1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced...

76
1 Copyright © 2011, Oracle and/or its affiliates. All rights reserved.

Transcript of 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced...

Page 1: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

1 Copyright © 2011, Oracle and/or its affiliates. All rights reserved.

Page 2: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

2 Copyright © 2011, Oracle and/or its affiliates. All rights reserved.

Page 3: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

3 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.

Planning Your Oracle E-Business Suite Upgrade

from Release 11i to 12.1 and Beyond

Anne Carlson

Senior Director, Oracle E-Business Suite Product Strategy

ORACLE

PRODUCT

LOGO

Page 4: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

4 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.

4 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.

The following is intended to outline our general

product direction. It is intended for information

purposes only, and may not be incorporated into

any contract. It is not a commitment to deliver any

material, code, or functionality, and should not be

relied upon in making purchasing decisions. The

development, release, and timing of any features or

functionality described for Oracle‟s products

remains at the sole discretion of Oracle.

Page 5: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

5 Copyright © 2011, Oracle and/or its affiliates. All rights reserved.

Planning Your Upgrade Agenda

• Business Value of the Upgrade

• Best Practices

– Starting Your Upgrade Project

– Planning Your Upgrade Approach

– Preparing for Your Upgrade Execution

• Extended Support for 11i

• Additional Resources

Page 6: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

6 Copyright © 2011, Oracle and/or its affiliates. All rights reserved.

Business Value

of the Upgrade

Page 7: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

7 Copyright © 2011, Oracle and/or its affiliates. All rights reserved.

Oracle E-Business Suite

Human

Capital

Asset Lifecycle

& Service

Supply

Chain

Procurement

Financials

Applications

Technology

E-Business Suite

12

Focused on Financials and Technology

Page 8: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

8 Copyright © 2011, Oracle and/or its affiliates. All rights reserved.

Oracle E-Business Suite – R12 Global Financial Architecture

Bank Model

Tax Engine

Inter Company

General Ledger Ledger & Ledger Sets

General Ledger Ledger & Ledger Sets

Subledger Accounting (SLA) Dr Cr

Projects Receivables Inventory

Work in Process Purchasing Payables

Multi-Org Access Control

Major Initiatives:

1. Ledger and Ledger Sets

2. Multi-Org Access Control

3. Subledger Accounting

4. Tax Engine

5. Intercompany

6. Bank Model

Page 9: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

9 Copyright © 2011, Oracle and/or its affiliates. All rights reserved.

Oracle E-Business Suite

Human Capital

Procurement

Asset Lifecycle & Service

Supply

Chain

Procurement

Human

Capital

Financials & Projects

Procurement

Supply

Chain

Asset Lifecycle

& Service

Applications

Technology

E-Business Suite 12.1

Substantial Value in Every Area

Page 10: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

10 Copyright © 2011, Oracle and/or its affiliates. All rights reserved.

Oracle E-Business Suite R12.1

Procurement

HCM

Financials

SCM

Projects

CRM

• Buyers Workbench, Sourcing, Contracts, Electronic Invoicing, iSupplier Portal

• Learning Mgmt, Recruiting, Performance Mgmt, Talent Profile, Incentive Compensation

• Service & Field Service

• Project Management for Asset Based Industries (Util, E&C, O&G etc.)

• Enterprise Asset Management, Warehouse Management

• Shared Services, Advanced Collections, Internet Expenses, Channel Revenue Mgmt

• Spend Analysis, Classification & Supplier Lifecycle Management

• Succession Planning, Incentive Comp Analytics/ HR Analytics

• Projects Analytics, Primavera Integration

• Value Chain Planning, Landed Cost Management, Manufacturing Execution

• Financials Accounting Hub, Federal Financial Analytics

MDM • Core Product Hub • PIM for Telco, PIM for Retail, Site Hub,

Supplier Hub

Industries • Wholesale Distribution, Public Sector, High Technology , Engineering & Construction, Life Sciences,

