1 A Hitchhiker's Guide to the New Learning Ecosystem Learning 2009 Karie Willyerd VP and Chief...

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A Hitchhiker's Guide to the New Learning Ecosystem

Learning 2009

Karie WillyerdVP and Chief Learning Officer

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Sun Learning ServicesTEAM AWARDS

Ranked #1 Training Team in the WorldOctober 2009

Chief Learning OfficerBest Learning Team

ABOUT SUN LEARNING SERVICE

• Our learners• What we are responsible for• Our training team• Our relationship with customers

• A new relationship with Oracle

Sun Confidential: Internal Only 3

A long time ago in a galaxy far, far away...


1. Introduction1. Introduction

2. Expert Creation2. Expert Creation DilemmaDilemma

3. Rethinking3. Rethinking 70/20/1070/20/10

5. The Answer to 5. The Answer to EverythingEverything

4. Social Learning4. Social Learning EcosystemEcosystem

You are here


Meet the Reluctant Hitchhiker


Globalization

Three Forces Changing the World

Social Web

Demographics


Demographics

Women in the WorkplaceWomen in the Workplace

Melting PotGoes GlobalMelting PotGoes Global

Education LevelsEducation Levels

Generational ShiftGenerational Shift


U.S. Census Bureau, 2007 American Community Survey, www.census.gov

The Generations


Five Generations in the Workplace

Bureau of Labor Statistics Employment Projections


GlobalizationHeadquarters of the biggest companies are increasingly not in the USA


The Social Web







You are here


The Expert Dilemma

*OpenStorage

*Web 2.0 Infrastructure/MySQLBuild a comment – The more expertise the content, the less likely training can be justified

Future Workspaces, LLC

The more expert the content, the less likely training can be justified


The 'Expert' Dilemma

• Knowledge doubling every 2 years• Takes 10 years to make an expert• Most organizations determine the volume and

scope based upon the number of students• Organizations face a new dilemma

> Too few students to justify the creation of a course> Results in far fewer programs for advanced skills







You are here


*OpenStorage

Robert Kelly, Carnegie-Mellon University

“What percentage of the knowledge you need to do your job is stored in your mind?

1986:

1997:

2008:

75%

15 – 20%

approx. 8 – 10%

Why is Informal Learning Growing?


Companies Redefine Budgets & Resources

Mentors20%

Informal70%

Formal10%

Prior Investment

FutureInvestment

80% 40%

15% 25%

5% 35%

What will some of the new jobs and skill sets be in L&D?







You are here


The Social Learning Ecosystem

*OpenStorage

*Web 2.0 Infrastructure/MySQL

Future Workspaces LLC

A new way to think about organizational learning


*OpenStorage

*Web 2.0 Infrastructure/MySQL

The Social Learning Ecosystem

Future Workspaces LLC

A new way to think about organizational learning







You are here (finally!)


The Answer to Everything.........

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The Answer to Everything...


August 2008, “Workforce Collaboration and Web 2.0

Workforceproductivity

Transferknowledge

between and among workers

Capture knowledge of existing

workersEmployee

engagement

59% 56% 32% 30%

The Bottom-Line Impact of Social SoftwareAddressing major enterprise challenges


Example: Cerner’s UCernSocial Networking Built on Jive

Links to LMS

Ability to join groups

Playful!

RSS feeds

A widget-driven mash-up portal for a social learning network


Example: Social Learning eXchange (SLX)User-generated content platform system


Browse content by categories

Supports export and mobile devices

User account profiles

Organize by favorites

User authentication and access control

Key SLX Features


Leveraging Social Media Capabilities

Content sorting

Content filtering

Ratings

Tagging

Commenting

Search functionality


But What About ...

• How do you “control” content? > The same way you control email

• Don't people put up silly or just plain bad content? > They are not anonymous; their careers are on the line.

Besides, the “crowd” governs the content

• Doesn't content get dated? > Search and comments help solve this

• Will there be a role left for learning functions? > Yes, the coolest job on the planet – ensuring people can do

their jobs and earn a living

Get over it!


So long and thanks for all the fish!

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Thank You!

Karie [email protected]

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1 A Hitchhiker's Guide to the New Learning Ecosystem Learning 2009 Karie Willyerd VP and Chief...

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