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CAMP SYSTEMSINTERNATIONAL

40OF AIRCRAFT MAINTENANCE TRACKING

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REGULATORY REGULATORY REQUIREMENT REQUIREMENT

INCREASES INCREASES SAFETY & SAFETY &

PRODUCTIVITYPRODUCTIVITY

FEBRUARY 2010 ❖ CAMP SYSTEMS INTERNATIONAL 3

ContentsGreetings

CAMP InSight is an internal magazine published monthly by CAMP Systems International and circu-lated to its 3,000+ customers who collectively operate, own and manage the over 5,400 aircraft on CAMP’s maintenance tracking system.

Editor: Karie WhiteCAMP Systems International32 Daniel Webster Highway, Suite 10Merrimack, NH 03054Tel: (603) 595-0030Fax: (603) 595-0036Email: [email protected]

Advertising: George RossidesToll Free: 1-877-411-CAMPTel: (631) 588-3200 Cell: (516) 383-9082Email: [email protected]

Cover: Photo of Pro Star Aviation’s Hangar in Londonderry, NH at Manchester Airport (MHT).

©2010 CAMP Systems International

February greetings,

Welcome to February’s issue of InSight. Th is month, Pro Star Aviation takes the cover and demonstrates what professionalism means to the organization and its customers, as well as what it means to Pilatus Aircraft Ltd.

Tom Benson, Executive Vice President of AMSTAT, rejoins us to shed light on the state of the business aviation market based on 2009 fourth quarter AMSTAT statistics.

We are pleased to welcome Richard Komamiski, President of Grey Owl Aviation Consultants Inc., to the pages of InSight. Grey Owl specializes in Human Factors and Safety Management Systems training for aircraft maintenance technicians and managers. Th e organization’s programs are in compliance with Transport Canada, FAA and EASA training requirements, and it is FAA IA Renewal approved.

Th is month’s ‘Hot Tip’ is brought to you by Th ierry Chamard, Customer Support Manager, CAMP Europe. Th ierry guides you through use of the application to comply with your EASA Airworthiness Review Certifi cate - easily and accurately.

Dassault Falcon contributes a piece from its publication, Customer Service Update. Dassault is taking training on the road this year as it seeks to best serve Falcon owners and operators. Learn more about this initiative, and its schedule, in ‘OEM Highlight.’

Also, don’t overlook the CAMP Calendar on page 18. Every month CAMP off ers free training. Maximize the application and work more eff eciently.

Best regards,

Rich AnzaloneVP Customer Support and SalesCAMP Systems [email protected]

Editor’s Note – Correction:1. StandardAero Springfi eld (Illinois), featured in January’s issue of CAMP

InSight, was identifi ed in the article as a Designated Alteration Station (DAS). In fact, per FAA ODA Order 8100.15, the location has held Organization Designation Authorization (ODA) status since November 2009.

2. Within the article, reference was made to Springfi eld conducting business worldwide via an engine shop. Th e sentence should have read that StandardAero, not StandardAero Springfi eld, maintains global relationships through its engine maintenance facilities. StandardAero Springfi eld effi ciently handles heavy maintenance work through strategically located StandardAero Mobile Service Teams (MST) or by directing clients to its sister shops.

StandardAero Mobile Service Teams provide customers with greater fl exibility, while reducing costs and downtime. Whether faced with scheduled maintenance at home, or an unscheduled event away from home, StandardAero will deliver its services directly to the customer 24 hours a day, seven days a week.

04 CUSTOMER SPOTLIGHT Pro Star Aviation: A New England Treasure By Karie White

08 CAMP PEARLS

09 AMSTAT MARKET ANALYSIS The Business Aviation Market: Getting Better, But Still A Ways To Go By Tom Benson

10 USER HOT TIP A Well Prepared A.R.C. By Thierry Chamard

12 OF INTEREST Safety Management Systems: A Regulatory Requirement That Will Increase Safety And Productivity By Richard Komarniski

14 OEM HIGHLIGHT DASSAULT On The Road Again In 2010!

17 TOOLBOX Q&A

18 CAMP CALENDAR

LOCATIONS

NORTH AMERICA

New York (Headquarters)LI MacArthur Airport999 Marconi AvenueRonkonkoma, NY 11779 USA

Tel: 631-588-3200 Fax: 631-588-3294 Toll Free: 1-877-411-CAMP (2267)

New Hampshire (Sales)32 Daniel Webster Hwy, Suite 10Merrimack, NH 03054 USA

Tel: 603-595-0030Fax: 603-595-0036Toll Free: 1-800-558-6327

Montreal 6800 Côte-de-Liesse, Suite 101Saint-Laurent, QC H4T 1E3Canada

Tel: 514-448-1128Fax: 514-448-1120

Wichita 8200 E. 34th Street NorthBuilding 1600, Suite 1607Wichita, KS 67226 USA

(Wichita continued)Tel: 316-462-2267 Fax: 316-462-2442Toll Free: 1-866-581-CAMP (2267)

FloridaDaniel Systems3401 NW 82nd Avenue, Suite 104Doral, FL. 33122 USA

Tel: 305-715-9565Fax: 305-715-9987www.danielsystems.com

New JerseyAMSTAT44 Apple Street Tinton Falls, NJ 07724 USA

Tel: 732-530-6400Fax: 732-530-6360Toll Free: 1-877-4AMSTAT (426-7828)www.amstatcorp.com

New JerseyAircraft Shopper Online44 Apple Street Tinton Falls, NJ 07724 USA

Tel: 888-992-9276Int’l Tel: 732-704-9561www.aso.com

EUROPE

ParisCAMP Europe SAS15 rue de la Montjoie - BP 58 Saint Denis La Plaine CedexFrance

