· Web viewAffordable housing is defined in the national planning policy framework as social...

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2017/18 - KEY PERFORMANCE INDICATORS Service Performance Indicator (PI) title 2017/18 Target 2020/21 Target Target Rationale Explanation Outcome (what are we trying to achieve)? Adult Social Care % of older people (aged 65 or over) who were still at home 91 days after discharge from hospital into reablement / rehabilitation services 84% 88% Projecting effective performance and aim is to sustain this in 2017/18 This indicator shows the proportion of older people aged 65 and over discharged from hospital to their own home, a residential or nursing care home or extra care housing for rehabilitation, who are still at home or in extra care housing or an adult placement scheme setting 91 days after the date of their discharge There is strong evidence that re- ablement services lead to improved outcomes and value for money across the health and social care sectors Adult Social Care Delayed transfers of care attributable to adult social care 10 3.5 Currently in bottom performance quartile nationally. Significant initiatives in place to address this over the medium term Average number of delayed transfers of care on a particular day taken over the year that are attributable to social care or jointly to social care and the NHS divided by the size of the adult population in the area (aged 18 and over) multiplied by 100,000 Adults are supported appropriately - measures efficacy of initiatives to improve patient experience for people who need social care input Adult Social Care Long-term support needs of people aged 65+ by admission to residential and nursing care homes 530 530 This indicator reflects the number of older people (65+ adults) whose long-term support needs are best met by admission to residential and nursing care homes Adults are supported appropriately / improve and strengthen the choice of support and accommodation options for people who need it. A lower rate of admission to care homes can indicate efficacy of alternatives such as support in the home

Transcript of  · Web viewAffordable housing is defined in the national planning policy framework as social...

Page 1:  · Web viewAffordable housing is defined in the national planning policy framework as social rented, affordable rented and intermediate housing, provided to eligible households whose

2017/18 - KEY PERFORMANCE INDICATORS

Service Performance Indicator(PI) title

2017/18 Target

2020/21 Target

Target Rationale Explanation Outcome(what are we trying to achieve)?

Adult Social Care

% of older people (aged 65 or over) who were still at home 91 days after discharge from hospital into reablement / rehabilitation services

84% 88%

Projecting effective performance and aim is to sustain this in 2017/18

This indicator shows the proportion of older people aged 65 and over discharged from hospital to their own home, a residential or nursing care home or extra care housing for rehabilitation, who are still at home or in extra care housing or an adult placement scheme setting 91 days after the date of their discharge

There is strong evidence that re-ablement services lead to improved outcomes and value for money across the health and social care sectors

Adult Social Care

Delayed transfers of care attributable to adult social care

10 3.5

Currently in bottom performance quartile nationally. Significant initiatives in place to address this over the medium term

Average number of delayed transfers of care on a particular day taken over the year that are attributable to social care or jointly to social care and the NHS divided by the size of the adult population in the area (aged 18 and over) multiplied by 100,000

Adults are supported appropriately - measures efficacy of initiatives to improve patient experience for people who need social care input

Adult Social Care

Long-term support needs of people aged 65+ by admission to residential and nursing care homes

530 530

This indicator reflects the number of older people (65+ adults) whose long-term support needs are best met by admission to residential and nursing care homes

Adults are supported appropriately / improve and strengthen the choice of support and accommodation options for people who need it. A lower rate of admission to care homes can indicate efficacy of alternatives such as support in the home

Adult Social Care

Proportion of adults with learning disabilities living independently

70 70

Adults of a working age (18 - 64) with a learning disability who are living in their own home or with their family who are receiving long term social care services as a percentage of adults of a working age with a learning disability who are receiving long term social care services in Cornwall

Enhancing quality of life for people with care and support needs. People are able to find employment when they want, maintain a family and social life and contribute to community life, and avoid loneliness or isolation

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Service Performance Indicator(PI) title

2017/18 Target

2020/21 Target

Target Rationale Explanation Outcome(what are we trying to achieve)?

