Introduction

Almost 45% of time we spend in listening.An essential management and leadership skill.A process of receiving, interpreting and reacting to a

message.Difference between listening & hearing

Types of ListeningAppreciative listening

Empathetic listening

Comprehensive listening

Critical listening

Traits of a Good ListenerBeing non-evaluativeParaphrasingReflecting implicationsReflecting hidden feelingsInviting further contributionsResponding non-verbally

Active Versus Passive listeningShow keennessExpressionsAlertnessQuestionsNot neglecting physical aspectsValid reason for criticism

ImplicationsGood listening helps you to take better decisions and

make better policies in organization.On the contrary lack of proper listening can lead to

embarrassing situations because of a gap in coordination and understanding.

Tips for Effective Listening DO’s

Be mentally prepared to listen Evaluate the speech not the speaker Be unbiased to the speaker by

depersonalizing your feelings Fight distractions by closing off

sound sources Be open minded Ask questions to clarify and not to

overshadow intelligence Paraphrase from time to time Send appropriate non-verbal signals

time to time

Don’ts

Not to pay undue emphasis on vocabulary as you can use the context to understand the meaning

Not to pay too much attention to the accessories and clothing of the speaker

Not to prepare your responses while the speaker is speaking

Avoid preconceptions and prejudices

Not to get distracted by outside influences

Not to interrupt too often Not to show boredom

ConclusionYou do not listen with just your ears. You listen with

your eyes and with your sense of touch. You listen with your mind, your heart, your imagination. (Egan Gerard)

A good conversationalist is popular, a good listener even more so. Talk only if you have something to say.