Tel: +33-1-55.93.45.80 Fax: +33-1-55.93.45.99 www.campsystems.com.fr

ASIA

Dubai, United Arab Emirates (Regional Sales Consultant - Asia, Africa & Middle East)Mohammad Al-khayatMobile-UAE: +971 50 2863541Mobile-KSA: +966-540054540E: [email protected]

Hyderabad, IndiaCAMP Systems Pvt Ltd2nd Floor, RCV TowersOpposite Cyber GatewayHITEC City, Hyderabad - 500 033

CAMP SUPPORTApplication SupportTel: 631-588-3200Toll Free: 1-877-411-2267E: [email protected]

CAMP DIRECTORY | WWW.CAMPSYSTEMS.COM

FIELD SERVICE REPRESENTATIVES & REGIONAL SALES MANAGERS

“REGIONAL”

West (AK, AZ, CA, HI, ID, MT, NV, OR, UT, WA, WY)Steve McQueen, West Regional FSRMobile: 702-513-0671E: [email protected]

Tom Ritrovato, West RSMTel: 603-595-0030Toll Free: 1-800-558-6327E: [email protected]

North Central (IL, IN, IA, KY, MI, MN, MO, NE, ND, OH, SD, WV, WI)Eli Stepp, Jr., North Central Regional FSRMobile: 217-801-3701E: [email protected]

Martha Karoutas, North Central RSMTel: 603-595-0030Toll Free: 1-800-558-6327E: [email protected]

South Central (AR, CO, KS, LA, NM, OK, TX)Jay Dunnam, South Central Regional FSRMobile: 214-930-6715Email: [email protected]

Pamela Pamatat, South Central RSMTel: 631-588-3200 Toll Free: 1-877-411-2267E: [email protected]

Southeast (AL, FL, GA, MS, NC, SC, TN, VA)Roy Gioconda, Southeast Regional FSRMobile: 919-454-6843E: [email protected]

Kate Gallant, Southeast RSMTel: 603-595-0030Toll Free: 1-800-558-6327E: [email protected]

Northeast (CT, DE, ME, MD, MA, NH, NJ, NY, PA, RI, VT, DC)Victor Josephson, Northeast Regional FSRMobile: 516-652-9165E: [email protected]

Joe Dynko, Northeast RSMTel: 603-595-0030Toll Free: 1-800-558-6327E: [email protected]

“OEM BASED”

Wichita (HBC / CESSNA Field Service Rep)Th omas WilliamsCAMP Systems International Inc.C/O Hawker Beechcraft Services, Inc.Mid-Continent Airport (KICT)1980 Airport RoadWichita, KS 67209 USA

Mobile: 316-640-9178E: [email protected]

Little Rock (Dassault / HBC Field Service Rep)Tom MaherCAMP Systems International Inc.C/O Dassault Falcon Jet3801 East 10th Street Little Rock, AR 72202 USA

Tel: 501-210-0580Fax: 501-210-0475E: [email protected]

“INTERNATIONAL”

Regional FSR, International – TBDFor assistance in Europe, please contact:Tel: +33 (0)1 55 93 45 81E: [email protected]

George Rossides, International RSMTel: 631-588-3200 Toll Free: 1-877-411-2267E: [email protected]

WORLDWIDE BROKER PROGRAMLynn Sosnowski, Broker & Finance Program Sales Manager - Worldwide44 Apple Street Suite 5Tinton Falls NJ 07724

Tel: 732-530-7409Mobile: 732-720-9840Fax: 732-530-6402E: [email protected]

4 CAMP SYSTEMS INTERNATIONAL ❖ FEBRUARY 2010 FEBRUARY 2010 ❖ CAMP SYSTEMS INTERNATIONAL 5

CustomerSpotlight

[continued on page 7]

hether pursuing business or pleasure, New England’s scenic rolling hills, lakes, mountains, and jagged coastline melded with its urban commercial and cultural centers, “hometown” business districts and industrial enterprises welcomes many a traveler. The region’s six states – Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, and Connecticut – are abundant in opportunity. Those destined for northern New England benefit from the easy access and ample accommodation of Manchester-Boston Regional Airport (MHT), which is strategically situated at the heart of New England in New Hampshire. On the east ramp of MHT, resides a thriving General Aviation community. Within that community exists a corporate aircraft service center whose name is synonymous with professional, proficient and proactive. Meet Pro Star Aviation LLC.

BACKGROUND AND CAPABILITIES

Pro Star Aviation was established in 1997 by fi ve highly experienced and respected industry experts who shared the belief that quality customer service was among the most important services a business could provide. Th at fundamental belief has since propelled the company forward, gaining Pro Star widespread success and respect in the industry.

Pro Star Aviation occupies 17,000 sq ft of hangar, with 4,000 sq ft of shop and offi ce space as well as a 3,500 sq ft offi ce building at MHT. Its capabilities include Avionics Service and Installation, Aircraft Maintenance, Special Missions modifi cations, and Engineering. In addition, Pro Star Aviation proudly represents Pilatus Aircraft Ltd as the exclusive Pilatus PC-12 Sales and Service center for the Northeastern United States.

Avionics Installation and Engineering. Th e organization fi rst opened its doors as an installation business with concentration on engineering; it began with one in-house engineer and has grown to fi ve. Pro Star specializes in structural and electrical design. From navigation systems and security systems to most cabin entertainment systems, Pro Star is a one-stop service provider. Th e organization excels in system design, custom engineering, factory quality wiring, structural modifi cations, installation, testing, and certifying all types of avionics systems. It has the experience and capability to complete the simplest to the most complex modifi cations with precision, giving detailed attention to preliminary and critical design review processes.