Retail, Professional Services, Communications, Consumer Goods, Utilities

• Price Protection, Supplier Ship & Debit

Enhanced Product Areas New Products in 12/12.1

Page 11: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

11 Copyright © 2011, Oracle and/or its affiliates. All rights reserved.

Finding Additional Information Accelerate your evaluation and planning

Contains

• Presentations

• RCDs

• RVPs

• Videos

• Customer

Stories

• White Papers

• Etc. http://launch.oracle.com/?OOW

Page 12: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

12 Copyright © 2011, Oracle and/or its affiliates. All rights reserved.

EBS Product Update: Continued Releases And Innovation Ongoing Consumable Low Upgrade Cost Point Releases

EBS 12

EBS 12.1

EBS 12.1.2

EBS 12.1.3

Planned

2004 2007 2009 2010 2011

Released

Financials,

Technology

Procurement, HCM, Service, SCM, Projects,

Technology, MDM, Financials Functional Innovation

Major Release

Minor Release

EBS 11i10

EBS 12.2

Nov. 2004 Jan. 2007

May 2009 Dec

2009 Aug 2010

Page 13: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

13 Copyright © 2011, Oracle and/or its affiliates. All rights reserved.

Best Practices

Page 14: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

14 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.

Starting Your Upgrade Project

1. Assemble the right project team

2. Allocate enough time and resources

3. Establish the target release

Page 15: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

15 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.

1. Assemble the Right Project Team Include All of the Relevant Stakeholders

Steering Committee

Business Process

Owners

Technical Team

DBA

Apps (mid-tier) Specialist

Performance Specialist

Customization Developer

Functional

Specialists

Dedicated Project

Manager

Tax Specialist

Page 16: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

16 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.

2. Allocate Enough Time and Resources

• 11i to 12.1 upgrade is bigger than 11i Maintenance

Pack upgrades (e.g., 11i9 to 11i10)

– Significant changes in Financials functionality and data model

– More flexible implementation options

• Time and resource estimates from 11i Maintenance

Pack upgrades may not apply

Page 17: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

17 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.

2. Allocate Enough Time and Resources

• Required time and resources will depend on your

circumstances

– Number of EBS modules you‟ve implemented

– Scope and complexity of your customizations

– Number and extent of your integrations

– Effort you typically invest in testing major release level changes

– Other systems changes you‟re combining with the upgrade

• There are many SIs and Consultants with 12.1 upgrade

experience to help you estimate

Page 18: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

18 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.

3. Establish the Target Release

• Do Rapid Install to get 12.1 tech stack and product files

• Apply latest Release Update Pack (12.1.3) – Legislative and regulatory updates

– Minor enhancements

– Error corrections

• Apply critical patches for the products in your footprint – Recommended R12 Patches in MOS “Patches &Updates”

• Ask Support to help identify 11i fixes that also apply to 12.1.3 – 11i bug fixes issued after May 2010 may not be included in 12.1.3

12.1.3 Became Available in August 2010

Page 19: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

19 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.

Planning Your Upgrade Approach

1. Decide: upgrade vs. reimplement

2. Upgrade before expanding your footprint

3. Plan for some Financials setup

4. Plan the upgrade of customizations

5. Plan for related systems changes

6. Preview Release 12.2

Page 20: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

20 Copyright © 2011, Oracle and/or its affiliates. All rights reserved.

Upgrade

• Run Oracle tools on your current instance to

• Install 12.1 file system

• Upgrade all data to 12.1

• Go live on your upgraded instance

Current 11i Instance

Upgraded 12.1 Instance

Financials & Projects

Procurement

Supply Chain

Asset Lifecycle & Service

Human Capital

Applications Technology

E-Business

Suite 11i10

Financials & Projects

Procurement

Supply Chain

Asset Lifecycle & Service

Human Capital

Applications Technology

E-Business

Suite 12.1

Page 21: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

21 Copyright © 2011, Oracle and/or its affiliates. All rights reserved.

Financials & Projects

Procurement

Supply Chain

Asset Lifecycle & Service

Human Capital

Applications Technology

11i10

Financials & Projects

Procurement

Supply Chain

Asset Lifecycle & Service

Human Capital

Applications Technology

12.1 Data Migration

Current 11i Instance New 12.1 Instance

Legacy Instance Reimplemented Instance

11i10

• Use Oracle tools to install a new 12.1 instance

• Do setups on the new instance

• Migrate data from your legacy instance using Oracle’s:

