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© Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.
KNOWledge SUCCESSion
High Performing Teams
Dr Arthur Shelley Intelligent Answers & OZAN*
* OZAN is the Organizational Zoo Ambassadors network An international professional development group collaborating on application of metaphor to enhance performance outcomes
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What is a High Performing Team?
© Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged.
Permission of the author required for commercial use.
“A team is a small number of people with complementary skills who are committed to a common purpose, set of performance goals, and approach for which they hold themselves mutually accountable” Katzenbach and Smith (2004, p5)
“Teams are distinguishable sets of two or more individuals who interact interdependently and adaptively to achieve specified, shared, and valued objectives.” Guzzo and Salas (1995, p13)
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Previous example of team definition
© Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged.
Permission of the author required for commercial use.
4
Trust and Knowledge Sharing
Metaphoric reflective conversations Shelley (2012)
© Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged.
Permission of the author required for commercial use.
5
Invisible Maze ExerciseRules of the “Invisible Maze”
– There is only one correct path through– Step on wrong square, “NO” as feedback– Leave maze immediately, return to team– No talking
• Teams to get one person through the invisible maze
• Review of the outcomes of the activity after success
One correct
path
Start
Finish
?
?
© Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged.
Permission of the author required for commercial use.
6
Reflection… to verbalise & share
© Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged.
Permission of the author required for commercial use.
What did we learn? Learning from errors Learning from each other Assumed rules Team dynamics and boundaries Innovation & creative solutions Divergent BEFORE Convergent Collaboration vs competition Systems thinking and Paradoxical complexity Active Listening Patterned Thinking Emotional impacts on decisions Understanding what the objective was AND more if you keep reflecting…
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What can you tell me about this map?
© Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged.
Permission of the author required for commercial use.
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Lion
Aggressive command & control
Territorial
Charismatic or ego-driven
Decisions and risks
Can disengage others
Team Role Behaviours
© Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.
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Eagle
Inspirational, above the mire
Great long range vision
Rapid action on opportunities
Great instinct, strategic
Leads strategically with vision
Can be too independent
Team Role Behaviours
© Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.
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Bee
Collaborative
Assumes specific role
Everything for the hive
Leads teamwork
Can focus internally
Team Role Behaviours
© Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.
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Leveraging behaviours for team performance
• Not right and wrong behaviours– but there are misplaced behaviours
• Target right animal in the right context– to get the optimal outcome
• Change animals consciously & proactively– rather than subconsciously in reaction
© Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.
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Characterising Behavioural Environment High Performing Teams
Core (Expected) Behaviours
Zoo Character?
Zoo Character?
Zoo Character?
Zoo Character?
Zoo Character?
Accepted (Desired) Behaviours
Zoo Character?
Zoo Character?
Zoo Character?
Zoo Character?
Zoo Character?
Tolerated Behaviours
Zoo Character?
Zoo Character?
Zoo Character?
Zoo Character?
Zoo Character?
Rejected (Not tolerated) Behaviours
Zoo Character?
Zoo Character?
Zoo Character?
Zoo Character?
Zoo Character?
© Arthur Shelley 2015 under Creative Commons License. Available for public use
provided source is acknowledged. Permission of the author required for commercial use.
13
Reflective Conversations That Matter
© Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged.
Permission of the author required for commercial use.
Shelley, 2009
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Behavioural DNA of Collaboration
© Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged.
Permission of the author required for commercial use.
15
Understand your Behavioural Ecosystem
© Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged.
Permission of the author required for commercial use.
16
Creating Collaborative Environments
© Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged.
Permission of the author required for commercial use.
17
Creating the right team environment
First:
Understand your Organizational Zoo and how your project benefits the creatures within - from their perspective
Shelley 2007
© Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.
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Creating the right team environment
Second:
Understand your Project Zoo and how the project benefits the creatures within - from their perspective
© Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.
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Creating the right team environment
Third:
Understand how to match business stakeholders to team members based on behavioural compatibility
© Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.
20
Behavioural DNA of Creativity
© Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged.
Permission of the author required for commercial use.
21
Demographic preferences for Collaboration
© Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged.
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Positive contribution Negative contribution
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Behaviour impacts Collaboration
© Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged.
Permission of the author required for commercial use.
23
The Hidden Power of Networks
© Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged.
Permission of the author required for commercial use.
Shelley, 2009
24
Behavioural nature of Culture Clash
© Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged.
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25
Aligning Behaviour with Context
Shelley 2012
© Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged.
Permission of the author required for commercial use.
26
Your view IS filtered by YOU
© Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.
27
Increase Knowledge Cycle Flows
Ideas
Innovation
Shelley, 2014© Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged.
Permission of the author required for commercial use.
28
KNOWledge SUCCESSion?What does that mean?
© Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged.
Permission of the author required for commercial use.
KNOW
Performance
Sustainable Adaptation
SUCCESS
SUCCESSionKNOWledge
Projects, Capability, Learning
WHY, Who, What, HWW
People, Relationships, Value
Iterative reflective cyclesCreative friction, Conversations
Efficient, effective tools
Practice informed theory
Behaviour as an asset
Knowledge Leadership
Influence Stakeholders
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Visualisation Activity
© Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged.
Permission of the author required for commercial use.
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Visualisation Activity
© Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged.
Permission of the author required for commercial use.
31
Sense Reflect Share Create
© Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged.
Permission of the author required for commercial use.
INTERPRET what the image means TO YOU from a knowledge perspective
REFLECT on how this makes sense to you
RECORD some initial thoughts
SHARE your insights with others at tables
CONVERSE about DIVERSITY in perceptions
CREATE new knowledge through these exchanges
CONSIDER potential actions, impacts and outcomes from these exchanges
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© Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.
Contact
Arthur [email protected]
FREE behavioural profilewww.organizationalzoo.com/profilerInsights into behaviourswww.organizationalzoo.com/blog www.organizationalzoo.com/ZooTube
Consulting and mentoringwww.intelligentanswers.com.au
Ph +61 413 047 408 @Metaphorage#OrgZoo