1-1-11 Management Information Systems Management Information Systems

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Chapter 1Chapter 1

THE INFORMATION AGE IN THE INFORMATION AGE IN WHICH YOU LIVEWHICH YOU LIVE

Changing the Face of BusinessChanging the Face of Business

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Presentation OverviewPresentation Overview

Today’s Economic EnvironmentToday’s Economic Environment Information as a Key ResourceInformation as a Key Resource People as a Key ResourcePeople as a Key Resource Information Technology as a Key Information Technology as a Key

ResourceResource Roles and Goals of Information Roles and Goals of Information

TechnologyTechnology

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Opening Case StudyOpening Case StudyCan Technology Catch You Having An Affair?Can Technology Catch You Having An Affair?

Technology is pervasive, and often Technology is pervasive, and often invasive.invasive.

How can technology be inadvertently used How can technology be inadvertently used for “good” and “bad” purposes?for “good” and “bad” purposes?

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Information ageInformation age – a time when – a time when knowledge is power.knowledge is power.

Knowledge workerKnowledge worker – works with and – works with and produces information as a product.produces information as a product.

Management information systemsManagement information systems (MIS)(MIS) – deals with information technology tools – deals with information technology tools that help people perform information that help people perform information processing and management tasks.processing and management tasks.

IntroductionIntroduction

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Today’s Economic Environment Today’s Economic Environment The E.conomyThe E.conomy

Electronic Electronic commercecommerce

TelecommutingTelecommuting

Virtual workplaceVirtual workplace

% of Sites that Plan to Add Telecommuting

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Today’s Economic Environment Today’s Economic Environment The “Now” EconomyThe “Now” Economy

Requires immediate Requires immediate access. access.

M-commerceM-commerce – –conducting e-conducting e-commerce with a commerce with a wireless device. wireless device.

Team Work

I Want It! (p. 7)

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Today’s Economic Environment Today’s Economic Environment The Global EconomyThe Global Economy

Global economyGlobal economy Transnational firmsTransnational firms

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Today’s Economic Environment Today’s Economic Environment The Arriving Digital EconomyThe Arriving Digital Economy

Digital economyDigital economy – marked by the – marked by the electronic movement of all types of electronic movement of all types of information including physiological information including physiological information such as:information such as: Voice recognitionVoice recognition SynthesizationSynthesization BiometricsBiometrics HologramsHolograms

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Information as a Key Resource Information as a Key Resource Data Versus InformationData Versus Information

Data Data – raw facts that describe a particular – raw facts that describe a particular phenomenon.phenomenon.

Information Information – data that have a particular – data that have a particular meaning within a specific context.meaning within a specific context.

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Information as a Key Resource Information as a Key Resource Personal Dimensions of InformationPersonal Dimensions of Information

The three personal The three personal dimensions of dimensions of information include:information include: TimeTime LocationLocation FormForm

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Information as a Key Resource Information as a Key Resource Organizational Dimensions of InformationOrganizational Dimensions of Information

Strategic managementStrategic management

Tactical management Tactical management

Operational Operational managementmanagement

Nonmanagement Nonmanagement employeesemployees

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Information as a Key Resource Information as a Key Resource

Organizational Dimensions of InformationOrganizational Dimensions of Information Information flowsInformation flows

Upward Upward DownwardDownward HorizontalHorizontal OutwardOutward

Information granularityInformation granularity

Information describes: internal, external, Information describes: internal, external, objective, and subjective.objective, and subjective.

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People as a Key ResourcePeople as a Key ResourceInformation and Technology LiteracyInformation and Technology Literacy

Technology-literate knowledge workerTechnology-literate knowledge worker – a person who knows how and when to – a person who knows how and when to apply technology.apply technology.

Information-literate knowledge workersInformation-literate knowledge workers:: Define what information they need.Define what information they need. Know how and where to obtain information.Know how and where to obtain information. Understand the information.Understand the information. Act appropriately based on the information.Act appropriately based on the information.

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People as a Key ResourcePeople as a Key ResourceYour Ethical ResponsibilitiesYour Ethical Responsibilities

EthicsEthics – principals and – principals and standards.standards.

Ethics are different from Ethics are different from laws.laws.

Ethics have a right and Ethics have a right and wrong outcome according to wrong outcome according to different people.different people.

On Your Own

E-Mail: Electronic Mail or Expensive Mail?

(p. 16)

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Information Technology as a Information Technology as a Key ResourceKey Resource

Information technologyInformation technology – any computer- – any computer-based tool. based tool.

Hardware (Hardware (physical devices)physical devices) Includes input devices, output devices, storage devices, Includes input devices, output devices, storage devices,

CPU, RAM, telecommunications devices, and connecting CPU, RAM, telecommunications devices, and connecting devices.devices.

SoftwareSoftware (instructions) (instructions) Includes application, operating system, and utilities.Includes application, operating system, and utilities.

