1 © 2006 Cisco Systems, Inc. All rights reserved. Transforming Enterprise Communications with Cisco...

1© 2006 Cisco Systems, Inc. All rights reserved.

Transforming Enterprise

Communications with Cisco Unified

CallManager

Craig CottonSr. Manager, Product MarketingIP Communications Business Unit

Craig CottonSr. Manager, Product MarketingIP Communications Business Unit

2© 2006 Cisco Systems, Inc. All rights reserved.VoiceCon 2006

Cisco Unified Communications

Part of the Cisco Business Communications Solution

Cisco Unified Communications System

Marketing

Channel Partner Tools & Programs

Services

Technology Developer Partners

Pricing, Packaging and Financing


Agenda

• Cisco Unified Communications Market Update

• Cisco Unified CallManager 5.0

• Expanding SIP portfolio


The Marketplace Has Shifted

• Market acceleration• Innovation has moved

to IP communications

Total Market $B

WW Enterprise Voice Market

Enterprise IP Telephony

Source: Synergy Research

TDM/PBX

2001 2002 2003 2004 2005 2006 2007 2008 2009

$0

$2

$4

$6

$8

$10

$12

$14

$16


Cisco’s Commitment to Voice

Cisco’s RevenueCisco’s Revenue

$25 B$25 B

Voice RevenueVoice

Revenue

$1 B$1 B

Cisco’s EngineersCisco’s

EngineersVoice

EngineersVoice

Engineers

1 in 6 engineers at

Cisco working on voice

1 in 6 engineers at

Cisco working on voice


Cisco IP Communications Momentum

• 7.5 million Cisco IP Phones sold

• More than 38,000 Cisco IP Communications customers

• Cisco IP Communications customers include more than 60% of the Fortune 500®

• Cisco displacing more than12,000 TDM phones every business day

6

Q1 CY 00

Q3 CY 00

Q1 CY 01

Q3 CY 01

Q1 CY 02

Q3 CY 02

Q1 CY 03

Q3 CY 03

Q1 CY 04

Q3 CY 04

0

100

200

300

400

500M$


Agenda





Cisco Unified CallManager 5.0 Themes

• Appliance model

Improved installation and upgrades

• Administration

Enhancements

Licensing compliance


SIP line side

Enhanced networking

Presence

• Japanese, Chinese, and Korean Character Set Support

• Other Enhancements


Cisco Unified CallManager 5.0 Appliance

• Complete hardware software solution

• Alternative operating system

Improve installation and upgrade

Increased security and reliability

• Software solution

Cisco Security Agent included as with Windows version

• Interfaces provide access to system

Administration via CLI and GUI

Third-party access is through documented APIs

• Supported on Cisco MCS servers

7815, 7825, 7835 and 7845


Cisco Unified CallManager Appliance Benefits

• Reduced installation timeSoftware pre-loaded on MCS servers

Faster Install time—Less than half the time of CM 4.x to install

• Upgrade simplicityInstall upgrade while in service

Reduced downtime—Less than a quarter of the time

• Increased resiliencySystem locked down to external applications

Removes Windows security issues

More secure

• Software can be loaded on approved HP and IBM server

Pre-loaded Cisco MCS server will save installation time


Appliance Model Installation

• Ships with application preloaded

• Administrator powers up the system

• Provide removable media with network config file or enter via CLI, such as IP Address

• Ready for configuration via Cisco Unified CallManager GUI

• No access to OS is available or necessary

No Linux knowledge or training required

“When I arrived at training, I believed that we will need shell access to the appliance. After understanding the capabilities of RTMT and CLI,

I’ve changed my mind.” Jerry Steinhauer Senior Voice Engineer, Berbee


Appliance Model Upgrade

• Make a backup of system using Disaster Recovery Framework

• Load new version on Publisher - do not reboot

• Simultaneously load all subscribers

• Reboot Publisher into new partition

• Reboot multiple subscribers into new partition on the appliance


Appliance Management Approach

Functionality Approach

Fault

Configuration

Performance

Accounting

Diagnostics and Troubleshooting

SNMP Traps—RIS and syslog-MIBE-mail and Pager Notifications Serviceability SOAP Polling

DVD/USB/CLI to configure web accessExisting Cisco Unified CallManager User InterfaceAXL SOAP access to DB