Adult Social Care

Proportion of adults with a learning disability in paid employment

3 5.5

This measure shows the proportion of adults with a learning disability who are “known to the Council” (so those adults of working age with a primary support reason of learning disability support who received long term support during the year), who are recorded as being in paid employment

Adults are supported appropriately / improved outcomes for people with learning disabilities. A key measure of improving life chances and outcomes for people with learning disabilities

Children & Family Services

% of children becoming the subject of Child Protection Plan for a second or subsequent time 20% 20%

Aim to maintain current performance

The percentage of children who became subject to a Child Protection Plan at any time during the year, who had previously been the subject of a Child Protection Plan, or on the Child Protection Register of the Council, regardless of how long ago that was

Safeguarding

Children & Family Services

% of looked after children having 3+ placements in the year (short term placement stability) Less than

14%Less than

14%

This is an area where too low is not good; perverse incentive – we do not want to be an outlier in either direction

This is the proportion of looked after children who were placed for care three or more times during the year. A child being placed for adoption with their existing foster carer is not included as a change of placement for the purposes of these figures

Help and protection services are effective in helping children and young people who have experienced neglect and abuse to achieve stability in care as the foundation for emotional permanence

Children & Family Services

% repeat referrals to children’s social care within 12 months (completed during the month)

20% or below

20% or below

This is an area where too low is not good; perverse incentive – we do not want to be an outlier in either direction

The percentage of young people referred to children’s social care more than once in a 12-month period

Early Help Services are accessible and timely, helping and supporting a high number of children and young people, their parents and carers. Social Work Plans are effective in resolving concerns

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Service Performance Indicator(PI) title

2017/18 Target

2020/21 Target

Target Rationale Explanation Outcome(what are we trying to achieve)?

Children & Family Services

% children adopted or who ended care after the granting of a Special Guardianship Order, Residency Order or a Child Arrangement Order 22% 22%

We have made a policy change in line with service user participation and national policy to do more to re-unify children with birth parents, especially children accommodated under voluntary agreement

This is the proportion of children who ceased to be looked after who were subsequently not looked after due to a special guardianship order, residency order or a child arrangement order. This figure is given as a percentage. Only the last occasion on which a child ceased to be looked after in the year has been counted. Figures exclude children looked after under an agreed series of short term placements

Early Help Services are accessible and timely, helping and supporting a high number of children and young people, their parents and carers

Children & Family Services

Care leavers in suitable accommodation 85% 85%

Target is challenging and represents exceptional performance

This indicator is the percentage of former care leavers aged 19 who were looked after under any legal status on 1 April in their 17th year, who are in suitable accommodation

Help and protection services are effective in helping children and young people who have experienced neglect and abuse

Children & Family Services

Care leavers in education, training or employment

78% Greater than 80%

92% is a high-water mark and anything above 80% is exceptional given the profile of the care leaver cohort in terms of special educational needs. At 78% we are still top performing

The percentage of former care leavers aged 19 who were looked after under any legal status on 1 April in their 17th year, who are in education, employment or training

Help and protection services are effective in helping children and young people who have experienced neglect and abuse

Commercial Services

% spend with Small and Medium Enterprises (SME) and also the % spend with local supplier by invoice address 41% 42%

A small and medium-sized enterprise is defined as having between 10 and 250 employees. This indicator looks at the total spend with small and medium sized enterprises as a percentage of total expenditure with all suppliers and the total percentage of expenditure with suppliers in Cornwall against total expenditure of all suppliers

SMEs are viewed as the most efficient type of business organisation and the Council, alongside other public sector purchasers, aims to maximise work with SMEs on this basis

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Service Performance Indicator(PI) title

2017/18 Target

2020/21 Target

Target Rationale Explanation Outcome(what are we trying to achieve)?

