1 67 CITIZENS’ CHARTER -...
Transcript of 1 67 CITIZENS’ CHARTER -...
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REVIS IO N SHEET
Releas e
No .
Date Revision Descrip tion
Version 2 July 201 3 Am endm e nt of Version 1.1
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TABLE O F CO NTENTS
1.0 O UR PRO FILE . . . . . . . . . . 5
1.1 O UR M ISSIO N AND V IS IO N . . . . . . 6
1.2 O UR CO RE VALUES . . . . . . . 7
1.3 O UR O RG ANIZAT IO NAL STRUCTURE . . . . . 8
1.4 AVAILABILITY OF SERVICES . . . . . . . 9
1.5 O UR LO CATIO N. . . . . . . . . 9
2.0 DEF INIT IO N O F A VETERAN . . . . . . . . . 10
3.0 BENEF ITS
3.1 PENSIO N BENEF ITS
3.1.1 O LD AG E PENSIO N . . . . . . . .11
a. VETERAN
b. SURVIV ING SPO USE
3.1.2 D ISABILITY PENSIO N. . . . . . . 11
3.1.3 DEATH PENSIO N . . . . . . . . 14
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3.2 NO N-PENSIO N BENEF ITS
3.2.1 ACCRUE D/PO STHUM O US PENSIO N. . . . . 30
3.2.1 BURIAL ASSISTANCE . . . . . . . 36
3.2.2 EDUCATIO NAL BENEF ITS . . . . . . 40
3.2.3 HO SPITALIZATIO N & HEALTH CARE BENEF ITS . . . 46
a. VETERANS M EM O RIAL M EDICAL CENTER
b. VETERANS HO SPITALIZATIO N PRO G RAM
3.3 O THER SERVICES
3.3.1 REVALIDAT IO N PRO G RAM . . . . . . 47
3.3.2 ISSUANCE O F PVAO PENSIO NERS ID . . . . 52
3.3.3 ISSUANCE O F CERTIF ICATIO N . . . . . 55
4.0 THE SHRINES
4.1 M T . SAM AT NAT IO NAL SHRINE . . . . . . 56
4.2 CAPAS NAT IO NAL SHRINE . . . . . . . 57
4.3 BALANTANG M EM O RIAL CEM ETERY NAT IO NAL SHRINE . . 58
4.4 K IANG AN NAT IO NAL SHRINE . . . . . . . 59
4.5 R ICARTE NAT IO NAL SHRINE . . . . . . . 60
4.6 LIB ING AN NG M G A BAYANI. . . . . . . 61
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4.7 USAF IP -NL M ILITARY SHRINE . . . . . . . 62
4.8 CO RREG IDO R NAT IO NAL SHRIN E . . . . . . 63
4.9 PEFTO K KO REAN W AR M EM O RIAL HALL . . . . . 64
5.0 SHRINE REVENUES . . . . . . . . . . 65
6.0 ALLO W ABLE PERIO D O F EXTENSIO N . . . . . . . 66
7.0 REDRESS M ECH ANISM . . . . . . . . . . 66
ANNEXES
A. FSEO DIRECTO RY
B. VHP PARTNER HO SPITALS
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1.0 O UR PRO FILE
The PVAO ’s m andate is der ived from Sec. 7, A rtic le XV I of the 1987 Philippine Co nstitutio n, which en unciates
that:
“The S tate sha ll provid e im m e diate an d ad equ ate care, ben efits, and other form s of
assistance to war vetera ns a nd v eterans of m ilitary cam paigns , the ir surviv ing spo uses
and orp hans. Funds sh all b e provided therefore an d due co nsid eratio n shall be giv en
them in the d ispos ition of a gricu ltural lan ds of the pub lic d om ain an d, in ap propr iate
cases, in the utiliz ation of n atural res ources.”
The PVAO ’s fu nctions are d efine d in P resid entia l D ecree N o. 1 and Exec utive O rd er 292 wh ic h institutes the
Adm inistrativ e Cod e of 198 7. Sec. 32 of EO 292 states that PVAO shall:
1. Form ulate a nd prom u lgate, su bject to the ap prova l of the Secretar y of N ation al D efense, p olic ie s, rules an d
regulations g overn ing th e adjudic ation a nd adm inistration of veterans claim s a nd be nefit;
2. Adjud icate a nd a dm in ister b enefits, pe nsio ns, and other pr iv ileges grante d to veterans, their heirs, an d
benefic iaries;
3. P rovide m e dica l care an d treatm ent to veterans p ursua nt to existing la w;
4. Adm inister, dev elo p, and m aintain m ilitary shr ines;
5. Form ulate p olic ies co ncern in g the affairs, p lacem ent an d train ing of ex -servic em e n, and assist their w ido ws
and de pen dents, an d other retire d m ilitary p erson nel, an d;
6. Perform such other functio ns as m ay be provid ed by la w.
M eanw hile, veterans pens ions a nd be nefits are adm inistere d p ursu ant to Re pub lic Act No. 6948 oth erw is e
known as ―An Act S tand ardiz ing and Up grad ing the B enefits f or M ilitary V eterans an d the ir De p ende nts‖ as am en ded
by Rep ublic Act No. 7 696 whic h is kn own as ―An Act Am en ding C ertain S ections of Rep ublic Ac t No. 6948‖ and other
pertine nt laws.
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Hence, the PVAO foc uses an d em ploys a ll its reso urces to fulfi ll a natio nal com m itm e nt as a rticulated in its
M ajor F ina l O utputs (M FO s):
M FO 1: Adm inistration Services for Vetera ns’ Be nefits
M FO 2: P reservation and Dev elo pm e nt Services for M ilitary Shr ines
1.2 O UR M ISSIO N AND V IS IO N
V IS IO N:
A dynam ic, c om m itted a nd effective org aniz ation im bu ed w ith the hig hest stan dards of integr ity, com petenc e
and profess ion alism in de liver ing b enefits an d servic es to all vetera ns an d their be nefic iaries, prom otin g their
general we lfare an d m em orializ in g the veterans ’ hero ic dee ds.
M ISSIO N:
To deliv er vetera ns be nefits an d servic es w ith utm ost ded icatio n, effic iency and c om pass ion to im prove th e
veterans ge nera l welfare an d perp etuate the m em ory of their h eroic d eeds.
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1.3 O UR CO RE VALUES
W e plac e h igh im portanc e o n q ualities th at prom ote a car ing, respo nsive a nd effic ient s ervice to the veterans
and their d epe nd ents. This is best presented thro ugh the acronym VETERANS:
V eteran-friendly
E xcellent
T rustw orthy
E thical
Respons ive
A ccountable
Nationa lis tic
S erv ice-oriented
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1.4 O UR O RG ANIZAT IO NAL STRUCTURE
O ffice of Ve terans
A ffairs, W as hin gto n
D .C . U SA
Vete ra ns M em orial M e dical
C ente r
O ffice of the A dm inis tra to r
O ffice of the D epu ty A d m inistrator/Q M R
D isabili ty R ating B oa rd
C laim s
D ivision F inance
D ivision
M gt
In form ation
D ivision
Legal
A ffairs
D ivision
Planning
& M gt.
D ivision
Veterans
R ecords
M gt
D ivision
Adm inistrative
D ivision
Veteran s
M em orial
&Histor ical
D ivision
Veterans
A ffairs &
M gt
D ivision
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1.5 AVAILABIL ITY OF SERVICES:
M ondays to F ridays (exc ept holid ays)
from 7:00 A .M . to 5:30 P .M. (No Noonbreak)
1.6 O UR LO CATIO N S:
M AIN O FF ICE: PVAO Com pound , Cam p G eneral Em ilio Agu inaldo, Quezon City
F IELD SERVICE EXTENSIO N O FF ICES
F iled Team No . 1: F ield Team No . 2
San Fernan do C ity, La Un io n
V igan C ity, Ilocos Sur
R icarte Nationa l Shrin e
Tugueg arao C ity, Cagaya n
Nueva V izc aya
F iled Team CAR: F ield Team No . 3
Baguio C ity
Bontoc, M t. P rovince
San Fernan do C ity, Pam pa ng a
Dagu pan C ity
Tarlac C ity
F iled Team No . 4: F ield Team No . 5
Provincial Com pou nd, Batan gas C ity
G overnor’s M a nsio n, Lucen a C ity
Cam p R iego d e D ios, Tanza, Cav ite
M unicipal H all, Liliw , La gun a
Legas pi C ity, A lbay
V irac, Catand uan es
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F iled Team No . 6: F ield Team No . 7
Iloilo C ity
Bacolo d C ity
San Jose, antiq ue
CENTCO M , Cam p Lap ula pu, Ceb u C ity
Capito l Com p lex, Tagbilara n C ity, Boho l
Dum ag uete C ity, Negros orie ntal
F iled Team No . 8 F ield Team No . 9
Tacloba n C ity
G ym nasium , Sam ar Zam boan ga C ity
F iled Team No . 10: F ield Team No . 11
Cagay an De O ro C ity Davao C ity
2.0 DEF INIT IO N O F A VETERAN
A VETERAN is any person w ho:
Rend ered h onorable m ilitary service in the lan d sea or air force of the Philip pin es;
W as a m em ber of the Philip pin e Ex ped ition ary Forces to K orea (PEFTO K) and the P hilipp ine C ivic Action
G roup (PHILCAG );
Rend ered m ilitary s ervice in the A rm e d Forces of the Ph ilippines (AFP) and has b een hon orab ly discharged
or separate d after at least 20 years total cum ulative active serv ice, or soon er separated du e to death or
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disab ility aris ing from a w oun d or in ju ry rece ive d or s ickness or dise ase inc urred in line of duty while in the
active service (am end ed purs ua nt to Repub lic Act 9396)
3.0 VETERANS BENEF ITS
3.1 PENSIO NS
3.1.1 O LD AG E PENSIO N (O AP)
G ranted to a vetera n w ho is at least 6 5 ye ars o ld or to the s urviv ing s pous e of a d eceas ed
veteran reg ardless of age u ntil he/sh e rem arries or dies. As m and ated un der RA 76 96, effectiv e
1 January 2 002, the am ount of pens ion sh all b e P5,000/m o nth.
3.1.2. D ISABILITY PENSIO N
P ro-rated m o nthly p ension gra nted to a W orld W ar II veteran wh o is dis ab led or injured in
line of duty an d AFP veteran w ith a dis ability disch arge rating. The am ount of m onthly p ensio n
ranges from P 1,000 to P1,70 0 de pen din g on the d isab ility d ischarge rating as determ ine d by
D isab ility R atin g Board. Spo uses a nd unm arr ied m inor childre n of veterans w ith a 100 % d isab ility
rating are a lso entitled to an a dditiona l m onthly p ension of P500.0 0 eac h.
