1 © C. Soulé-Dupuy Which contribution of the Web services in the improvement of Web searching? A...

1© C. Soulé-Dupuy

Which contribution of the Web services in the improvement of Web searching?

A behavioural study of the Net surfers

Christian Belbeze & Chantal Soulé-Dupuy

Institut de Recherche en Informatique de Toulouse ( IRIT ) Institut de Recherche en Informatique de Toulouse ( IRIT ) & Université Toulouse 1& Université Toulouse 1

FranceFrance

2© C. Soulé-Dupuy

Which contribution of the Web services in the improvement of Web searching?

Two parts

1. Experimentation/Observation

Observing users searching the Web and their difficulties

2. Architecture Proposal Offering services to help user to be more efficient and less disappointed

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1Experimentation/Observation Observing users searching the Web and their difficulties

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The Experimentation Users and protocols

The more possible representative sample with 9 users. From 7 years old to 72 4 boys and 5 girls 4 kids (less than 12) and 5 adults School boys and girls, student, workman, manager … From beginners to dally user

An open protocol Free and mandatory researches Different research object nature (value, document, text …)

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The Experimentation Users and protocols - Adults

5 Adults from 16 to 72 years oldFrom beginners to expert

5 researches each

3 mandatory researches

A document : The partition of the Rumanian anthem A text : Words of a song A value : The distance between two cities

2 chosen researches

The criticism and the summary of a Nick Hornby ‘s book : High-fidelity How to go to see my moor lost in the marshes of Gabarret? Purchase of a tire for mower 18X8.50-8 Genetics and the UCP2

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The Experimentation Users and protocols - Children

4 children from 7 to 11 years oldFrom perfect beginner to weekly user

2 researches each

1 imposed research Life expectancy of a dolphin

1 chosen research Last Clip of a virtual artist : «Pakito » The meaning and the origin of a first name : « Lily » Significance of “At hand left” and “At right hand” in horsemanship Size of the largest raptor of the world

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The Experimentation Observation, researches and requests

*/* Time request

Max 1h:03 20

Average 0h:18 4.5

Min 0h:01 0

Research time

*/* Keywords Founded Sites

Max 8 230 000 000

Average 3.44 7 343 588

Min 1 0

keywords and returned sites numbers

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The Experimentation The results

Users’ satisfaction : 6,25/10. The note is linked to research success

Search result/ General Note

-0,5

0

0,5

1

1,5

2

2,5

3

3,5

0 2 4 6 8 10

Note

Su

cces

s/F

ailu

re

0 : faillure - 1 : some elements - 2 : more elements - 3 : succes

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Videos and measurements (In French) are on line.

All users’ presentations and observations are on http://sissiprojet.free.fr.

Notes and all measurements values are on http://sissiprojet.free.fr/listebasesissibd.php

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1. Difficulties to find the efficient keywords ;

1. Difficulties to choose in the list of proposed sites ;

2. Difficulties to extract information from the object.

Experimentation :Difficulties


Identify individual capabilities and knowledge Improve users’ satisfaction

Why ?

Ideally the Net surfer puts only one question to find:

Good Information Only good information All information In an adapted presentation In an adapted and chosen nature


2Architecture Proposal

Offering services to help user to be more efficient and less disappointed


An individual help to simplify Internet

Individual System to Simplify Internet Services


Individual System to Simplify Internet ServicesDefine User

Resources Languages Competences (Math's, Music Reading …) Hardware Software

Taste and interest Knitting Reading Cooking …

Waited services Display correction Data Extraction

Handicaps Visual Auditive

For who ?


Individual System to Simplify Internet Services:Propose adapted (Web) services to help observed users

Difficulties Services

Find effective key-words

To translate acronyms and SMS To translate the requests and/or the results in a specific language Collaborating with other users

Choose right link in a list

To give a reading clarifies URL To post a more explicit and more detailed extract

Difficulties to extract from information

Colored key words To extract from the contents towards a format known and usable

With what ?


Individual System to Simplify Internet Services:Propose adapted (Web) services to help all users

Difficulties Services

To mitigate sight problems

Corrections of the colors Corrections of the characters sizes and fonts To transform text into audio file or Braille

To understand a text

To place information-bubbles giving a definition of “complexes” word To place icons describing the site object (forum, commercial Web…)

To extract Information

Extract music score from midi file.


Individual System to Simplify Internet Services:Propose adapted (Web) services to help all users

How ?


Individual System to Simplify Internet Services:To define an architecture open and


Assessment

Observations in coherence with the preceding studies Key words Universality of the difficulties …

Modeling of the user Determining before being qualifying Emergence of dynamic communities

Modeling of the services Inter-departmental and not intra-service Open space


Conclusion

A user in the center of the personalized and Community device

An open architecture

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