Within the department, Pro Star employs two very knowledgeable FAA Designated Engineering Representatives; this signifi cantly aids in moving projects forward in a timely, cost eff ective manner. Notably, Pro Star has been awarded over 40 STC’s, which speaks volumes to its capabilities. STC’s range from TCAS, FMS, MFD, ESIS, Satcom, HSD, Satellite TV, EGPWS and EFIS systems on all sizes of corporate aircraft. Because Pro Star’s commitment to excellence is uncompromising, its STC’s are purchased by aviation facilities worldwide. Pro Star’s list of STC’s can be viewed at www.prostaraviation.com.

At Pro Star, Avionics Services encompass troubleshooting and the repair of both OEM

equipment and airframe-related avionics systems. From twelve-month avionics inspections to RVSM certifi cation, and twenty-four-month altimeter and transponder certifi cation, Pro Star can provide all the avionics services an FAR Part 135 Operator could require. Pro Star is authorized to provide Honeywell HAPP and Collins CASP avionics service protection plans.

Commitment to customer service translates directly to building strong relationships not only with the client but with industry contacts as well. Pro Star maintains working relationships with major manufacturers to ensure that it can offer a wide range of options to its customers. For example, Pro Star clients experience timely, cost effective loaners, spares and repairs as a result of good vendor relations.

Another way Pro Star has fostered a customer-centric culture is by establishing and equipping a mobile team of avionics experts. Convenient on-site avionics service is available throughout Central and Southern New England. Pro Star will gladly consider service requests ranging beyond these areas as well.

Aircraft Maintenance. Pro Star’s highly trained maintenance staff brings years of indispensable experience to the table. From engine maintenance to inspection, the staff takes pride in their work and goes to great lengths to deliver a job done well and done as agreed. Similar to the Avionics division, the Service department offers mobile support. When inconvenient AOG events occur, quick response and convenience to the customer are trademarks of Pro Star.

A New England

TREASUREBy K.White

Pro Star Aviation is committed to

providing QUALITY

CUSTOMER SERVICE to corporate aircraft

operators.

“Our customers & our employees are

our greatest assets.”Kevin Harriman, General Manager

Pro Star Aviation is the exclusive Pilatus PC-12 sales and service center for the northeastern United States.

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[Pro Star, from page 5]

Pro Star Aviation is a Factory Authorized Service Center for the Hawker 400XP, Beechjet, Premier, King Air, Baron, Bonanza, and Pilatus PC-12 aircraft. Pro Star is an Authorized Honeywell TFE-731 Turbojet Line Service Center and can provide regular and emergency line maintenance. Pro Star also services the Pratt and Whitney JT-15, Williams FJ44, and the Pratt & Whitney PT-6 Turboprop power plants.

Special Missions require precision and special attention. Pro Star Aviation’s Special Missions modifi cations department offers just that. Pro Star’s special missions expertise is highly sought after by a diverse clientele. From Flight Inspection Systems, Photography and Surveying Systems to EMS, Military and Law Enforcement modifi cations, Pro Star is an asset to any aircraft special missions program.

EXCLUSIVE PILATUS

Pro Star’s reputation for quality service and innovation is renown. When Pilatus Aircraft Ltd began the process of fi nding a new Sales and Service center to represent its PC-12 aircraft in the Northeastern U.S., Pro Star’s General Manager, Kevin Harriman, received a call inviting Pro Star Aviation to join the list of candidates.

In January 2009, after thorough evaluation, Pro Star was awarded the PC-12 sales and service rights to the northeastern United States. Its territory includes Connecticut, Delaware, Maine, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Rhode Island, and Vermont. Offi ces are strategically based in Caldwell, New Jersey; Londonderry, New Hampshire; and Portland, Maine.

Upon selecting Pro Star Aviation, Thomas Bosshard, President and CEO of Pilatus Business Aircraft, Ltd. said, “Pro Star Pilatus Center is a signifi cant new addition to the worldwide PC-12 Sales and Service Network. Current and future PC-12 owners will certainly benefi t from their customer-fi rst attitude and their extensive turbine aircraft expertise.”

To learn more about the Pro Star Pilatus Center, visit www.prostarpilatuscenter.com.

AN O.P.S. CULTURE

Pro Star, founded on quality customer service, has built a culture that is about people and building strong relationships. Employee relationships carry as much importance as strong customer relations. Strong communication internally promotes healthy communication externally. It is an organization that promotes quality of life, a quality product, and a quality experience. “Our customers and our employees are our greatest assets,” affi rmed Harriman.

As testament to its dedication to superior service, Pro Star launched its O.P.S. program, which stands for Opportunities. Performance. Services. The program maximizes strong leadership, teamwork and organizational skills to bond all the departments of the organization together as a unifi ed whole. This in turn produces a superior and consistent customer experience.

Fundamentals of the program include:

• Discovering and understanding the customer’s needs.

• Advance planning and strategic

approach to minimize uncontrollable variables and maximize opportunity.

• Creating an environment of optimal performance using streamlined communication, and providing access to complete information and the latest technology.

• Reviewing and refi ning systems by listening to customer feedback and taking action.

Harriman explained, “O.P.S. is not another generic marketing piece, but rather a documented practice; it outlines for the customer how we do business.” In many ways O.P.S. is as much for the client as it is for the provider and can be compared to a check-and-balance system that is win-win for everyone.

FUTURE

2010 has a lot of prospect for Pro Star. Harriman shared that the company is presently pursuing Organization Designation Authorization (ODA) status. The ODA will broaden the range of approved tasks Pro Star can perform, thus enhancing the organization’s

ability to effectively and effi ciently meet client needs.

2010 also marks Pro Star’s fi rst offi cial year as the exclusive Pilatus sales and service representative for the region. Last year was what could be considered a transition year as the previous designee slowly phased out and Pro Star took over navigation. Harriman anticipates a successful year in its new role, and placed emphasis on Pro Star’s enthusiasm to serve existing and future PC-12 owners and operators.