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Disab ility p ension are autom atic ally app lie d for whe n the AFP veteran und ergo es com p lete
disab ility disch arge proc eed ings at the AFP M ed ical Ce nter (AFPM C). Acc ordingly, th e a pplica nt
does not n ee d to go to PVAO as all a pplicatio ns w ill be proc essed w ithin 10 days up on rece ipt of
the pertine nt docum e nts from the AFPM C, AFP Pension G ratuity M anagem ent Ce nter a nd DN D .
Re-ratin gs of servic e-con nected dis abilities are d one on disa bility pe nsio ners wh ose
disab ility ratings h ave ex pire d. Req uests for m ed ical evaluatio n of the serv ice -co nn ecte d
disab ilities for re -rating purposes are g iven to the disa bility pens ion ers wh o are re quired to
undergo sa id ex am in ations from any g overnm ent hos pital th en su bm it to the C laim s D ivis io n,
PVAO w ithin four (4) m onths from the date the re -rating ex pires.
The m ed ical exam ination results are either rece ived throu gh m ail at the PVAO M essa ge
Center or subm itted p erson ally to the C laim s D iv is io n wh ich process es the c laim s. Th ere are
then subm itted to the D is ab ility Rating Board for re -rating w hich the n gives b ack to the C laim s
D ivis ion for com pletion of proc essin g.
Exem ptions from re-rating inc lud e the follow ing:
a) W hen the disa bility is consid ere d static such as deform ities due to in juries;
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b) D isab ility is perm a ne nt in nature or no lik elihoo d of im provem ent (exam p le
parap leg ia, am putation or g unsh ot woun d);
c) The disab ility pe nsio ner is 5 7 years old and a bove.
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3.1.3. DEATH PENSIO N
G ranted to the surviv ing spo use an d e ach unm arrie d m inor childre n of a v etera n w ho died
in line of duty or of a v eteran receiv in g a d isab ility p ension w ho die d du e to a serv ice -co nn ecte d
disab ility or s ick ness. If the d eceas ed v etera n is s in gle, th e p ension is grante d to his/her p aren ts
w ith rights of accretio n. A ll qua lified be nefic iaries w ill e ach rece ive P1,00 0 per m onth.
HO W TO APPLY FO R PENSIO N BENEF ITS
ST EP S Loca tio n O ffice r
R espo nsib le
M axim um Tim e o f
Service
D ocu m en tary R eq uirem e nts /
R em arks
1. Secure app lication form
Applic ation form s are
given free of charge
Applic ation form s m ay also
be d ow nlo ade d at PVAO
offic ial we bsite.
(http://www.pvao.m il.ph)
C laim s D ivis ion
Andres Bon ifacio H all
G round F loor
Veterans Servic e
Assistance Un it
(VSAU)
and
F ield Servic e
Extension O ffices
(FSEO ’s )
FCE
AFCE
For O ld Age p ension for vetera n or
Initial pe nsio n for surviv in g spo use:
1.) M ilitary Servic e Record or
2.) AFP Retirees Id entification
Cards
For transfer of pe nsio ns for
Surviv in g Spous e:
1.) M arriag e Certificate
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ST EP S Loca tio n O ffice r
R espo nsib le
M axim um Tim e o f
Service
D ocu m en tary R eq uirem e nts /
R em arks
For Death pens ions :
1.) Line of Duty status
2.) P roof of Relatio n
a.) B irth Certificate for
Parents/Childre n
b.) M arriag e C ertificate
for spouse
2. Accom plish the a pplicatio n
and furnis h the necess ary
docum e ntary requ irem e nts .
C laim s D ivis ion
Andres Bon ifacio H all
G round F loor
VSAU and FSEO
Duly accom plis hed a pplicatio n form
and doc um entary re quirem e nts.
3. P roceed to Dactyloscopy
Unit for F inger- print
Im pression on app lic ation
form .
N ote: If claim ant cannot go to
P VA O / FSEO proceed to your
B arangay H all or nearest P olice
H eadquarters for assistance.
Claim s D ivis ion
Andres Bon ifacio H all
G round F loor
(Dactylosco py Unit)
F ingerpr int
Exam iner
10 m inutes F ingerpr int a nd S ign ature S pecim en
Form
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ST EP S Loca tio n O ffice r
R espo nsib le
M axim um Tim e o f
Service
D ocu m en tary R eq uirem e nts /
R em arks
4. P rocee d to Leg al A ffairs
D ivis ion locate d at 2nd floor
M abin i Ha ll, PVAO M ain or to
Head, FSEO .
Lega l A ffairs D ivis ion
2nd F loor M a bin i Hall
Lega l Services
Section
O fficer of
the Day
Specia l
Investigator
Duly Accom p lish ed ap plic ation form
and doc um entary re quirem e nts.
Valid Ide ntificatio n Cards
5. Subm it duly accom p lis hed
form and com plete
requirem ents for enc oding to
com puter data base. Then
check if the encod ed data
are correct.
C laim s D ivis ion
Andres Bon ifacio H all
G round F loor
VSAU and FSEO ’s
VAO
FCE
AFCE
15 m inutes
G eneral R equ irem e nts:
1.) Duly acc om plishe d app lication
form ;
2.) B irth Certificate of ap plic ant /
veteran;
3.) M arriag e Certificate, if any ;
4.) Photocopy of Valid
Identificatio n C ards d uly
issued by th e governm ent
agenc ies an d
5.) 2X2 ID picture of app lica nt
For O ld Age Pensio n (Initial
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ST EP S Loca tio n O ffice r
R espo nsib le
M axim um Tim e o f
Service
D ocu m en tary R eq uirem e nts /
R em arks
Pensio n):
A .) P roof of Service
a. For W orld W ar II & AFP
Retirees
- M SR from NRD -O TAG .
b. For AFP Retiress / Post
W W II Veteran
- Retirem e nt O rders /
D ischarge Certific ate
- Photocopy of AFP
Identificatio n Card
c. For Philip pin e Scout
- Enlistm ent Rec ord an d
- Report of Separation
from USDVA
For Death Pension:
A .) when veteran was K ille d In
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ST EP S Loca tio n O ffice r
R espo nsib le
M axim um Tim e o f
Service
D ocu m en tary R eq uirem e nts /
R em arks
Action (K IA )
a. Casua lty report
b. Declaration of
benefic iaries
c. AFP depend ent’s ID
B .) when veteran died d ue to
service- related dis ability or
s ickness:
a. Death Certific ate from
LCR or NSO and
b. AG O Form 23
6. Receiv e du plic ate copy of
the applicatio n *
G reen Form - for W W II V eteran
W hite Form - for A FP R etirees
P ink Form - for S urviving S pouse
N ote: Please keep duplicate copy
for future reference
Claim s D ivis ion
Andres Bon ifacio H all
G round F loor
VSAU and FSEO ’s
VAO
FCE
AFCE
None
N ote: For claim s filed in FS EO ; allow 4 days
transit tim e to C entral O ffice.
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ST EP S Loca tio n O ffice r
R espo nsib le
M axim um Tim e o f
Service
D ocu m en tary R eq uirem e nts /
R em arks
7.Evaluation C laim s D ivis ion
Andres Bon ifacio H all
AFCE
FCE
SVAO
D iv. Chief
A .) D isab ility Pens ion
(10 days)
B .) Death Pens ion
(10 days)
C .) O ld Age Pension
a.) AFP Veteran
a.1) retirees –
(10 days)
a.2) sep. from
service –
(15 days)
b.) Surviv in g Spous e
b.1) of Pension er –
(15 days)
b.2) of Non-
Pensio ner –
(20 days)
P rocessin g m ay inclu de v erification
of veterans record from Veterans
Records M ana gem e nt D ivis ion
and/or N on-current Rec ords D ivis ion
of the O ffice of the Adjutant G eneral
(NRD-O TAG ) As well as
Confirm ation of docum ents to the
issuin g age ncies.
In these cases, process ing m ay be
extende d to m ore th an the stated
days.
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ST EP S Loca tio n O ffice r
R espo nsib le
M axim um Tim e o f
Service
D ocu m en tary R eq uirem e nts /
R em arks
8. W ait for Notice of Approval
/ D isapprov al wh ich w ill be
m aile d to yo ur a ddress
stated in your app lic ation
form .
-upon receipt of N otice of
Approva l, you m ay th en o pen
a pe nsio ner's acc ount from
any of the PVAO partnering
banks. S ubm it th e bank
confirm atio n to the F inance
D ivis ion loc ated at L apu-
Lapu H all PVAO Com p oun d.
C laim s D ivis ion
Andres Bon ifacio H all
AFCE
additiona l d ays for
m ailing m ay be
required d epe nding on
the loc ation of the
claim a nt.
Notice of Approval co ntains lis t of
accredite d pe nsio n servic ing b anks
/financia l institutio ns and b ank
confirm atio n slip.
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ENRO LM ENT IN D IRECT REM ITTANCE PENSIO N SERVICING SYSTEM (DRPSS) *
ST EP S Loca tio n O ffice r R es po nsib le M axim um Tim e o f
Service
D ocu m en tary
R equirem ents / R e m a rks
1. P roceed to F inance
D ivis ion, Veterans
Assistance an d Contro l
Unit and g et your
num ber a nd a
transaction slip .
F inance D ivis ion
Lapu-Lap u Hall
Veterans Assistanc e
and Co ntrol Un it
Bank Rem ittanc e
F rontline O fficer
If pensioner is
represe nted by a
relative, he/sh e shall
present a Spec ial Po wer
of A ttorney (SPA)
authoriz ing h im /her to
subm it docum ents in
beha lf of the pensio ner.
2. F ill out the data
need ed in the
transaction slip an d wait
for your num ber to be
calle d.
F inance D ivis ion
Lapu-Lap u Hall
Veterans Assistanc e
and Co ntrol Un it
Bank Rem ittanc e
F rontline O fficer
If pensioner is
represe nted by a
relative, he/she sh all
present a Spec ial Po wer
of A ttorney (SPA)
authoriz ing h im /her to
subm it docum ents in
beha lf of the pensio ner.