Resilient Cornwall

% of residents feeling that they can influence decisions affecting their local area (Annual Residents’ Survey) 25% 60%

Due to the changing localism landscape a number of engagement activities will be conducted during 2017/18, at which time the long term target will be considered

Total percentage of residents that tend to agree and agree strongly that they can influence decisions affecting their local area, as part of the Residents’ Survey

Promoting, protecting and improving the reputation of the Council through effective communications and civic engagement

Resilient Cornwall

% of residents agreeing that the Council and the Police are dealing with anti-social behaviour and crime issues that matter in the local area (Annual Residents’ Survey)

64% 70%

Total percentage of residents that tend to agree and agree strongly that the Council and the Police are dealing with anti-social behaviour and crime, as part of the Residents’ Survey

Improved safety of individuals, families and communities and improved health and wellbeing of individuals, families and communities

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Service Performance Indicator(PI) title

2017/18 Target

2020/21 Target

Target Rationale Explanation Outcome(what are we trying to achieve)?

Resilient Cornwall

Composite measure. Each indicator within the basket has its own target and rationale. 1. Accidental dwelling fire rate 2. Number of false alarms caused by automatic fire detection apparatus 3. Proportion of people receiving road safety education, training and publicity who have committed to change to or maintain good behaviour 4. % of anti-social behaviour (ASB) cases that do not commit a further act of ASB within 3 months of intervention - 5. % of high risk domestic abuse cases that achieve an increase in empowerment star score of 1.5 across a minimum of 3 outcome measures 6. Alcohol-related violence against the person rate (excluding domestic violence)7. Appliance availability with a crew of 5

4 out of 7 indicators need to

be on target

N/A

3 of the individual performance targets are set in collaboration with the Safer Cornwall Partnership

Made up of the following measures, summarised:1. Accidental dwelling fire rate2. Number of false alarms caused by automatic fire detection apparatus3. Proportion of people receiving road safety education, training and publicity 4. % of anti-social behaviour cases 5. % of high risk domestic abuse cases that achieve an increase in empowerment6. Alcohol-related violence7. Appliance availability with a crew of 5

Improved safety of individuals, families and communities and improved health and wellbeing of individuals, families and communities

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Service Performance Indicator(PI) title

2017/18 Target

2020/21 Target

Target Rationale Explanation Outcome(what are we trying to achieve)?

Customer Access and Digital

% of complaints responded to within agreed timescales

90% 100%

Target amended to reflect policy change – if we are agreeing targets with our customers then we need to meet those targets

The percentage of step 1 complaints that are dealt with within 10 days or within extended timescale where an extension has been agreed with the customer

At least 90% of step 1 complaints are dealt with within 10 days or within the extended timescale where an extension has been agreed with the customer

Economic Growth

Workplace-based gross weekly pay for all employees (Full Time and Part Time)

78% of England average

90% of England average

(by 2030)

Strategic Economic Plan Target – 90% by 2030. Provides insight into the wages of people working in Cornwall and Isles of Scilly. Focussing on the median avoids the distorting effects of a very few high wage earners

This is the average (median) weekly basic pay for full-time and part time employees. The data is presented for a full time equivalent post (multiplied up to a full time equivalent post if part-time). The pay figures exclude any additional payments such as overtime and bonus payments

Sustainable economic growth through targeted investment, through partnership working with the Local Enterprise Partnership

Economic Growth

% of people (16-64 year olds) with a qualification equivalent to an NVQ Level 4 and above (Employment & Skills Strategy)

34.20%

To converge with the national average by 2020 (UK or England)

This shows the proportion of the population aged 16-64 qualified to National Vocational Qualification (NVQ) level 4+. This covers people holding qualifications equivalent to National Qualifications Framework (NQF) levels 4-8. Level 4-6 qualifications include foundation or first degrees, recognised degree-level professional qualifications, teaching or nursing qualifications, diploma in higher education, HNC/HND or equivalent vocational qualification. Qualifications at level 7-8 include higher degrees, and postgraduate level professional qualifications

Improve employment and skills across Cornwall

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Service Performance Indicator(PI) title

2017/18 Target

2020/21 Target

Target Rationale Explanation Outcome(what are we trying to achieve)?