Pro Star Aviation is very much a model operation. Its proactive, pro-customer nature is made evident through the professional, top-shelf service it provides. From its ever-growing list of STC’s to its ongoing commitment to self-evolution, Pro Star Aviation is a true New England treasure set forth for the world to enjoy.

To learn more about Pro Star Aviation, visit www.prostaraviation.com.

For more information and a free demo, please contact: Rajiv Tayal, Product Manager

Barcoding & Labeling

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INVENTORY MANAGEMENT

For more information call 1-888-992-9276 / International call 1-732-704-9561

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with Judy Nerwinski & Kathy DowdAMSTATMarket Analysis

With data from the fourth quarter of 2009 now available, it seems like a good time

to reassess the health of the business aviation market. Industry buzz seems to be pointing toward condi-tions that are at least somewhat improved from sev-eral months ago. But is this idea supported by ob-jective data? As the leader in providing researched market data to the industry, AMSTAT once again takes the opportunity to provide some insight into the state of the business aviation market.

Always an important starting point for such an analysis, the level of pre-owned aircraft inventory has certainly eased from its peak of last year. Dur-ing the spring and summer of 2009, nearly 18% of the worldwide fl eet of business jets was for sale. In a promising sign, that fi gure now stands at 16.2%. Similarly, 12.2% of turboprops are currently for sale, down from their peak of over 13%. Th e fact that these fi gures are still above their 20 year aver-ages of 12.4% for jets and 11.2% for turboprops, reinforces what any business aviation professional in the fi eld can tell you – that although market conditions may be a bit better than they were sev-eral months ago, they are still not great. But given that this metric has decreased in each of the last 6 months for business jets, it would seem that for the pre-owned business aircraft market, the worst is probably behind us.

Potentially even more promising is the transac-tion activity that we observed in the most recent quarter. Since 1990, quarterly resale retail transac-tions, as a percentage of the worldwide fl eet, have averaged 3.4% for both business jets and turbo-props. In Q1 of 2009, this metric was down to 1.5% for jets and 1.7% for turboprops – half the 20 year averages and a far cry from the level of transac-tions we saw in 2007. But in Q4 of 2009, business jet transactions represented 2.7% of the worldwide fl eet, and turboprops saw about 2.3% of the fl eet change ownership. Furthermore, for jets in particu-lar, we have now seen three consecutive quarters of improvement in this metric.

Th is month’s AMSTAT Market Analysis article was written by Tom Benson, Executive Vice President of AMSTAT. AMSTAT is the leading provider of market research information and services to the corporate aviation industry. Founded in 1982, and based in Tinton Falls, NJ, AMSTAT introduced the concept of providing researched information to corporate aviation professionals.

The Business Aviation MarketGetting better, but still a ways to go By Tom Benson

Although examining transactions on a quarterly basis, rather than monthly as we did in our last mar-ket update, eliminates much of the volatility that we often see in transaction data, it is still true that we typically see at least somewhat of a spike in trans-actions in fourth quarters. Th is is to be expected since a variety of incentives persuade corporations to change aircraft ownership positions prior to the

end of the calendar year at a higher rate than during other times of the year. So although the Q4 2009 data is very promising, whether or not the market is able to sustain these improvements in the current quarter will be a very telling sign of how quickly we can expect to see a recovery to market conditions that we can refer to as “good”.

7%8%9%

10%11%12%13%14%15%16%17%18%19%

Pre-Owned Business Aircraft For Sale Inventory (as % of Worldwide Fleet)

Business Jets

Turboprops

CAMP Classic Icon Key: This reference can be found by clicking the icon of a key located in the upper right corner of your screen.

CAMPPearls

“The biggest connection I can see between a pearl and wisdom

is ... both a pearl and wisdom seem like small objects

but are both very valuable.”

— WikiAnswers.com, user: ID 1241821233.

What are CAMP Pearls? Valuable little pieces of insight – some obvious, others less evident. From

useful facts to helpful hints, Pearls will provide monthly wisdom about CAMP, its applications and more to help you along the way.

You can display Work Order (WO) numbers for all open WO’s to which a task is assigned on each due list view.

You can activate the system’s Return to Service (RTS) Module by selecting Enable Return to Ser-vice Process from your Aircraft Profi le screen. The RTS system provides visibility into a task’s state between its actual compliance and the physi-cal update within the application. Additional information on this feature is available by calling application support.

1.5%

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Business Aircraft Resale Retail Transactions (as % of Worldwide Fleet)

Business Jets

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UserHot Tip CAMP APPLICATIONwith Thierry ChamardCustomer Support Manager, CAMP Europe

A Well Prepared A.R.C.(Airworthiness Review Certifi cate) In preparation for your EASA

Airworthiness Review Certifi cate, you can use CAMP to check that your records are prepared according to EASA Inspector’s request.

2) Check if there is any missing documentation source

a) From the Report Section,

b) select “Requirement Report”

c) Request a report

i) Including Special Requirements

ii) Check the “Generate TXT fi le” box

d) Use this report to check that for all tasks described in this report, a requirement source is indicated. Th is has to be checked especially for all Supplemental or “User” codes. Remember: all tasks with a requirement must show a requirement source.

3) Capture the “Big Picture” to present to EASA Authority,

a) From Report Section

b) Request a Status Report With Due Items Only

i) From Report section,

ii) Select Status Report

iii) Check the Due Items Only box

1) Check the compliance information of your AD & SI

a) From the Report Section,

b) select AD/Service Information Report

c) Request an AD/SI report

i) Select “Without Compliance Data” option

ii) Check the “Generate TXT fi le” box

d) Use this report to detect any missing compliance data:

i) Investigate and clean the report by returning missing information to your CAMP Analyst.

ii) You can use the TXT version to import data in an Excel spreadsheet, in order to better organize data and fi ll in info.


