Demand Avoidance Phenomena (Pathological Demand Avoidance ...
When determining how to manage conflict, we tend to utilize different styles depending on the...
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Transcript of When determining how to manage conflict, we tend to utilize different styles depending on the...
MANAGING CONFLICT
Management of Conflict
When determining how to manage conflict, we tend to utilize different styles depending on the situation:
Avoidance—Non-confrontational: walking away from the situation
Accommodation—Non-confrontational: setting aside your needs for the needs of the other party
Competition—Win/lose: your loss is the other party’s gain; tactics include: forcing, low-balling, time constraints, deception, etc.
Compromise—Splitting the difference: (i.e. flipping a coin, cutting something in half)
Collaboration—Win/win: both parties mutually benefit, and creative alternatives are achieved.
Responding to Conflict
Satisfying own needs
Sati
sfyin
g o
thers
’ needs
Avoiding
CollaboratingAccommodate
Compromising
Competing
New Directions for Conflict Management
Bargaining/Negotiation
Third-Party Conflict Resolution
Bargaining/Negotiation
Negotiation: an interpersonal decision-making process necessary whenever we cannot achieve our objectives single-handedly Ex. Buying a car; buying a house; things at
work
Integrative Bargaining
Distributive Bargaining
Differences Between Distributive & Integrative Bargaining
Distributive Claim Value (win-lose)
Positional/ Rights/ Power
Goal: Individual Gain
Single Issue
No future relationship
Integrative Create Value (win-win)
Principled / Interest
Goal: Mutual & Individual Gain Multiple Issues
Long-term relationship
Third-Party Conflict Resolution
Managerial Conflict Resolution
Outside Conflict Resolution
Managerial Conflict Resolution
Roles: Inquisitor Judge Advisor Motivator Investigator Restructurer Problem solver Procedural marshal
Outside Conflict Resolution
Mediators—help parties facilitate the dispute but hold no decision power
Arbitrators—makes binding decisions based on the proposals and arguments of the parties involved in the conflict