Economic Growth

% of total electricity usage that is generated locally from renewable sources

35%

This is the percentage of Cornwall’s electricity needs that is met by locally generated renewable source (wind, solar, geothermal, wave etc.). Increasing renewable energy generation in Cornwall, and specifically locally owned and controlled generation, can lead to: affordable energy bills and warmer homes; greater security of supply when large coal and nuclear stations come to the end of their life; and improved air quality and reduced greenhouse gas emissions

By 2030 we are trying to ensure 100% of Cornwall’s electricity needs are met from locally generated, renewable sources. We aim to have an energy system that will capture the social and economic benefits of such a unique opportunity for Cornwall

Education & Early Years

% of pupils achieving a good level of development at the Early Years Foundation Stage

70% 70%

Aiming to be in line with or better than national average (68% in 2016)

Children are defined as having reached a good level of development at the end of the Early Years Foundation Stage if they have achieved at least the expected level in:• The early learning goals in the prime areas of learning (personal, social and emotional development; physical development; and communication and language) and• The early learning goals in the specific areas of mathematics and literacy

High quality early years provision within Cornwall

Education & Early Years

Permanent exclusions in primary schools

8 5

This is the number of permanent exclusions at state funded primary schools. A permanent exclusion refers to a pupil who is excluded and their name removed from the school register. Such a pupil would then be educated at another school or via some other form of provision

Permanent exclusions for primary pupils remain low in Cornwall and compare well with national rates. 2015/16 academic year-end figure was 14. The target for 2016/17 academic year was set at 11, with the assumption of a reduction of, on average, 1.5 each year until 2020/21. This would represent outstanding performance

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Service Performance Indicator(PI) title

2017/18 Target

2020/21 Target

Target Rationale Explanation Outcome(what are we trying to achieve)?

Education & Early Years

Permanent exclusions in secondary schools

60 40

This is the number of permanent exclusions at state funded secondary schools. A permanent exclusion refers to a pupil who is excluded and their name removed from the school register. Such a pupil would then be educated at another school or via some other form of provision

To ensure that the local authority’s duty is met in respect of children permanently excluded from school and children without school places by ensuring that all schools comply with School Exclusions Regulations (January 2015) and that suitable alternative education provision is in place

Education & Early Years

% of disadvantaged young people achieving 5 A* - C GCSE grades including English and Maths

40.10% 41%

Aiming for top performance quartile nationally

A free school meal is a school meal provided to a child or young person during a school break in compulsory education. It is a government benefit provided to families with school children and governments have different eligibility criteria for this. This is then the number of pupils achieving 5 or more A* to C GCSEs (or equivalent) at Key Stage four as a percentage of the number of pupils at the end of Key Stage four

Learning and Achievement outcomes against key performance indicators move to top quartile performance band (A) by 2020

Education & Early Years

3 Key Stage 1 attainment measures - Reading, Writing, Maths

Reading -77% or above, Writing 69% or above, Maths 76% or above

Reading – 78%, Writing 70%, Maths 77%

Aiming for top performance quartile nationally

Measuring Reading, Writing and Maths helps us gauge the attainment levels of young people in schools

We are trying to ensure young people aged 5-7 achieve their full academic potential

Education & Early Years

Combined progress and attainment measure at Key Stage 2

57.25% 58%Aiming for top performance quartile nationally

This measure helps us check on attainment levels and is also an indication of the progress which pupils are making

We are trying to ensure young people aged 7-11 achieve their full academic potential

Education & Early Years

% of young people achieving a good pass at GCSE in both English and Maths (Key Stage 4)

65.90% 66%

Aiming for top performance quartile nationally

This tells us what proportion of our young people achieve what is classified as a 'good pass' at GCSE level in both English and maths

We are trying to ensure young people aged 16 achieve their full academic potential

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Service Performance Indicator(PI) title

2017/18 Target

2020/21 Target

Target Rationale Explanation Outcome(what are we trying to achieve)?