You’re now all set to renew your ARC!

Remember to do these jobs several weeks before renewal and speak about it with your CAMP Aircraft Maintenance Analyst: He can help you to prepare.


SMSOfInterest

Conklin & de Decker Releases 2010 State Tax Guide for General Aviation

Orleans, MA – Conklin & de Decker releasded the new 2010 State Tax Guide for General Aviation, in January 2010. Packed full of critical tax informa-tion, the State Tax Guide is a must-have reference tool for aircraft operators, accountants, dealers, brokers, aviation law professionals, and others. The State Tax Guide contains the latest taxes and fees imposed on general aviation in all fi fty United States and addresses the sales and use taxes ap-plicable to aircraft sales, ownership, leases, parts, and labor.

In 2009 several states implemented tax law changes that affected general aviation and this can be expected again in 2010. As the majority of the state legislatures are only in session for a few months a year and this can cause rapid changes in their tax laws. Users of the State Tax Guide stay informed of these changes by easily and regularly checking for updates via the software.

Included in the State Tax Guide are common ex-emptions from the state sales and/or use taxes such as common carrier, occasional sales, fl y-away and trade-in credits. Applicable registration fees, person-al property taxes, jet fuel and even aviation gasoline taxes are also covered. In addition to tax data, con-tact information for the Departments of Revenue and Aviation in each state is also included.

The State Tax Guide is PC based and has the abil-ity to compare 3 states side by side which enables users to quickly compare tax rates and exemptions for the selected states.

“If state taxes are a concern and crucial to your operation, then the Conklin & de Decker State Tax Guide for General Aviation is an indispensable tool for you, it’s just that simple,” stated Nel Stubbs, vice president for Conklin & de Decker and veteran tax consultant. “We do the research for you and make it easy to access so you save time and stay current on all state tax changes.”

A one-year subscription is $300 and is down-loadable from the Conklin & de Decker website enabling subscribers to have instant access to this valuable data. In addition, the subscriber receives downloadable updates throughout the year.

Conklin & de Decker, celebrating 25 years in business, is a leader in aviation research, consulting and education with offi ces in Orleans, Massachu-setts, Arlington, Texas and Phoenix, Arizona. The company, founded in 1984, focuses on fi xed- and rotary- wing aircraft operating cost, performance and specifi cation databases, maintenance man-agement software, fi nancial management, fl eet planning, market research, aviation tax issues, and fi nancial, tax and management seminars. Conklin & de Decker consult with numerous individuals, cor-porations and government agencies worldwide. More information on their products and services, copies of articles published, and a unique “Mem-bers Only” section can be found on their website, www.conklindd.com.

After 16 years of training, we can take what we have learned in human factors for aircraft maintenance technicians and managers workshops and put the information to use throughout the organization. To formalize and implement

this information in our organization, we need to understand safety management systems (SMS). An SMS provides the organizational framework to support a sound safety culture.

SMS is essentially a quality management approach to controlling risk. Development and implementation of an SMS program provides management a structured set of tools to meet legal responsibilities while managing safety within their organizations. All Canadian airlines have been operating with SMS programs since 2005. Canadian approved maintenance organizations and other air operators have until January 2013 to implement SMS programs.

Th e FAA has released AC 120-92 “Introduction to Safety Management Systems for Air Operators”. Th is is a voluntary program, but the FAA encourages each aviation service to comply.

What Is a Safety Management System?

An SMS is an integrated set of management and work practices, beliefs and procedures for monitoring, supporting, and improving the quality of safety aspects and human performance in an organization. SMS assists organizations in recognizing the potential for errors, and establishes robust defenses to prevent errors from causing injuries or accidents. Th e system focuses on organizational safety rather than the conventional employee safety and health (ES&H) workplace concerns.

An eff ective SMS helps organizations become proactive by identifying risks and hazards, and supporting the implementation of appropriate solutions. A key aspect of this new view of safety is the recognition of human limitations. History tells us that all human activity is prone to error. Humans have inherent capabilities and limitations for information processing, memory and workload. Safety systems must recognize and account for these human characteristics.

An SMS becomes part of the organizational and safety culture; the way people do their jobs and think about safety. Every employee in every department contributes to the safety awareness of the organization. A strong company-wide commitment is the key to success.

It is only through the collective eff orts of all members that an organization will successfully prevent human error and manage safety programs eff ectively. SMS provides the mechanisms for organizations to become more eff ective and effi cient thereby having a positive fi nancial impact on corporate profi tability.

Benefi ts of Implementing SMS

Research shows that safety and effi ciency are positively linked. Operators who have integrated SMS into their business models report that the added emphasis on process management and continuous improvement has a direct fi nancial benefi t. Organizations with a strong safety culture are profi table organizations.

An SMS will provide an organization with the capacity to anticipate and address issues before they lead to an incident or accident. It also provides management with the ability to deal eff ectively with incidents and near misses so that valuable lessons are applied to improve safety and effi ciency.

A Safety Culture

Under an SMS, safety is no longer the responsibility of just the dedicated professionals who in the past led the charge for improvements. By clearly placing responsibility for safety performance in the hands of all of the operating divisions, it becomes everyone’s business. Only then is it possible to create a true safety culture in an organization.

A safety culture parallels a reporting culture. Information must be free fl owing within the organization. Th e reporting system must encourage and accommodate both the proactive reporting of hazards and the reactive reporting of incidents and accidents. Every report must be treated systematically and transparently, and not generate disciplinary action against the reporter where no willful negligence was involved.

Once members of the organization feel free to report hazards, incidents and accidents, they will continue to do so if they see some concrete results from their reports. Th is means that those who report hazards, for example, must receive feedback on what is being done about the issues raised in their reports.

