0 IEA-eTrip presentation Iss1 Poland 2007 06 08 Our experience Some lessons learned Ministry of...

0 IEA-eTrip presentation Iss1 Poland 2007 06 08

Our experience

Some lessons learned

Ministry of Transport in Poland and World Bank

Workshop on Road User Charging Systems

Warsaw, 11-12 June 2007

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Egis ProjectsJune 2007

Outline

Focus on Egis Projects

Interoperability experience: the Information Exchange Agent project in Ireland

Independent Service Providers

Conclusions

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Roads & Highways 38%

Urban & Regional Development 7%

Airports 2%

Urban Transport 10%

Institutional & Other 11%

Rail 6%

Maritme, Ports & Inland

Waterways 10%

Operations & Maintenance 16%

Egis turnover, staff and activities in 2006

Egis turnover (2006): €382 million

Total Staff: 58503350 Egis direct staff

2500 Operations and Maintenance companies

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Egis Organisation

- Total consolidated balance: €173 billion

- Staff Number: 35 900

- AAA rated financial organisation

Engineering

Caisse des Dépôts et Consignations

EGIS SA

PPP & Turnkey Contracts Operation

100%

Scetauroute

Semaly

ISIS

BCEOM

Other engineering subsidiaries

Egis Projects

EPAP Australia

EPSYS Philippines

Transroute International

15 Operating Subsidiaries Worldwide

Egis Projects Polska

100%

Concession Investments

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Operations and ETC Services

Egis Projects has extensive experience in the field of tolling and customer relationship management for ETC services

15 projects currently in operation

Operation Key Figures Length of motorways: 950 km (850 in operation, 950 when fully operational)

Toll revenue: €792 million

Total staff: 2 850

Number of daily toll transactions: 1.33 million

Number of toll plazas (including ETC gantries): 102

Number of toll lanes: 474

Activities in Poland: A4 Katowice-Krakow: operator of the motorway together with Stalexport (STA)

A2 Swiecko-Konin: investor in AWSA, system integrator and operator in AESA

Egis Projects Polska office in Warsaw

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Waterford Bypass (Celtic Roads) – Op 2009

Fermoy Bypass(DirectRoute) – Op 2006

Portlaoise-Castletown & CulahillBid underway – to be open by 2010

M4 Kilcock-Kinnegad (Eurolink)

M3 Clonee-Kells (Eurolink) – Op 2009

Galway to East BallinasloeICON – to be open by 2010

Limerick Southern Ring Road Phase IIDirect Route – to be open by 2010

Open to traffic

Bids or construction in process

M1 Dundalk Western Bypass (Celtic Roads)

Toll Infrastructure in Ireland

Eastlink, Westlink (NTR)

Dublin Port Tunnel (Egis) – Op 2006

M50 Upgrade (Sanef) – Op 2008

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Toll projects fall under the National Roads Authority (NRA) responsibility

6 toll projects open to traffic as of 1 January 2007

Four existing and two new:

N8-Fermoy bypass

Dublin Port Tunnel (operated by Egis)

M50 Westlink infrastructure will be ORT by mid-2008

At least 6 additional toll roads to be open by 2010 (on-going PPP programme)

Toll Infrastructure in Ireland

12 projects with toll activity in 2010

Potentially 12 different concessionaires (and operators)

Projects are spread out across the country

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Defining basic interoperable rules in adherence to the EC Directive 2004/52/EC on interoperable road toll systems across Europe including the EETS (European Electronic Toll Service)

Setting contractual obligations in concession contracts, requirement for interoperable ETC facilities among toll operators

Providing a clearinghouse facility to the toll operators: the Information Exchange Agent (IEA)

NRA Objectives and Activities

The National Roads Authority (NRA) is actively promoting Interoperable ETC in Ireland

Aim: Offer the possibility to cross any tolled facility in the country on dedicated ETC lanes with one tag per vehicle and one

national toll account

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IEA Functional Requirements

Information Exchange Agent (IEA) services required:

Collation, processing and distribution of data (customer and charging information) related to ETC operations

provided by all subscribing operators (transactions, enforcement information, subscribers’ black, white and grey lists)

Preparation of monthly statements for the settlement of interoperable revenue between operators

Provision of a help-desk for toll operators in relation to such services

The Information Exchange Agent (IEA):a clearinghouse to manage ETC interoperability between toll operators

Outsourcing system supply and operation contract on behalf of the NRA

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IEA Functional Requirements

Information

Exchange Agent

Road Operator

1

Black/Grey/white Lists

Roaming Transactions

Aggregate B/G/W Lists

Relevant Transactions

Monthly Balance Statements

Balance Payments (Monthly)

From ROs and other ETC

operators to IEA

From IEA to ROs and other

ETC operators

Information Flows

Road Operator

2

Road Operator

3

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IEA Contract & Organisation

Information Exchange Services Agreement: Outsourcing contract awarded to Egis for the delivery of IEA services

Contract duration: 6 months implementation, daily operations and progressive connection of new operators for 5 + 2 years

Performance-based payments

Awarded on basis of very competitive international tender process

Overall contract value: approx. €5 million

Information Exchange Agreement: multiple parties (NRA, IEA, Road Operators) interface agreement