Education & Early Years

Attainment measures at Key Stage 5 for A Level, Academic and Vocational 215.6

Remain above 215.6

To maintain performance and remain in the top performance quartile nationally

This indicator illustrates the educational attainment of young people who complete A Levels, academic and vocational courses. The national average for 2015 was 215.9

We are trying to ensure young people aged 18 achieve their full academic potential

Environment Beach water quality

100% 100%

Target to remain the same

Beaches are rated by the Environment Agency as Excellent, Good, Sufficient or Poor. If all beaches fall into the Excellent, Good or Satisfactory categories, a 100% figure is achieved

Beaches that are rated by the Environment Agency as Excellent, Good, or Satisfactory

Environment % residents satisfied with street cleanliness (Annual Residents’ Survey)

60% 60%Total percentage of residents that are fairly satisfied and very satisfied with street cleanliness, as part of the Residents’ Survey

Cornwall is a clean place to live and visit

Environment % of household waste sent for reuse, recycling & composting

37% 50%

Target to remain the same

The Council’s waste disposal contractor (SITA) provides copies of all weighbridge tickets for all of the disposal and recycling sites in Cornwall. The weighbridge tickets include details of the tonnes of waste carried and delivered by all refuse and recycling vehicles. These are then totalled at the end of each month to establish the total volume of household waste and the total volume of household waste diverted from disposal

Increase recycling, reuse and composting rates and reduce landfill costs

Environment Number of long term community resilience plans in active development

3 21 minimum

The Strategic Resilience Board is developing a work plan to create long term investment for communities to increase resilience. We will trial the development of plans and scale up

To measure progress on the completion of the local flood risk profiles for the 27 identified prioritised communities

The Strategic Resilience Board is developing a work plan to create long term investment for communities to increase resilience. We will trial the development of plans and scale up

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Service Performance Indicator(PI) title

2017/18 Target

2020/21 Target

Target Rationale Explanation Outcome(what are we trying to achieve)?

Environment % of eligible new developments that have made appropriate wildlife provisions

100%

The Pollinator Action Plan and Biodiversity Supplementary Planning Document makes a requirement to include positive provisions for wildlife

We want to make sure new developments are providing homes for wildlife as well as people, we are going to measure the number of new developments that design in spaces for wildlife

To make positive provisions for wildlife by increasing the number of eligible new developments that have made appropriate wildlife provisions to 100%. For example bird and bat boxes, bee bricks installed and hedgehog friendly developments

Environment We will undertake an audit to identify people engaged in positive heritage asset management (and establish the number of assets being managed)

242 assets are on the Historic England ‘Heritage at Risk’ register but many of these are not accessible for improved management. Will work with partners to establish appropriate target

Our heritage needs active management, we are going to measure the number of activities that improve the records we have about our heritage

Work with partners to identify and increase the number of heritage assets in positive management

Housing % of Council owned homes that meet the Cornish housing standard

100%

The percentage of Council owned homes that meet the Cornish housing standard. This standard exceeds the Decent Homes Standard. Further background related information:

Affordable housing is defined in the National Planning Policy Framework as social rented, affordable rented and intermediate housing, provided to eligible households whose needs are not met by the market.

A 'sustainable home' is one that is environmentally friendly. It is built from recycled materials or other natural resources. It's also built to be energy efficient using alternatives such as solar power. A 'sustainable home' is one that is environmentally friendly

Sustain and improve the standard of Council owned stock to the agreed Cornish Housing Standard (which exceeds the Decent Homes Standard)

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Service Performance Indicator(PI) title

2017/18 Target

2020/21 Target

Target Rationale Explanation Outcome(what are we trying to achieve)?

Housing Number of new affordable homes delivered by both the Council and private providers

800 1,000

To be delivered by the Council through the Housing Development Programme strategy, by 2020

Affordable housing is defined in the national planning policy framework as social rented, affordable rented and intermediate housing, provided to eligible households whose needs are not met by the market. Performance indicator represents the simple count of affordable housing units provided (newly built, including gains from conversions such as subdivision, or acquired)

Meeting Cornwall's specific housing needs

Housing Total number 16/17 year olds in Bed & Breakfast (B&B) - snapshot 0 0

Monitoring indicator due to the criticality of the issue

The total numbers of 16/17 year olds accommodated in B&B as a snapshot at quarter end irrespective of whether the applicant has been awarded a full homeless duty or is accommodated pending a full decision

Effective management of temporary accommodation, to meet the needs of youth homelessness through the partnership approach of the Youth Homelessness Pathway. Minimising the use of B&B accommodation which should only be used in the case of emergencies