Serviceability SOAP APIReal-Time Monitoring Tool (RTMT)(s)FTP push for CMR recordsSNMP—Platform Statistics

(s)FTP push for CDR records

Trace Collection Tool—Syslog/trace filesRTMT


Cisco Unified CallManager Command Line Interface (CLI)

CLI used for initial set up and troubleshooting

Commands include:• Ping, Traceroute• System – restart, poweroff, switch-ver• Show – status, hw, security• Show files – weblog, activelog,

inactivelog, install• Show files install XXX• Set password – admin• Set – dhcp, ip, gw, security• Service – list, start, stop• set/get trace levels


CLI Example


Licensing Compliance

• Cisco Unified CallManager licensing compliance for:

Devices

Application

• Device licensesThe maximum number of provisioned devices (IP phones, video devices) in CallManager database will be tracked and enforced

Customer will only be able to support the number of devices they have purchased licenses for

• Application licensesCisco Unified CallManager software will be tied to a server via mac address

• Licenses will be created and distributed in accordance with Cisco FlexLM process used for Cisco Unity today


Administration Enhancements

• Administration improvements

• Cisco common look and feel

• Windows Internet Explorer for access to GUI

• Licensing compliance

• Administration Improvements Easier and quicker user add and delete

Line Improvements—arrange lines on 7914

Copy station

Quick password reset

Scheduled provisioning (BAT)


Intelligent Information Network:RSVP Agent

Main Office

Remote Office #1

Remote Office #2

Edge router contains an RSVP Agent. This agent is the RSVP signaling proxy for the Cisco Unified CallManager

Reserved Path (audio stream) RSVP AgentRSVP Agent

Cisco Unified CallManager

signaling to RSVP Agents to establish

inter-location reservation.

Phone to agent media – not reserved.



Agenda





Current Cisco SIP Product Portfolio

Cisco Unified IP Phones

2-port FXS GatewayCisco ATA 186/188

Cisco PIX Firewall

Cisco IOS including Voice Gateways, Cisco SRST, Cisco Unified

CallManager Express

Cisco Softswitch BTS-10200 and PGW 2200

Cisco Unity


Cisco SIP Proxy Server

Linksys Phone Adapter Cisco Unified MeetingPlace 8100Linksys IP Phone

Cisco Unified MeetingPlace

Express


SIP Phone Support in Cisco Unified CallManager 5.0

Cisco Unified CallManager Cluster

3rd Party SIP Phone (RFC 3261 Compliant)

SIPSCCP

Linksys Phone Adapter


SIP: Feature Rich? Absolutely!

# o

f F

eat

ure

s

SIPPING 19 Phone

Cisco SCCP Unified IP

Phone

Cisco SIP Unified IP

Phone

Built 100% on top of IETF SIP

standards

Fully Feature

Transparent with SIP

25

50

75

100

125

150

175

200

En

terpris

e V

alu

eH

igh

Lo

w


SIP Supported Features—Cisco Unified CallManager 5.0 (page 1)

Abbreviated Dialing

Abbreviated Dialing Softkey

Access Codes

ACD

Ad-hoc Conference

AIOD

Alternate Automatic Routing (AAR)

ANI

Annunciator

Answer

Answer Release

Answer Supervision

Attenuation/Gain Adjustment Per Device

Authentication

Authorization Codes

Auto-Answer

Automated Bandwidth Selection

Auto Route Selection (ARS)

AXL SOAP API

Barge

Billing Statistics

Bridging

Broadcast Paging

Browse To Onboard Device Statistics

Bulk Administration

Call Admission Control (CAC)

Call Back (Busy and No Reply)

Call Blocking

Call Connection

Call Coverage

Call Detail Recording (CDR)

CDR Reporting Tool

Call Forward—Configurable Display

Call Forward All Calls

Call Forward Busy

Call Forward Fixed

Call Forward No Answer

Call Forward Off Premise

Call Hold/Retrieve

Calling Line Identification (CLID)

Calling Party Name Identification (CNID)

CallManager Cluster

Call Park

Call Pickup (Group)

Call Statistics

Call Status Per Line (State, Duration, Number)

Call Transfer

Call waiting/retrieve

Class of Service (COS):

Codec Support

Comfort Noise Generation

Conference


SIP Supported Features—Cisco Unified CallManager 5.0 (page 2)

