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Three LGO/SDM Research Projects

• LGO Utilization

• SDM Virtualness

• Globally Dispersed Teams/

Virtual Collaboration

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True Change

• Pull vs. Push Change

• Outsiders on the Inside• The people who find opportunities that pull in new ideas

• Creating a Critical Mass of Outsiders on the Inside• Creating a support infrastructure to develop, nurture and help

outsiders on the inside get to the right place at the right time to

identify opportunities to pull in change

* J. Klein, True Change: How Outsiders on the Inside Get Things Done In Organizations, Jossey-Bass, 2004

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Operations Concepts Revisited

Pull

Push

* J. Klein, True Change: How Outsiders on the Inside Get Things Done In Organizations, Jossey-Bass, 2004

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microchallenges

macrochallenges

Opportunities to Pull in New Ideas

Competitive/Political Environment

Organizational Strategies

Working Level Practices

* J. Klein, True Change: How Outsiders on the Inside Get Things Done In Organizations, Jossey-Bass, 2004

Finding the “Right” Challenges to Pull in New Ideas

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Outsiders on the Inside Wear Two Hats

Outsiders

• Not blinded by internal cultural assumptions

• See mismatches between current approaches and root causes of problems

Insiders

• Understand cultural

interdependencies • Have organizational

credibility

• Can leverage existing

culture

* J. Klein, True Change: How Outsiders on the Inside Get Things Done In Organizations, Jossey-Bass, 2004

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Outsider-Insider Role

• See a problem or challenge where internal

assumptions are getting in the way of

overcoming that challenge

• See how outsider views can help overcome that

challenge

• Leverage the culture to get others to accept

alternative assumptions and approaches to solve

their challenges

* J. Klein, True Change: How Outsiders on the Inside Get Things Done In Organizations, Jossey-Bass, 2004

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Finding the Gaps

Current View of Challenge

Root Cause of Challenge

Gap

Current Practices

Challenge Persists/ Masked

* J. Klein, True Change: How Outsiders on the Inside Make Things Happen In Organizations, Jossey-Bass, 2004

Alternative Set of Practices

Challenge Resolved

Typical Approach

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Leveraging the Culture

Basis for legitimacy:

Basis for relationships:

Basis for support:

Technocratic Experience Based

Lateral Hierarchical

Merit Authorization

* J. Klein, True Change: How Outsiders on the Inside Get Things Done In Organizations, Jossey-Bass, 2004

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Building a Critical Mass of Outsider-Insiders

OutsidersRecruit/

HireLearn

CultureBuild

Credibility

InsidersExposure to Outsider

PerspectivesLearn to

Wear Two Hats

Being in a position to identify

opportunities to pull in change

Maintaining Outsider-Insider

Perspectives

* J. Klein, True Change: How Outsiders on the Inside Get Things Done In Organizations, Jossey-Bass, 2004

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Thank You!!!!