Housing Total number of households in temporary accommodation (provided under homelessness legislation)

160

This indicator measures the numbers of households living in temporary accommodation provided under the homelessness legislation

Meeting Cornwall's specific housing needs. Report on the total number of households living in temporary accommodation. (Also notes to cover number of families in B&B accommodation for more than 6 weeks. Number of 16/17 year olds in B&B accommodation for more than 6 weeks). This indicator measures the numbers of households living in temporary accommodation provided under the homelessness legislation. Local housing must secure accommodation for homeless people in certain circumstances and have powers to do so in others

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Service Performance Indicator(PI) title

2017/18 Target

2020/21 Target

Target Rationale Explanation Outcome(what are we trying to achieve)?

Housing Number of families with children in B&B over 6 weeks

0 0

Monitoring indicator due to the criticality of the issue

This is a snapshot of the number of families with children that are accommodated for more than 6 weeks. The notes that accompany recent performance, when it is reported on should provide additional information (if accommodated pending a review as these cases can exceed the 6 week rule without the threat of legal challenge)

Meeting Cornwall's specific housing needs. The Council are subject to legal challenge if any family with children are accommodated in B&B for in excess of 6 weeks

Neighbourhood and Public Protection

% of non-compliant food businesses returned to compliance for food safety

90% cumulativ

e95%

Step increase towards long term target

Cumulative quarterly percentage showing the number of food businesses who were non-broadly compliant and due for an inspection, that once inspected have had their score improved to broadly compliant or better

To ensure a safe, healthy and sustainable food chain (farm to fork)

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2017/18 Target

2020/21 Target

Target Rationale Explanation Outcome(what are we trying to achieve)?

Neighbourhood and Public Protection

% of businesses scored under the National Food Hygiene Rating Scheme as 3 star or above against the total number of businesses rated under the scheme

96% 97%

97% equates to 4,479 businesses compliant. Given the flux of businesses that we have with changing ratings; this target is still challenging

To see an increase in the number of businesses included within the National Food Hygiene Rating Scheme that are considered to be generally satisfactory (legally compliant). The food hygiene rating reflects the hygiene standards found on the date of inspection by a food safety officer from the business’s local authority (Cornwall Council). The hygiene standards found at the time of inspection are rated on a scale. At the bottom of the scale is ‘0’ – this means urgent improvement is required. At the top of the scale is ‘5’ – this means the hygiene standards are very good.

A rating shows you how well the business is meeting the requirements of food hygiene law. It gives you an idea of what’s going on in the kitchen, or behind closed doors, so you can choose where you eat or buy food

A sustainable food economy is supported in Cornwall

Neighbourhood and Public Protection

% of residents satisfied with the library service (Annual Residents’ Survey)

60% 75%

Increasing target to long term aim

Total percentage of residents that are fairly satisfied and very satisfied with library services, as part of the Residents’ Survey

Library Services maintained for the residents of Cornwall

Neighbourhood and Public Protection

% of open public spaces that see an improvement in cleanliness following a dog fouling patrol

26% 29%

Number of routine patrols with an improved score rating. Routine patrols can be opportunistic or targeted; through education it should be possible to improve the score rating

Responsible dog ownership

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2017/18 Target

2020/21 Target

Target Rationale Explanation Outcome(what are we trying to achieve)?

Planning & Sustainable Development

Homes are completed in 2017/18

2,600 3,000

Annual Count – 2,600 is an annualised figure of the build rate required to deliver the 52,000 homes as set out in the Local plan. It is not cumulative and it covers all tenures (rent etc.)