Directories—Missed Calls List

Directories—Placed Calls List

Directories—Presence Enabled

Directories—Received Calls List

Directory Dial From Phone—Corporate

Directory Dial From Phone—Personal

Directory Service

Direct Outward Dial (DOD)

Distinctive Ringing

Distinctive Ring (On-net vs. Off-net)

Distinctive Ring (Per Line Appearance)

Distinctive Ring (Per Phone)

Distributed Call Processing

DNIS

Door Phone

DTMF Signaling

Encryption

Extension mobility support

External Alerting Device

External Page Interface

FAX over IP G.711 Pass-through

FAX over IP G.711 relay

Feature Transparency

Flexible Station Numbering

Full-duplex Speakerphone

Grouping for Large “System Management

H.323 Interface (interop)

Hands-free (Dialing)

Help Access

Hold

Hold (Exclusive)

Hold (System)

Hot Line

Conference Barge

Conference Bridge Resource

Conference List and Drop Any Party

Conference—Drop Last Party

Date and Time Display on Phone

DHCP Support

Diagnostics

Dial Access Codes

Dial Plan Partitioning

Digit Collection

Digit Collection Overlap

Digit String Analysis

Digit String Deletion

Digit String Insertion

Digit String Stripping

Digit String Translation

Direct Inward Dial (DID)


SIP Supported FeaturesCisco Unified CallManager 5.0 (page 3)

Privacy

Private Line Automated Ringdown (PLAR)

Private Lines

PSTN failover

QoS Statistics per call

QSIG (interop)

Real-time Event Monitoring

Real-time QoS Statistics through http Browser to Phone

Recent Calls List

Recorded Messages

Redundancy

Repeat Last Number Dialed

Ringing Line Preference

Saved Number Redial

Security

Service URL

Silence Suppression

HTML Help Access From Phone

Hunt Groups

I-Hold Indication

Immediate Divert to Voice Mail

Incoming Call Group

Intercept

Intercom

Intercluster calls

Intra-cluster calls

ISDN BRI Interface (interop)

ISDN PRI Interface (interop)

I-Use Indication

JTAPI

Last number redial

LDAP Support

Least Cost Routing

Meet-Me Conference

Message Waiting Indication

MGCP Support (interop)

Multilevel Administration Access (MLA)

Multiparty Conference

Multiple Calls per Line

Multiple Line Appearances

Multiple Trunk Groups

Multi-site (cross-WAN) Capability

Music-on-hold

Mute

Off-Premise Extension

On Hook Dialing

Outbound call blocking

Outgoing Call Restrictions

Out-of-Band DTMF Signaling Over IP

Personalized Ringing

Power Failure Transfer Phones


SIP Supported FeaturesCisco Unified CallManager 5.0 (page 4)

Simplified North American Numbering Plan (NANP) Support

Single Directory Number On Multiple Phones

Single System Image

SIP Trunk

SMDI

SNMP

Softkeys

Softphone

Speed Dial

Station Hunting

Station Message Detail Recording (SMDR)

Station Volume Controls

Survivable Remote Site Telephony (SRST)

Syslog Support

T1/E1 Digital Trunk Interface

TAPI Support

Telnet Relay Application

Tenant Service

Time Zones

Toll Restriction

Traffic Measurement

Transcoder Resource

Transfer—Blind

Transfer—Direct Transfer

Transfer—With Consultation Hold

Trunk Groups

Trunk-to-Trunk Connections

Unified device and system configuration

Unified Dial Plan

User-configured Speed Dial and Call Forward through Web Access

Video

Voice Activity Detection

Voice Mail Interface

Voice Synthesizer

Volume ControlWeb DialerWeb Services Access from

PhoneWideband Audio Codec

SupportXML Support911 ServiceBRI support (interop)Call CoverageCall Display RestrictionsForced Authorization

Codes/Client Matter CodesH.323 FastStartMGCP BRI ETSI BRI Basic-

net3 (user-side only) (interop)

Q.SIG Enhancements (interop)Time of Day, Day of Week, Day

of Year Routing/Restrictions

Toll Fraud Improvements


Cisco Unified CallManager 5.0 SIP Line Side Standards Support

• RFC3261, RFC3262 (PRACK),

• RFC3264 (offer/answer), RFC3311 (UPDATE)—Basic call, hold and resume, music on hold, distinctive ringing, speed dialing, abbreviated dialing, call forwarding (e.g. 486 and 302 support), meet-me, pickup, group pickup, other group pickup, 3-way calling (local SIP phone mixing), parked call retrieval, shared line: basic call