Senior Management Commitment

No SMS will function eff ectively unless there is management buy-in and leadership. Accountable executives have the power to implement cultural change from “the top down.” Company management must, by behavior and actions, actively support the implementation and continuation of the SMS. Th e staff must know that they can count on company management to support initiatives.

Attitudes and actions of top-level management infl uence the attitudes and actions of staff . As hazards begin to be identifi ed, senior management must be prepared to commit resources to fi nd solutions promptly. If they are merely swept under the carpet because the fi x is too time-consuming or costs money, the program will lose credibility and the hazards will remain. Management indiff erence of avoidance of solutions will doom otherwise successful SMS programs.

New Safety Management System ResourceFederal Aviation Administration website offers guidance and resourc-

es for industry and FAA employees to better manage safety risks. Go to: http://www.faa.gov/about/initiatives/sms/

Safety Management SystemsA regulatory requirement that will increase safety and productivity

By Richard Komarniski | [email protected]

Richard is the President of Grey Owl Aviation Consultants Inc. He began working as an aircraft maintenance technician in 1974, he holds a Canadian AME license and a mechanic’s certifi cate with A&P ratings from the FAA. For information on safety management systems and human factors training contact:Grey Owl Aviation Consultants Inc., 204 848-7353, or at www.greyowl.com

Safety Management System Requirements

What needs to be included in an eff ective SMS? A clear understanding of authorities, responsibilities and accountabilities, at all levels within the organization. Th ese include:

• Senior management commitment to safety as a core value

• Safety policy

• Discipline policy

• Hazard identifi cation and safety risk management procedures

• Accident, incident, hazard reporting and investigation programs

• Safety orientation and recurrent training

• Open and constant communication

Implementing an SMS requires a lot of work; however the culture change and necessary process improvements will outweigh any initial costs and eff orts. With the downturn in our economy, it will be only those who keep sharpening the saw that will truly succeed.

SOURCE: HTTP://WWW.FAA.GOV/NEWS/UPDATES/


OEM

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On the Road Again in 2010!Falcon Customer Service Teams Take Maintenance and Operations Seminars

to YOU for a Second Consecutive Year

[As seen in Dassault Falcon’s Update, Volume 70]

Dassault Falcon Customer Service will be hosting Regional M&O Seminars around the globe

in 2010 and 2011! The team plans to resume its tradition of Worldwide M&Os in 2012. Traditionally, Falcon conducts its Regional M&O Seminars every other year, alternating with Worldwide M&O events. However, Falcon Customer Service realizes travel budgets have been cut for many Operators, and time away from regular work environments should be minimized at this time. Therefore, we feel bringing Regional M&O Seminars to you is the right thing to do for the coming two years.

During our one-day Regional M&Os, we aim to share timely technical information to keep Operators current, informed, and aware of the latest issues, programs, and efforts to support their fl ight operations. At a time when all sectors of industry face unique business challenges, Dassault Falcon is more intent than ever on providing a Seminar experience robust in format and rich in valuable content. Our goal for each participant – Operator, vendor, partner, and employee alike – is to walk away from one of our Seminars with a sense of accomplishment and new-found knowledge. More than ever, these Seminars are focused on yielding a high return on investment of your time.

Copyrighted material reprinted with the permission of Dassault Falcon Jet Corp. Customer Service Update, Volume 70, 4th Qtr. 2009.

To view Volume 70 in full, visit http://www.dassaultfalcon.com/whatsnew. Select the Customer News link.

Last year’s Seminars received a 98% approval rating among those who attended, and the suggestions we did receive for improvements have had a direct impact on our planning.

Falcon’s Customer Service Communications team works with Engineering, Spares, Field Service, and other key groups from Dassault to help foster two-way communications and vital information-sharing with our fl eet through Seminars like these.

In addition, Falcon’s Operator Advisory Board (OAB) makes recommendations for improvements on key aspects of these events: from format and presentation style to the content and subject matter itself.

What are the benefi ts of attending a Falcon Regional M&O Seminar?

The reasons for attending are many: fi rst and foremost, you’ll have the opportunity to interface with Dassault specialists and reap the benefi ts of face-to-face dialogue; we’ll have a variety of representatives on-hand who can answer virtually any questions you may have. Furthermore, our ASCs, vendors, partners, and representative(s) from the OAB will be there, eager to visit with you!

The format for the single-day Regional M&O Seminars has also been re-vamped a bit, in an effort to foster a more dynamic and interactive day. Customer suggestions from our 2009 Seminar series have been taken into

account, as Dassault’s ultimate goal is for every Operator to be completely satisfi ed with their experience and eager to attend more of these events in the future. (See facing page for a basic agenda, dates and locations.)

Back in ’10: Dedicated Tech Sessions for Falcon Pilots

Studies of feedback from previous Seminars tell us our operators “want it all”: program highlights as well as technical content pertinent to both maintenance and fl ight ops personnel. Furthermore, you told us you really only want to focus on information relevant to your particular model of aircraft. We hear you!

2010 Regional M&O Seminars include separate dedicated technical sessions for Falcon Pilots, as well as maintenance-focused, model-specifi c technical sessions for the entire fl eet. Many Falcon maintenance professionals will also earn valuable credits towards their IA certifi cations by attending our technical sessions.

The OAB is Interested in Communicating with YOU!

At least one member of the OAB is planning to be at each Seminar. The OAB, comprised entirely of Falcon Operators, is eager to communicate with you, and garner your feedback and ideas in the interest of improving your personal experiences as a Falcon Operator.