• Interface tables

• APIs

• Go live on your reimplemented instance

Reimplement

Page 22: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

22 Copyright © 2011, Oracle and/or its affiliates. All rights reserved.

Upgrade and Consolidate

• Upgrade your US-HQ instance to 12.1

• Do international setups on the upgraded instance

• Migrate data from your international instances

• Go live on your global single instance

Financials & Projects

Procurement

Supply Chain

Asset Lifecycle &

Service

Human Capital

Applications Technology

E-Business

Suite 11i10

Asia Pacific

Financials & Projects

Procurement

Suppply Chainl

Asset Lifecycle &

Service

Human Capital

Applications Technology

E-Business

Suite 11i10

Financials & Projects

Procurement

Supply Chain

Asset Lifecycle &

Service

Human Capital

Applications Technology

E-Business

Suite 12.1

US-HQ

Global Single Instance

Financials & Projects

Procurement

Supply Chain

Asset Lifecycle &

Service

Human Capital

Applications Technology

E-Business

Suite 11i10

Legacy Instances

Asia Pacific

Europe

11i10

11i10

Page 23: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

23 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.

1. Decide: Upgrade vs. Reimplement

• Do an upgrade if you:

– Are satisfied with core Financials configurations, including:

• Chart of Accounts definition

• Costing Method

• Calendar

– Run a single instance of EBS

– Use standard business processes with minimal customization

– Want to carry forward historical transaction data

Page 24: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

24 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.

1. Decide: Upgrade vs. Reimplement

• Consider a reimplementation if you: – Are dissatisfied with core Financials configurations, including:

• Chart of Accounts definition

• Costing Method

• Calendar

– Want to combine instances into a new “gold” instance

– Want to standardize business processes and eliminate numerous customizations

• In practice, we see many more upgrades than reimplementations

Page 25: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

25 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.

AT&T Inc. Upgraded to Oracle E-Business Suite Release 12

to Centralize Accounting Processes

COMPANY OVERVIEW

• One of the world‟s largest Telecommunications companies

• Industry: Communications

• Employees: 294,600

• Revenue: US$124 billion

CHALLENGES/OPPORTUNITIES

• Upgrade the company‟s existing Oracle enterprise resource

planning (ERP) system to accommodate recent

communications industry acquisitions and more easily

incorporate international operating companies

• Support centralization of business operations to achieve

greater consistency, data reliability, and global visibility

SOLUTIONS

• Oracle Financials

• Oracle Fixed Assets

• Oracle Financial Accounting Hub

• Oracle Project Costing

CUSTOMER PERSPECTIVE

“We upgraded to Oracle E-Business Suite Release 12 and

Oracle Financial Accounting Hub to achieve greater efficiency

and effectiveness globally in the wake of our recent

acquisitions and our plan to centralize accounting for all of

our worldwide operating companies. Oracle helped us to

achieve that goal on time and on budget”

Roxanne Shelton, Executive Director, Financial Applications

RESULTS

• Enabled users to get financial results more quickly and get

up-to-date data in the hands of decision makers, ultimately

accelerating monthly financial close by nearly 25%

• Standardized accounting rules, reducing the chart of

accounts by 1/3

• Streamlined processing of more than 1.2 million invoices

per month

Page 26: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

26 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.

2. Upgrade Before Expanding Your Footprint

If you want to add more EBS products to your footprint:

a) Implement more products at the 11i level, then upgrade later

b) Implement more products in a separate 12.1 instance

c) Upgrade to 12.1 first, then implement more products

Page 27: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

27 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.

2. Upgrade Before Expanding Your Footprint

If you want to add more EBS products to your footprint:

a) Implement more products at the 11i level, then upgrade later

b) Implement more products in a separate 12.1 instance

c) Upgrade to 12.1 first, then implement more products

Page 28: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

28 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.

2. Upgrade Before Expanding Your Footprint

• Upgrade to 12.1 first, then implement more products

– Many products are much stronger at the 12.1 level

– Don‟t implement more products in a separate 12.1 instance

unless you plan to keep separate instances

– Don‟t slow progress towards 12.1 with numerous 11i projects

Related point … don‟t split to two instances to upgrade

one product area ahead of another

Page 29: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

29 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.

