COMMUNITY COLLEGE OF PHILADELPHIA1. Course Designation MNGT 1422. Course Title Management Information Systems3. Abbreviated Course Title

for BannerManagement Information Systems

4. Division Business and Technology5. Department Marketing and Management 6. Course Description This course focuses on the role of information technology as

a business enabler and covers management information systems applications, including customer relationship management systems, enterprise systems, e-commerce applications, transaction processing systems, business analytics, and emerging technologies. Students evaluate the organizational fit and suitability of business applications and interpret the interaction between information technology, customers, processes, data, infrastructure, participants, and environment in an organization. The ethical challenges of information technology and the evolving role of management information systems in the organization, and the role and careers of MIS professionals are also covered.

7. Prerequisites/Corequisites MNGT 1218. Placement Determined by prerequisite course9. Hours and Credits 3-0-310. Class size (maximum) 3611. Programs where this course

appearsBusiness—GeneralBusiness—AcceleratedFacility Management—Construction OptionFacility Management—Design OptionNetwork Technology Management and Administration

12. Course Writer(s) Mark BambachJocelyn Sirkis

13. Contributor(s)14. Facilitator (s) Faye Allard15. Recommended Starting

SemesterFall 2018

16. Course Revision or New Course

Course Revision

17. If this is a course revision, indicate which are being revised (check box)

☐Prerequisite(s) ☐ Course Title

☒ Course Description

☐ Credit Hours ☒ Student Learning Outcomes

19. Course Attributes None20. Date February 27, 2018

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A. Rationale

Management 142 needs to be updated in order to remain current with the technology the course focuses on and so it aligns with four-year schools that our students will transfer to after graduation from the College. The inclusion of the following topics ensures that the content of the course is transferrable: global e-business/collaboration, IS and organizations, ethical issues in IT, IT infrastructure, business intelligence (databases, telecommunications, internet, wireless technology, securing information systems), e-commerce digital goods and building information systems. These updates have necessitated revisions to the course description and student learning outcomes.

Current Course Description: This course provides students with an understanding of the systems analyst’s job requirements and skills, and familiarizes students with the methods of creating and maintaining a management information system. Students are also exposed to management functions and project management techniques and will trace the five phases of a systems study. Data-gathering methods are studied, as well as interviewing and documentation techniques, cost analysis, hardware and software acquisition and the finalization of systems implementation.

Proposed Course Description: This course focuses on the role of information technology as a business enabler and covers management information systems applications, including customer relationship management systems, enterprise systems, e-commerce applications, transaction processing systems, business analytics, and emerging technologies. Students evaluate the organizational fit and suitability of business applications and interpret the interaction between information technology, customers, processes, data, infrastructure, participants, and environment in an organization. The ethical challenges of information technology and the evolving role of management information systems in the organization, and the role and careers of MIS professionals are also covered.

B. SLOs and Methods of Assessment

Current

Student Learning OutcomeUpon successful completion of the course,

students will be able to:

Method of Assessment

1. Apply the major tools of information systems in global business today.

Embedded exam/test/quiz questions, case studies, assignments, classroom/electronic discussions, course grades, course evaluations

2. Compare and contrast ethical and social issues in information systems.

Embedded exam/test/quiz questions, case studies, assignments, classroom/electronic discussions, course grades, course evaluations

3. Describe information technology infrastructure and emerging technologies

Embedded exam/test/quiz questions, case studies, assignments, classroom/electronic discussions, course grades, course evaluations

4. Identify and explain how companies Embedded exam/test/quiz questions, case

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achieve operational excellence and customer intimacy through enterprise applications.

studies, assignments, classroom/electronic discussions, course grades, course evaluations

5. Identify the types of e-commerce and electronic payment systems.

Embedded exam/test/quiz questions, case studies, assignments, classroom/electronic discussions, course grades, course evaluations

6. Describe systems development and organization change when building information systems.

Embedded exam/test/quiz questions, case studies, assignments, classroom/electronic discussions, course grades, course evaluations

Proposed

Student Learning OutcomeUpon successful completion of the course,

students will be able to:

Method of Assessment

1. Explain how businesses use existing and emerging technologies in information systems, including cloud computing, (SaaS), mobile digital platforms, business intelligence, and information security systems to stay competitive.

QuizzesWeekly Simulations/Case StudiesIndustry AnalysisIn-class and online discussion

Final Project2. Extrapolate the ethical, social,

environmental, and health-related concerns associated with society’s increased dependence on technology, including concerns related to privacy, intellectual property, physiological changes, pollution, targeted marketing, changes in employment and employability, and globalization.

