08 organisation - napi
-
Upload
tim-mcaloone -
Category
Business
-
view
254 -
download
2
Transcript of 08 organisation - napi
![Page 1: 08 organisation - napi](https://reader035.fdocuments.us/reader035/viewer/2022070316/555c4145d8b42a2c068b4da2/html5/thumbnails/1.jpg)
11-12-2013 111-12-2013 1
Click to edit Master title style
Presentation title World-Class Servitization, methods, cases and partnerships
Change toward PSS
Internal and External Considerations
Internal
External
![Page 2: 08 organisation - napi](https://reader035.fdocuments.us/reader035/viewer/2022070316/555c4145d8b42a2c068b4da2/html5/thumbnails/2.jpg)
11-12-2013 211-12-2013 2
CLICK TO EDITCLICK TO EDIT
Understanding the
transition
BY : JAKOB [email protected]
Organising for PSS
![Page 3: 08 organisation - napi](https://reader035.fdocuments.us/reader035/viewer/2022070316/555c4145d8b42a2c068b4da2/html5/thumbnails/3.jpg)
11-12-2013 411-12-2013 4
Click to edit Master title style
Presentation title World-Class Servitization, methods, cases and partnerships
• Change takes time and can be painful, but pays off, if planned carefully (all three examples from WB#2 = 10 yrs)
• The change will most likely happen in steps
• A understanding of change is important in mitigating the pain and reducing the time it takes to change.
Experiences from PSS Organisations
![Page 4: 08 organisation - napi](https://reader035.fdocuments.us/reader035/viewer/2022070316/555c4145d8b42a2c068b4da2/html5/thumbnails/4.jpg)
11-12-2013 511-12-2013 5
Click to edit Master title style
Presentation title World-Class Servitization, methods, cases and partnerships
Ways of organising:
Spelling The PSS Organisation
User centric Horizontal integration
Shared understandings Actionable data
![Page 5: 08 organisation - napi](https://reader035.fdocuments.us/reader035/viewer/2022070316/555c4145d8b42a2c068b4da2/html5/thumbnails/5.jpg)
11-12-2013 611-12-2013 6
Click to edit Master title style
Presentation title World-Class Servitization, methods, cases and partnerships
• Observed stages of change in many organisations – adapted for PSS
• Leads through the whole change process
• The perfect case is rare to find, but all stages are familiar
A Seven Stage Framework
![Page 6: 08 organisation - napi](https://reader035.fdocuments.us/reader035/viewer/2022070316/555c4145d8b42a2c068b4da2/html5/thumbnails/6.jpg)
11-12-2013 711-12-2013 7
Click to edit Master title style
Presentation title World-Class Servitization, methods, cases and partnerships
• Explore• Company culture• Touchpoints• Internal processes / capabilities
• Engage• Pick strategy• Ensure commitment from
management
A Seven Stage Framework
![Page 7: 08 organisation - napi](https://reader035.fdocuments.us/reader035/viewer/2022070316/555c4145d8b42a2c068b4da2/html5/thumbnails/7.jpg)
11-12-2013 811-12-2013 8
Click to edit Master title style
Presentation title World-Class Servitization, methods, cases and partnerships
• Initiate• Assign the right team• Define performance goals and
indicators
• Analyse• Document existing practices• Chart current and future
resources• Understand communication
channels
A Seven Stage Framework
![Page 8: 08 organisation - napi](https://reader035.fdocuments.us/reader035/viewer/2022070316/555c4145d8b42a2c068b4da2/html5/thumbnails/8.jpg)
11-12-2013 911-12-2013 9
Click to edit Master title style
Presentation title World-Class Servitization, methods, cases and partnerships
• Redesign• Design new processes for PSS
• Launch• Set the course• Make and manage the change
• Maintain(!)• Continue the organisational development
A Seven Stage Framework
![Page 9: 08 organisation - napi](https://reader035.fdocuments.us/reader035/viewer/2022070316/555c4145d8b42a2c068b4da2/html5/thumbnails/9.jpg)
11-12-2013 1011-12-2013 10
Click to edit Master title style
Presentation title World-Class Servitization, methods, cases and partnerships
Ability to change and adapt
= a competitive company.
Expert In Change
![Page 10: 08 organisation - napi](https://reader035.fdocuments.us/reader035/viewer/2022070316/555c4145d8b42a2c068b4da2/html5/thumbnails/10.jpg)
11-12-2013 1111-12-2013 11
Click to edit Master title style
Presentation title World-Class Servitization, methods, cases and partnerships
Gauge Your Own Organisational
Needs
![Page 11: 08 organisation - napi](https://reader035.fdocuments.us/reader035/viewer/2022070316/555c4145d8b42a2c068b4da2/html5/thumbnails/11.jpg)
11-12-2013 1211-12-2013 12
Click to edit Master title style
Presentation title World-Class Servitization, methods, cases and partnerships
From Organisation To Partnerships...
Presented by:
Thomas J. HowardAssociate ProfessorDTU Mechanics