Chicago Public Schools Upgraded to Oracle

E-Business Suite Release 12.1 on Time

COMPANY OVERVIEW

• Nation‟s third largest school district with about 407,000 students in 666 schools

• Industry: Public Sector

• Employees: 55,000

• Revenue: US$6 billion

CHALLENGES/OPPORTUNITIES

• Upgrade the school district‟s existing Oracle enterprise resource planning (ERP)

system to gain new functionality and to enable the system to scale for future growth

under extreme budgetary and staffing constraints

• Review and reduce 100+ customizations for better management efficiency

• Implement additional modules on the latest version of Oracle E-Business Suite to

save time and money

SOLUTIONS

• Oracle Financials

• Oracle Procurement

• Oracle Projects

• Oracle Enterprise Asset Management

• Oracle User Productivity Kit

CUSTOMER PERSPECTIVE

“We went live with Oracle E-Business Suite

Release 12.1 on time and on budget. The new

features in the latest version will enable us to

operate more efficiently and effectively, such

as managing our US$6 billion capital and

grant monies.”

Prasad Nettum, Director for Enterprise Financial

Systems

RESULTS

• Completed the aggressive upgrade within

the original project timeline and budget

despite changes half way through

• Solved problems quickly and met

aggressive goals with a small IT staff

• Managed and monitored work orders more

efficiently

Page 30: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

30 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.

3. Plan for Some Financials Setup

• Even in the upgrade case, plan on reviewing your Financials

setups

– Some setups done separately in 11i modules are centralized in 12.1

• Validate that new centralized setups reflect consistent tax and

accounting treatments that you expect

Legal Entity

Operating Units

UNIFIED BANK ACCOUNT MODEL ONE GLOBAL TAX ENGINE

• Centrally managed rules

• Consistent tax services

Tax Determination Process

Regime Applicable Taxes

Tax Status, Rate

Taxable Basis

Tax Calculation

CENTRALIZED PAYMENTS ENGINE

Payments Engine

Funds Capture and Disbursement

Page 31: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

31 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.

3. Plan for Some Financials Setup

• Lots of information to help you understand Financials

upgrade impacts

– Oracle Financials & Procurement Functional Upgrade Guide

• Architecture changes, data migration

– “R12 Upgrade Considerations by Product” (Doc 889733.1)

• Process changes, configuration changes, hints and tips

– Accounting Setup Manager Pre-Update Diagnosis Report

• Setup inconsistencies you should resolve before upgrade

Page 32: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

32 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.

4. Plan the Upgrade of Customizations

• Review 12.1 functionality to see what is now available in the product – Save money by retiring customizations

• Research country-specific localizations – See “Introduction to Add-On Localizations”, Doc 429042.1

• Consider engaging Oracle Consulting for a CEMLI review – Customization, Extension, Modification, Localization, and

Integration

Inventory Customizations and Prioritize for Upgrade

Page 33: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

33 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.

4. Plan the Upgrade of Customizations

• EBS Data Model Comparison Report (Doc 1290886.1)

lists database object definition changes between:

– 11.5.10.2 and 12.1.3

– 12.0.4 and 12.1.3

– 12.0.6 and 12.1.3

• Example impacts:

– Switch custom reconciliation reports from distribution lines in

separate applications to new Subledger Accounting (XLA) tables

– Update custom Oracle Discoverer Business Areas

Adapt Custom Code to Data Model Changes

Page 34: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

34 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.

4. Plan the Upgrade of Customizations

• Custom code in standard 11i development technologies is generally compatible – OA Framework

– Oracle Forms – Oracle Reports – Oracle Workflow

• Certain technologies have been replaced (see Doc 374398.1) – Mod_plsql – Oracle Reports Server Reports

– Oracle Graphics integrations with Oracle Forms – AK mode of OA Framework

Adapt Custom Code to Technology Changes

Page 35: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

35 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.

4. Plan the Upgrade of Customizations

• You can migrate to BI Publisher before you upgrade

– May need to adjust queries, but formatting remains valid

– Leverage delivered BI Publisher templates or use migration utility

Consider Migrating Custom Oracle Reports to BI Publisher

Page 36: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

36 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.

4. Plan the Upgrade of Customizations

• You can continue to use Oracle Discoverer in 12.1 for custom

analytic reports

• If re-implementing custom Discoverer reports, consider replacing

them with Oracle BI Applications (OBIA)

– Pre-built, pre-integrated analytics for Oracle‟s ERP and CRM offerings

– Built with OBIEE, Oracle‟s strategic business intelligence platform

Consider Replacing Custom Discoverer Reports with OBIA /OBIEE

Page 37: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

37 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.