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ST EP S Loca tio n O ffice r R es po nsib le M axim um Tim e o f
Service
D ocu m en tary
R equirem ents / R e m a rks
3. W hen your num ber
has bee n called, go to
desig nated co unter a nd
give your n um ber a nd
filled-out transactio n
slip.
F inance D ivis ion
Lapu-Lap u Hall
Veterans Assistanc e
and Co ntrol Un it
Bank Rem ittanc e
F rontline O fficer
Bank Confirm ation S lip
Snapsh ot
Photocopy of Passb ook
/ ATM Account
4. Subm it your bank
confirm atio n slip to the
F rontline O fficer
together w ith the
docum e ntary
requirem ents.
F inance D ivis ion
Lapu-Lap u Hall
Veterans Assistanc e
and Co ntrol Un it
Bank Rem ittanc e
F rontline O fficer
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ST EP S Loca tio n O ffice r R es po nsib le M axim um Tim e o f
Service
D ocu m en tary
R equirem ents / R e m a rks
5. W ait for the frontline
officer to pre-evaluate
the subm itted
docum e ntary
requirem ents
F inance D ivis ion
Lapu-Lap u Hall
Veterans Assistanc e
and Co ntrol Un it
Bank Rem ittanc e
F rontline O fficer
25 m inutes
6. Receive the Actio n
S lip to be giv en by the
F rontline O fficer by
affix ing your s ignature
oppos ite your nam e at
the logb ook.
F inance D ivis ion
Lapu-Lap u Hall
Veterans Assistanc e
and Co ntrol Un it
Bank Rem ittanc e
F rontline O fficer
5 m inutes
Action S lip
7. W ait for a written
advice to be m a ile d in
your give n address or
for a text m essage
regard ing the d ate wh en
the m onthly pe nsio n w ill
start.
F inance D ivis ion
Lapu-Lap u Hall
Veterans Assistanc e
and Co ntrol Un it
Bank Rem ittanc e
F rontline O fficer
15 days for m ailed
notices an d 5 days for
notices via SM S
Pensio ner w ill rece ive
text m essage if a
contact num ber is
indic ate bank
confirm atio n slip
otherw is e a written
notice w ill be m a ile d to
the pensioner's ad dress.
CITIZENS’ CH ARTER Page No.: 24 of 67
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HO W TO APPLY FO R TRANSFER O F BANK /BANK AC CO UNT
ST EP S Loca tio n O ffice r R es po nsib le M axim um Tim e
of Service
D ocu m en tary R eq uirem e nts /
R em arks
1. P roceed to F in ance
D ivis ion, Veterans Assistance
and C ontrol Unit a nd g et your
num ber a nd a transaction slip .
F inance D ivis ion
Lapu-Lap u Hall
Veterans Assistanc e
and Co ntrol Un it
Bank Rem ittanc e
F rontline O fficer
If pensioner is re prese nted
by a relative, he/she sha ll
present a S pecial Pow er of
A ttorney (SPA) authoriz ing
him /her to subm it doc um ents
in beh alf of the pension er.
2. F ill out the d ata ne ede d in
the transaction slip and wa it
your num b er to be called.
F inance D ivis ion
Lapu-Lap u Hall
Veterans Assistanc e
and Co ntrol Un it
Bank Rem ittanc e
F rontline O fficer
If pensioner is re prese nted
by a relative, he/she sha ll
present a S pecial Pow er of
A ttorney (SPA) authoriz ing
him /her to subm it doc um ents
in beh alf of the pension er.
CITIZENS’ CH ARTER Page No.: 25 of 67
R evision No.: 01
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ST EP S Loca tio n O ffice r R es po nsib le M axim um Tim e
of Service
D ocu m en tary R eq uirem e nts /
R em arks
3. W hen your num ber has
been c alled, go to des ign ated
counter an d give your n um ber
and filled-o ut transaction slip.
F inance D ivis ion
Lapu-Lap u Hall
Veterans Assistanc e
and Co ntrol Un it
Bank Rem ittanc e
F rontline O fficer
4. Subm it your duly
accom plishe d bank
rem ittance ap plic ation form
together w ith the
docum e ntary requ irem e nts.
N ote: Incom plete requirem ents will
not be accepted and w ill be
returned to the
pensioner/requesting claim ant.
F inance D ivis ion
Lapu-Lap u Hall
Veterans Assistanc e
and Co ntrol Un it
Bank Rem ittanc e
F rontline O fficer
P re-evaluatio n of B /R
Applic ation Form an d validity
of docum entary
requirem ents.
1.) bank rem ittance
applicatio n form ;
2.) photocopy of
passbo ok/ATM ;
3.) photocopy of ap plic atio n
for pensio n ben efit ;
4.) 2 valid ID Cards a nd
5.) 2x2 latest picture
CITIZENS’ CH ARTER Page No.: 26 of 67
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ST EP S Loca tio n O ffice r R es po nsib le M axim um Tim e
of Service
D ocu m en tary R eq uirem e nts /
R em arks
In addition to the ab ove
requirem ents, pe nsio ner
requesting for transfer of
bank sh ou ld su bm it the
follow ing :
6.) Certification from
previo us ba nk (No lo an
bala nce, blocked accou nt,
dorm ant acc ount, c los ed
account, etc);
7.) Barangay C ertificate
where h e/she is currently
residing.
5. W ait for th e frontline officer
to pre-ev aluate th e su bm itted
docum e ntary requ irem e nts
F inance D ivis ion
Lapu-Lap u Hall
Veterans Assistanc e
and Co ntrol Un it
Bank Rem ittanc e
F rontline O fficer
25 m inutes
CITIZENS’ CH ARTER Page No.: 27 of 67
R evision No.: 01
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ST EP S Loca tio n O ffice r R es po nsib le M axim um Tim e
of Service
D ocu m en tary R eq uirem e nts /
R em arks
6. Receiv e the Action S lip to
be give n by the F rontline
O fficer by affix ing your
s ignature opp osite yo ur nam e
at the logbo ok.
F inance D ivis ion
Lapu-Lap u Hall
Veterans Assistanc e
and Co ntrol Un it
Bank Rem ittanc e
F rontline O fficer
5 m inutes
Action S lip
7. W ait for a written advice to
be m ailed in your g iven
address or for a text m essage
regard ing the date w hen the
m onthly pe nsio n w ill start.
F inance D ivis ion
Lapu-Lap u Hall
Veterans Assistanc e
and Co ntrol Un it
Bank Rem ittanc e
F rontline O fficer
15 days for
m aile d notices
and 5 d ays for
notices via SM S
Pensio ner w ill receiv e text
m essage if any contact
num ber is ind icates b ank
confirm atio n slip otherw ise a
written n otice w ill be m ailed
to the pensio ner's address.
CITIZENS’ CH ARTER Page No.: 28 of 67
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HO W TO APPLY FO R CO RRECTIO N / UPDATE OF BANK DATA/INFO RM ATIO N
ST EP S Loca tio n O ffice r R es po nsib le M axim um Tim e
of Service
D ocu m en tary R eq uirem e nts /
R em arks
1. P roceed to F in ance
D ivis ion, Veterans Assistance
and C ontrol Unit a nd g et your
num ber a nd a transaction slip .
F inance D ivis ion
Lapu-Lap u Hall
Veterans Assistanc e
and Co ntrol Un it
Bank Rem ittanc e
F rontline O fficer
If pensioner is re prese nted
by a relative, he/she sha ll
present a S pecial Pow er of
A ttorney (SPA) authoriz ing
him /her to subm it doc um ents
in beh alf of the pension er.
2. F ill out the d ata ne ede d in
the transaction slip and wa it
your num b er to be called.
F inance D ivis ion
Lapu-Lap u Hall
Veterans Assistanc e
and Co ntrol Un it
Bank Rem ittanc e
F rontline O fficer
If pensioner is re prese nted
by a relative, he/she sha ll
present a S pecial Pow er of
A ttorney (SPA) authoriz ing
him /her to subm it doc um ents
in beh alf of the pension er.
CITIZENS’ CH ARTER Page No.: 29 of 67
R evision No.: 01
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ST EP S Loca tio n O ffice r R es po nsib le M axim um Tim e
of Service
D ocu m en tary R eq uirem e nts /
R em arks
3. W hen your num ber has
been c alled, go to des ign ated
counter an d give your n um ber
and filled-o ut transaction slip.
F inance D ivis ion
Lapu-Lap u Hall
Veterans Assistanc e
and Co ntrol Un it
Bank Rem ittanc e
F rontline O fficer
4. Subm it your letter requ est
for correctio n / up date
together w ith doc um entary
requirem ents.
F inance D ivis ion
Lapu-Lap u Hall
Veterans Assistanc e
and Co ntrol Un it
Bank Rem ittanc e
F rontline O fficer
1.) Bank Rem ittanc e
Applic ation;
2.) Passbook / ATM and
3.) Valid ID Cards.
5. A ffix your nam e & sign ature
at the logbo ok.
F inance D ivis ion
Lapu-Lap u Hall
Veterans Assistanc e
and Co ntrol Un it
Bank Rem ittanc e
F rontline O fficer
6. W ait for a n otice on
effectiv ity of correction w hich
w ill be m ailed in you g iven
address.
F inance D ivis ion
Lapu-Lap u Hall
Veterans Assistanc e
and Co ntrol Un it
Bank Rem ittanc e
F rontline O fficer
10 days
Note: Incom plete
requirem ents w ill not be
accepted a nd w ill be returne d
to the pensio ner/req uesting
claim a nt.
3.2 NO N-PENSIO N BENEF ITS
CITIZENS’ CH ARTER Page No.: 30 of 67
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3.2.1 ACCRUE D/PO STHUM O US PENSIO N
Repres ents pe nsion a nd oth er be nefits to inclu de arrears or un paid pe nsio ns, whic h w ere
not receiv ed by a veteran or a surviv ing spo use b efore h is or h er d eath. The b enefit/s therefore
accrue/s to the dece ase d pens ion er’s le ga l ben efic iar ies. P rocess ing of Accrue d/Posthum o us
pension inv olves two m ajor stages 1) com putation of arrears an d 2) issua nce of statem ent of
distribution wh ich takes tim e du e to its quasi- leg al nature.
