001 Key Aspects of Communication

Arslaan Ghauri

http://www.trazeetravel.com/tips/hand-gestures-to-avoid-when-visiting-other-cultures.php

COMMUNICATIONIN THE WORKPLACE

Lesson Objectives; to understand and explain what ‘Communication’ means (using pictures)

to identify and describe the main forms of Communication in the workplace

to organize the different types of Communications using workplace examples

Question: What is Communication?

Communication

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Activity 1

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??

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? Listening

Conversation

Telephone call

Presenting

Giving information Speaking

Understanding

Sending messages

Question: What is Communication?

Answer: Communication is about giving and receiving information to understand each other

Question: What is Verbal Communication?

Verbal Communication

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?

???

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? Activity 2

Question: What is Verbal Communication?

Answer: Verbal Communication is about giving and receiving information using speech, writing, video, telephone and other types of media

Question: What is Non-Verbal Communication?

Non-Verbal Communication

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???

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?Activity 3

Question: What is Non-Verbal Communication?

Answer: Non-Verbal Communication is about giving and receiving information using wordless clues. Such as; body language, gestures, sign language and facial expressions

Verbal Communication

Non-Verbal Communication

Activity 4

Speech Written Presentation

Facial expressions E-mail messages

Body language Telephone conversations

Eye contact Video Gestures Letters Appearance Posture

Sign language

Television Movements

Use the table to sort the different types of Communications in their correct groups.

Verbal Communication Non-Verbal Communication

Written Facial expressions Speech Body languageE-mail messages GesturesTelephone conversations Posture

Television Appearance Video Movements Presentation Sign language

Letters Eye contact

Check your answers…

Arslaan Ghauri

http://www.trazeetravel.com/tips/hand-gestures-to-avoid-when-visiting-other-cultures.php

Arslaan Ghauri

001 Key Aspects of Communication

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