStarted with Avis >> purpose is the same >> easy/fastNeed to trust the customerBuilt on needs6

Meanwhile around the globe

Find a job that excites you10 - GabiAnd finally let me show you as Emre would say a jawdropping oppportunity>> TybaHavent heard abou them? This is what they say about themselves: Find a job that excites youLets see how they do it? >> I need a volunteer(Show the website: 1. Clear simple; 2.company pages >> you dont pay dont comit but you want to go forward (Are we confident enough if we would show our opportunites they would also be at least this exciting?)3. Process: find opportunites that are the best match; simple matching; people testimonial4. Sign up for free>> lets do it (timer) >> does it excites youThis is not all; it is not just or not at all about the system!!! >> it is about how they care about csutomers: they answered us in a couple of hours (no redirection, I am not the responsibleetc); incredibly customer centric and youthful notifiaction emails7

Tyba Video

Powered byGabiMeasure the time Share our experience with Emre8"The only permanent thing today is that things are changing constantly.

Jean choplinGabiWhat if we dont change? We will be eaten; MessagesCustomer centricityQuick accessExcellent customer careClear visionWe believe in developing leadership and for that9Changing is not an option anymoreit is a mustGabiWhat if we dont change? We will be eaten; MessagesCustomer centricityQuick accessExcellent customer careClear visionWe believe in developing leadership and for that10

cow of CFS-reading & answer questions

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Gabi - 15Put questions for each part >> reflection11

How did you feel reading this blog?

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5- Mila 12How are we changing?MilaWhat if we dont change? We will be eaten; MessagesCustomer centricityQuick accessExcellent customer careClear visionWe believe in developing leadership and for that13

A potentialChangemakerIs developed at theEndof the customer flow.

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our new customer flowsShifts our focus from process management to develop quality leadership experiences 3Check font & sizes & shades45

our new customer flowsUrges us to put more effort, energy and resources into delivering more and better experiences after the matching3Check font & sizes & shades46

our new customer flowsAre built on the students as our primary customers because we envision to develop leadership in young people3Check font & sizes & shades47

our new customer flowsIs not a new system, it is a behavior and mindset change for all of us3Check font & sizes & shades48

our new customer flowsWere designed to be fast & open dont slow it down with restricting, controlling or closing down3Check font & sizes & shades49

our new customer flowsIn our new customer flows we need automatize processes and care about our customers & set clear expectations3Check font & sizes & shades50

our new customer flowsStudents as our primary customersMore effort, energy and resources after the matchingIs not a new system, it is a behavior and mindset change for all of usFrom process management to leadership experiences Automatize processes and care about our customersWere designed to be fast & open3Check font & sizes & shades51

Sit with your delegationUnderstand the new customer flows together/ go through it againDelegation discussion15What changes will this will mean in the life of our LCs? What will change in the role and JD of TM and Marketing?What will change in the role and JD of our exchangers?15Take them through the process of reflection

What were your key realizations?

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Do we need a calling question?53

GabiPowerful message >> speech54

If you want to know moreChanges specified by function (next session)Customer flow consultancy tonight & tomorrowaies.ec, FAQsTake them through the process of reflection