HO W TO APPLY FO R ACCRUED/PO STHUM O UO S PENSIO N
ST EP S Loca tio n O ffice r
R espo nsib le
M axim um
Tim e of
Service
D ocu m en tary R eq uirem e nts / R em ark s
1. Request Com putatio n of
Accrued / Accum ulate d
Pensio n.
C laim s D ivis ion
Andres Bon ifacio H all
Second F lo or
Accrued Sectio n
VAO
FCE
AFCE
Requ est for com putation is don e by the
C laim s D ivis ion to F inanc e D ivis ion.
2. Secure app lication form C laim s D ivis ion
Andres Bon ifacio H all
Second F lo or
Accrued Sectio n
VAO
FCE
AFCE
Applic ation for paym e nt of Accru ed
Pensio n
List of R eq uirem ents Agreem e nt am o ng
heirs
A ffidavit of Und ertakin gs an d W aiver of
CITIZENS’ CH ARTER Page No.: 31 of 67
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ST EP S Loca tio n O ffice r
R espo nsib le
M axim um
Tim e of
Service
D ocu m en tary R eq uirem e nts / R em ark s
Rights
3. Subm it du ly accom p lis hed
applicatio n form and
supporting doc um ents .
C laim s D ivis ion
Andres Bon ifacio H all
Second F lo or
Accrued Sectio n
Head,
Accrued
Section
10 m inutes
a.) Basic Requ irem e nts
i. Death certificate of pensioner d uly
issued by NSO or LC R w ith offic ial
receipt.
ii. Notarized A ffidav it of Undertaking
and W aiver of R ig hts.
iii. Notarize d Agreem ents am on g He irs.
b.) If applic ant is c hild of d eceas ed
pensioner:
i. B irth certificate/s of the childre n of
veteran duly issu ed by the NSO or L CR
veteran du ly issue d by the NSO or LCR ;
ii. In case the ap plic ant is a n o nly
child, a N otarize d S tatem e nt of So le
Adjud icatio n.
CITIZENS’ CH ARTER Page No.: 32 of 67
R evision No.: 01
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ST EP S Loca tio n O ffice r
R espo nsib le
M axim um
Tim e of
Service
D ocu m en tary R eq uirem e nts / R em ark s
c.) If applic ant is surviv ing spo use of a
veteran;
i. M arriage certificate issue d by NSO
or LCR w ith offic ial rece ipt.
4. P re-evaluatio n as to
com plete ness of doc um e nts
subm itted.
C laim s D ivis ion
Andres Bon ifac io H all
Second F lo or
Accrued Sectio n
FCE
AFCE
10 m inutes
5. Receiv e du plic ate copy of
the applicatio n*
N ote: Please keep duplicate copy
for future reference.
Claim s D ivis ion
Andres Bon ifacio H all
Second F lo or
Accrued Sectio n
Head,
Accrued
Section
2 m inutes
6. W ait for N otice of
Instruction
C laim s D ivis ion
Andres Bon ifacio H all
Second F lo or
Head,
Accrued
Section
20 days plus
additiona l
days
CITIZENS’ CH ARTER Page No.: 33 of 67
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ST EP S Loca tio n O ffice r
R espo nsib le
M axim um
Tim e of
Service
D ocu m en tary R eq uirem e nts / R em ark s
Accrued Sectio n
Lega l A ffairs D ivis ion
M abin i Hall
Second F lo or
LAD O ffice
for S tatem ent
of D istributio n
depe nding
on the
address /
locatio n of
the claim a nt.
PRO CEDURES FO R APPEAL FO R DENIED CLAIM S / SUSPENDED PENSIO NS
ST EP S Loca tio n O ffice r
R espo nsib le
M axim um Tim e o f
Service
D ocu m en tary R eq uirem e nts /
R em arks
1. Receive L etter of Appeal
w ith su pporting doc um entary
evide nce.
Note: Doc um entary Evid ence
m ust be new an d m ater ial
evide nce.
To qualify as ―ne w evidenc e,‖ it
C laim s D ivis ion
Andres Bon ifacio H all
Second F lo or
Appea ls and R evie w Unit
ADA III
Docum e ntary Evidenc e w ould
depe nd on the reas on of the
disap prova l of the claim .
(e.g. For disapproved claim du e to
failure to prove the ide ntity of th e
claim a nt - the appe lla nt m ay
subm it docum entary evidenc e
that wou ld prov e h is/her id entity
CITIZENS’ CH ARTER Page No.: 34 of 67
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ST EP S Loca tio n O ffice r
R espo nsib le
M axim um Tim e o f
Service
D ocu m en tary R eq uirem e nts /
R em arks
m ust be subm itted to PVAO for
the first tim e, not previously
subm itted or c onsidere d. To
qualify as ―m ateria l evidenc e,‖
the additiona l docum ent/s or
inform atio n m ust directly
address th e reas on or c ause of
the disap prova l.
such as but n ot lim ite d to B irth
and M arria ge Certific ates. )
2. S tudy M erit of the Case
C laim s D ivis ion
Andres Bon ifacio H all
Second F lo or
Appea ls and R evie w Unit
S I III
CITIZENS’ CH ARTER Page No.: 35 of 67
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ST EP S Loca tio n O ffice r
R espo nsib le
M axim um Tim e o f
Service
D ocu m en tary R eq uirem e nts /
R em arks
3. Request copy of 201 F ile
from Veterans R ecords
M anag em ent D iv is io n.
Veterans Rec ords
M anag em ent D iv is io n
ADA III
1 day to 1 week
4. P reparatio n M em ora ndum C laim s D ivis ion
Andres Bon ifacio H all
Second F lo or
Appea ls and R evie w Unit
S I III
FCE I
2 days
5. M em oran dum is forwarded
to the O ffice of the
Adm inistrator.
C laim s D ivis ion
Andres Bon ifacio H all
Second F lo or
Appea ls and R evie w Unit
O ffice of the
Adm inistrator
ADA III
Adm inistrator
20 m inutes
1 day
CITIZENS’ CH ARTER Page No.: 36 of 67
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ST EP S Loca tio n O ffice r
R espo nsib le
M axim um Tim e o f
Service
D ocu m en tary R eq uirem e nts /
R em arks
6. W ait for notice of advice
regard ing th e status of your
appe al.
C laim s D ivis ion
Andres Bon ifacio H all
Second F lo or
Appea ls and R evie w Unit
FCE I
AFCE
30 m inutes
Advisory Letter
7. For suspen ded pens ions, a
copy of M em oran dum (w ith
favorable decis ion) w ill be
forwarde d to M ana gem e nt
Inform ation D ivis ion (M ID) and
F inance D ivis ion for resum ption
of pensio n.
C laim s D ivis ion
Andres Bon ifacio H all
Second F lo or
Appea ls and R evie w Unit
ADA III
20 m inutes
CITIZENS’ CH ARTER Page No.: 37 of 67
R evision No.: 01
PVAO-CC-11-01 E ffect iv ity : 18 Ju ly 2013
3.2.2. BURIAL ASSISTANCE
Burial fla g an d a P10,0 00 bur ial assistanc e give n to the ben efic iar ies of a d eceas ed
veteran or wh oever p aid for the b uria l for defray his/her fun eral ex pens es.
HO W TO APPLY FO R BURIAL ASSISTANCE
ST EP S Loca tio n O ffice r
R espo nsib le
M axim um Tim e
of Service
D ocu m en tary R eq uirem e nts /
R em arks
1. Secure app lication form
- Applicatio n form s are g iven
free of charge
- Application form s m ay also be
down loa ded at PVAO offic ial
website.
(http://www.pvao.m il.ph)
C laim s D ivis ion
Andres Bon ifacio H all
VSAU and FSEO ’s
VAO
FCE
AFCE
G enerally : Death C ertificate of
the veteran
But in som e cases, in order to
address the oth er concerns of
the claim a nt the follow ing
docum e nts m ay be requ ired:
1. Valid ID Card;
2. O ffic ial R eceipts of Funeral
Expenses;
(for applic ants exc ept for
Surviv in g Spous e)
3. M ilitary Serv ice Rec ord (for
CITIZENS’ CH ARTER Page No.: 38 of 67
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ST EP S Loca tio n O ffice r
R espo nsib le
M axim um Tim e
of Service
D ocu m en tary R eq uirem e nts /
R em arks
Non-Pe nsio ner)
4. P roof of relationsh ip
2. Subm it duly accom p lis hed
form and requ irem e nts.
C laim s D ivis ion
Andres Bon ifacio H all
VSAU and FSEO ’s
VAO
FCE
AFCE
1.) Duly accom p lish ed
applicatio n form ;
2.) Basic Requ irem e nts :
a. Death Certificate of
Veteran;
b. 2X2 ID picture of the
applicant
c. duly accom plish ed R eport
of Death
3.) If the applic ant is next -of-k in
- Photoco py of proof of
relatio nship (i.e. m arria ge
certificate if spouse, BC if child)
4.) If applicant is not next -of-k in
- O ffic ial rece ipt of burial
expens es
CITIZENS’ CH ARTER Page No.: 39 of 67
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ST EP S Loca tio n O ffice r
R espo nsib le
M axim um Tim e
of Service
D ocu m en tary R eq uirem e nts /
R em arks
3. Rec eive du plic ate c opy of the
applicatio n.
N ote: P lease keep duplicate copy for
future reference
Claim s D ivis ion
Andres Bon ifacio H all
VSAU
VAO
FCE
AFCE
5 m inutes
None
N ote: For claim s files in FSE O; allow
4 days transit tim e to C entral Office
4. Evaluatio n and P roc essing C laim s D ivis ion
Andres Bon ifacio H all
AFCE
FCE
SVAO
D iv CHIEF
5 days
Duly acc om plishe d app lication
form and subm itted
requirem ents
5. W ait for Check Paym ent
which w ill be delivere d in your
given a ddress.
F inance D ivis ion
CITIZENS’ CH ARTER Page No.: 40 of 67
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HO W TO REQ UEST FO R INTERM ENT AT L IB ING AN NG M G A BAYANI
a. Secure M ilitary S ervice Record (M SR) from Non-Curre nt Record D ivis ion – O ffice of the Adjutant
G eneral (N RD-O TAG ).
b. B ring th e M S R tog ether w ith the c opy of the vetera ns b irth c ertificate (5 co pies) to th e O ffice of th e
Deputy chief of S taff for Retirees an d Reserv ists A ffairs.
c. W ait for further directive from the O fficer in charge.