• RFC3515 (REFER, also replaces and referred-by headers)—Consultative transfer, early attended transfer, blind transfer

• Remote Party ID (RPID) header—Calling line ID (CLID), calling party name ID (CNID), dialed number ID Service (DNIS), call by call calling line ID restriction (call by call CLIR)

• Diversion header—Redirected number ID service (RDNIS), call forward all activation, call forward busy, call forward no answer

• Replaces header—Shared line: Remote resume

• Join header—Shared line: Barge

• RFC3265 and Dialog package—Shared line: Remote state notifications

• RFC3265 and Presence package—BLF, missed, placed, received calls lists

• RFC3265 + KPML package—Digit collection, OOB DTMF

• RFC3265 + RFC3842 MWI package (unsolicited notify)—Message waiting indication

• Remotecc—Adhoc conferencing, remove last participant, Conflist, immediate diversion, call park, call select, shared line: Privacy


Cisco Unified CallManager 5.0 SIP Trunk Standards Support

• RFC3261—Invite, cancel, ACK, 200OK, bye, re-invite, SIPS URIs, TLS, digest authentication, 1XX responses, redirection 3XX, 4XX, 5XX and 6XX response codes

• RFC 2833—DTMF

• RFC3515—Inbound REFER (in-dialog as well as out-of-dialog)

• RFC3891—Replaces header (INVITE w/Replaces; REFER w/Replaces)

• Draft-ietf-sip-privacy-04.txt—Remote party ID (RPID) header

• Draft-levy-sip-diversion-08.txt—Diversion header

• RFC2976—INFO

• RFC3311—UPDATE

• RFC3262—PRACK

• RFC3264—Offer/answer

• RFC3265—SUBSCRIBE/NOTIFY infrastructure

• RFC3856—PRESENCE package

• Draft-ietf-sipping-kpml-04.txt—KPML package (Out of band DTMF)

• RFC3842—MWI package (unsolicited NOTIFY)


Cisco SIP Enterprise SolutionCisco Unified CallManager 5.0

SCCP

MGCP

H.323

CTI

SIP

SIP SoftClients

Cisco Unified PresenceServer

SIP Gateways

SIP Phones

SIP Voice Mail

SIP Conferencing

SIPApps

Cisco Unity Messaging CTI Apps

Cisco Unified IP Phones

(SIP or SCCP)

SoftPhones

Local Gateways

Cisco Unified MeetingPlace


SIP Network

Conf

Conferencing

Conf

Cisco Unified CallManager Express


Cisco Unified CallManager 5.0 Presence Features

• Speed-dial buttons

• Call history logs

• Directory

Icon

SpeedDial Unknown

BLF SpeedDial Busy

BLF SpeedDial Idle

Description Status

Busy-Lamp Field (BLF)


Presence—BLF Speed-Dial Buttons

• LED lamp and icon indicate busy/Idle/ unknown state

• CallManager groups used for restricting access, BLF option provisioned by CallManager admin

• Alerting state and call pickup not available, provided in future release Busy/Available

Presence Indicator


Presence—BLF Call History Logs and Directory

• BLF-enabled call logs and directory allow users to check line state of others before placing calls

• CallManager groups used for restricting access

Busy/Idle/UnknownPresence Indicator


Multi-Byte Character Support (Asian Languages)

Incoming Call

Speed Dials

Corporate Directory

Directories


Cisco Unified CallManager Summary

• The appliance model is in addition to the Windows platform—Choices for customers and partners

• Cisco Unified CallManager 5.0 provides:

Appliance model—Easier to install and upgrade

Enhanced administration—Less time to administer

SIP Line Side Support—Choice for customers that desire a standards-based solution

Other enhancements –Chinese, Japanese and Korean character set support + Presence Integration

• Cisco Unified CallManager 5.0 was developed to reduce your Total Cost of Ownership!


Q and A

1 © 2006 Cisco Systems, Inc. All rights reserved. Transforming Enterprise Communications with Cisco...

Documents

Transcript of 1 © 2006 Cisco Systems, Inc. All rights reserved. Transforming Enterprise Communications with Cisco...