Mark Your Calendar for the Regional M&O Seminar Nearest You!All Falcon Operators should expect to receive electronic invitations to Falcon’s 2010 Regional Seminars. Invitations include complete details, with specifi c locations and timing for the day’s agenda. If you have not received an invitation, please e-mail us at: [email protected]

Thursday, January 28Hong Kong

Thursday, March 18Rome, Italy

Tuesday, March 23Dallas, TX

Thursday, March 25Toluca, Mexico

Thursday, March 25London, England

Thursday, April 1Geneva, Switzerland

Tuesday, April 13Phoenix, AZ

Thursday, April 15Mahwah, NJ

Tuesday, April 27Charlotte, NC

Thursday, April 29Deerfi eld Beach, FL

April, 2010*Mumbai, India

Tuesday, May 4Seattle, WA

Thursday, May 6Chicago (Northbrook) IL

August, 2010*São Paulo, Brazil

* Exact dates and details for our Seminars in Mumbai and São Paulo will be sent to operators in those regions in early 2010.

The dots on the map refl ect locations of Falcon’s 2010 Regional

M&O Seminar Series, which will take place in more than a dozen different cities around the world.

2010 Regional M&O Seminars Agenda Outline

Based on YOUR feedback, Dassault Falcon is taking several steps to make the 2010 Regional Seminar Series even more successful than previous events!

The information below highlights the main topics we plan to cover.

If you have any topic suggestions for us, please e-mail:

[email protected]

Our Plans for the Seminar Agenda Include:

• Operator Advisory Board (OAB) presentation

• Technical Center & Support Initiatives

• The Latest on Spares Positions & Programs

• Service Center Network Update

• Engineering Topics including New Technologies, Dry Bay Mod, Technical Documentation Update, STC developments, ADS-B, RNP-

SAAR, CPDLC, WAAS, and our Future E-Maintenance Laptop Program

We’ll also have in-depth and specifi c reviews of Dispatch Reliability and more for all Falcon Models:

• F900 Series

• F2000 Series

• Falcon 7X

• Falcon 10, 20 and 50 series

And...Back by Popular Demand:

• Falcon Pilot Session

Attendees enjoy face-to-face meeting time with Vendors, Partners, the OAB, and Dassault Falcon Customer Service throughout the day at all Seminars.

Our day wraps up with Open Discussion and Q & A.

We’ll conclude around 5 p.m.

Hope to see YOU there!While the hand-out materials will be the same at all locations, the content of presentations made at these meetings may differ based on audience composition, interest, and needs.

If you’re interested in learning more about how the OAB can benefi t you and your fl ight department, or, if you’re interested in joining a Working Group, these Seminars offer a great opportunity to learn more about the OAB and discuss any concerns, issues or needs you may have in-person with a fellow Falcon Operator!

FEBRUARY 2010 ❖ CAMP SYSTEMS INTERNATIONAL 17

&ToolboxQA

How can I update my aircraft total times?

From the profi le screen select the pen-cil next to Last Actuals and you can fi ll in the current times as applicable and when complete select submit.

When I comply with Packages do I have to fill out all the forms and send them in order to update the package?

If all the items in the package are com-plied with you can send in only the package cover sheets filled out with compliance times and we will update the package.

FAA OKs Four More Portable Oxygen Concentrators

WASHINGTON — The Federal Aviation Ad-ministration (FAA) announced today that passengers needing medical oxygen now have the option of using four ad-

SUBMIT YOUR CAMP QUESTIONS BY EMAIL TO [email protected] LINE: TOOLBOX

Your CAMP questions

answered by CAMP

professionals

industry topics reviewed

+

ditional portable oxygen concentrators while traveling, bringing the total number of approved units to 11.

The newly authorized devices are DeV-ilbiss Healthcare’s iGo, International Biophysics Corporation’s LifeChoice, In-ogen’s Inogen One G2 and Oxlife’s Inde-pendence Oxygen Concentrator.

“This is our latest step toward making air travel more accessible for people who need medical oxygen,” said FAA Admin-istrator Randy Babbitt. “We want these passengers to have as many options as possible while ensuring all of our safety guidelines are being met.”

Portable oxygen concentrators are small, portable devices that separate oxygen from nitrogen and other gases in the air and provide oxygen to users at greater than 90 percent concentration. They do not use compressed or liquid oxygen, which the government classifi es as haz-ardous material.

The Department of Transportation re-quires that U.S. carriers allow passengers to use portable oxygen concentrators approved by the FAA during all phases of a fl ight – including taxiing, takeoff and landing – if the unit displays a manufac-turer’s label that indicates it meets FAA requirements for portable medical elec-tronic devices, is properly stowed, and meets certain other applicable safety-re-lated conditions.

For example, passengers must ensure the unit is in good working order and must be able to respond to the unit’s warning alarms. They must protect extra batter-ies in carry-on baggage from short cir-cuits and physical damage. Carriers also must let passengers operate these FAA-approved concentrators while moving about the cabin whenever the captain turns off the “Fasten Seat Belt” sign.

Carriers can legally refuse to allow infl ight use of an FAA-approved portable oxy-gen concentrator that does not have a manufacturer’s label indicating that the device complies with FAA requirements. However, the Department encourages airlines to voluntarily allow the infl ight use of such devices. Infl ight use of an FAA-

approved portable oxygen concentra-tor, whether labeled or not, poses no safety danger so long as carriage of the device is in accordance with instructions provided by the FAA.

The FAA previously approved these por-table oxygen concentrators for use:

* Delphi Medical Systems RS-00400

* Invacare XPO2

* AirSep Lifestyle

* AirSep Freestyle

* Inogen One

* SeQual Eclipse

* Respironics EverGo

RICK CERAULOMANAGER, CESSNA/FLEET SUPPORT GROUP

MARC GOULDDIRECTOR OF OPERATIONS

INDUSTRY TOPICSOURCE: HTTP://WWW.FAA.GOV

“Flying is so many parts

skill, so many parts planning, so many parts maintenance,

and so many parts luck. The

trick is to re-duce the luck by increasing

the others.”– David L. Baker

Dear Valued CAMP Subscriber,!WE WANT YOU!