QuizzesWeekly Simulations /Case StudiesIndustry Analysis

In-class and online discussion

3. Relate common information systems types, such as Customer Relationship Management (CRM), Transaction Processing Systems (TPS), Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Sales Force Automation (SFM), HRIS, to specific business processes.

QuizzesWeekly Simulations /Case StudiesIndustry Analysis

In-class and online discussion

Final Project

4. Differentiate between a transactional database and a data warehouse and give examples of how Database Management Systems (DBMS) can be used to mine information.

QuizzesWeekly Simulations/ Case Studies

In-class and online discussionFinal Project

5. Differentiate business intelligence needs for employees at different levels within an

Weekly Simulations /Case StudiesIndustry Analysis

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organization (operational, middle management, and senior management levels).

In-class and online discussionFinal Project

C. GradingQuizzes 25%Industry Analysis 25%Simulation/Case Studies 25%Industry Analysis Final Project 25%

D. Planned Sequence of Topics

Week Topic Quizzes / Tests / Projects1 Organizations, Management and

the Networked EnterpriseChapter Quiz, Assignment: Predicting the future of computers and information systems.

2 Global e-business/ Collaboration Chapter Quiz, Assignment: Simulation concerning enterprise applications and business processes

3 IS and Organizations Chapter Quiz, Assignment: Applying Porters Competitive Forces Model – How IT can combat competitive forces.

4 Ethical Issues in IT Chapter Quiz, Assignment: Intellectual Property Case Study

5 IT Infrastructure Chapter Quiz, Assignment: Small business simulation and the benefits of Cloud Computing

6 Business Intelligence: Databases Chapter Quiz, Assignment: Use of transactional databases and data warehouses to convert transactions into business intelligence.

7 Telecommunications, Internet, Wireless Technology

Chapter Quiz, Assignment: Small Business Simulation – E-commerce sites and SEO

8 Securing Information Systems Chapter Quiz, Assignment: Election controversy – Clinton emails and Russian Hacking

9 Operational Excellence and Customer Intimacy

Chapter Quiz, Assignment: Small Business Simulation: Develop a CRM plan

10 E-commerce: Digital Goods Chapter Quiz, Groupon Case Study11 Managing Knowledge Chapter Quiz, Exercise: Design an Expert System

Protocol12 Enhancing Decision Making Chapter Quiz, Exercise: Identify Information Needs

at Operational, Middle, and Senior Management Levels

13 Building Information Systems Chapter Quiz, Simulation: Choosing a Development Method

14 Managing Projects Chapter Quiz, Case Study: ACA Roll Out15 Final Exam/ Final Project Final Exam or Industry Analysis PowerPoint

PresentationE. Student Learning Activities and Assignments

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Weekly Simulation: Students apply Management Information Systems concepts to a simulated small business: a candy store called The Sugar Shop. The Sugar Shop begins by automating some business processes and using IT to overcome competitive forces. Students apply what they've learned about information to the Sugar Shop. For example, they identify target markets from data sources, protect company data from hackers, choose appropriate cloud computing resources, create database columns (attributes) for suppliers and candy types, and determine appropriate website metadata.

Quizzes: Students answer a wide variety of questions based upon chapter content.

Case Studies: Students are presented with "real-life" scenarios (often based upon news events) and use critical thinking to answer MIS-related questions.

Weekly Industry Analysis: Each student analyzes a specific industry (hotels, retail stores, fast food, airlines, etc.) and researches how MIS concepts are applied within their industry. Students also learn about other industries by researching and offering additional examples related to industries that their classmates are following.

Final Project: Students create industry-specific PowerPoint presentations (summative assessment) based upon their Weekly Industry Analyses.

F. Required and Optional Texts/Readings/Material

Recommended text: Laudon, K. & Laudon, J. (2017) Management Information Systems: Managing the Digital Firm, 15th ed. Prentice Hall.