Net number of new homes completed in Cornwall in the 2017/18 financial year

Monitor the delivery of homes to meet the Local Plan Target

Planning & Sustainable Development

% of planning appeals where the Council has an award of costs made against it by the Planning Inspectorate

5%

Less than 3% (will

be amended

when stability

at a national

level)

Target is set based on the national average

Number of planning appeals where the Council has an award of costs made against it by the Planning Inspectorate divided by the total planning and enforcement appeal decisions, expressed as a percentage

Deliver the business critical service, financial and workforce functions

Planning & Sustainable Development

% of planning appeals successfully defended

65%

Target is set based on the national average

The number of planning appeal decisions defended/dismissed against the Council's decision to refuse on planning applications as a percentage of the total number of planning appeals against refusals of planning applications

Reduce the number of successful planning appeals to reduce costs to the Council involved in defending appeals

Resources % of invoices from Cornwall’s small and medium sized enterprises (SME) (businesses) paid within 14 days

80% 95%

This indicator has now been refined to focus on SMEs within Cornwall. The long term target (95%) remains; however the 2017/18 target has been amended to 80% to reflect recent performance

A small and medium-sized enterprise is defined as having between 10 and 250 employees. This indicator looks at the number of invoices paid to SMEs in Cornwall within 14 days of receiving the invoice.

This indicator has now been refined to focus on SMEs within Cornwall. The long term target (95%) remains; however the 2017/18 target has been amended to 80% to reflect recent performance

SMEs are viewed as the most efficient type of business organisation and the Council, alongside other public sector purchasers, aims to maximise work with SMEs on this basis

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2017/18 Target

2020/21 Target

Target Rationale Explanation Outcome(what are we trying to achieve)?

Resources Increase in Business Rates Income received from £74m in 2016-17 to £180m in 2020-21

£161m £180m

To increase the total amount of Business Rates income received from £74m in the 2016/17 financial year to £180m in the 2020/21 financial year.

The reason that the figure has increased so much is due to a pilot or trial that Cornwall is part of where we can retain all Business Rates income. Previously, 50% was given back to Central Government. Consequently, the Government grant(s) given to Cornwall Council has reduced significantly too

Being a financially resilient council

Resources Increase in Council Tax income received from £246m in 2016-17 to £297m in 2020-21

£260m £297m

To increase the total amount of Council Tax income received from £246m in the 2016/17 financial year to £297m in the 2020/21 financial year

Being a financially resilient council

Resources The number of Apprenticeship starters during the reporting period (April-2017 to March-2018)

100 500

Target to be amended to reflect national legislation changes

The introduction of the Apprenticeship Levy places a requirement for all public bodies to publish on an annual basis the number of apprenticeship starters during the reporting period (April to end of March)

Increasing the number of Apprenticeship starters (includes both new apprentices and existing employees undertaking an apprenticeship)

Resources Average % of time lost due to sickness 4% 4%

To maintain current performance

To help understand, manage and support levels of employee sickness absence

Supports People Strategy and maximising workforce attendance

Resources % employee engagement index from employee survey 72% 72%

To maintain current performance

An employee survey is a measured way to gather feedback from one of the organisation’s key stakeholder groups – its employees. This indicator looks at staff engagement as a percentage of the total workforce

Help to assess how motivated and engaged employees are to contribute to the organisation’s goals

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2020/21 Target

Target Rationale Explanation Outcome(what are we trying to achieve)?

Strategy and Engagement

% of residents agreeing that the Council is campaigning and standing up for Cornwall (Annual Residents’ Survey)

60% 70%

Priority actions to be taken in 2017/18 to ensure incremental improvement towards 2020/21 target

Total percentage of residents that tend to agree and agree strongly that the Council is campaigning and standing up for Cornwall, as part of the Residents’ Survey

Promoting, protecting and improving the reputation of the Council through effective communications and civic engagement

Strategy and Engagement

% of residents satisfied with the way in which council runs things (Annual Residents’ Survey)

60% 65%

Priority actions to be taken in 2017/18 to ensure incremental improvement towards 2020/21 target

Total percentage of residents that are fairly satisfied and very satisfied with the way that the Council runs things, as part of the Residents’ Survey

Promoting, protecting and improving the reputation of the Council through effective communications and civic engagement

Strategy and Engagement

% of residents that think the Council provides Value for Money (Annual Residents’ Survey

36% 40%

Priority actions to be taken in 2017/18 to ensure incremental improvement towards 2020/21 target

Total percentage of residents that tend to agree and agree strongly that the Council is providing value for money, as part of the Residents’ Survey

