© Prentice Hall, 2004Business In Action 2eChapter 6 - 1 Understanding the Functions and Roles of...
-
Upload
ashley-carol-bryan -
Category
Documents
-
view
220 -
download
4
Transcript of © Prentice Hall, 2004Business In Action 2eChapter 6 - 1 Understanding the Functions and Roles of...
![Page 1: © Prentice Hall, 2004Business In Action 2eChapter 6 - 1 Understanding the Functions and Roles of Management.](https://reader036.fdocuments.us/reader036/viewer/2022062407/56649dba5503460f94aaa6a9/html5/thumbnails/1.jpg)
© Prentice Hall, 2004 Business In Action 2e Chapter 6 - 1
Understanding the Understanding the Functions and Roles of Functions and Roles of
ManagementManagement
![Page 2: © Prentice Hall, 2004Business In Action 2eChapter 6 - 1 Understanding the Functions and Roles of Management.](https://reader036.fdocuments.us/reader036/viewer/2022062407/56649dba5503460f94aaa6a9/html5/thumbnails/2.jpg)
© Prentice Hall, 2004 Business In Action 2e Chapter 6 - 2
Managerial FunctionsManagerial Functions
• Planning
• Organizing
• Leading
• Controlling
![Page 3: © Prentice Hall, 2004Business In Action 2eChapter 6 - 1 Understanding the Functions and Roles of Management.](https://reader036.fdocuments.us/reader036/viewer/2022062407/56649dba5503460f94aaa6a9/html5/thumbnails/3.jpg)
© Prentice Hall, 2004 Business In Action 2e Chapter 6 - 3
The Roles of The Roles of ManagementManagement
• Interpersonal
• Informational
• Decisional
![Page 4: © Prentice Hall, 2004Business In Action 2eChapter 6 - 1 Understanding the Functions and Roles of Management.](https://reader036.fdocuments.us/reader036/viewer/2022062407/56649dba5503460f94aaa6a9/html5/thumbnails/4.jpg)
© Prentice Hall, 2004 Business In Action 2e Chapter 6 - 4
Function 1: Planning Function 1: Planning
• Develop strategies for success
• Set goals and objectives
• Develop action plans
![Page 5: © Prentice Hall, 2004Business In Action 2eChapter 6 - 1 Understanding the Functions and Roles of Management.](https://reader036.fdocuments.us/reader036/viewer/2022062407/56649dba5503460f94aaa6a9/html5/thumbnails/5.jpg)
© Prentice Hall, 2004 Business In Action 2e Chapter 6 - 5
Strategic PlanningStrategic Planning
Market standing
Innovation
Human resources
Financial
resources
Physical resources
Productivity
Social responsibility
Financial
performance
![Page 6: © Prentice Hall, 2004Business In Action 2eChapter 6 - 1 Understanding the Functions and Roles of Management.](https://reader036.fdocuments.us/reader036/viewer/2022062407/56649dba5503460f94aaa6a9/html5/thumbnails/6.jpg)
© Prentice Hall, 2004 Business In Action 2e Chapter 6 - 6
Six-Step Planning Six-Step Planning ProcessProcess
• Develop a clear vision
• Create a mission statement
• Develop forecasts
• Analyze the competition
• Set goals and objectives
• Develop action plans
![Page 7: © Prentice Hall, 2004Business In Action 2eChapter 6 - 1 Understanding the Functions and Roles of Management.](https://reader036.fdocuments.us/reader036/viewer/2022062407/56649dba5503460f94aaa6a9/html5/thumbnails/7.jpg)
© Prentice Hall, 2004 Business In Action 2e Chapter 6 - 7
Clarity of VisionClarity of Vision
• Development
• Communication
• Modification
![Page 8: © Prentice Hall, 2004Business In Action 2eChapter 6 - 1 Understanding the Functions and Roles of Management.](https://reader036.fdocuments.us/reader036/viewer/2022062407/56649dba5503460f94aaa6a9/html5/thumbnails/8.jpg)
© Prentice Hall, 2004 Business In Action 2e Chapter 6 - 8
The Mission StatementThe Mission Statement
• Purpose
• Goals
• Philosophies
![Page 9: © Prentice Hall, 2004Business In Action 2eChapter 6 - 1 Understanding the Functions and Roles of Management.](https://reader036.fdocuments.us/reader036/viewer/2022062407/56649dba5503460f94aaa6a9/html5/thumbnails/9.jpg)
© Prentice Hall, 2004 Business In Action 2e Chapter 6 - 9
