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Synergy Global is an International Effectiveness Practice

providing Effectiveness Consulting, Change Facilitation &

Executive Coaching services for people wishing to focus on

strategic priorities & major change programs.

We are currently offering a cutting edge 12-week senior

graduate work experience program with the opportunity to

extend to a paid internship.

The internship is a unique opportunity to discuss with our CEO

how to specifically gear the internship to cater for your interests,

skills & Continuous Professional Development (CPD) as well as

to partner directly with her & other consultants.

As we are a diverse & creative team anyone with any degree

may apply but preferably Commerce, Arts & IT Graduates.

Your Role Profile will be developed based on the following 3 key areas:

1) Strategic s Support SG Strategy & Marketing Plan — finding innovative

opportunities to differentiate/collaborate

s Contribute to Social Media — updating Synergy Global

LinkedIn, Facebook, Twitter, Blogs etc.

s Business Development (BD) — build networks for needs

analysis , helping to bring in new clients

2) Operational s Project Management (PM): Collaborate with the Effectiveness

Intern Team — leading your own project

s SG Tools Project: updating documents in Synergy Global

Housestyle; reviewing TED Talks & HBR Articles

s Office/Admin/IT Support — learning about how we use MS

Office, Outlook, Website, plus Team Dev Days (TDD)

3) Continuous Quality Improvement (CQI) s Lead by example: Role-modelling Synergy Global Values &

Brand (updating your BDP every Mon AM by 09.00)

s Daily Reflective Practice (RP) on your Motivational Score;

Outcomes; Issues/Learnings & how to ‘CQI’

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Host Company: Synergy Global Pty Ltd www.synergy-global.com

Executive Sponsor: Heather-Jane Gray, Chief Executive

+61 (0) 439 066 067 heather-jane@synergy-global.com

Intern Supervisor: Elise Nguyen, Team Leader – Effectiveness Interns Team (EIT)

+61 (0) 431 288 498 elise@synergy-global.com

HQ Office Address: ‘Kingstoun’, 202/461 St Kilda Road, Melbourne, VIC 3004, AUS

Internship Position: Effectiveness Intern

(Role developed from your qualifications/experience)

Duration: A minimum of 12wks, 2-3 days p/w (Tues-Thurs) with the benefit of daily Reflective

Practice; weekly CPD/Peer Mentoring Coaching; monthly Individual Performance

Reviews; & Team Development Days with our Synergy Global Leadership Team.

If interested, please contact Elise Nguyen/Noah Dau with a cover letter & 2-page CV.

Career Development: There is an opportunity for paid internship/employment after completing GOLD (equivalent to a full-time 3-month internship) if a vacant support role is available.

Interns are assessed against the SG EIT Competency Framework™ & given

comprehensive development feedback on how to close any remaining gaps in their

knowledge/skills/behaviours.

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Duration: Jan 2014 – Apr 2015 (1,3 years at 3 days per week)

Certificate: GoldDegree: Bachelor of Construction Management (1st Class Hons)

& Masters Project Management, RMIT

Key Learnings: 1) Communication - Specificity

- Chunking up (Big Picture)

- 3-point plan (with 9 point plan for detail)

2) Outcomes & Reflective Practice (RP) - Prioritising (Urgent & Important)

- Self-awareness & desire to improve

- Strategic & Operational Deliverables

3) Exceeding Stakeholder Expectations - Continuous Quality Improvement (CQI)

- Housestyle as an ‘effectiveness system’

- Building initiative & always be a step ahead

CARO

LYN

GLEI

XNER

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Carolyn was approached by Heather-Jane Gray, Synergy Global’s Chief Executive,

to become an Effectiveness Intern, when they met in Flinders on the Mornington

Peninsula. With her background in Construction & Project Management, plus

experience in Local Politics she quickly assimilated into Synergy’s fast paced

environment showing her skills in her attention to detail. Areas in need of improvement

were chucking up see & use the ‘big picture’, clarity/specificity in her communication/

instructions, & the ability to prioritise.

