Максим Бардега «Small tips&tricks on how to make Customer happy» KyivPMDay 2017s
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Small tips and tricks on how to make a Customer happy PMDay Kyiv 2017. Maksym Bardega
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Transcript of Максим Бардега «Small tips&tricks on how to make Customer happy» KyivPMDay 2017s
![Page 1: Максим Бардега «Small tips&tricks on how to make Customer happy» KyivPMDay 2017s](https://reader035.fdocuments.us/reader035/viewer/2022070518/58e79ec21a28abc1038b4721/html5/thumbnails/1.jpg)
Small tips and tricks on how to make a
Customer happy
PMDay Kyiv 2017. Maksym Bardega
![Page 2: Максим Бардега «Small tips&tricks on how to make Customer happy» KyivPMDay 2017s](https://reader035.fdocuments.us/reader035/viewer/2022070518/58e79ec21a28abc1038b4721/html5/thumbnails/2.jpg)
About me• 8 years in IT• Both product and outsourcing
companies• Various Customers from ~10
countries• More than 20 customers (more
than 100 stakeholders)
![Page 3: Максим Бардега «Small tips&tricks on how to make Customer happy» KyivPMDay 2017s](https://reader035.fdocuments.us/reader035/viewer/2022070518/58e79ec21a28abc1038b4721/html5/thumbnails/3.jpg)
Meet deadlines/commitments
![Page 4: Максим Бардега «Small tips&tricks on how to make Customer happy» KyivPMDay 2017s](https://reader035.fdocuments.us/reader035/viewer/2022070518/58e79ec21a28abc1038b4721/html5/thumbnails/4.jpg)
Do not lie
![Page 5: Максим Бардега «Small tips&tricks on how to make Customer happy» KyivPMDay 2017s](https://reader035.fdocuments.us/reader035/viewer/2022070518/58e79ec21a28abc1038b4721/html5/thumbnails/5.jpg)
Be as transparent as possible
![Page 6: Максим Бардега «Small tips&tricks on how to make Customer happy» KyivPMDay 2017s](https://reader035.fdocuments.us/reader035/viewer/2022070518/58e79ec21a28abc1038b4721/html5/thumbnails/6.jpg)
Go the extra mile
![Page 7: Максим Бардега «Small tips&tricks on how to make Customer happy» KyivPMDay 2017s](https://reader035.fdocuments.us/reader035/viewer/2022070518/58e79ec21a28abc1038b4721/html5/thumbnails/7.jpg)
Meet Customer often (in person)
![Page 8: Максим Бардега «Small tips&tricks on how to make Customer happy» KyivPMDay 2017s](https://reader035.fdocuments.us/reader035/viewer/2022070518/58e79ec21a28abc1038b4721/html5/thumbnails/8.jpg)
Understand Customer’s culture
![Page 9: Максим Бардега «Small tips&tricks on how to make Customer happy» KyivPMDay 2017s](https://reader035.fdocuments.us/reader035/viewer/2022070518/58e79ec21a28abc1038b4721/html5/thumbnails/9.jpg)
Understand Customer’s success criteria
![Page 10: Максим Бардега «Small tips&tricks on how to make Customer happy» KyivPMDay 2017s](https://reader035.fdocuments.us/reader035/viewer/2022070518/58e79ec21a28abc1038b4721/html5/thumbnails/10.jpg)
Escalate more
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Make your team happy
![Page 12: Максим Бардега «Small tips&tricks on how to make Customer happy» KyivPMDay 2017s](https://reader035.fdocuments.us/reader035/viewer/2022070518/58e79ec21a28abc1038b4721/html5/thumbnails/12.jpg)
Present small personal gifts
![Page 13: Максим Бардега «Small tips&tricks on how to make Customer happy» KyivPMDay 2017s](https://reader035.fdocuments.us/reader035/viewer/2022070518/58e79ec21a28abc1038b4721/html5/thumbnails/13.jpg)
Defend your team
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Make ritual sacrifice
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Put yourself in Customer’s shoes
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Don’t be scared of Customer
![Page 17: Максим Бардега «Small tips&tricks on how to make Customer happy» KyivPMDay 2017s](https://reader035.fdocuments.us/reader035/viewer/2022070518/58e79ec21a28abc1038b4721/html5/thumbnails/17.jpg)
Say ‘No’ to Customer
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‘Drop’ Customer
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Think positive