Managerial ForecastsManagerial Forecasts
• Qualitative forecasting
• Quantitative forecasting
![Page 10: © Prentice Hall, 2004Business In Action 2eChapter 6 - 1 Understanding the Functions and Roles of Management.](https://reader036.fdocuments.us/reader036/viewer/2022062407/56649dba5503460f94aaa6a9/html5/thumbnails/10.jpg)
© Prentice Hall, 2004 Business In Action 2e Chapter 6 - 10
Competitive AnalysisCompetitive Analysis
• Differentiation strategy
• Cost leadership strategy
• Focus strategy
![Page 11: © Prentice Hall, 2004Business In Action 2eChapter 6 - 1 Understanding the Functions and Roles of Management.](https://reader036.fdocuments.us/reader036/viewer/2022062407/56649dba5503460f94aaa6a9/html5/thumbnails/11.jpg)
© Prentice Hall, 2004 Business In Action 2e Chapter 6 - 11
Company Goals and Company Goals and ObjectivesObjectives
• Goals– Broad, long-range
• Objectives– Specific, short-range
• Benefits– Boosts motivation– Sets standards– Guides activity– Clarifies expectations
![Page 12: © Prentice Hall, 2004Business In Action 2eChapter 6 - 1 Understanding the Functions and Roles of Management.](https://reader036.fdocuments.us/reader036/viewer/2022062407/56649dba5503460f94aaa6a9/html5/thumbnails/12.jpg)
© Prentice Hall, 2004 Business In Action 2e Chapter 6 - 12
Action PlansAction Plans
• Tactical plans
• Operational plans
![Page 13: © Prentice Hall, 2004Business In Action 2eChapter 6 - 1 Understanding the Functions and Roles of Management.](https://reader036.fdocuments.us/reader036/viewer/2022062407/56649dba5503460f94aaa6a9/html5/thumbnails/13.jpg)
© Prentice Hall, 2004 Business In Action 2e Chapter 6 - 13
Crisis ManagementCrisis Management
• Minimize damage
• Maintain operations
![Page 14: © Prentice Hall, 2004Business In Action 2eChapter 6 - 1 Understanding the Functions and Roles of Management.](https://reader036.fdocuments.us/reader036/viewer/2022062407/56649dba5503460f94aaa6a9/html5/thumbnails/14.jpg)
© Prentice Hall, 2004 Business In Action 2e Chapter 6 - 14
Function 2: OrganizingFunction 2: Organizing
• Employee activities
• Facilities and equipment
• Decision making
• Supervision
• Resource distribution
![Page 15: © Prentice Hall, 2004Business In Action 2eChapter 6 - 1 Understanding the Functions and Roles of Management.](https://reader036.fdocuments.us/reader036/viewer/2022062407/56649dba5503460f94aaa6a9/html5/thumbnails/15.jpg)
© Prentice Hall, 2004 Business In Action 2e Chapter 6 - 15
The Management The Management PyramidPyramid
• Top managers
• Middle managers
• First-line managers
![Page 16: © Prentice Hall, 2004Business In Action 2eChapter 6 - 1 Understanding the Functions and Roles of Management.](https://reader036.fdocuments.us/reader036/viewer/2022062407/56649dba5503460f94aaa6a9/html5/thumbnails/16.jpg)
© Prentice Hall, 2004 Business In Action 2e Chapter 6 - 16
Function 3: LeadingFunction 3: Leading
• Influencing people
• Motivating people
![Page 17: © Prentice Hall, 2004Business In Action 2eChapter 6 - 1 Understanding the Functions and Roles of Management.](https://reader036.fdocuments.us/reader036/viewer/2022062407/56649dba5503460f94aaa6a9/html5/thumbnails/17.jpg)
© Prentice Hall, 2004 Business In Action 2e Chapter 6 - 17
Leadership SkillsLeadership Skills
• Self-awareness
• Self-regulation
• Motivation
• Empathy
• Social skills
![Page 18: © Prentice Hall, 2004Business In Action 2eChapter 6 - 1 Understanding the Functions and Roles of Management.](https://reader036.fdocuments.us/reader036/viewer/2022062407/56649dba5503460f94aaa6a9/html5/thumbnails/18.jpg)
© Prentice Hall, 2004 Business In Action 2e Chapter 6 - 18
Leadership StylesLeadership Styles
• Autocratic
• Democratic
• Laissez-faire
• Contingency