Defines rights and obligations between the parties

Netting Agreement: among operators

Defines commercial rules in relation to interoperability (accounts settlements, roaming fees, etc)

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Payment Invoice

ReceiveConsolidate

distribute

ReceiveConsolidate

distribute

Charging information

Consolidated Lists

IEA

IEA Office

UserUser Service Toll roadservice

Toll roadservice

Road Operator

IssuerIssuer

Lists

ETC Service Provider(Tag Issuer)

Consolidated charging information

Technical Solution – Business Model

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Status of the IEA project

It works properly! System successfully delivered in November 2005 (6 months from

award to start-up)

NRA statement: “It’s a great technical and operational success”

Key facts: 6 Road Operators already signed up and connected to IEA

M1 Cetlic Roads M4-M6 Eurolink M8 Fermoy DirectRoute Dublin Port Tunnel (NRA/Egis M50 Westlink (NTR) M50 Eastlink (NTR)

2 Independent Service Providers signed up and connected to IEA (Easypass and eTrip)

Total of 8 operators connected to the IEA service

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Summary of success and benefits to users – 1/2

In terms of technology, innovation and business model, the IEA is

A highly reliable, secure, easy to manage and scaleable technical architecture

An efficient and short implementation lead time: 6 months for the system design, development and commissioning

A simple interface for road operators and tag issuers, both on technical and commercial levels

This has been the cornerstone to ETC interoperability in Ireland

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Summary of success and benefits to users – 2/2

In terms of convenience for Road Operators and road users, the IEA is

A centralised architecture for data exchange for all Irish toll operators and tag issuers

Means a reduced number of data links and data exchanges (N operators to one IEA, instead of N-to-N operators)

A solution enabling separation of the road operator from the tag issuer (pure service provider)

Establishes basis for the emergence of independent tag operators and/or road operators without a specific tag subscribers’ management facility

Irish road users are being offered the long anticipated

“one account – one tag – one bill” service package

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Why a similar framework could be possible in Poland

Regulatory framework Important to have a national regulator supervising all the tolling

schemes (for example, in Poland)

This regulator can handle a back office which enables national management of black/grey/white lists and possibly exchange of transaction information between Toll Service Providers

This would help support technical and commercial interoperability between past and future tolling schemes

Requirement for all new schemes to be open tenders in adherence to EC Directive 2004/52/EC on interoperable road toll systems and the EETS (European Electronic Toll Service)

Egis can develop and operate such a clearinghouse system within the framework of interoperability objectives of National Roads Authorities

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Convenience has a new name and that name is eTrip

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What is the eTrip activity?

ETC Tag distribution – pure service provider independent from the infrastructure

Customer account management

A combination of three challenges:

1 - Manage its own customers as an Independent Service Provider

2 - Provide customer management services to concessionaires & car

park managers

3 - Associate extra services to ETC tags distributed for tolling

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Payment Invoice

ReceiveConsolidate

distribute

ReceiveConsolidate

distribute

Charging information

Consolidated Lists

Information clearinghouse

ClearinghouseOffice

UserUserService

Toll Infrastructure

Service:• EP

• Others

Toll Infrastructure

Service:• EP

• Others

Road/ Infrastructure Operator

IssuerIssuer

Lists

EP-Other-eTrip(tag issuers)

Consolidated charging information

ETC tag distribution business model

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Opening & management of ETC users’ accounts

Certification & purchasing of Electronic tags as well as management of stocks

Selling and distribution of Electronic tags to Users

Conception and distribution of leaflets promoting the ETC services

Collection of tolls from the Users' accounts and transfer of the relevant tolls to the Toll Operator bank account

Processing and transfer to the Toll Operator toll System of all White, Grey and Black lists (IEA)

Call centre & Point of Sales staff

Services proposed by eTrip to operators – 1/2

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Customer website development & maintenance including customer self service space:

account opening

on-line payment

account details updates

etc

Management of a POS network and distribution partners

Management of toll free tags (exemptions)

Compliance with Toll Operator commercial policies

Provision of the customer hotline services

Reporting of all monies transferred, paid or collected

Sending of all reports to the Toll Operator

Services proposed by eTrip to operators – 2/2

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Conclusions

Key benefits for separating toll service providers from toll infrastructure operations

Toll service provider markets can be developed independently from public sector aspirations, planning and budget constraints

Toll service providers can reduce cost levels for (private or public owned) concession companies (infrastructure providers) whilst increasing the level of service to the road users

Toll service providers can provide additional services to road users (car parks, petrol stations, private access facilities, etc)

Advantages for Governments Higher take-up rate for ETC Reduce ETC management costs Reduce operating costs for

infrastructure operators Lead the development of

interoperability tolling/road user charging

Advantages for road users

Increases user comfort

Reduces complexity for subscribers – requires that this system be convenient to use and setup

Provides platform for ‘One account – One bill – One Tag’ for all road toll users

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Contacts:

Manager Business Development

Steve Morello

+33 1 30 48 48 66

[email protected]

Manager of Business Unit

Emmanuel Michaux

+33 1 30 48 43 68

[email protected]

Thank you for your attention

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