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IT as a Key ResourceIT as a Key ResourceDecentralized Computing and Shared Decentralized Computing and Shared

InformationInformation Decentralized computingDecentralized computing Shared informationShared information

On Your Own

Identifying Hardware

And Software(p. 19)

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Roles and Goals of Roles and Goals of Information TechnologyInformation Technology

1.1. Increase employee productivityIncrease employee productivity

2.2. Enhance decision makingEnhance decision making

3.3. Improve team collaborationImprove team collaboration

4.4. Create business partnerships and Create business partnerships and alliancesalliances

5.5. Enable global reachEnable global reach

6.6. Facilitate organizational transformationFacilitate organizational transformation

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Roles and Goals of ITRoles and Goals of IT1 - Increase Employee Productivity1 - Increase Employee Productivity

Online transaction processing (OLTP)Online transaction processing (OLTP) – – Gathers, processes, and updates Gathers, processes, and updates information.information.

Transaction processing system (TPS) Transaction processing system (TPS) – – processes transactions.processes transactions.

Customer-integrated system (CIS)Customer-integrated system (CIS) – – Places technology in the customer’s hands.Places technology in the customer’s hands.

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Roles and Goals of ITRoles and Goals of IT2 - Enhance Decision Making2 - Enhance Decision Making

Online analytical processing (OLAP)Online analytical processing (OLAP) – the – the manipulation of information for decision manipulation of information for decision making.making.

Artificial intelligenceArtificial intelligence – making machines – making machines imitate human thinking and behavior.imitate human thinking and behavior.

Neural networkNeural network – capable of finding and – capable of finding and differentiating patterns.differentiating patterns.

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Roles and Goals of ITRoles and Goals of IT 2 - Enhance Decision Making2 - Enhance Decision Making

Executive information system (EIS)Executive information system (EIS) –views –views highly summarized information and detailed highly summarized information and detailed information. information.

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Roles and Goals of ITRoles and Goals of IT3 - Improve Team Collaboration3 - Improve Team Collaboration

Collaboration system Collaboration system – supports the – supports the sharing and flow of information.sharing and flow of information.

GroupwareGroupware – supports the collaborative – supports the collaborative efforts of a team. Groupware contains efforts of a team. Groupware contains support for:support for: Team dynamicsTeam dynamics Document management Document management

• Group document databaseGroup document database Applications developmentApplications development

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Roles and Goals of ITRoles and Goals of IT4 - Create Business Partnerships and 4 - Create Business Partnerships and

AlliancesAlliances

Interorganizational system Interorganizational system (IOS) (IOS) – automates the flow of – automates the flow of information between information between organizations.organizations.

Electronic data interchange Electronic data interchange (EDI) (EDI) – the direct computer-to-– the direct computer-to-computer transfer of information.computer transfer of information.

Team Work

Finding Business Partners and Alliances on

The Web(p. 26)

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Roles and Goals of ITRoles and Goals of IT5 - Enable Global Reach5 - Enable Global Reach

Business today is global business.Business today is global business.

CultureCulture – the collective personality of a – the collective personality of a nation or society, encompassing language, nation or society, encompassing language, traditions, currency, religion, history, traditions, currency, religion, history, music, and acceptable behavior, among music, and acceptable behavior, among other things.other things.

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Roles and Goals of ITRoles and Goals of IT6 - Facilitate Organizational Transformation6 - Facilitate Organizational Transformation

Organizational transformation is necessary Organizational transformation is necessary to respond to the ever-changing needs to respond to the ever-changing needs (and wants) of today’s marketplace.(and wants) of today’s marketplace.

Blockbuster now provides movies on a Blockbuster now provides movies on a pay-per-view rental basis through cable.pay-per-view rental basis through cable.

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Closing Case StudiesClosing Case Studies

You and Your InformationYou and Your Information Trust and accuracy of information is important.Trust and accuracy of information is important. Do you trust organizations with your information?Do you trust organizations with your information?

How much of Your Personal Information How much of Your Personal Information Do You Want Businesses to Know?Do You Want Businesses to Know? Businesses need information to provide quality.Businesses need information to provide quality. How much of your information should businesses How much of your information should businesses

know?know?

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SummarySummaryAssignments & ExercisesAssignments & Exercises

1.1. Surveying the global economySurveying the global economy

2.2. Finding trust in TRUSTeFinding trust in TRUSTe

3.3. Reporting on Internet statistics by business Reporting on Internet statistics by business sectorsector

4.4. Learning about an MIS majorLearning about an MIS major

5.5. Reviewing the 100 best companies to work forReviewing the 100 best companies to work for

6.6. Redefining business operations through IT Redefining business operations through IT innovationinnovation

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Visit the Web to Learn MoreVisit the Web to Learn Morewww.mhhe.com/haagwww.mhhe.com/haag

Job databasesJob databases Electronic resumesElectronic resumes Searching newspapers for job adsSearching newspapers for job ads Locating internshipsLocating internships Interviewing and negotiating tipsInterviewing and negotiating tips Organization sites and job postingsOrganization sites and job postings Employment opportunities with the governmentEmployment opportunities with the government