In her year’s work with Synergy, Carolyn learnt to use a more structured approach to

develop these areas including the use of the ‘3-point plan’ & reflective practice, as well

as regular coaching sessions with Heather-Jane Gray, Chief Executive. These improved

her abilities with self-awareness, communication & Continuous Quality Improvement

(CQI) by adding value to & supporting the Synergy Global’s Leadership Team.

Midway through her internship, Carolyn was promoted to Team Leader, taking on the

challenge of developing & recruiting to Synergy Global’s Graduate Finishing School.

With this opportunity she enhanced her abilities in envisioning the big picture,

delegation, multitasking/flexibility & the ability to give specific instructions in order to

support & guide her team. With Carolyn’s initiative, organisation, project management

& leadership skills, she has now moved on with her career, securing a new role in

Germany to continue exceeding expectations & her own personal development.

“I will never forget the ‘real world’ skills I developed at Synergy Global & the importance of self-reflection to help you continually improve your working behaviour & competences – thanks so much for giving me the tools to succeed in my career & my life.”

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Duration: Feb 2014 – Current (3 days per week)

Certificate: GoldDegree: Bachelor of Marketing, Monash University &

Bachelor of Communication Design, Swinburne University

Key Learnings: 1) Strategic Thinking & Project Management: - SMART Goals – to integrate with strategies

- ‘Specifically?’ – to ask the questions re clarity

- Project Charter; re-negotiating & re-planning

2) Values-based Thinking: - Why we do things we do? What keep us passionate?

- Living with values: plan for specific development

- Understanding brand values & their brand integration

3) Continuous Quality Improvement (CQI): - Aim for Excellence, not Perfection

- Utilising different viewpoints & opinions

- The effort for value-adding & initiatives

NOAH

DA

U

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Noah came to us with an eye for the big picture & an approachable, friendly attitude.

He quickly showed his talents in producing work at a fast pace in line with corporate

expectations. His goals for improvement were his English speaking abilities in

professional workplaces, applying his strategic thinking/theoretical knowledge to

practical workplace problem-solving, & better follow-up/project management.

To affect these changes, he learnt how to integrate SMART goals with strategies,

working on specific tasks in order to achieve the big picture. With his background

in communication design he has been placed in charge of Synergy Global’s Website

Revamp & with this opportunity, he has increased his project management skills as

well as putting his university theoretical knowledge into practice.

Synergy’s supportive values-based culture, has taught Noah how to plan his personal

development according to where his values lie & what he’s most passionate about. He

is also learning how to appreciate & utilise different perspectives to find common areas

of interest with others in order to work together towards mutually satisfying goals.

Due to Noah’s achievements over his year with Synergy Global, he has recently been

promoted to become the new Team Leader — Corporate Communications & is learning

new skills in delegation, articulation of instructions as well as talent/staff management.

“Working at Synergy Global helps me see the linkages I have missed during my university; it ameliorates my misunderstanding, enhances my knowledge pool & reinforces my strengths. Also, it allows me to see areas that I can improve from. I highly recommend the internship because it is a life-changing experience personally & professionally”.

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Duration: Apr 2014 – Sep 2014 (6 months at 3 days per week)

Certificate: SilverDegree: Bachelor of Marketing &

Master in Risk Management, Monash University

Key Learnings: 1) Communication - Elevator Pitch – quickly & simply deliver messages

- Healthy arguments with team re negotiation skills

- Confirm understanding & ask ‘Better Questions’*

2) Interpersonal skills - Critical thinking;

- Active listening;

- Good oral & written communication

3) Outcomes & Time Management - Reflective Practice (RP) – 3 learnings daily;

- Re-prioritising – due to Time & Important

- Continuous Quality Improvement (CQI) – exceed

stakeholders’ expectations

*Ref: Tighe L & Gray H-J (2013), Better Health & Wellbeing Professionals ask Better Questions

LINDA

NGUY

EN

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Linda came to Synergy Global with strong decision-making skills & a passionate

outlook in her professional discipline. Specifically, the degree provided her with an

understanding of practical cases in Not-for-Profit Organisations, Issues in Competitive