4. Plan the Upgrade of Customizations

• Use personalization functionality where possible

– OA Personalization Framework, Flexfields, Folders

• Extend incrementally using standard E-Business Suite

technologies

– OA Framework, Oracle Forms, Oracle Workflow

• Consider new Fusion Middleware tools such as ADF and

SOA Suite for separate custom applications

Plan for New or Reimplemented Custom Screens

Page 38: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

38 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.

5. Plan for Related Systems Changes

• Before upgrading, must be on a 12.1-certified database level:

10gR2, 11gR1 or 11gR2

• Consider getting to latest DB level certified for your EBS level

– Both 11i10 and 12.1 are certified on 10gR2, 11gR1, 11gR2

– See “Database Preparation Guidelines for an Oracle E-Business

Suite Release 12.1.1 Upgrade”, Doc 761570.1

• Similar considerations apply to your operating system

– See “Oracle Applications Installation and Upgrade Notes Release 12

(12.1.1)” for your platform

Database and Operating System Levels

Page 39: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

39 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.

5. Plan for Related Systems Changes

• Certain architecture conversions are required and can be

accomplished while on 11i

– Oracle Applications Tablespace Model (OATM)

• Reduces number of tablespaces to 12 from 2 per product

• Compacts database, optimizes storage settings and reduces I/O

• See Doc 248857.1

– Multiple Organization Architecture

• Convert from single-org architecture to enable Multi Org Access Control

• Can have 1 operating unit

• See Doc 210193.1

Architecture Conversions

Page 40: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

40 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.

5. Plan for Related Systems Changes

• Combine related systems changes with your 12.1 project and downtime? Single Project & Downtime

• Less total downtime & testing

• More complex troubleshooting

• More business risk

Multiple Projects & Downtimes

• Likely more total downtime & testing

• Simplified troubleshooting

• Less business risk

Phasing of Changes

Page 41: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

41 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.

5. Plan for Related Systems Changes

• Different enterprises will make different scope and

phasing decisions based on:

– How frequently they can take a downtime

– How long any single downtime can be

– How much testing their business requires

• In practice, most enterprises complete related system

changes ahead of the 12.1 project and downtime

Page 42: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

42 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.

6. Preview Release 12.2

• 12.2 will contain functional and technical advances,

including Online Patching

– Adds to overall value proposition of Release 12 upgrade

• Don‟t wait for 12.2 to come out before analyzing and

planning your 12.1 upgrade

– 12.1 functional upgrade analysis will apply equally to 12.2

– Once on 12.1, the upgrade to 12.2 will be much smaller than

the 11i to R12.x upgrade

Page 43: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

43 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.

Roadmap

• Latest middleware:

Fusion Middleware 11g

– WebLogic Server to

replace OC4J

• Latest database:

Oracle 11gR2 11.2

Database

– Online patching via

Edition-Based Redefinition

– Improved performance via

database result caching

Technology Highlights

JD

BC

/SQ

L N

et

Application Database

R2

RAC & ASM

Global Single

Data Model

Edition-Based

Redefinition

WebLogic JSP

Forms

BI Publisher

BC4J

Web

Lis

ten

er

UIX 11g

WebLogic Server

Page 44: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

44 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.

• Functionality leverages native 11g R2

features that allow online application

upgrade with uninterrupted availability of the

application

• Patches can be applied while the production

system is fully operational

• Only a short downtime is required to

complete patching process

• The amount of downtime required by any

patch will be more predictable

Online Patching With Oracle 11g Release 2 Database

Roadmap

Page 45: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

45 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.

Roadmap

• Leverages 11gR2 Edition Based Redefinition – Allows multiple editions (versions) of the application to coexist on

the same system

• Online Patching flow: – Create a Patch Edition (virtual copy of the Run Edition)

– Apply patches to the Patch Edition

• Patch changes are isolated to the Patch Edition

• Applications remain online in the Run Edition

• Ongoing Run Edition changes are propagated to the Patch Edition

– After patching is complete, set Patch Edition as Run Edition

Online Patching Solution Approach

Page 46: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

46 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.

