1 2Incom Cat 2011 Page UCB Advert v2.indd 1 8/11/10 09:00:03 t. 0800 652 4823 Business Systems 19 To...

Solutions/Services ............... 16IT Sales & Support ............... 17ShoreTel ............................... 18

Panasonic ........................... 20NEC ..................................... 21

Business Systems

7 great business benefits of NEC

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NEC’s SV8100 Telephony Platform and Unified Communications for Business application boosts your business performance without expanding your team.

Improve your service levels Screen-pops provide essential information about the caller before you answer - greet your customers by name!

Find the expert The Rich Presence feature allows you to see the status of all employees, and get through to the company expert at that crucial moment.

Stay informed Use Instant Messaging to stay in touch with colleagues urgently, even if they’re on a call.

Stop losing business Using the Automated Callback feature, customers who are unable to hold can request a return call.

Reduce travel time & expense Using Conference Call you save on wasted fuel & accommodation costs plus valuable employee time.

Keep up with technology Multimedia Queuing allows you to prioritise and manage emails, faxes and web chats as easily as you would phone calls.

Save time With the Click-to-dial feature you save valuable time for every outbound call made for greater productivity.

Incom Cat 2011 Page UCB Advert v2.indd 1 8/11/10 09:00:03

t. 0800 652 4823

19Business Systems

To discuss your requirements call 0800 652 4823

As the evolution from the traditional ‘desktop only’ environment to an increasingly mobile workforce continues, Panasonic’s KX-NCP telephone systems provide the tools to help businesses communicate effectively - anytime, anywhere!

Panasonic Hospitality Solutions

Panasonic are a long-established provider of hotel-specific communications, in over 40 countries worldwide. Their Unified Communications solution is designed to help hospitality businesses improve their customer experience.

• Solution for 2 to 1000 extensions• Integration with Outlook for all users• Wide range of desktop & wireless handsets

• Connectivity for Analogue, Digital & IP• Single or multi-site system design• Mobile handset integration

• Cost effective for any size of hotel• Built-in auto attendant• Guest check-in/check-out management

made easy

• Integration with business and hospitality applications

• Wake up, or reminder alarms for guests can be set remotely by front of house

www.incom-business-systems.co.uk

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Tailored solutions and services

One provider, One bill, One point of contact

Work with a business communications provider you can trust to understand your business needs and objectives.

Incom Business Systems has spent 24 years at the leading edge of the business communications industry and our team is made up of highly skilled individuals. Combine this with an extensive, proven portfolio from industry leading manufacturers and you have a single, trusted partner for all your business communication requirements.

Speak to our experts today and find out how our solutions-based approach can benefit your business and help save you money.

Contact us today

0800 652 4823 [email protected] @incombizsystems

Incom Business Systems Ltd., Clarendon House, Clarendon Road, Manchester M30 9AL.Incorporated in England and Wales Registration Number 2437211.


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IT Sales and SupportWhether you are a start-up company looking for a server and regular backups, or a large company that needs a complete IT overhaul, our team of experts can advise, supply, install, maintain and support your IT infrastructure based on your business needs.

Incom’s IT support is like having your very own team of experts on hand when you need them. Our skilled team is dedicated to keeping all aspects of your IT infrastructure working efficiently; providing remote and on-site support as required.

We specialise in support for Microsoft Server Environments encompassing: supply, installation, maintenance, upgrade and support. Regardless of your requirements or size of your company, we offer a friendly and professional approach.

Bespoke tariffs• SIM only deals (short-term contracts available) • Latest handsets• Demo handsets• Tablet devices• Accessories•

Mobile device management•Unifiedcommunications• Free business mobile analysis• Full account management• Early contract termination• Fault exchange•

Pre-sales consultancy• Network infrastructure• Hardware and software supply• Installation and implementation• IT Maintenance•

Security solutions•Cabling and wireless connectivity• Hosting• Electrical installations• Telephone system integration• CCTV•

Our services include:

Contact us today

0800 652 4823 [email protected]

Business MobileLet our business mobile experts guide you through the best options and deals from the main UK mobile networks.

From tailored business tariffs to SIM only deals and the latest handsets and tablets - we’ll get you the bill, device and contract you want.


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ShoreTel Enterprise Contact CentreAdvanced capabilities for real-time reporting and enhanced productivity. Turn your contact centre into a revenue centre.

ShoreTel Contact Centre solutions satisfy the needs of all types of organisations, from informal inbound call centres to sophisticated distributed multimedia environments.

At the core of the solution is an integrated suite of capabilities that enable contact centres to manage costs effectively, maximise productivity, and even enable new revenue streams.

For the perfect integration of your business processes with multimedia capabilities, caller self-service, and intelligent routing - choose ShoreTel Enterprise Contact Centre.

