07 Starbucks PowerPoint.PPT

8/11/2019 07 Starbucks PowerPoint.PPT

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SHRM Foundations 5thDVD

Filmed at Starbucks Headquarters, Seattle

Featuring Wayne Cascio, Ph.D.

Comprehensive Interviews

Officers, Managers and Employees

Video OverviewVideo Overview

SHRM Foundations 5thDVD

Filmed at Starbucks Headquarters, Seattle

Featuring Wayne Cascio, Ph.D.

Comprehensive Interviews

Officers, Managers and Employees


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Video SynopsisVideo Synopsis

Introduction

A Business of People

Description ofStarbucks Business

Mission and GuidingPrinciples

Corporate Social

Responsibility Working Environment

and Trust

Health Benefits and the

Relationship with Partners

The Role of HR

Advice for Small Companies


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Company OverviewCompany Overview

United States:

50 States + D.C.

6,281 Company-Operated Stores3,533 Licensed Stores

International:

39 Countries

1,553 Company-Operated Stores

2,361 JV & Licensed Stores

United States:

50 States + D.C.


3,533 Licensed Stores

International:

39 Countries


2,361 JV & Licensed Stores


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Company Overview

Products

30 Blends of Coffee

Handcrafted Beverages

Merchandise

Fresh Food

Starbucks Entertainment

Global Consumer Products

Starbucks Card

Brand Portfolio (Tazo, Ethos, Seattles Best)

Company Overview

Products

30 Blends of Coffee

Handcrafted Beverages

Merchandise

Fresh Food

Starbucks Entertainment

Global Consumer ProductsStarbucks Card

Brand Portfolio (Tazo, Ethos, Seattles Best)


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Company Overview

Headquarters: Seattle, WA

IPO: 1992, 165 Stores

2006 Sales: $7.8 billion

Employees: 140,000

Company Overview

Headquarters: Seattle, WA

IPO: 1992, 165 Stores

2006 Sales: $7.8 billion

Employees: 140,000


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DiscussionQuestions


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How can companies build arelationship based on trustwith their employees?

Provide support

Share success

Extend ownership

How can companies build arelationship based on trustwith their employees?

Provide support

Share success

Extend ownership


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How does a company live by

its guiding principles?

Use them as a point of reference

Make decisions based on them

Embed them in interactions withcustomers and partners

How does a company live by

its guiding principles?

Use them as a point of reference

Make decisions based on them

Embed them in interactions withcustomers and partners


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What does workforcediversity mean for anorganization?

Diverse leadership

Different styles

Impact on value

What does workforcediversity mean for anorganization?

Diverse leadership

Different styles

Impact on value


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Audit management decisions

Survey employees

Act based on frontline feedback

How does a company remain

faithful to its mission?

How does a company remain

faithful to its mission?

Audit management decisions

Survey employees

Act based on frontline feedback


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With whom does the companyinteract through CorporateSocial Responsibility?

Customers

Suppliers

Communities

With whom does the companyinteract through Corporate

Social Responsibility?

Customers

Suppliers

Communities


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Put people first

Accessible top management

Homogeneous organizationalenvironment

How do companies create a

Top-100 environment?

Put people first

Accessible top management

Homogeneous organizationalenvironment

How do companies create aTop-100 environment?


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What should companies

know about trust?

Trust is earned

Trust is fragile

Trust needs to be nurtured

What should companies

know about trust?

Trust is earned

Trust is fragile

Trust needs to be nurtured


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How can health benefits

contribute to build trust?

How can health benefits

contribute to build trust?

They safeguard employees well-being

They create engagement

They are valuable for the employee,for the company and for thecommunity

They safeguard employees well-being

They create engagement

They are valuable for the employee,for the company and for thecommunity


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What is the role of HR in a

business made of people?

What is the role of HR in a

business made of people?

Provide strategic input

Assist the organizations line

managers

Promote organizational culture

Provide strategic input

Assist the organizations line

managersPromote organizational culture


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Financial HistoryFinancial History

Compoun

dAnnualGrowthRates


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ComparisonComparison


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Five ImportantLessons


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5 Lessons5 Lessons

1. Trust is the foundation of performance

2. Trust is fragile3. Communicate often in ways that support core

values

4. Involve employees in decisions that affect them

5. Survey employees regularly about how leadersbehavior supports the companys mission andvalues

07 Starbucks PowerPoint.PPT

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