Preparing for Your Upgrade Execution

1. Test, Test, Test

2. Take steps to minimize downtime

3. Prepare business users for change

Page 47: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

47 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.

1. Test, Test, Test

• Test end to end with complete production data set – Find latent data conditions that will fail 12.1‟s tighter validation

• Test all business scenarios with both upgraded and new data – Enter an invoice in 11i, issue a credit memo against it in 12.1

• Compare key reports before and after upgrade – AP Trial Balance

– AR Reconciliation reports

• Do data verification tasks described in EBS Upgrade Guide – See Appendix F

Do Full Functional Testing at Full Data Volumes

Page 48: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

48 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.

1. Test, Test, Test

• During UAT, test month-end close at full data volumes

– Resolve any exceptions

• After go-live, simulate month-end close a few days

before actual close

– Keep project team within reach through your first close

• See: “R12: Period-End Procedures for Oracle Financials

E-Business Suite” (Doc 961285.1)

Test Your Period-End Close

Page 49: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

49 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.

1. Test, Test, Test

• Batch load tests

– Run production concurrent requests on your test system

• User Participation Tests

– Let users go unscripted at full production processing capacity

• Automated load testing

Do Load and Volume Testing

Page 50: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

50 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.

1. Test, Test, Test

Consider Oracle‟s Automated Testing Solution

Oracle Application Testing Suite (OATS)

1. Oracle Load Testing – scalability, performance & load testing

2. Oracle Functional Testing – functional and regression testing

3. Oracle Test Manager – test process management, test execution & defect tracking

12.1.1 Test Starter Kit •Instruction guide

•Sample QA test scripts

•See Oracle Application Testing Suite Downloads > Application Testing Suite

Page 51: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

51 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.

2. Take Steps to Minimize Downtime

• Do several complete practice upgrades

– Establish that the upgrade will fit into your downtime window

• Optimize your timing

– Tune performance of the core upgrade driver

• See Oracle E-Business Suite Upgrade Guide, Release 11i to 12.1.1

– Minimize duration of tasks performed before & after core

upgrade driver runs

• Interim backups

• Final acceptance testing

Page 52: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

52 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.

2. Take Steps to Minimize Downtime

• Run “The Upgrade Manual Script” to identify tasks you can omit (UG Chapter 2)

• Apply Consolidated Upgrade Patch for fixes to upgrade code (Doc 798258.1)

• Reduce data volume using archive and purge (Doc 752322.1)

• Use Subledger Accounting “Upgrade by Request” (UG Appendix G and Doc 604893.1)

• Use a shared APPL_TOP (Doc 384248.1) and Distributed AD (Doc 236469.1)

• Use a staged APPL_TOP (Doc 734025.1)

• Complete functional pre-upgrade tasks (UG Appendix E)

• Parallelize pre- and post-upgrade technical activities

• Isolate post-upgrade concurrent programs in a special queue (Doc 399362.1)

Downtime Reduction Techniques

UG = Oracle E-Business Suite Upgrade Guide Release 11i to 12.1

Page 53: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

53 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.

2. Take Steps to Minimize Downtime

• Limit historical accounting data upgraded during critical downtime using SLA Pre-Upgrade Program – Set range of periods to upgrade; default is current fiscal year or

minimum of 6 periods

– Some SLA functionality relies on availability of previous accounting data

• Example: To cancel an invoice from 2 years ago, need to upgrade at least 2 years of accounting data

• Option to run SLA Post-Upgrade Program for more historical data

Subledger Accounting “Upgrade by Request”

Page 54: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

54 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.

3. Prepare Business Users for Changes

• Oracle Tutor

– Capture and maintain business process documentation

• Oracle User Productivity Kit (UPK)