Key features include:Call routing/queuing - tailor the caller’s experience•Multimedia contact routing/queuing – business rules for voice calls •can be applied to email and chat Outbound dialling - reach out proactively to prospects and •customers Interactive voice response (IVR) - collect information for optimal •routing, and offer ‘caller self-service’ Flexible reporting - easy-to-use, integrated custom report builder• Advanced Redundancy - ensures maximum system availability• Powerful remote worker functionality – access desktop •applications remotely via VPN phone, home phone, or softphonesUnifieddesktopclient-callscanbeescalatedtoexpertsusing•chat or video, enabling single-call resolution

Contact us today



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ShoreTel MobilitySee what your people can do when they’re left to their own devices!

Learn how easy it is to integrate the mobile devices your employees love, with your enterprise phone system.

Enterprise mobility solutions put desk phone and Unified Communications (UC) capabilities on smartphones - improving connectivity, productivity and cost-savings.

Join the BYOD (Bring Your Own Device) revolution, and connect users to your existing enterprise PBX system via their mobile devices, so they can:

Access company directories, transfer calls, dial extensions and view presence on the go•Reduce roaming call charges – place calls with VoIP-over-Wi-Fi and 3G/4G •Stay connected via Wi-Fi when mobile coverage is unreliable•

The ShoreTel Mobility Solution consists of two, simple parts: the highly scalable ShoreTel Mobility Router that integrates with all major PBX and UC systems and the RoamAnywhere Client that integrates into the most popular smartphones.

ShoreTel Dock for iPad® and iPhone®.It’s not what it holds. It’s what it sets free.

Contact us today


Transform iPads and iPhones into desk phones and receive the features of telephone systems, with the convenience of mobile devices. ShoreTel’s new docking station brings together Apple’s intuitive magic with ShoreTel’s brilliantly simple mobile UC application – creating something altogether more powerful.

Key features include:Ergonomics of a desk phone extended to mobile devices•High quality audio with handset/speakerphone/headset •supportKeeps devices charged whilst docked•Plug and play simplicity•Enterprise-grade solution•Cost-effective for remote workers•


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t. 0800 652 4823

19Business Systems

To discuss your requirements call 0800 652 4823

As the evolution from the traditional ‘desktop only’ environment to an increasingly mobile workforce continues, Panasonic’s KX-NCP telephone systems provide the tools to help businesses communicate effectively - anytime, anywhere!

Panasonic Hospitality Solutions

Panasonic are a long-established provider of hotel-specific communications, in over 40 countries worldwide. Their Unified Communications solution is designed to help hospitality businesses improve their customer experience.

• Solution for 2 to 1000 extensions• Integration with Outlook for all users• Wide range of desktop & wireless handsets

• Connectivity for Analogue, Digital & IP• Single or multi-site system design• Mobile handset integration

• Cost effective for any size of hotel• Built-in auto attendant• Guest check-in/check-out management

made easy

• Integration with business and hospitality applications

• Wake up, or reminder alarms for guests can be set remotely by front of house

Panasonic KX-NCPPanasonic Network Communication Platforms (KX-NCP) are advanced communication solutions designed to enable businesses to achieve Unified Communications by enhancing and streamlining office communications.

Features and Benefits at a glanceA converged network platform to enable •UnifiedCommunicationsIntegrated SIP telephony • Built-in support for Advanced IP extensions• IP Phones and Softphones for Remote •Workers/Offices

Desktop, Network, & Business Application •Integration Built-in Voice Messaging and DISA functionality•Mobility application supporting mobile phones •asofficeextensions Reduced Total Cost of Ownership•

Large, resort and multi-site Hotels•Short-stay hotels •

Guest Houses•Care for the Elderly Centres (nursing homes)•

Cost-effective solution for any size of hotel•Built-in auto attendant•Simplifiedmanagementforguestcheck-in/out•

Guest wake-up/reminder alarms can be •remotely set by front-of-houseProven integration with business and hospitality •applicationsPrivate voicemail for every guest room•

Panasonic provide hospitality solutions for:

Features and Benefits at a glance

Contact us today



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Incom can supply a wide range of Audio Visual equipment. Including a full range of Plasma/LCD & LED TVs and a great selection of Projectors.

PLEASE CALL FOR MORE INFO 0161 935 1000

Let us customise your business telephone with our screen printing service

Call 0161 935 1000 for details & prices

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Adding your logo to your telephones can:

Enhance your corporate image... perfect for both corporate and •retail environments.

Prevent theft of telephones•

Ideal in all applications•

Allow telephones to be given as incentives to your customers... •a logo can be combined with a Freephone number for such applications as telephone banking or insurance

Logos can be printed on a various areas on the phone

Incom can also provide insert cards or escutcheon pads for certain telephones, customised to your requirements. These are an idea non permanent way to list system codes or frequently dialled numbers

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