09 groupteam.pp tcomgroupteam-souza
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Transcript of 09 groupteam.pp tcomgroupteam-souza
COMMUNICATINGCOMMUNICATINGIN GROUPS & TEAMSIN GROUPS & TEAMS
HCOM-100HCOM-100Instructor Instructor
NameName
Communication Communication PrinciplesPrinciples
Understanding Group and Understanding Group and Team Communication Team Communication
PREVIEWPREVIEW
• Groups and Teams DefinedGroups and Teams Defined• Types of Groups and TeamsTypes of Groups and Teams• Group and Team DynamicsGroup and Team Dynamics• Group and Team Phases of Group and Team Phases of
DevelopmentDevelopment• Diversity in Groups and Teams: Diversity in Groups and Teams:
Adapting to DifferencesAdapting to Differences
Groups and Teams Groups and Teams DefinedDefined
• Communicating in Small GroupsCommunicating in Small Groups– Consists of small number of peopleConsists of small number of people– Common purposeCommon purpose– Sense of belongingSense of belonging– Members exert influence on others in the groupMembers exert influence on others in the group
• Small group communication Small group communication is the is the transactive process of creating meaning transactive process of creating meaning among 3 to 15 people who share a common among 3 to 15 people who share a common purpose, who feel a sense of belonging, purpose, who feel a sense of belonging, and who exert influence on each other.and who exert influence on each other.
Groups and Teams Groups and Teams DefinedDefined
• Communicating in Communicating in TeamsTeams– A A teamteam is a is a
coordinated group coordinated group of people organized of people organized to work together to to work together to achieve a specific, achieve a specific, common goal.common goal.
Groups & Teams DefinedGroups & Teams Defined
• Distinctions Between Groups and Distinctions Between Groups and TeamsTeams– Teams develop clearly defined Teams develop clearly defined
responsibilities for team membersresponsibilities for team members– Teams have clearly defined rules for Teams have clearly defined rules for
team operationteam operation– Teams develop clear goalsTeams develop clear goals– Teams develop a way of coordinating Teams develop a way of coordinating
their effortstheir efforts
Characteristics of Effective Characteristics of Effective Team MembersTeam Members
• ExperienceExperience• Problem-Problem-
Solving AbilitySolving Ability• OpennessOpenness• SupportivenessSupportiveness• Action Action
OrientedOriented• Positive Positive
Personal StylePersonal Style
Understanding Types of Understanding Types of Groups and TeamsGroups and Teams
• Primary GroupsPrimary Groups– Exist to fulfill the basic human need of Exist to fulfill the basic human need of
associating with othersassociating with others
• Study GroupStudy Group– Meet to learn new ideasMeet to learn new ideas
• Therapy GroupTherapy Group– Exist to provide treatment for the Exist to provide treatment for the
personal problems that group members personal problems that group members havehave
Understanding Types of Understanding Types of Groups & TeamsGroups & Teams
• Problem Solving GroupsProblem Solving Groups– Exist to resolve an issue or overcome an Exist to resolve an issue or overcome an
unsatisfactory situation or obstacle to unsatisfactory situation or obstacle to achieve a goalachieve a goal
• Focus GroupFocus Group– Small groups of people who are asked to Small groups of people who are asked to
discuss a particular topic or issuediscuss a particular topic or issue
• Social GroupsSocial Groups– Exist just for the joy of socializing with Exist just for the joy of socializing with
othersothers
Understanding Group and Understanding Group and Team DynamicsTeam Dynamics
• RolesRoles– Consistent ways Consistent ways
you communicate you communicate with others in a with others in a groupgroup
• Types of RolesTypes of Roles– TaskTask– SocialSocial– IndividualIndividual
Understanding Group & Understanding Group & Team DynamicsTeam Dynamics• RulesRules
– Team ground rulesTeam ground rules
• NormsNorms– Standards that determine what is appropriate Standards that determine what is appropriate
and inappropriate behavior in a groupand inappropriate behavior in a group
• StatusStatus– An individual’s importance and prestigeAn individual’s importance and prestige
Understanding Group and Understanding Group and Team DynamicsTeam Dynamics
• PowerPower– The ability to influence others’ behaviorThe ability to influence others’ behavior
• Types of PowerTypes of Power– Legitimate (respect for position)Legitimate (respect for position)– Referent (based on attraction)Referent (based on attraction)– Expert (influence from a person’s Expert (influence from a person’s
knowledge)knowledge)– Reward (ability to satisfy needs)Reward (ability to satisfy needs)– Coercive (sanctions and punishment)Coercive (sanctions and punishment)
Understanding Group and Understanding Group and Team DynamicsTeam Dynamics
• CohesivenessCohesiveness– Degree of Degree of
attraction that attraction that members of a members of a group feel toward group feel toward one another and one another and the group.the group.
Understanding Group & Understanding Group & Team DynamicsTeam Dynamics
• Communication interaction patternsCommunication interaction patterns– A pattern of communication that A pattern of communication that
identifies the frequency of who talks to identifies the frequency of who talks to whomwhom
• Networks of CommunicationNetworks of Communication– All-channelAll-channel– ChainChain– wheelwheel
Understanding Group & Understanding Group & Team DynamicsTeam Dynamics
• All-Channel NetworkAll-Channel Network– Everyone talks to everyone elseEveryone talks to everyone else
Understanding Group and Understanding Group and Team DynamicsTeam Dynamics
• Chain NetworkChain Network– People convey a message through one person People convey a message through one person
at a timeat a time
Understanding Group and Understanding Group and Team DynamicsTeam Dynamics
• Wheel NetworkWheel Network– One person receives most of the One person receives most of the
messagesmessages
Understanding Group and Understanding Group and Team Phases of Team Phases of
DevelopmentDevelopment• OrientationOrientation
– Primary tensionPrimary tension
• ConflictConflict– Secondary tensionSecondary tension
• EmergenceEmergence– Conflict is reducedConflict is reduced
• ReinforcementReinforcement– Group develops sense Group develops sense
of “we”of “we”
• Process nature of Process nature of group phasesgroup phases
Understanding Diversity in Understanding Diversity in Groups and TeamsGroups and Teams
• Differences in Working Collectively Differences in Working Collectively or Individuallyor Individually– Individualism and collectivismIndividualism and collectivism
• Differences in the Use of TimeDifferences in the Use of Time– Monochronic/polychronicMonochronic/polychronic
• Difference in Use of Personal SpaceDifference in Use of Personal Space– High-contact/low-contactHigh-contact/low-contact
What questions do you What questions do you have?have?
Homework:Homework:1.) Reading?1.) Reading?
2.) Turn in 2.) Turn in assignments?assignments?