CITIZENS’ CH ARTER Page No.: 41 of 67
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3.2.3. EDUCATIO NAL BENEF ITS
Educatio nal subs idy am ou nting to a m axim um of P3 6,00 0 per scho ol y ear for vete ra ns of
W W II, Philippine Exp editionary Forces to Korea, Philipp ine C ontin gent a nd Philip pin e C ivic Actio n
G roup in V ietn am , his or her surviv in g spous e, or a direct desce nda nt.
PRO CESSING O F EDUCATIO NAL BENEF IT
ST EP S Loca tio n O ffice r
R espo nsib le
M axim um Tim e
of Service
D ocu m en tary R eq uirem e nts /
R em arks
1. Secure app lication
form
- Application form s are
given free of charge
- Applicatio n form s m ay
also b e do wnload ed at
PVAO offic ial website .
(http://www.pvao.m il.ph)
C laim s D ivis ion
Andres Bon ifacio H all
Educatio nal Be nefit Sectio n
and FSEO ’s
AFCE
G enerally : None
Note: For c laim s file d in FSEO ; allow
4 days transit tim e to Central O ffice .
CITIZENS’ CH ARTER Page No.: 42 of 67
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ST EP S Loca tio n O ffice r
R espo nsib le
M axim um Tim e
of Service
D ocu m en tary R eq uirem e nts /
R em arks
2. Subm it duly
accom plishe d
applicatio n form and
docum e ntary
requirem ents.
N ote: If applying for
m ultiple benefits w ith
sim ilar docum entary
requirem ents, subm it only
one original docum ent and
tw o photocopies for each
benefit applied for
Claim s D ivis ion
Andres Bon ifacio H all
Educatio nal Be nefit Sectio n
and FSEO ’s
AFCE
1.) If there are no ex isting app lication
/ c laim fi led by the v eteran or
surviv in g spous e.
a. P roof of m ilitary service :
- M SR from NRD -O TAG
- Backpay Acknowledg em ent
Certificate (RA 30 4 or RA 897)
- If veteran is a D eserving
G uerilla a C ertificatio n iss ued by
PVAO or M SB
b. M arriage Certificate from NSO
2.) If benefic iary is a child of the
veteran:
a. O riginal B irth C ertificate of
veteran’s from NSO ;
b. 2 pcs 2X2 ID p icture of
applicant an d ben efic iary ;
c. School Cre dentials of the
CITIZENS’ CH ARTER Page No.: 43 of 67
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ST EP S Loca tio n O ffice r
R espo nsib le
M axim um Tim e
of Service
D ocu m en tary R eq uirem e nts /
R em arks
benefic iary ;
d. Death Certificate of veteran from
NSO or NAO ( if vetera n is alre ady
deceas ed);
e. Death C ertificate of the
veteran’s s pous e from NSO (if a lso
deceas ed);
f. W aiver of rights of oth er ch ildren
of veteran (if applic able)
3.) If benefic iary is a gra ndch ild of
veteran:
- In addition to the prec ed ing re q'ts:
a. B irth certificate of vetera n’s
child, w ho is th e parent of the the
benefic iary, from NSO ;
b. B irth certificate of the grandchild
benefic iary from NSO ;
c. M arriage certific ate of parents
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ST EP S Loca tio n O ffice r
R espo nsib le
M axim um Tim e
of Service
D ocu m en tary R eq uirem e nts /
R em arks
of benefic iary from NSO
3. Receive d uplicate
copy of th e a pp lication
form w ith c la im n um ber,
dated rece ived a nd
initia led by the rec eiv ing
officer.
N ote: P lease keep
duplicate copy for future
reference
C laim s D ivis ion
Andres Bon ifacio H all
Educatio nal Be nefit Sectio n
AFCE
5 m inutes
4. Issuanc e of a
certification / verification
of paym ent of previous
enjoym ent.
C laim s D ivis ion
Andres Bon ifacio H all
Educatio nal Be nefit Sectio n
Adm in A id e
5.Evaluation C laim s D ivis ion
Andres Bon ifacio H all
Educatio nal Be nefit Sectio n
AFCE
FCE
SVO A
20 days
P rocessin g includes d eterm in ation of
the le ga lity a nd authe ntic ity of the
supporting doc um ents issu ed by
NSO and N RD -O TAG for M SR
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ST EP S Loca tio n O ffice r
R espo nsib le
M axim um Tim e
of Service
D ocu m en tary R eq uirem e nts /
R em arks
issued.
6. W ait for notice of
approv al / disa pprov al
which w ill be m ailed to
the address state d in
the applicatio n form .
- Note: upon rec eipt of
Notice of Approval,
subm it the follow ing
docum e nts for the
releas e of the award.
a.) course curricu lum ;
b.) student registratio n ;
c.) 1x1 ID picture .
- Subm it th e re quired
docum e nts and proce ed
to Dactyloscopy Section
C laim s D ivis ion
Andres Bon ifacio H all
Educatio nal Be nefit Sectio n
AFCE
additiona l days
for m ailing m ay
be requ ired
depe nding on
the locatio n of
the claim a nt.
Applic ants are re quired to attend
orientation a nd receiv e letter of
award, sch olars hip cred it card a nd
certificate of enrollm ent.
N ote: A pplicants in the provinces m ay
attend orientation for the released of aw ard
at the Fieled S ervice E xtension O ffice
(FS EO )
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ST EP S Loca tio n O ffice r
R espo nsib le
M axim um Tim e
of Service
D ocu m en tary R eq uirem e nts /
R em arks
for finger printing a nd
identific ation.
7. Upon rec eipt of
Notice of Approval,
subm it the docum entary
requirem ents.
C laim s D ivis ion
Andres Bon ifacio H all
Educatio nal Be nefit Sectio n
AFCE
20 m inutes
Course curr iculum
S tudent registration
1x1 ID picture
8. P rocee d to
Dactylosco py Section
for finger printing a nd
identific ation.
C laim s D ivis ion
Andres Bon ifacio H all
G round F loor
Dactylosco py Unit
F ingerpr int
Exam iner
20 m inutes
EB Application
W aivee's Info Sheet
F ingerpr int Chart
B lue Book Aw ard
9. Issuance of Aw ards
and O rientation
C laim s D ivis ion
Andres Bon ifacio H all
Educatio nal Be nefit Sectio n
SVAO
AFCE
30 m inutes
10. Paym ent of Scho ol
Fees Subm it C ertificate
of Enrollm e nt / School
B ills / B illing S tatem ents
and C ertified T rue C opy
C laim s D ivis ion
Andres Bon ifacio H all
Educatio nal Be nefit Sectio n
P lann ing M a nag em ent
AFCE
Asst. D iv Chief
D iv Chief
30 days
Certificate of E nrollm ent / Scho ol
B ills / B illing S tatem e nts and
Certified T rue Copy of G rad es of
student wards.(w ith no fail ing m arks)
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ST EP S Loca tio n O ffice r
R espo nsib le
M axim um Tim e
of Service
D ocu m en tary R eq uirem e nts /
R em arks
of G rades (w ith no
failin g gra des) of
student wards.
D iv is ion
G regorio d el P ilar Hall
F inance D ivis ion
Lapu-Lap u Hall
N ote: S om e S CU 's prefer to send the
C ertificate of E nrollm ent directly to
P VA O
3.2.3. HO SPITALIZAT IO N BENEF ITS
It is extende d to vetera ns, their s pous es, m in or unm arrie d childre n a nd ch ildren w ho are
m entally or physic ally incap acitated reg ardless of ag e a nd dep end ent pare nts of the vetera n in
the am o unt of P1,2 00/day net of the other app lica ble disc ounts inclusive of be d, board a n d
m edicine up tom ax im um of 45 d ays of hospita l confin em ent per p atient per ye ar.
O ther M edical Be nefits/Services:
a. Paym ent for cataract surgeries for vetera ns and auth orize d dep end ents in the
am ount not to excee d P16,0 00 per p atient
b. O rthopedic im pla nts at cost not to exceed P30,00 0/im plant
c. Dentires at cost not to excee d P5,000 for com p lete set (upp e and lower d entures)
d. Hernia m esh not to excee d 2,00 0/m esh
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e. Partial reim bursem ent of coronary a ng iogram – not to exceed P3 0,000
f. Peritone al dialysis n ot to exceed 2 0,000/m o nth
g. Reim b ursem e nt of hearin g aids at cost not to exceed P30,00 0 per dev ice
h. Partial re im burs em e nt of chem oth era peut ic aents n ot toexce ed P1 0,00 0/cycle
m axim um of 6 cycles
i. O rthopedic braces –at cost not to excee d P6,000/p iece
A ll vetera ns are provid ed m e dica l care a nd treatm e nt in the VM M C and in the veterans
ward of selecte d governm e nt hospita ls or in such oth er m edic al facil ity that it m ay designate.
3.3 O THER SERVICES
3.3.1 PEN SIO N ER ’S R EV AL ID A TIO N
A program designe d to verify, m on itor an d confirm the status and welfare of
pensioners natio nw ide. A ll PVAO active p ensioners are re quired to s ubm it the P ensioner ’s
Update Form (PUF) on the ir birth m onth. Pens ion ers nin ety years old and a bove are
required to subm it the form every s ix m o nths. Failure to subm it the PUF w ill res ult to
tem porary stopp age of the m o nthly pe nsio n.
The du ly acc om plishe d PUF and the re qu ired doc um ents m ay be subm itted at th e
follow ing:
a. VRM D-Rev alidatio n Section
Kagitin gan H all, PVAO
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Cam p G eneral Em ilio Agu ina ld o, Q .C.
b. F ield Servic e Extensio n O ffices
c. V ia m ail a ddress ed to:
M S. M ELINDA I. LUNA
Chief, Veterans R ecords M a na gem e nt D ivis ion
PVAO Com poun d, Cam p Agu in ald o, Q .C.
The PUF is also dow nlo ada ble from the PVAO offic ial website, ww w.pvao.m il.ph.
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SUBM ISSIO N O F PENSIO NER’S UPDATE FO RM
ST EP LO C A TIO N O FFIC E/R
R ES PO N SIB L E
M A X.