YouTube.com videos

Web-based articles

G. Resources Needed for This Course

Microsoft Office (MS Word and PowerPoint)

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Appendix

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Example Simulation Question:

Systems Development Methodologies - Building the Sugar Shop App

As the owner of The Sugar Shop, you've decided that you would like to create an app (for IOS and Android devices). You are not exactly sure what you would like the app to do, but you believe you want it to do some of the following:

Allow customers to view current inventory and order products Allow customers to create and purchase their own "designer" chocolates by combining

one ingredient from a list of 5 fruits and one ingredient from a list of 5 savory herbs/spices

Contact "customer service" with an immediate video call View 360 degree videos of you (the owner) demonstrating your artisanal candy-making

skills Integrate seamlessly with your Facebook, Instagram, and Twitter feed. Send notices promoting sales and events. Allow customers to have fun by uploading photos of themselves and then have that image

rendered as a simulated chocolate rabbit.

You don't have a hard deadline for debuting the app. You just know that you would like to get something out in the next 6 months or so.

You know that this isn't something you can do yourself, but you would like to be heavily involved in the process to make sure that the program turns out the way you'd like. You decide to hire an outside firm to help you build the Sugar Shop App!

Your old friend from high school tells you that her son-in-law, Terrence, is starting his own software development firm, and he would be happy to help build the app.

You met with Terrence and described your vision for the app. Terrence took copious notes throughout the meeting.  He tells you that he will develop the app using the Traditional Systems Life Cycle (also known as "waterfall") methodology. He's ready to begin today and he'll get back to you in 6 months when the app is ready to go live.

Answer the following questions:

1) Are you comfortable with Terrence’s Traditional Systems Lifecycle Approach?2) If you are comfortable, explain why the approach is a good one. If you are not

comfortable, suggest an alternative systems development approach (be sure to include the name of the approach) and explain why it's a better method for creating the app. Be specific.

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Final Project: PowerPoint Industry Analysis Presentation 

READ ALL INSTRUCTIONS CAREFULLY! THIS IS YOUR FINAL!

If you have any questions, call or email me ASAP. I might not be available the evening that your final is due, so be sure to reach out to me well before this project is due. I am usually

available weekdays at 215-751-8834.

Your project is due on December 10, 2018 at 11:59 PM and must be submitted via Canvas.

I cannot accept late assignments.

Your final exam for this class requires that you create a PowerPoint presentation document. You will not be delivering an actual “stand up” presentation. You will only be creating and submitting the presentation material.

Rationale (why am I asking you to do this?): The creation of this presentation gives students the opportunity to demonstrate their thorough understanding of key course concepts and then to apply those concepts to a particular industry. It is expected that it should take a fairly well-prepared student around 10 minutes to create each slide in the PowerPoint presentation. If a traditional final exam takes several hours of studying and then 1.5 hours for the actual exam, this presentation alternative should be less time intensive. (How much time should it take for you to complete this assignment? 10 minutes per slide x 15 or 18 slides = 2 hours 30 minutes to 3 hours in total. If you are NOT well-prepared, it will take you longer!)

Presentation Guidelines - Follow these Instructions Carefully:

Before you do anything, find the attached rubric, read it, and print it out. You will be graded against this rubric, and so you will want to check your work against the rubric before hitting the submit button!

All pages must refer to information systems in the industry you covered throughout the semester. Do not veer off topic!

Your presentation should be 15-18 (no more, no less) pages, including a cover page. Your presentation should be submitted as a PowerPoint file.  Your writing should be in "bullet point" sentences or phrases. Please do not include long

paragraphs, but avoid "one or two-word answers" as well. Every page MUST have a title at the very top (even if it is a continuation from a previous

page) to indicate the page’s topic. Otherwise, I will not know what the page is about.  If you find that it is difficult to convey your thoughts completely in bullet points, use the

“notes” sections (there is a notes section for each page) to explain your bullet points in more detail. Do not use the "notes" feature for more than a few pages. I really want you to stick to this as a PowerPoint presentation. If you do include notes in your presentation, be sure to number the pages and let me know which pages your notes are on when you

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submit the assignment. This way, I will look for them (but only use notes if you absolutely have to).

Follow the basic guidelines for creating a good PowerPoint presentation. Keep the slides uncluttered; do NOT use a busy looking background or distracting graphics. The simplest background is best. Use an easy-to-read font. Don’t crowd the page with too much text. Use bullet points as much as possible but be sure you are answering each question. It’s fine to use graphics to help enhance what you want to say or to make your presentation attractive – but avoid anything “cutesy” or frivolous. Don’t include more than 5-6 bullet points on a page (unless each bullet point is a very short one). 

You are being asked to define certain terms in your own words and to provide examples of information technology at use in the industry you followed for this course.