– Capture and maintain interactive UI simulations

– Adapt pre-built E-Business Suite content

– Deploy as online help

Consider Oracle‟s End User Productivity Solutions

Page 55: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

55 Copyright © 2011, Oracle and/or its affiliates. All rights reserved.

SEE IT TRY IT KNOW IT DO IT User

Modes

Financials • Payables

• Receivables

• General Ledger

• Assets

• Internet Expenses

• Advanced Global Intercompany System

• E-Business Tax

• Subledger Accounting

• Bank Account Setup/Maintenance

HRMS • Human Resources

• Payroll

• Self-Service HR

• Performance Mgmt

• Time and Labor

• iRecruitment

• Learning Mgmt

Procurement • Purchasing

• iSupplier Portal

• iProcurement

Distribution • Inventory

• Order Mgmt

• Shipping Execution

Projects • Project Costing

• Project Mgmt

• Project Resource Mgmt

Applications Technology • Applications Mgmt

• Forms Personalization

Manufacturing

• Shop Floor Management

• Work In Process

• Discrete MES

• OPM Product Development

• OPM Process Execution

• OPM MES

2,300+ Pre-delivered Topics for Release 12.1

Self-Running Demo Interactive Simulation Testing for Competence Context-Sensitive Help

Drive Greater End User Productivity Pre-Built End-User Documentation

Page 56: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

56 Copyright © 2011, Oracle and/or its affiliates. All rights reserved.

Extended

Support for 11i

Page 57: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

57 Copyright © 2011, Oracle and/or its affiliates. All rights reserved.

E-Business Suite Support Timelines 5 Yrs of Premier and 3 Yrs of Extended Support

2007 2008 2011

11.5.10

2012 2013

Premier

2014 2009

Extended Sustaining

2015 2016 2017

12 Premier Extended Sustaining

12.1 Premier Extended Sustaining

Nov „13

Jan „12 Jan „15

May „14

May „17

2010

11i Extended Support Ends in November 2013 12.1 Extended Support fee waived through May 2015

GA

GA

Fee Waived thru Nov „11

More info: http://www.oracle.com/support/library/extended-support-faq.pdf

Fee Waived thru May „15

Nov „10

Page 58: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

58 Copyright © 2011, Oracle and/or its affiliates. All rights reserved.

Extended Support Fees Waived The industry‟s best support policy just got even better

• 1st year of Extended Support Fee Waived

– Oracle will waive the first year of Extended Support fees for

EBS Release 12.1.x

– The waiver will be valid from June 2014 – May 2015

• In collaboration with the OAUG Support Council

• Oracle‟s continued commitment to provide the industry‟s leading

support offering

• We have heard your upgrade concerns, and hope this

announcement helps you as you make your upgrade decision from

EBS Release 11.5.10.x

Page 59: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

59 Copyright © 2011, Oracle and/or its affiliates. All rights reserved.

E-Business Suite 11i Extended Support Policies Minimum Patch Level and Extended Support Information Center

My Oracle Support > Doc ID 1199724.1

• Minimum Patch Level

– Doc 883202.1

• Patch Wizard utility

– Doc 1178133.1

• Extended Support Pricing &

Policy

– http://www.oracle.com/us/cor

porate/pricing/price-

lists/index.html

– http://www.oracle.com/us/su

pport/policies/index.html

Page 60: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

60 Copyright © 2011, Oracle and/or its affiliates. All rights reserved.

Additional

Resources

Page 61: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

61 Copyright © 2011, Oracle and/or its affiliates. All rights reserved.

Leverage Oracle’s Information Resources A Wealth of Information is Available

My Oracle Support: E-Business Suite Release 12.1 Info Center

Knowledge > Tools and Training > E-Business Suite > Release 12.1 Info Center (Doc ID: 806593.1)

Page 62: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

62 Copyright © 2011, Oracle and/or its affiliates. All rights reserved.

Leverage Oracle’s Information Resources Accelerate Your Evaluation and Planning

My Oracle Support: Release Value Propositions (RVPs)

Knowledge > Tools and Training > E-Business Suite > Release 12.1 Info Center (Doc ID: 804373.1)

Page 63: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

63 Copyright © 2011, Oracle and/or its affiliates. All rights reserved.

Leverage Oracle’s Information Resources Accelerate Your Evaluation and Planning

My Oracle Support: Release Content Documents (RCDs)

Knowledge > Tools and Training > E-Business Suite > Release 12.1 Info Center (Doc ID: 561580.1)

Page 64: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

64 Copyright © 2011, Oracle and/or its affiliates. All rights reserved.

Leverage Oracle’s Information Resources Accelerate Your Evaluation and Planning

My Oracle Support: Transfer of Information (TOI) Online Training

Knowledge > Tools and Training > E-Business Suite > Release 12.1 Info Center (Doc ID: 807319.1 )