Advantage, Marketing Planning & Implementation. Synergy Global helped Linda

enhance her knowledge in her discipline/interests with the following 3 projects to lead:

1) Continuous Quality Improvement (CQI) Marketing Plan & successful implementation;

2) Review Comms plan for wider engagement in Risk Management aspects;

3) Input for re-accreditation of the Investors in People (IiP) Award (AUS/NZ)

Through these projects she gained practical skills in these areas & became more

confident in her competence — enjoying active debate with her colleagues. She also

improved her critical thinking — identifying strengths & weaknesses of alternative

recommendations; active listening, whilst seeking to understand various perspectives

by asking better questions; comprehensive spoken & written communication —

conveying ideas/messages succinctly & delivering presentations professionally to

various target audiences; & effective professional writing.

She has also developed professional relationships having had the chance to meet &

network with industry professionals which has also helped her adapt to AUS culture

in both workplace & social environments. Overall, Linda has achieved strength &

self-confidence to practice independence & responsibility at work as well as the ability

to deliver a fluent & impressive presentation/conversation in English. Linda has now

returned to Vietnam where she is using these skills in another role.

“The Internship has enabled me to utilise my degrees by allowing me to acquire relevant skills & practical business acumen that is associated with Business Development. Through my time here I have gained many new skills. I can definitely say that my marketing knowledge has been greatly enhanced & this has set me up nicely for future employment in marketing.”

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Duration: Sep 2014 – Jan 2015 (5 months at 1-2 days per week)

Certificate: BronzeDegree: Bachelor of Business (Marketing) at Monash University

Key Learnings: 1) People - Business Awards Project

- Continuous Quality Improvement

- Daily Reflective Practice & Self-Awareness

2) Marketing - Assisted with updating the Marketing Deck

- Website Development

- Assisted with preparing Decks for Client Programs

3) Systems - IT – ‘How To’ instructions

- Sorting, scanning & saving files to our Server

- Helping to continuously improve Tools

MAI

NGO

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Mai came into Synergy Global with a strong work ethic, willingness to learn, & ability

to multitask. Her focus was time/task management, flexibility with changing priorities,

& having a tendency to push back on tasks/processes/feedback she didn’t agree with

(the latter not being all bad!).

Over 5 months, the Effectiveness Interns Team (EIT) has supported Mai in addressing

these development areas – along with Heather-Jane’s mentorship & coaching – to give

her the tools to change/improve on these identified behaviours. She became adept

at adding value to the team by learning to use her creativity for Continuous Quality

Improvement (CQI) in an encouraging manner. Particularly, she contributed to the

development of our Marketing Plan, researching information for various awards, as well

as helping other new interns.

Furthermore, she improved her time/task management skills by working hard at

keeping up with emphasis on project completion — simulating all corporate work

places — as well as learning how to effectively prioritise tasks. Specifically, she was

assigned different tasks relating to clients, marketing & her own projects, all of which

needed flexibility from Mai in order to meet deadlines. On top of her behavioural

development & work-related experience, Mai was able to develop good leadership

& delegation skills, using our unique cascade learning method, to guide new interns

through their Recruitment & Orientation, plus mentor them through new tasks/

projects. During her internship she also learned to re-negotiate tasks as well as taking/

giving constructive feedback positively. Overall, she achieved her goals to improve her

capability & was invited to extend her internship after completion.

“During my time with Synergy Global, I have grown personally & professionally, becoming a much more confident person.”

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Duration: Oct 2014 – Feb 2015 (5 months at 1-2 days per week)

Certificate: 10 weeks (12wks required for Bronze Certificate)

Degree: Bachelor of Marketing, Monash University

Key Learnings: 1) Communication - Better listening & questioning skills

- Get into the main point (answer question directly)

- Double-check everything

2) Outcomes & Reflective Practice (RP) - Prioritising (Urgent & Important)

- Have a clear plan/project management

- Reflective Practice (RP) - 3 learnings daily

3) Exceeding Stakeholder Expectations - Step in Clients’ shoes (second position)

- Continuous Quality Improvement (CQI)

- Housestyle as an ‘Effectiveness System’

DUKE

TRAN “Working with Synergy Global was a really good

opportunity to see the gap between university & a real working environment.”