When I say that I want you to define a term using your own words, I mean just that. I don't want a definition from the book, the dictionary, or someplace online. I want to hear how you would define the term. I don't care if your definition is brilliant or clumsy. I am interested in whether or not you understand the term. You should not use citations with your definitions since you won't be looking up the definitions.

When you use a source to provide an example, then you must include a citation and a hyperlink or a reference to a page in the textbook; otherwise, you are plagiarizing. If you completed your discussion posts, this should be super easy! Feel free to draw on those helpful classmate responses you received!

Be careful that you don't just "copy and paste" a bunch of links into your assignment without explanation. When you provide an example, use your words to explain the example. I need to see your words and thoughts on every page. Do not submit a compilation of "stuff" you found on the web; instead, prove to me that you understand and can apply the material we learned during the semester.

Be as specific as possible with your examples. For example, don't just say that ERP software can handle HR. Name a specific HR process that ERP software can handle.

To help you locate the work you should have already completed, I put the week that we covered each topic in parentheses next to each of the assignment requirements.

The PowerPoint presentation is drawn almost entirely from class discussion questions. It is perfectly okay to create your presentation by re-using material from your existing discussion posts – so long as you answered the discussion questions correctly.

Please follow my instructions for pages 1 and 2 of your assignment. After that, just follow the assignment in order. You can combine more than one topic onto one page although some topics might require more than one page. Just keep the total to no more than 18 pages.

Page 1: Cover page: The title of your presentation will be "Management Information Systems in the (name of your industry) Industry." You should also include your name, the date and course name/number, and my name.  For example: 

“Management Information Systems in the Airline Industry, John Doe, MNGT 142 - Dr. Sirkis, December 5. 2017”

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Page 2: State the name of your industry – Briefly (in one or two sentences) describe your industry and what it does.  Then list examples of 2-3 MAJOR (big and well known) firms in your industry (i.e. If my industry is "Fast Food," an example of a firm in this industry might be McDonalds). (see week 1)

Additional pages (some of these may require more than one page each to answer):

Information-Driven Processes - List three common processes in your industry that are driven by information systems. Briefly, describe the process and for each process, describe how information is used. 

Transaction Processing Systems (TPS) - Define, in your own words, what a transaction processing system is. Give an example of 3 transactions that commonly occur in firms in your industry. (week2)

Porter's Competitive Force - The competitive forces model is a way of examining threats to a firm in a given industry. Give just one example for each of Porter's 5 Competitive Forces. Describe a way that your firm is using or could use information systems as a strategy to counteract ONE of these forces. (week 3)

Ethical Issues - Give an example of an information technology-related ethical issue confronted by your industry or a firm in your industry. (week 4)

Cloud Computing - Define, in your own words, what cloud computing is and provide an example of how cloud computing is used at a firm in your industry. Be sure to include both software and hardware aspects. (week 5)

Transactional Database - Define, in your own words, what a transactional database is and give an example of how one is used in your industry (week 6)

Data Warehousing - Define, in your own words, what a data warehouse is and give an example of a specific decision that might be made by a firm in your industry based upon data from a data warehouse. (week 6)

Network Computing - Define, in your own words, what a LAN is and give an example (as specific as possible) of how a LAN might be used by a firm in your industry. (week 7)

Information Security - Define, in your own words, what "Information Security" means and then give an example of a company that provides information security services to firms in your industry (provide a link). Describe an information technology related security threat (besides identity theft) that might exist in your industry and suggest a way to mitigate that threat. (week 8)

Customer Relationship Management - Define, in your own words, what Customer Relationship Management Systems are. State the name of and provide a link to a company that provides CRM software to your industry. Provide 3 examples of how CRM software can be used by firms in your industry to support sales, marketing, and service. (week 9)

Enterprise Resource Planning - Define, in your own words, what ERP software is. State the name of and provide a link to a company that provides ERP software to your industry. Describe 4 specific processes that an ERP system can handle for a firm in your industry.

