Dusit Thani College English for the Hotel Business (HM)

Unit 2 – Hotel Facilities

1 Word study Match the hotel guidebook symbols below with the facilities listed. A few have been done for you.

tennis special Christmas arrangementstelephone in bedrooms recreation/games roomparking laundry/valet serviceconferences four-poster bedcentral heating building of historic interestTV in bedrooms children welcomedforeign language spoken solariumfacilities for disabled night portermorning coffee/snacks dogs allowedbar golf-course (9 holes)mini-bar in bedrooms golf-course (18 holes)swimming-pool air-conditioningfishing

1

Dusit Thani College English for the Hotel Business (HM)

Unit 2 – Hotel Facilities

2 Language StudyLook at how we compare things:

The hotel facilities are better than they were four years ago. Our rooms are far more comfortable…. We offer the best accommodation in the city.

There are also adjectives that do not follow any of the normal rules. These are called irregular adjectives…

good better best

Study this table from a consumer guide which compares single rooms in competing Italian hotels. Write six sentences comparing them. Describe each factor and each hotel. Use both comparatives and superlatives.

FactorHotelAlbani

Hotel Concordia

Hotel Moderno

Price ** *** *Size * *** **Comfort *** ** *Facilities ** *** *Distance from city centre

* ** ***

1) ____________________________________________________________________________

2) ____________________________________________________________________________

3) ____________________________________________________________________________

4) ____________________________________________________________________________

5) ____________________________________________________________________________

6) ____________________________________________________________________________

2

Dusit Thani College English for the Hotel Business (HM)

Unit 2 – Hotel Facilities

3 Listening

Watch the video and identify what facilities the hotel offers its guests. The listen again and write the adjectives that you hear that describe the facilities. (http://www.youtube.com/watch?v=kWZsnU8fjp4&feature=related)

Hotel facilities √ Hotel facilities √Pool Special evening entertainment

Water Bungalows Bar (Stylish)

Grill Mediterranean Cuisine

Spa Outdoor bathroom

Sundeck Japanese bathroom

PADI Dive Center Thai Cuisine

Deluxe Room Asian Cuisine

Regular evening entertainment African Cuisine

Beach Beach front cottages

Children’s pool Views

4 VocabularyTranslate the following common hotel room objects into Thai language:

basin iron / ironing board

bathtub pillow

bathrobe remote control

bin shampoo

blanket sheets

chandelier taps

duvet towels

full-length mirror trouser press

hangers

3

Dusit Thani College English for the Hotel Business (HM)

Unit 2 – Hotel Facilities

5 SpeakingListen to the following conversation and complete the missing information. Practice the conversation with a partner.

A: I'd like to _____________ a hotel room.B: That should be ____________. May I have your full name, please?A: My name is John Sandals.B: Hello, Mr. Sandals. My name is ______________ . What days do you need that reservation, sir?A: I'm planning to visit New York from ______________ until ______________. B: Our room rates recently went up. Is that okay with you, Mr. Sandals?A: How much per night are we talking about?B: Each night will be ______________.A: That price is perfectly acceptable.B: Wonderful! Do you prefer a smoking or nonsmoking room?A: ______________, please.B: Next question: Is a ______________ bed okay?A: That sounds fine.B: Okay, Mr. Sandals. Your reservation is in our computer. All we need now is a phone number.A: Certainly. My phone number is _____________________.B: Thank you, Mr. Sandals. We look forward to seeing you in New York!

6 Word studyMany guests have special needs. What extra facilities would the following people require or find useful? Match with the column on the right.1 a person in a wheelchair a organized games and activities2 an elderly person b nappy-changing facilities in toilets3 a family with a baby c a resident nurse4 a family with young children d push-chairs5 a blind person e special wide doors

f a courtesy bus to the town centreg ramps at all stairsh a playground and/or play-roomi hoists in bedroomsj lifts to all floorsk notices in Braillel a low-level front desk

4

Dusit Thani College English for the Hotel Business (HM)

Unit 2 – Hotel Facilities

8 Activity 1 Below are the entries for three hotels in Edinburgh from a guidebook about where to stay in the UK.

a) Which hotel is not in the centre of Edinburgh?b) Which hotel is the largest?c) Which is the smallest?d) Which hotel has Oriental cuisine?e) Which hotel does not include breakfast in its basic room rate?f) What facilities are common to all three hotels?

2 a Which hotel would you like to stay in? Why?

5

Dusit Thani College English for the Hotel Business (HM)

Unit 2 – Hotel Facilities

9 Vocabulary

adjusting that can be changedannexe extra building added to a larger oneattic room at the top of a building in the roofcommunal rooms rooms for everyone to useconferences formal meetings for discussion or exchange of views between people who have the same interests or are in the same business,conference (rooms) converted into changed intocourtesy bus bus service provided by a hotel free of chargedisabled people who are unable to use all of the parts of their bodyen suite with a bath and/or shower attachedexceptionally extremelyextension part of a building that has been added laterfire escape way (usually stairs) by which people can leave a burning buildingfitness centre special room or rooms for doing exercises and physical trainingfull-length mirrors long mirrors in which a person can seetheir whole bodyfurnishings furniture, equipment, fittings, etc. in a roomhoists devices which lift people who are not able to lift themselveshomely simple but comfortableinstall put in placeking-size extra largelaundry/valet service service for washing and cleaning clothesnappy-changing facilities equipment and place where a baby canbe cleaned and changedoccupancy rates the number of rooms actually used byguests compared to the total number of rooms availablepanoramic offering a wide and beautiful viewpaying off bringing benefitsramps sloping surfaces to let wheeled vehicles go up stairsrecommendation strong suggestion to do somethingrecreation relaxation and entertainmentrefit replace and put in new equipmentremote control system of controlling something (e.g. a television) from a distanceroom service hotel service by which food, drink, etc. are sent up to a guest's roomsafety rail metal or wooden bar to help or protect people (e.g. to hold on to when climbing up steps)solarium room where a person can lie and be exposed to bright artificial sunlightstair-lift device to move disabled people up stairssubtle designed to have a clever effect, but without being noticedtake-over act of buying and taking control of a businessby another businesstrouser-press device for ironing and pressing a pair of trousers

6