On The Cover of InSight[It’s FREE PRESS for your operation.]

MO

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INTERNATIONAL40

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STORY FOR CAMP STORY FOR CAMP

CUSTOMERSCUSTOMERS

FOR DETAILS CONTACT: KARIE WHITE, Marketing Communications Manager, at 800-558-6327 or [email protected]

18 CAMP SYSTEMS INTERNATIONAL ❖ FEBRUARY 2010

WISH YOU WERE HEREto experience aviation service at its finest.

Our dedicated professionals

NEW

Training in Paris 2010

CAMPCalendar

CAMP strongly believes in fully supporting its customers in making the best use of its products and services. CAMP EUROPE now offers the opportunity to attend training at the Paris offi ce.

Full-day training sessions are scheduled twice a month. Each session has its own agenda. Join us for one training course or both:

Training 1 (duration 1 day)ADVANCED TRAINING:

MAINTENANCE MODULE

Training 2 (duration 1 day) ADVANCED TRAINING:

CAMO & QUALITY CONTROL ASPECTS

Limited to 10 persons per session. Training includes course package, lunch and refreshments during breaks, and training certifi cate.

There is no charge for training at CAMP.

Webinars 2010Webinars: Free web-based training.

CAMP Webinars are “overview” sessions, covering a variety of CAMP application fea-tures with time throughout the Webinar to answer your topic specifi c questions.

CAMP Classic: Scheduled on THURSDAYS of each month.

CAMP 3.0: Scheduled on TUESDAYS of each month.

To register, go to www.campsystems.com and click ‘Attend a free CAMP webinar.’

If you don’t see a Webinar that fi ts your schedule, please call us. We’d be glad to arrange web-site assistance/training at a time that is convenient for you.To schedule a webinar, call 877-411-2267.

FEBRUARYTHURSDAY, FEBRUARY 49:00 AM - 10:30 AM EDT

THURSDAY, FEBRUARY 112:00 PM - 3:30 PM EDT

THURSDAY, FEBRUARY 1810:00 AM - 11:30 AM EDT


MARCHTHURSDAY, FEBRUARY 49:00 AM - 10:30 AM EDT


THURSDAY, FEBRUARY 1810:00 AM - 11:30 AM EDT


APRILTHURSDAY, APRIL 1

9:00 AM - 10:30 AM EDT

THURSDAY, APRIL 82:00 PM - 3:30 PM EDT

THURSDAY, APRIL 1510:00 AM - 11:30 AM EDT

THURSDAY, APRIL 223:00 PM - 4:30 PM EDT

THURSDAY, APRIL 299:00 AM - 10:30 AM EDT

FEBRUARYTraining 1: Tuesday, February 16

Training 2: Wednesday, February 17

MARCHTraining 1: Tuesday, March 16

Training 2: Wednesday, March 17

APRILTraining 1: Tuesday, April 20

Training 2: Wednesday, April 21

MAYTraining 1: Tuesday, May 18

Training 2: Wednesday, May 19

JUNETraining 1: Tuesday, June 15

Training 2: Wednesday, June 16

JULYTraining 1: Tuesday, July 6

Training 2: Wednesday, July 7

To register, please select from the schedule (right) and send an email to [email protected].

We look forward to your participation.

AUGUSTNo Scheduled Training

SEPTEMBERTraining 1: Tuesday, September 14

Training 2: Wednesday, September 15

OCTOBERTraining 1: Tuesday, October 12

Training 2: Wednesday, October 13

NOVEMBERTraining 1: Tuesday, November 16

Training 2: Wednesday, November 17

DECEMBERTraining 1: Tuesday, December 7

Training 2: Wednesday, December 8

CAMP CLASSIC

FEBRUARYTUESDAY, FEBRUARY 2

9:00 AM - 10:30 AM EDT

TUESDAY, FEBRUARY 92:00 PM - 3:30 PM EDT

TUESDAY, FEBRUARY 1610:00 AM - 11:30 AM EDT

TUESDAY, FEBRUARY 233:00 PM - 4:30 PM EDT

MARCHTUESDAY, MARCH 2

9:00 AM - 10:30 AM EDT

TUESDAY, MARCH 92:00 PM - 3:30 PM EDT

TUESDAY, MARCH 1610:00 AM - 11:30 AM EDT

TUESDAY, MARCH 233:00 PM - 4:30 PM EDT

TUESDAY, MARCH 309:00 AM - 10:30 AM EDT

APRILTUESDAY, APRIL 6

2:00 PM - 3:30 PM EDT

TUESDAY, APRIL 1310:00 AM - 11:30 AM EDT

TUESDAY, APRIL 203:00 PM - 4:30 PM EDT

TUESDAY, APRIL 279:00 AM - 10:30 AM EDT

CAMP 3.0NOW OFFERED

CAMP APPLICATION SUPPORT

Knowledgable. Friendly. Ready to Help.

Tel: 1-631-588-3200TF: 1-877-411-2267

[email protected]

LNK 800.228.4277 www.DuncanAviation.aero BTL 800.525.2376

avionics installations paint & interior airframe maintenanceEngine & apu parts & components aog assistance

our experts. your team.duncan’s intelligence

For more information and a free demo, please contact: Ed Murphy, Product Manager

(tf ) 877.411.CAMP (p) 631.588.3200

(e) [email protected]

Heads Up Display

Build Trips

Print Manifests

Tools for the Crew

PDA Capable

Powerful Reporting

Independent ModuleStand alone OR use with CAMP Maintenance Management

FLIGHT SCHEDULING

02 CAMP InSight FEB 2010 20pg

Documents

Transcript of 02 CAMP InSight FEB 2010 20pg