E-Commerce - Define, in your own words, e-commerce and describe one or more ways that e-commerce is used by a firm in your industry. Provide an example (use a link) of an e-commerce site used by a firm in your industry. (week 10)

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Social Media – Define, in your own words, social media and give an example of how social media is used by a firm in your industry. (week 10)

Expert Systems - Define, in your own words, what an expert system is and then describe a (simple) process that occurs in your industry and offer an example of how an expert system could be used to facilitate that process. (week 11)

Business Intelligence - Define, in your own words, what business intelligence (BI) is. State the name of and provide a link to a company that provides BI software to your industry. Offer two examples of how business intelligence is used or can be used in your industry. (covered in week 12, but not part of the discussion)

Information-Based Decision-Making at Different Levels - For each of the following 3 levels in an organization, give an example of an employee's job title (in your industry) and an example of information (from an information system) that someone with that title would need to make a job-related decision: Operational Level, Middle Management Level, Senior Management Level. (week 12)

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Quiz: Ethical Issues in Information Technology

Question 1 All of the following are steps in the process for analyzing an ethical issue except:

identifying the stakeholders. determining cause. identifying the potential consequences of your options. identifying and clearly describing the facts. identifying the options you can reasonably take.

Question 2One of the key concepts in patent law is novelty.

True False

Question 3 Advertisers use ________ in order to display more relevant ads based on a user's search and browsing history.

web bugs intelligent agents NORA FIP principles behavioral targeting

Question 4 "Look and feel" copyright infringement lawsuits are concerned with:

the distinction between tangible and intangible ideas. using the creative elements of another product. violation of a monopoly on the ideas behind a product. using the graphical elements of another product. the distinction between an idea and its expression.

Question 5 Which of the following U.S. laws gives patients access to personal medical records and the right to authorize how this information can be used or disclosed?

Privacy Protection Act HIPAA COPPA Gramm-Leach-Bliley Act Freedom of Information Act

Question 6

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The ethical "no free lunch" rule states that: if an action cannot be taken repeatedly, then it is not right to be taken at any time. if an action is not right for everyone to take, it is not right for anyone to take. one should take the action that produces the least harm or incurs the least cost. if something someone else has created is useful to you, it has value, and you should

assume the creator wants compensation for this work. one can put values in rank order and understand the consequences of various courses

of action.

Question 7 In the ________ model of informed consent, personal information can be collected until the consumer specifically requests that his or her data not be collected.

P3P PGP safe harbor opt-out opt-in

Question 8 Which of the following is not protected by copyright law?

Motion pictures Musical compositions Artwork Machines Maps

Question 9 Which of the following is not one of the current key technology trends that raises ethical issues?

Data storage improvements Increase in data quality Data analysis advancements Advances in networking technology Increase in use of mobile devices

Question 10 Any intellectual work product that isn't based on public knowledge can be classed as a trade secret.

True False

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Rubric for Industry Analysis Discussion PostsCriteria Ratings

This criterion is linked to a Learning Outcome *Understanding of the Material

10.0 pts Student’s post demonstrates thorough understanding and ability to apply the course material. Appropriate example(s) are given.

6.0 pts Student’s post addresses the prompt in a way that indicates partial understanding of the course material OR student does not offer an appropriate example(s).

3.0 pts Student’s post is cursory and indicates minimal understanding of the material.

0.0 pts Student’s post fails to address the prompt (receives a “0”) for the discussion

This criterion is linked to a Learning Outcome *Response to Classmate by Providing Classmate with an Additional Example.

6.0 pts Student investigates a classmate's industry and responds to the classmate by providing an additional verifiable and non-personal example. In essence, the student "helps" a classmate.

3.0 pts Student makes an MIS-related response to a classmate but fails to offer an additional verifiable and non-personal example.

0.0 pts Student fails to post a response to a classmate’s post OR the response is based entirely upon the student's opinion or limited personal experience OR the response is meaningless to the conversation.

This criterion is linked to a Learning Outcome *Citation

5.0 pts Student's initial post cites a relevant passage from the textbook or a relevant and credible web page or other credible source (Passages must be cited in the body of the text to receive credit. URL MUST be included and hyperlinked when citing information on the web).

0.0 pts No citation is included or citation is from a non-credible OR irrelevant source OR citation is not hyperlinked.

This criterion is linked to a Learning Outcome *Spelling/Grammar/Word Count. Timeliness

4.0 pts Initial post is made prior to Thursday night at 11:59 PM, is 150 words or more with minimal spelling or grammar errors.

0.0 pts Initial post submitted after Thursday 11:59 PM OR initial post is under 150 Words, OR post is written with poor grammar/spelling.

This criterion is linked to a Learning Outcome Source Selection_GNED.IL2_FA10 view longer description threshold: 3.0 pts

4.0 pts ACCOMPLISHED

3.0 pts COMPETENT

2.0 pts DEVELOPING

1.0 pts BEGINNING

0.0 pts No Evidence

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