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Duration: Mar 2015 – Dec 2015 (5 weeks at 3 days per week)

Certificate: SilverDegree: Bachelor of Creative Arts (Drama) at Deakin University

Key Learnings: 1) Outcomes & Reflective Practice (RP): - Reflective Practice (RP) - 3 learnings daily

- Positive thinking – red/green stories line

- S.M.A.R.T values-based goals & implementation

2) Communication: - Managing up & respectful push backs

- Asking better questions to leverage others talents

- Specificity

3) Systems: - Admin Support

- Continuous Quality Improvement

- Sorting, scanning & Filing

JULIE

THI

NDM

ARSH

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Juliet came to Synergy Global from an acting background with promotional marketing

experience. This internship gives her the opportunity to expand her skillset to increase

employability outside of the acting industry, whilst enhancing her already strong

presentation skills. Through her acting Juliet has learnt many tools that aid her in

understanding the psychology behind people’s innate motivation. She is emotionally

intelligent & well able to mentor other new interns in this regard, whilst contributing to

the implementation of Synergy Global’s Business Strategy & Marketing Plan.

With her strong work ethic & Heather-Jane Gray’s mentorship/coaching, Juliet is fast

learning what is required in a corporate team — from supporting senior colleagues

to managing new interns. Previous acting training has taught her to be self-aware &

confident in her individuality, focussing on her strengths. These assets are enhanced

through regular sessions with Heather-Jane & other ICF Credentialed Coaches.

Juliet’s charismatic skills allowing her to engage a room & easily connect with people

are about to be put to the test as she is learning how to market Synergy Global

through face-to-face communication with prospective clients.

She is also learning advanced editing & PowerPoint skills, as well as how to

develop online video promotional material. These tasks will teach her more about

presentational skills, perseverance & how to confidently approach people to sell

oneself/organisations. On top of this, Juliet is learning how best to manage her time by

juggling priorities in the fast-paced corporate world, exceed expectations in Continuous

Quality Improvement (CQI) & all round personal development.

“I’ve received support in my own personal development, the ability to share my ideas no matter what position I hold, & healthy pressure to build work pace in order to reach corporate employment standards. Synergy Global’s values of having a diverse team have allowed me to use my degree in Creative Arts in something I hadn’t before thought possible. This work experience, along with coaching from Heather-Jane Gray, CEO has improved self-awareness & increased my positivity/drive to succeed & find joy from it.”

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Duration: Apr 2015 – current

Certificate: Silver (Due for Gold Certificate in Jun 2016)Degree: Bachelor of Commerce (Marketing & Finance) &

Masters of Professional Accounting

Key Learnings: 1) Communication - Being more specific & speaking up confidently

- Chunking-up/down (Big Picture/Details)

- Confirm understanding & ask ‘Better Questions’*

2) Outcomes & Reflective Practice (RP) - Self-awareness & desire to improve

- Prioritising (between Urgent & Important)

- Positive thinking – reframing red to green story-lines

3) Leadership - Assertively comms with a diverse & virtual team

- Team management with influencing skills

- SMART Goals & Project Management

*Ref: Tighe L & Gray H-J (2013), Better Health & Wellbeing Professionals ask Better Questions

ELIS

ENG

UYEN

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Elise is currently working at Synergy Global as an Effectiveness Intern. With her

background of Marketing & Finance plus her willing to learn, she was flexible with

various tasks to show her skills & her attention to detail.

She learned to work in fast paced environment so that she can deliver more high

quality outcomes under pressure by practising Continuous Quality Improvement (CQI).

Through the internship, she has improved her time-management skill which is not only

useful for her work but also her work-life balance as well as her study at university.