Page 65: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

65 Copyright © 2011, Oracle and/or its affiliates. All rights reserved.

Leverage Oracle’s Information Resources New Options for Accessing E-Business Suite 12.1 Documentation

• HTML and PDF versions

of each book

• Enhanced cross-book

search

• Alphabetical master book

list

• http://download.oracle.co

m/docs/cd/E18727_01/ind

ex.htm

Page 66: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

66 Copyright © 2011, Oracle and/or its affiliates. All rights reserved.

Leverage Oracle’s Support Resources E-Business Suite Upgrade Advisors

• Key documents and

webcasts on EBS

upgrade

• Specific to a product

area and upgrade path

– Tech Stack: Doc 269.1

– Financials & Projects:

Doc 256.1

– HCM: Doc 257.1

– Manufacturing: Doc 258.1

Page 67: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

67 Copyright © 2011, Oracle and/or its affiliates. All rights reserved.

Leverage Oracle’s Support Resources Maintenance Wizard – Free Support Tool

My Oracle Support > Doc ID 215527.1

• Steps you thru 11i to 12.1

upgrade

• Filters out steps that don‟t

apply

• Indicates critical patches

• Keeps log & status

• Allows custom steps &

annotations

Page 68: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

68 Copyright © 2011, Oracle and/or its affiliates. All rights reserved.

Leverage Oracle’s Support Resources My Oracle Support Upgrade Community

Page 69: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

69 Copyright © 2011, Oracle and/or its affiliates. All rights reserved.

Leverage Oracle’s Support Resources Oracle Technology Network - Install / Upgrade Forum

forums.oracle.com > E-Business Suite > Technology – LCM 11i: Install/Upgrade

Page 70: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

70 Copyright © 2011, Oracle and/or its affiliates. All rights reserved.

Planning Your Upgrade Recap

• Business Value of the Upgrade

• Best Practices

– Starting Your Upgrade Project

– Planning Your Upgrade Approach

– Preparing for Your Upgrade Execution

• Extended Support for 11i

• Additional Resources

Page 71: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

71 Copyright © 2011, Oracle and/or its affiliates. All rights reserved.

For more information …

• Related white paper:

– “Planning Your Oracle E-Business Suite Upgrade from Release

11i to Release 12.1” (Doc 987516.1)

• Share your best practices and lessons learned:

– Contact [email protected]

Page 72: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

72 Copyright © 2011, Oracle and/or its affiliates. All rights reserved.

Related Sessions

Wednesday

10:15 am – 11:15 am • Oracle E-Business Suite Technology Vision, Roadmap, and Customer Successes

Moscone West, Room 2014

11:45 am – 12:45 pm • Oracle E-Business Suite Product Roadmap Moscone West, Room 3002/3004

11:45 am – 12:45 pm

• Oracle E-Business Suite Directions: Slashing Downtimes with Online Patching

Moscone West , Room 2016

5:00 pm – 6:00 pm • Upgrading to Oracle Financials Release 12.1: A Technical Perspective

Moscone West, Room 3006

5:00 pm – 6:00 pm • Upgrading to Oracle E-Business Suite Release 12.1: Technical /Functional Panel

Moscone West , Room 3014

Page 73: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

73 Copyright © 2011, Oracle and/or its affiliates. All rights reserved.

Related Sessions

Thursday

10:30 am – 11:30 am • Extending Oracle E-Business Suite with Oracle ADF and Oracle SOA Suite

Moscone West, Room 2016

1:30 pm – 2:30 pm • Upgrading Your Customizations to Oracle E-Business Suite Release 12.1

Moscone West, Room 2002/2004

3:00 pm – 4:00 pm • Planning Your Oracle E-Business Suite Upgrade from Release 11i to 12.1 and Beyond

Moscone West, Room 3002/3004

Page 74: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

74 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.

Q&A

Page 75: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

75 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.

Page 76: 1 Copyright © 2011, Oracle and/or its affiliates. All ... · PDF file... Advanced Collections, ... • Value Chain Planning, Landed Cost ... 22 Copyright © 2011, Oracle and/or its

76 Copyright © 2011, Oracle and/or its affiliates. All rights

reserved.