SER VIC E
TIM E
D O C U M EN TA R Y R EQ U IR EM EN T S /
R EM A R K S
A. FO R THO SE W HO CAN PERSO NALLY APPEAR
1. Subm it duly
accom plishe d form
and doc um entary
requirem ents
Kagitin gan
Hall
O fficer of the
Day
For AFP Pensioners:
P resentatio n of AFP ID Card
For W W II Veterans/ Surviv ing
Spouses:
Presentatio n of PVAO P ensioner ’s ID
card
For pensioners w ithou t AFP ID Card /
PVAO Pensioners ID Card
Subm it 2X2 ID P icture
P resentatio n of two va lid governm ent
issued ID*i
* - lis t of valid governm ent issu ed IDs:
G SIS ID Passport
SSS ID Postal ID
Driver’s L icens e
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ST EP LO C A TIO N O FFIC E/R
R ES PO N SIB L E
M A X.
SER VIC E
TIM E
D O C U M EN TA R Y R EQ U IR EM EN T S /
R EM A R K S
2. W ait for your nam e to
be called an d secure
an acknow led gm ent
receipt an d/or
additiona l instructio ns
Kagitin gan
Hall
O fficer of the
Day
10 m ins.
B. FO R THO SE W HO CANNO T APPEAR PERSO NALLY
1. Subm it duly
accom plishe d form
and doc um entary
requirem ents
Kagitin gan
Hall
O fficer of the
Day
Latest picture (3R siz e and sign ed at
the back) of pensioner sh ow ing the
front cover of the latest newspa per
of nationa l c irculation
Photocopy (b ack to back) of valid
governm ent issue d ID
Barang gay Certifcate as to res ide ncy
in the give n address
(For pensio ners residin g abro ad, the
Barang gay Certific ate is not req uire d)
2. W ait for your nam e to
be called an d secure
an acknow led gm ent
receipt an d/or
additiona l instructio ns
Kagitin gan
Hall
O fficer of the
Day
10 m ins.
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3.3.2 PVAO PENSIO NER’S ID PRO G RAM (PPID)
A specia l program aim ed at issu ing a c om m on identific ation c ard to all PVAO pensioners
to facilitate p ensioner tra nsactio ns such as hos pitalizatio n, op ening of p ensioner dep ositor’s
account an d other p ossib le be nef its.
The PVAO Pensio ner’s ID app lication for can be d own loa ded from th e PVAO offic ial
website, www.pv ao.m il.p h. For thos e n ew ly ap prove d a pplicatio n, the PP ID ap plic ation form is
sent together w ith the NO A.
HO W TO APPLY FO R A PVAO PENSIO NER’S ID
STEP LO CATIO N O FF ICER
RESPO NSIBLE
M AXIM UM
SERVICE
T IM E
DO CUM ENTARY REQ UIREM E NTS / REM ARKS
A. FO R THO SE W HO CAN PERSO NALLY APPLY
1. Sec ure Pensioner’s ID
Applicatio n Fo rm
N ew R ecords
Build ing/
FS EO
O fficer o f the D ay
1 m in
2 . Su bm it d u ly accom plished
form a nd doc um en tary
require m ents for evaluatio n
N ew
R ecords
Build ing/
FS EO
O fficer o f the D ay
10 m ins Passbo ok/A TM C a rd fo r pe nsion rem itta nce
2 va lid gove rnm ent issue d ID s
2x2 co lored ph oto w ith w hite backg roun d. P ic ture
should be c leare d of ey eglasses and a ny he ad
gears.
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STEP LO CATIO N O FF ICER
RESPO NSIBLE
M AXIM UM
SERVICE
T IM E
DO CUM ENTARY REQ UIREM E NTS / REM ARKS
4. W ait for y our nam e to be
ca lled and receive uniqu e
ID num be r an d/or
additional ins tructio ns
N ew
R ecords
Build ing
O fficer o f the D ay
5 m ins
5 . H ave you r p ic tu re an d
thum bp rin ts tak en d ig ita lly
Kagitin gan
H all
ID Serv ice P rov ide r 5 m ins
6 . W ait for y our nam e to be
ca lled and receive ID
Kagitin gan
H all
O fficer o f the D ay
10 m ins
B . FO R TH O SE W H O C A N N O T A P P EA R P ER SO N A LL Y – R ES ID IN G IN TH E PH ILIPP IN E S
1. Sec ure Pensioner’s ID
Applicatio n Fo rm
N ew R ecords
Build ing/
FS EO
O fficer o f the D ay
1 m in
2 . Su bm it d u ly accom plished
form a nd doc um en tary
require m ents for evaluatio n
N ew R ecords
Build ing/
FS EO
O fficer o f the D ay
10 m ins Passbo ok/A TM c ard for pe nsion rem itta nce
2 va lid gove rnm ent issue d id
Brgy c le ara nce
Postca rd s ize p ic ture ho ld ing f ront page of la tes t
new spape r
2x2 co lored ph oto w ith w hite backg roun d. P ic ture
should be c leare d of ey eglasses and a ny he ad ge ar
3. ID w ill be m aile d at the
g iven add ress
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STEP LO CATIO N O FF ICER
RESPO NSIBLE
M AXIM UM
SERVICE
T IM E
DO CUM ENTARY REQ UIREM E NTS / REM ARKS
C . FO R TH O SE W H O C A N N O T P ER SO N A LL Y A PP EA R – L IV IN G A B R O A D
1. Sec ure Pensioner’s ID
Applicatio n Fo rm
N ew R ecords
Build ing/
FS EO
O fficer o f the D ay
1 m in
2 . Su bm it d u ly accom plished
form a nd doc um en tary
require m ents for evaluatio n
N ew R ecords
Build ing/
FS EO
O fficer o f the D ay
10 m ins Passbo ok/A TM C AR D for pensio n re m ittance
2 va lid gove rnm ent issue d ID s
C ertification f rom C o nsul
Postca rd s ize p ic ture ho ld ing f ront page of la tes t
new spapw e r
2x2 co lored ph oto w ith w hite backg roun d. P ic ture
should be c leare d of ey eglasses and a ny he ad ge ar
D . FO R TH O SE W H O C A N N O T P ER SO N A LL Y A PP EA R – W ITH M EN TA L O R PH YS IC A L D ISA B ILIT Y O R O TH ER S PEC IA L
C A SE S
1. Sec ure Pensioner’s ID
Applicatio n Fo rm
N ew R ecords
Build ing/
FS EO
O fficer o f the D ay
1 m in
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3.3.3 ISSUANCE O F CERTIF ICAT IO N AS PENSIO NER
For pensio ners wh o have y et to receive their PVAO Pensioner ’s ID , PVAO continues
to issue certificatio n as pens io ner to avail hosp italiz ation b enefits an d for other purposes
HO W TO SECURE CERTIF ICAT IO N AS PVAO PENSIO NER
ST EP LO CATIO N O FFICE
RESPO NSIBLE
M AXIM UM
SERVICE
T IM E
REM ARKS
1. Sec ure requ est form
Records
Section
1st F loor,
Build ing 2
Records Section 10 m ins If requesting party is the pe nsio ner :
- Photocopy of valid ID
If requesting party is not the p ensioner :
a. Letter of A uthorization
b. Photocopy of a valid ID of the pe nsio ner an d
represe ntative
2. Su bm it d u ly
accom plishe d re quest
form w ith requi red
docum e nts and c la im
return s lip
R ecords
Section
1st F loo r,
Build ing 2
R ecords Section 10 m ins
3 . Present re tu rn s lip a nd
get copy of certific ation
R ecords
Section
1st F loo r,
Build ing 2
R ecords Section 5 m in
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4.0 THE SHRINES
4.1 M O UNT SAM AT SHRINE
Proclam ation No. 25 dtd Apr il 1 8, 1966
Locatio n: M ount Sam at, P ilar, Bataa n
A rea: 73.665 5 hectares
A lso know n as the Dam b an a ng Kag iting an. The shrine e pitom iz es the gallant a nd heroic stand
of the United S tates Am erica n Forces in the Far East (USAFFE) at Bataan, which was the sce ne of one
of the m ost heroic defens ive b attles during W orld W ar II.
The shrine features a m arble -ca ppe d colo nna de, m useum a nd a tower ing structura l concrete
cross w ith an elevator an d a vie w in g gallery.
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4.2 CAPAS NAT IO NAL SHRINE
Proc. No. 842 dated D ecem ber 7, 199 1
RA No. 8221 d ated O ct 2, 1996
Locatio n: Capas, Tarlac
A rea: 50 hectares
The site of the Concentration C am p (Cam p O ’Don nell) where the survivors of the infam ous De ath
M arch during the Seco nd W orld W ar were inc arcerate d.
The shrine is d evelope d as a m em or ial that cons ists of an area wh ere eac h pla nted tree re prese nts one
F ilipino or Am eric an soldier w ho died in the conce ntration cam p.
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4.3 BALANTANG M EM O RIAL CEM ETERY NAT IO NAL SHRINE
Proclam ation No. 42 5 date d July 13, 199 4
Locatio n: Jaro, Iloilo C ity
A rea: 0.5824 h ectares
The Balanta ng M em or ial C em etery N ation al Shrine was b uilt in h onor a nd m em ory of the g allant
m en and w om en of the 6th
M ilitary D istrict under the com m and of G eneral M acar io Pera lta who liberated
the is lan ds of Panay, G uim aras and R om blon from the Japa nese Im per ial A rm y dur ing W W II.
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4.4 K IANG AN SHRINE
Proclam ation No. 14 60 dtd Ju ly 9, 1975
Locatio n: Lind a, K ian gan, Ifugao P rov ince
A rea: 3.80 hectares
A lso know n as the Bantay og sa K ia nga n , the shrine m arks the p lace w here the ―T ig er of M alay a ‖
G eneral Tom oy uki Yam as hita, the highest com m a nder of the Jap anes e Im peria l A rm y in the Philipp ines,
surrend ered to the F il-Am er ican Forces on Septem ber 2, 194 2.
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4.5 R ICARTE NAT IO NAL SHRINE AND PA RK
Proclam ation No. 22 8
dated Aug ust 12, 199 3
Locatio n: C ity of Batac, Ilocos Norte
A rea: 0.6997 h ectares
Located at the he art of Batac, Ilocos Norte, the shrine w as built to give hon or to G enera l
Artem io ―V IBO RA‖ R icarte who sh owe d his p atriotism an d hero ism during W orld W ar II and the
Japan ese occu patio n.