She has also enhanced her self-awareness by practising Reflective Practices (RPs),

communication skills & ability to work with various people through Graduate Finishing

School project plus helping consultants with their Recruitment & Orientation (R&O).

After completing her 12-week internship, Elise was invited to extend her internship &

promoted as a new Team Leader of the EIT.

With this opportunity she improved her abilities in thinking the big picture, delegation

& the ability to use her influencing skills to work with, support & guide the EIT.

Thanks to a friendly, enjoyable & supportive working environment at Synergy Global,

Elise is becoming more positive & self-confident with her strengths & comfortable to

communicate different people.

“Synergy Global is where I have found myself. I have become more aware of my personal value, & strengths. For Continuous Professional Development, (CPD), I have improved my working behaviour & personal life. Heather-Jane & the EIT are supportive & lovely to work with. Since started, I have learned how to remove my perceived & judgmental thinking so that I feel more comfortable to openly communicate with people from different background & expand my network”.

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Duration: Apr 2015 – Aug 2015 (5 months at 1-2 days per week)

Certificate: 10 weeks (12wks required for Bronze Certificate)

Degree: Bachelor of Marketing

Key Learnings: 1) People

- Time management, effective at workplace, prioritise

task base on Importance/Deadlines; RP & CQI

- Teamwork, negotiation, reframe attitude, lead

healthy argument & communication skill

- Recruitment & Orientation process

2) Marketing- Assisting with Marketing Plan/Business Development

- Supporting marketing goals/activities, incl apply for

business award, event and explore potential market

- Business Development through email & network

3) Systems- Proficient use of Microsoft Office 360

- Sorting/scanning to add value to docs adhering to

housestyle to ensure branding

- Professional use of virtual communication

(Skype, Emails, LinkedIN, etc.)

ANH

DOAN

“Working at here gave me an opportunity to fill the gap between university & business environment. I received all the support (& also pressure) to grow both as a person/employee, understand my strengths/weaknesses for self-development. I also learned a lot about Australian culture, teamwork, managing upward & team spirit. Highly recommended for students who looking for a valuable internship.”

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Duration: Dec 2015, 3 days/week

Certificate: Bronze (Due for Silver Certificate in May 2016)Degree: Master of Financial Analysis, La Trobe

Key Learnings: 1) Project Management

- Project Management Process & Skills

- Planning Skills (Assess, Plan, Implement & Evaluate)

- Chunking up for the Big Picture

2) Outcomes & Reflective Practice (RP)- Personal Development (utilising Strengths to

compensate for Weaknesses)

- Taking initiation

- Prioritisation (flexibly switching between tasks)

3) Communication - Marketing for SG & myself/my career

- Improving Emotional Intelligence

- SG Behavioural Feedback Model™

HANH

NGUY

EN

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Hanh joined Synergy Global since Dec 2015, offering a combo of 3-year experience in

financial analysis, 4-year experience in organising events, finding sponsors and more

than 20-year of being awesome.

She has brought to Effectiveness Intern Team (EIT) a delightful atmosphere, which

lifts up the team Motivational Score & Enthusiasm. Her expertise in budgeting & using

Excel spread sheets have been well applied in Tenders/Contracts.

In Synergy Global, she found what she has looked for, a strong value-base leadership

role model, who values Human Development & Continuous Quality Improvement

(CQI). Moreover, the Internship has also equipped her with Transferable Skills, CQI &

a healthier lifestyle. Additionally, in the Synergy Global family, with the generosity of

Heather-Jane Gray’s mentorship & coaching, plus the Effectiveness Intern Team’s great

environment (supportive, non-hierarchical & open/honest), Hanh has been able to

stretch herself towards reaching her full potential.

She has developed more professional manners, efficiently prioritising work & taking

more initiative. Every day, she becomes her better self.

“Synergy Global is the best land to learn & become my best-self. Here I develop my leadership skills, besides apply my technical skills in the real world. Heather-Jane, CEO is a great role model for a leader plus living a healthier & more balanced lifestyle. The Effectiveness Intern Team (EIT) is friendly & supportive. Synergy Global is the place, where you want to be.”

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