002 customer & market research

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‘Don’t be cocky. Don’t be flashy. There’s always someone better than you.’ Tony Hseih. Co-Founder, Zappos Launch48 | what is? Market research

Transcript of 002 customer & market research

Page 1: 002   customer & market research

‘Don’t be cocky. Don’t be flashy. There’s always someone better than you.’Tony Hseih. Co-Founder, Zappos

Launch48 | what is?

Market research

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‘Don’t be cocky. Don’t be flashy. There’s always someone better than you.’Tony Hseih. Co-Founder, Zappos

Launch48 | Market research

•TAM, SAM, TM•Competitor analysis

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‘Running a startup is like being punched in the face repeatedly, but working for a large company is like being waterboarded.’

Paul Graham. Co-Founder, Y Combinator

Launch48 | TAM

Total Addressable

Market

Served available market

Targetmarket

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‘Don’t be cocky. Don’t be flashy. There’s always someone better than you.’Tony Hseih. Co-Founder, Zappos

Launch48 | Market research How do I find this?

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‘Don’t be cocky. Don’t be flashy. There’s always someone better than you.’Tony Hseih. Co-Founder, Zappos

Launch48 | Competition Competition

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‘Don’t be cocky. Don’t be flashy. There’s always someone better than you.’Tony Hseih. Co-Founder, Zappos

Launch48 | Competition

•An understanding of the number of competitors.•Competitor strengths & weaknesses.•Business models & pricing.•Marketing strategies.•Prove or disprove your unique selling points.

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‘Don’t be cocky. Don’t be flashy. There’s always someone better than you.’Tony Hseih. Co-Founder, Zappos

Launch48 | Feature analysis

Your product Compet 1 Compet 2

Feature 1 Yes Yes Yes

Feature 2 No Yes No

Feature 3 Yes Yes No

Feature 4 Unlimited 10 users 2 Users

Feature 5 $9.99 $14.99 $3.99

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‘Don’t be cocky. Don’t be flashy. There’s always someone better than you.’Tony Hseih. Co-Founder, Zappos

Launch48 | Key metrics

•Revenue & profit•Active users per month•Unique visitors•Investment raised•Customers acquired (paid for)•Average customer retention period•Lifetime value of a customer•Cost per acquisition•Social media following

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‘Don’t be cocky. Don’t be flashy. There’s always someone better than you.’Tony Hseih. Co-Founder, Zappos

Launch48 | Detailed Analysis

Frooly.com is very similar to Company X, but Frroly charges a monthly fee to store owners. Here is some detailed analysis on their progress to date: • Launched August 2010•1300 products•300 stores active•Average of 26 products per store•Revenue £1,800 per month (based on £6 per store * 300 active stores)•Growth of 31 stores per month

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‘Don’t be cocky. Don’t be flashy. There’s always someone better than you.’Tony Hseih. Co-Founder, Zappos

Launch48 | Indirect competitionIndirect competition

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‘Don’t be cocky. Don’t be flashy. There’s always someone better than you.’Tony Hseih. Co-Founder, Zappos

Launch48 | Detailed AnalysisBarriers to Entry

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‘Don’t be cocky. Don’t be flashy. There’s always someone better than you.’Tony Hseih. Co-Founder, Zappos

Launch48 | Market research How do I find this?

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‘Don’t be cocky. Don’t be flashy. There’s always someone better than you.’Tony Hseih. Co-Founder, Zappos

Launch48 | Find this

Web traffic analysis trends.google.com/websites

Web Traffic analysis www.alexa.com

Company structure & revenues www.duedil.com

Twitter follower comparisons followerwonk.com/compare/

Competitor search www.crunchbase.com

Patent & TM search www.ipo.gov.uk/

See who works for them linkedin.com

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‘If you aren’t getting rejected on a daily basis, your goals aren’t ambitious enough.’Chris Dixon. Co-Founder, Hunch

Launch48 LaunchPad | Week 2

Questions?

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‘Don’t be cocky. Don’t be flashy. There’s always someone better than you.’Tony Hseih. Co-Founder, Zappos

Launch48 | Agenda

Customer research

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Launch48 | Build measure learn

‘When people are placed in positions slightly above what they expect, they are apt to excel.’Richard Branson. Chairman, Virgin Group

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‘Markets come and go. Good businesses don’t.’Fred Wilson. Co-Founder, Union Square Ventures

Launch48 | Idea

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‘If you aren’t getting rejected on a daily basis, your goals aren’t ambitious enough.’Chris Dixon. Co-Founder, Hunch

Launch48 LaunchPad | Week 2

MVP

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‘Don’t be cocky. Don’t be flashy. There’s always someone better than you.’Tony Hseih. Co-Founder, Zappos

Launch48 | MVP Tools

•Launchrock.co•Trigger.io•Phonegap•App Cooker (drag and drop app building)•Twitter Bootstrap•Mailchimp

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‘Markets come and go. Good businesses don’t.’Fred Wilson. Co-Founder, Union Square Ventures

Launch48 | Measure

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‘If you aren’t getting rejected on a daily basis, your goals aren’t ambitious enough.’Chris Dixon. Co-Founder, Hunch

Launch48 LaunchPad | Week 2

Measure

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‘If you aren’t getting rejected on a daily basis, your goals aren’t ambitious enough.’Chris Dixon. Co-Founder, Hunch

Launch48 LaunchPad | Week 2

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Business Model Canvas | Customer segments

‘You need to be surrounded by good advisors but you also have to trust your instinct.’Chris Hughes. Co-Founder, Facebook

• Age: 26 • Profession: PR• Marital status: engagedSpends her time:• Work: 40 hours per week.• Leisure:

•Tennis: 2 hours per week.• Pub: 3 hours at the weekend with friends.

Online time:• Email: mainly work - 300 emails per week.• Social:

•Facebook: mobile• Pinterest: Fashion bloggers•Twitter: only for work.

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‘If you aren’t getting rejected on a daily basis, your goals aren’t ambitious enough.’Chris Dixon. Co-Founder, Hunch

Launch48 LaunchPad | Week 2

Questions?

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‘The lean startup method is not about cost, it is about speed.’Eric Ries. Blogger

Launch48 | Group work

Plan out you first feedback loop(30 mins)

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‘Don’t let people tell you your ideas are stupid - if you’re really passionate about something, find a way to build it.’Dennis Crowley. Co-Founder, Foursquare

Danke.Grazie.Shukran.Merci.Takk.Xie xie.Toda.

Thanks.

@launch48Choose your journey.

Fin | End