Promoting, protecting and improving the reputation of the Council through effective communications and civic engagement

Strategy and Engagement

% of residents agreeing that the Council keeps residents informed about the service and benefits it provides (Annual Residents’ Survey)

52% 60%

Priority actions to be taken in 2017/18 to ensure incremental improvement towards 2020/21 target

Total percentage of residents that tend to agree and agree strongly that the Council is keeping them informed about the services and benefits that it provides, as part of the Residents’ Survey

Promoting, protecting and improving the reputation of the Council through effective communications and civic engagement

Transport & Infrastructure

Annual traffic surveys in a number of streets in the main towns.

93.9 Less than 100

Based on 2009/10 baseline index of 100. A figure below 100 indicates improved flow

Monitoring of peak hour traffic growth in Cornish towns, with a target of no increase on 2009/10 figures

Improving the flow of traffic in town centres

Transport & Infrastructure

Local passenger journeys originating in the authority area 10.9

million11.8

million

To increase the number of people using public transport / Cornwall’s public transport network

The number of passenger journeys originating, ending and interchanging in Cornwall in the 2017/18 financial year

An integrated transport network with viable alternatives to car travel

Transport & Infrastructure

Bus user satisfaction

54% 55%

Increase to achieve national target

Gauge user satisfaction to access level of performance of bus services, expressed as a percentage

An integrated transport network with viable alternatives to car travel. Gauge user satisfaction to access level of performance of bus services (will be split into two categories - fare paying and non-fare paying)

Page 17:  · Web viewAffordable housing is defined in the national planning policy framework as social rented, affordable rented and intermediate housing, provided to eligible households whose

Service Performance Indicator(PI) title

2017/18 Target

2020/21 Target

Target Rationale Explanation Outcome(what are we trying to achieve)?

Transport & Infrastructure

Response to category 1 safety defects

95% 95%

Time taken to respond to identified highway defects as compared to timescales set out in Highway Maintenance Manual. Reported as a percentage of defects for which timescales have been met as recorded in the relevant system

A very high percentage of category 1 highway safety defects (which includes potholes) fixed within the timescales set out in the Highway Maintenance Manual

Wellbeing and Public Health

Healthy Life Expectancy (estimate of how many years a person will live in a healthy state)

66.2 (F) 63.7 (M)

64.1 (F) 63.7(M)

Long term aim is +2 years to healthy life expectancy

Healthy life expectancy is an estimate of expected years of life spent in self-reported good health

Improve health through promoting healthy lifestyles (diet, physical activity and maintaining a healthy weight, positive mental health, good sexual health)

Wellbeing and Public Health

Suicide rate (per 100,000 population)

14.5 12.6

Suicide rate is a Wellbeing and Public Health outlier for Cornwall and The Isles of Scilly. Therefore the target is set as the England average

The age adjusted count of deaths is divided by the total standard population for the whole age range included in the indicator, and multiplied by 100,000 to give the age standardised mortality rate for the area

Suicide is a significant cause of death and Cornwall has consistently seen a higher than average rate. Suicide is seen as an indicator of underlying rates of mental ill health. We need to monitor suicide rates in comparison with the national average and to be alerted to changing trends

Wellbeing and Public Health

% of households in Cornwall who are in fuel poverty

13.50% 10%

Cornwall is currently above (better) than the national average. Due to the strategic nature of the indicator the targets remain the same

This shows fuel-poor households as a percentage of all households in the area. A household is said to be fuel poor if it needs to spend more than 10% of its income on fuel to maintain an adequate standard of warmth. This is usually defined as 21 degrees Celsius for the main living room and 18 degrees Celsius for other occupied rooms

To create healthy, sustainable and resilient communities

Wellbeing and Public Health

% of 10 - 11 year olds classified as overweight or obese

31.50% 30%

Reducing this target to long term aim

Number of children in Year 6 (aged 10-11 years) classified as overweight or obese in the National Child Measurement Programme (NCMP) attending participating state maintained schools in England as a proportion of all children measured

Ensuring every child has the best start in life