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4.6 L IB ING AN NG M G A BAYANI
Proclam ation No. 20 8 date d M ay 28, 196 7
Locatio n: Taguig, M etro M an ila
A rea: 142 hectares
The Libinga n Ng M ga B ayan i was estab lish ed to provide grav e services to those w ho
offered their liv es for the sake of freedom a nd dem ocracy as a fitting tribute to their h eroism a nd
gallantry.
Burial h onor is a lso accorde d to the deceas ed F ilipin o veteran s, m ilitary perso nne l who
died in lin e of duty and form er P res ide nts, governm e nt dign itaries, statesm en a nd n ation al artists.
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4.7 USAF IP -NL M IL ITARY SHRINE AND PAR K
Proclam ation No. 59 0 dtd Jun e 1, 1995
Locatio n: Cam p Spe ncer, Lu na, La Un ion
A rea: 0.7253 h ectares
A lso know n as Cam p Sp enc er, the shrine w as the wartim e G en eral H ead quarters of the
USAF IP ,NL. It was along its shores th at the Am erican su bm arine G ar lan ded to un loa d tons of
arm s, am m unitio n and foo d sup plies. The cam p was nam e d after P rivate G rafton Spencer, AUS ,
USAF IP , NL.
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4.8 CO RREG IDO R ISLAND
Correg idor is a sm a ll rocky is la nd in the Ph ilippines a bout 4 8 kilom eters w est of M anila
which is stra getica lly locate d at the entranc e of M anila B ay. This is la nd fortress stan ds as a
m em oria l for the coura ge, valor, and heroism of its F ilip in o and Am er ican defen ders wh o brav e ly
held th eir grou nd a gainst the ov erwh elm ing n um ber of inva ding Ja pan ese forces during W or ld
W ar II.
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4.9 PEFTO K M EM O RIAL HALL
The PEFTO K Korean W ar M em oria l Hall (PKW M H) hon ors the 7,42 0 officers an d m e n of th e
Philippine Expe ditio nary Force to Korea (PEFTO K) who served from 1950 -195 5 and h elp e d
rebuild the Re pub lic of Kore a from the ravages of the Kore an W ar.
The PKW M H is a param ount ico n of the strong bilateral relations hip b etwee n the Philipp ines a n d
the Re pub lic of Kore a that was stre ngthe ned by th e h ardsh ips exper ienc ed during th e w ar a n d
forever cher ishe d in th e ens uin g years of p eace. The M em orial H all is adm inistered a n d
m aintained by the D ep artm ent of Nation al Defe nse — Philipp ine Veterans A ffairs O ffice (PVAO ).
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5.0 SHRINE REVENUES
The Secre tary of N ational D e fense a pproved th e req uest o f the Adm in is t ra to r, P hilipp ine
Vete rans A ffa irs O ffice an d of the C hief, M ilita ry Shrines Se rv ice for an inc rease in ra tes and cha rges of
the public fac ilities o f the M ilita ry S hrines Se rv ice (M S S), w hich inc lude th e Kia ngan Sh rine in Ifu gao
Prov inc e, M o unt Sam at Sh rine in P ilar, Bataan, R icar te N ation al Sh rine in Batac, Ilocos N o rte an d the
C apas N ation al Sh rine in C apas, Tarlac .
The ap prov ed ra tes are as fo llow s:
N A TU RE O F FEE S & CH A RG ES K IA N G A N
SH RIN E
M T .SA M A T
SH RIN E
RICA R TE
N A T’L SH R IN E
CA PA S
N A TIO N A L
SH RIN E
Entrance Fee :
1 . V eterans
2 . H igh School
& Col lege
3 . Touris ts
Fo re ign
Loca l
Free
10 .00
30 .00
20 .00
Free
10 .00
30 .00
20 .00
Free
Free
Free
Free
Free
10 .00
30 .00
20 .00
Park ing Fee :
1 . Big V ehic le (Bu s)
2 . Sm all V ehic le
50 .00
20 .00
50 .00
20 .00
N ot A pplicable
N ot A pplicable
50 .00
20 .00
Resthou se Fee :
1 . Lodging/person
2 . Conference Room /day
3 . K iosk Sto re Renta l/m onth
120 .00
500 .00
120 .00
500 .00
4 ,000 .00
N ot A pplicable
500 .00
2 ,000 .00
N ot A pplicable
N ot A pplicable
1 ,500 .00
CITIZENS’ CH ARTER Page No.: 66 of 67
R evision No.: 01
PVAO-CC-11-01 E ffect iv ity : 18 Ju ly 2013
6.0 ALLO W ABLE PERIO D O F EXTENSIO N
W hile it is our com m itm e nt to process your ap plicatio n w ithin the prescribed w orkin g days, ple as e note that the
follow ing circ um stances m ay res ult in d elays a nd constra ins us to requ est for additio nal d ocum e nts to expedite
your app lication:
1. Inclem ent we ather;
2. Conflicting inform ation o n doc um ents subm itted;
3. Existence of m ultip le pe nsio n/ap plic ation for the sam e b enefit of the sam e vetera n.
For som e services ava ile d at F ield Servic e Extension O ffices in the provinces, a five (5) working day is allotted
in the delivery of docum ents to the Centra l O f fice.
7.0 CO M PLAINT /REDRESS M ECHANISM
If you have c om plaints a nd/or su ggestions on h ow to im prove our s ervices, fee l free to appro ach our
Com plaints a nd Actio n D esk at the An dres Bo nifacio Ha ll. W e als o e ncourage y ou to acc om plis h the feed back
form s (see attached form ) a nd m ail to the herein lis ted a ddress ee or drop at the des ign ated su ggestio n box es
located in all PVAO buildings.
You can als o reach us throug h the follo w in g:
E -m ail: supp ort@ pva o.m il.ph W EBSITE: www.pvao.m il.p h
Text: PVAO <space><m essage><s end to 29 20>
M ail: Chief, Leg al A ffairs D ivis ion
Philippin e Veterans A ffairs O ffice
Cam p G eneral Em ilio Aguinaldo
CITIZENS’ CH ARTER Page No.: 67 of 67
R evision No.: 01
PVAO-CC-11-01 E ffect iv ity : 18 Ju ly 2013
Q uezon C ity
W e w ill inform you of any actio n taken to a ddress y our c om plaint/s w ith in tw enty (2 0) work ing days u po n
receipt there of.
CITIZENS’CHARTER Annex / Page Annex A 1 of 2
Revision No.: 01
PVAO-CC -11-01 Effectiv ity: 18 July 2013
ANNEX A
F IELD SERVICE EXTENSIO N OFF ICES DIRECTO RY
F iled Service Extension O ffices Address Contact Num bers
F IELD TEAM NO. 1
FSEO LA UNIO N Nat’l H ighw ay cor ner D ivers ion R oad
Pagdaraoa n, San Ferna ndo C ity, La Unio n
0918-326 561 6 / (072) 700-003 2
FSEO V IG AN Provincial Ca pitol B uilding V igan Iloc os Sur 0919-757 120 8 / (077)72 2-21 22
FSEO BATAC R icarte Shrine, Batac Ilocos Norte 0927-583 255 6 / (077) 792-209 3
F IELD TEAM NO. 2
FSEO TUG UEG ARAO CITY 1-A Callang an B ld g., Bonifacio S t. Tuguegara o
C ity, Cagaya n
0917-922 213 8 / 0917-9 754 719
FSEO BAYO M BO NG Nueva V izc aya P rovincia l Cm pd
Bayom bo ng, Nuev a V izcay a
0916-513 115 5 / (078) 321-261 9
F IELD TEAM NO. CAR
FSEO BAG UIO CITY
USAF IP NL Cam p Henry T . A llen Bag uio C ity,
Bengu et
0919-859 373 1 / 0949-473 009 2
0918-523 660 7 / (074)4 42-4 711
FSEO BO NTO C Bondoc, M t. P rovince (074) 46 2-43 02 / 090 5-80 304 19
F IELD TEAM NO. 3
FSEO PAM PANG A Cleofer ’s B uildin g G en. H izon Ext San
Fernand o C ity, Pam pan ga.
0927-811 254 4 / (045) 96 1-79 15
FSEO DAG UPAN CITY Bonua n G ueset, Dag upa n C ity , Pangasinan 0919-222-612 4 / (075) 51 5-44 91
BATAAN SERVICE O FFICE M unicipal Soc ial W elfare, Developm ent O ffice,
M unicipal H all, O rani, Bataa n.
0918-574 824 4 / (047) 43 1-00 50
FSEO TARLAC Rm 15 D iw a ng Tarlac B ldg., Tarlac C ity 0929-620 100 9 / (045) 98 2-62 55
F IELD TEAM NO. 4
FSEO BATANG AS P rovincial Ca pitol, Batan gas C ity 0906-513 688 4 / (043)7 23-8 296
FSEO LUCENA CITY G overnor’s M a nsio n C om p oun d, Luce na C ity 0929-484 727 4
FSEO CAVITE Cam p Re igo D e D ios, Tanza C avite 0928-255-960 3
CITIZENS’CHARTER Annex / Page Annex A 2 of 2
Revision No.: 01
PVAO-CC -11-01 Effectiv ity: 18 July 2013
F IELD TEAM NO. 5
FSEO LEG ASPI Astrodom e B ld g., P rov’l Cap itol C om po und
Legas pi C ity , A lbay
0910-914 443 9 / (052) 48 0-89 94
SERVICE O FF ICE
CATANDUANES
Barang ay S ta. E lena, V irac 0929-109 268 9
F IELD TEAM NO. 6
FSEO ILOILO CITY Balanta ng, M em orial Nat’l Shrin e B rgy. Q uintin,
Salas, Jaro, Iloilo
0927-513 328 4 / (033) 32 9-01 97
FSEO BACO LO D CITY New Ca pitol B ldg., Aguin aldo S t. Bacolod C ity
Negros O ccid ental
0910-430 643 5 / (034) 43 4-52 19
FSEO ANT IQ UE SC B ldg., Town Funda, Da lip e San Jos e 0917-392 017 5
F IELD TEAM NO. 7
FSEO CEBU CITY CENTCO M , Cam p Lap u-La pu, La hug 0918-470 355 1 / (032) 23 2-02 73
FSEO TAG BILARAN CITY Capito l Com p lex, TC Bohol 939-2 874 905 / (03 8) 411-453 50
FSEO DUM AG UETE CITY G /F PTV 10 B ldg., Capitol Dum ag uete C ity,
Negros O rie ntal
0918-524 070 0 / (035) 22 6-26 02
F IELD TEAM NO. 8
FSEO TACLO BAN CITY 126 P . G om ez, TC Leyte 0929-590 411 2 / (053) 32 1-21 62
FSEO CATBALO G AN CITY G ym nasium , Catba log an Sam ar 0919-246 108 3 / (055) 25 1-25 13
F IELD TEAM NO. 9
FSEO ZAM BO ANG A CITY SO UTHCO M , Upper Calaria n, Z am boan ga C ity 0919 446 137 0 / (062) 98 3-07 11
(062) 991-361 8 loc 6 438
F IELD TEAM NO. 10
FSEO CAG AYAN DE O RO Cam p Evan gelista, Patag Cag ayan D e O ro
C ity, M isam is O riental
0919 613 220 8 / (088) 85 0-51 14
F IELD TEAM NO. 11
FSEO DAVAO CITY S tall Nos. 4,5,6 M agsays ay Park, Davao C ity (082) 30 0-38 52 / 091 927 281 88
CITIZENS’CHARTER Annex / Page Annex B 1 of 5
Revision No.: 01
PVAO-CC -11-01 Effectiv ity: 18 July 2013
ANNEX B
Veterans Hos pitalizatio n P rogram Partner Hosp itals
as of M ay 2013 (w / com plete d M O A)
REG IO N 1
1 Asinga n Com m u nity Hosp ital - Asing an, Pan gasinan
2 Bacnotan D istrict Hospita l - Bacnota n, La Union
3 Bayam ba ng D istrict Hos pital - Bayam ba ng, Pang asin an
4 Bolin ana o Com m u nity Hosp ital - Bolina o, Pangas ina n
5 S ta. Lucia D istrict Hosp ital - S ta. Lucia, Ilocos Sur
6 Dasol C om m un ity Hospita l - Dasol, Pan gas ina n
7 Eastern Pang asin an D istrict Hos pita l - Tayug, Pangas ina n
8 G abriela S ila ng G eneral Hos pita l - V igan, Ilocos Sur
9 G overnor Ro que B . Abla n S r. M em oria l Hosp ital - Lao ag C ity, Ilocos Norte
10 Ilocos T raining Re gio nal M e dic al Ce nter - San Fernan do, La Un ion
11 La Union M ed ical C enter - Ago, La U nio n
12 Ling ayen D istrict Hospita l - Ling aye n, Pangas ina n
13 M alasiqui M u nicipal H ospita l - M alasiqu i, Pangas ina n
14 M anoa g Com m u nity Hosp ital - M ano ag, Pan gasinan
15 M angatarem D istrict Hosp ital - M ang atarem , Pan gasinan
16 M apan dan C om m un irty Hospita l - M apa nda n, Pangas ina n
17 M arian o M arcos M m eor ial H ospita l & M edica l Ce nter - Batac, Ilocos Norte
18 Pangas ina n P rovinc ial H osp ital - San Car los C ity, Pang asin an
19 P iddig M edic are & Com m u nity Hosp ital - P id dig, Ilocos N orte
20 Pozzorub io Com m unity Hos pital - Pozz orub io, Pang asin an
21 S ta. Lucia D istrict Hosp ital - S ta. Lucia, Ilocos Sur
22 Tagudin G enera l Hosp ital & Ca piliaris is - Tagudin, Ilocos Sur
23 Um ing an Com m unity Hos pital - Um inga n, Pang asin an
24 Urdan eta D istrict Hosp ital - U rda neta, Pan gasinan
25 W estern Pangas ina n D istrict Hosp ital - A lam inos, Pan gasinan
CITIZENS’CHARTER Annex / Page Annex B 2 of 5
Revision No.: 01
PVAO-CC -11-01 Effectiv ity: 18 July 2013
CO RDILLERA ADM INISTRATIVE REG IO N (CAR)
1 Abra P rovinc ial H ospita l - Bang ued, Abra
2 Bengu et G eneral H ospital - La T rinidad, Ben guet
3 Bucay M unic ipa l Hosp ital - Bucay, Abra
4 Juan M . Duyan M em oria l D istrict Hosp ital - R iza l (Liw an), Kaling a
REG IO N 2
1 Aglip ay D istric t Hosp ital - Aglipay, Q uirin o
2 A lfonso Ponc e Enrile M em orial Hos pita l - G onzaga, Ca gaya n
3 Batanes G eneral Hos pital - Basc o, Batanes
4 Cauay an D istrict Hos pital - Ca uaya n, Isabela
5 Dupax D istrict Hospita l - Dupax D el Norte, Nu eva V izc aya
6 M adde la M un icip al Hos pital - M a dde la, Q uirin o
7 Nueva Vzcay a P rovinc ial H ospita l - Bam ba ng, Nuev a V izcaya
8 Palan an S tation H ospital - Pala nan, Isabe la
9 Veterans Re gio nal H ospital - Bayom b ong, Nu eva V izcay a
REG IO N 3
1 Bagac Com m unity M ed icare H ospita l - Bagac, Bataa n
2 Cand elar ia D istrict Hos pital - Ca nde laria, Zam bales
3 Dr. Paulin o J. G arcia M em oria l M edic al Ce nter - Cab anatu an C ity, Nuev a Ecija
4 G abald on M ed ical C om m un ity Hosp ital - G abaldon, Nu eva Ecija
5 G ilberto O . Teodoro M em or ial H ospita l - Tarlac C ity, Tarlac
6 Jose C . Payum o Jr. M em oria l Hosp ital - D in alu pihan, Bataa n
7 O rani D istrict Hosp ital - O rani, Bataan
8 P reside nt Ram on D iosd ado M acap aga l M em orial Hos pital - Iba, Zam bales
9 P reside nt D iosd ado M ac ap aga l M em orial Hos pital - G uag ua, Pam pa nga
10 San M arcelino D istrict Hospita l - San M arcelin o, Zam bales
CITIZENS’CHARTER Annex / Page Annex B 3 of 5
Revision No.: 01
PVAO-CC -11-01 Effectiv ity: 18 July 2013
NCR
1 Veterans M em or ial M e dica l Center - Q uez on C ity
REG IO N 4
1 A labat Is lan d D istrict Hosp ital - A lab at, Q uezon
2 G eneral J. Cailles M em oria l D istrict Hosp ital - Pakil, L agu na
3 Nagcar lan D istrict Hospita l - Nagcar lan, L agu na
REG IO N 5
1 Bato M aternity & Children's Hos pital - Bato, Catna du anes
2 B icol Re gio nal T rainin g & Teaching Hos pital - Le gazp i, A lbay
3 Dr. Fernando B . Dura n S r. M em orial H ospital - Sorsog on, Sorsog on
4 G igm oto D istrict Hosp ital - G igm oto, Catan du anes
5 Josefina Be lm onte D uran M em orial D istrict Hos pital - Ligao, A lb ay
6 Ragay D istrict Hospita l - Ragay, Cam r ines Sur
7 Rom blon P rovincia l Hosp ital - O dio nga n, Rom blon
REG IO N 6
1 A leosa n D istrict Hosp ital - A lim o dia n, Iloilo
2 Corazo n Locsin M onteliba no M em oria l Reg ion al Hos pital - Baco lod, Ne gros O ccide ntal
3 Dum ag as D istrict Hosp ital - Dum a gas, Iloilo
4 Justice Calixto O . Zaldivar M em orial Hos pital - Pa nda n, Antique
5 Ram on Tab ian a M em orial D istrict Hos pital - Ca batu an, Iloilo
6 Repres entative Pe dro T ron o M em or ial D istrict Hos pital - G uim b al, Iloilo
7 Valderam a M un icip al Hos pital - Va lderam a, Antiqu e
8 W est V isayas S tate University M ed ical C enter - Iloilo C ity, Iloilo
CITIZENS’CHARTER Annex / Page Annex B 4 of 5
Revision No.: 01
PVAO-CC -11-01 Effectiv ity: 18 July 2013
REG IO N 7
1 Cand ijay C om m un ity Hospita l - Cand ijay, Bohol
2 Negros O rie ntal P rovincia l Hosp ital - Dum agu ete C ity, Negros O rie ntal
3 S iquijor P rovincia l Hosp ital - Pan gi, S iqu ijor
V icente Sotto M em orial M ed ical C enter - Ce bu C ity, Ceb u
REG IO N 8
1 Sam ar P rovinc ial H ospita l - Catbalog an, Sam ar
2 Schistosom iasis Hos pital - Palo, Leyte
3 Tacloba n C ity Hosp ital - Taclob an, Leyte
REG IO N 9
1 Basila n G enera l Hosp ital - Isabe la, Basilan
2 Dr. Jose R izal M m e oria l Hosp ital - Dap itan C ity, Zam bo ang a Del N orte
3 M argosatu big R egiona l Hos pital - M arg osatub ig, Zam boa nga D el Sur
4 Payao M un icip al Hos pital - Pay ao, Zam boa nga S ibug ay
5 S inda nga n D istrict Hosp ital - S in dan gan, Zam bo abg a Del N orte
6 Zam boan ga C ity M ed ical C enter - Zam bo ang a C ity, Zam boan ga De l Sur
REG IO N 10
1 Bukidn on P rovincia l M edic al C enter - M alay balay, Bukidn on
2 Calam ba D istrict Hos pital - Ca lam b a, M isam is O ccide ntal
3 Cam ig uin G en eral H ospita l - M am ab aja o, Cam ig uin
4 Dona M ar ie D . Tan M em orial Hos pital - Tan gub C ity, M isam is O ccidenta l
5 Tudela M u nicipal H ospita l - Tudela, M isam is O ccide ntal
CITIZENS’CHARTER Annex / Page Annex B 5 of 5
Revision No.: 01
PVAO-CC -11-01 Effectiv ity: 18 July 2013
REG IO N 11
1 Davao O rie ntal P rovincia l Hosp ital - M ati, Dava o O riental
REG IO N 12
1 Balua n D istrict Hosp ital - Balu an, M ag uin dan ao
O ther DO H Accredited Hos pitals (su bject for reim bursem ent only)