![Page 19: © Prentice Hall, 2004Business In Action 2eChapter 6 - 1 Understanding the Functions and Roles of Management.](https://reader036.fdocuments.us/reader036/viewer/2022062407/56649dba5503460f94aaa6a9/html5/thumbnails/19.jpg)
© Prentice Hall, 2004 Business In Action 2e Chapter 6 - 19
Continuum of Leader Continuum of Leader BehaviorBehavior
• Manager makes decision
• Manager sells decision
• Manager presents ideas
• Manager makes tentative decision
• Manager presents problem
• Manager sets decision limits
• Employees make decision
![Page 20: © Prentice Hall, 2004Business In Action 2eChapter 6 - 1 Understanding the Functions and Roles of Management.](https://reader036.fdocuments.us/reader036/viewer/2022062407/56649dba5503460f94aaa6a9/html5/thumbnails/20.jpg)
© Prentice Hall, 2004 Business In Action 2e Chapter 6 - 20
Additional Leadership Additional Leadership FunctionsFunctions
• Coaching
• Mentoring
• Managing change
![Page 21: © Prentice Hall, 2004Business In Action 2eChapter 6 - 1 Understanding the Functions and Roles of Management.](https://reader036.fdocuments.us/reader036/viewer/2022062407/56649dba5503460f94aaa6a9/html5/thumbnails/21.jpg)
© Prentice Hall, 2004 Business In Action 2e Chapter 6 - 21
Corporate CultureCorporate Culture
• Company values
• People
• Communication
• Community involvement
• Employee performance
![Page 22: © Prentice Hall, 2004Business In Action 2eChapter 6 - 1 Understanding the Functions and Roles of Management.](https://reader036.fdocuments.us/reader036/viewer/2022062407/56649dba5503460f94aaa6a9/html5/thumbnails/22.jpg)
© Prentice Hall, 2004 Business In Action 2e Chapter 6 - 22
Function 4: ControllingFunction 4: Controlling
• Monitoring progress
• Resetting the course
• Correcting deviations
![Page 23: © Prentice Hall, 2004Business In Action 2eChapter 6 - 1 Understanding the Functions and Roles of Management.](https://reader036.fdocuments.us/reader036/viewer/2022062407/56649dba5503460f94aaa6a9/html5/thumbnails/23.jpg)
© Prentice Hall, 2004 Business In Action 2e Chapter 6 - 23
The Control CycleThe Control Cycle
• Set strategic goals1 . Set standards2 . Measure performance3 . Compare to standard4 . Inadequate take action–Correct performance–Reevaluate standards
4 . Adequate take no action
![Page 24: © Prentice Hall, 2004Business In Action 2eChapter 6 - 1 Understanding the Functions and Roles of Management.](https://reader036.fdocuments.us/reader036/viewer/2022062407/56649dba5503460f94aaa6a9/html5/thumbnails/24.jpg)
© Prentice Hall, 2004 Business In Action 2e Chapter 6 - 24
What Is Total Quality What Is Total Quality Management? Management?
• Employee involvement
• Customer focus
• Benchmarking
• Continuous improvement
![Page 25: © Prentice Hall, 2004Business In Action 2eChapter 6 - 1 Understanding the Functions and Roles of Management.](https://reader036.fdocuments.us/reader036/viewer/2022062407/56649dba5503460f94aaa6a9/html5/thumbnails/25.jpg)
© Prentice Hall, 2004 Business In Action 2e Chapter 6 - 25
Important Points of TQMImportant Points of TQM
• Create constancy of purpose for improvement
• Reject mistakes and negativism
• Cease dependence on mass inspection
• Do not award business on price alone
• Constantly improve production and service
• Institute training
• Institute leadership
![Page 26: © Prentice Hall, 2004Business In Action 2eChapter 6 - 1 Understanding the Functions and Roles of Management.](https://reader036.fdocuments.us/reader036/viewer/2022062407/56649dba5503460f94aaa6a9/html5/thumbnails/26.jpg)
© Prentice Hall, 2004 Business In Action 2e Chapter 6 - 26
Important Points of TQMImportant Points of TQM
• Drive out fear
• Break down barriers between units
• Eliminate slogans, exhortations, and targets
• Eliminate numerical quotas
• Remove barriers to pride in work
• Institute rigorous education and training
• Take action to accomplish the transformation
![Page 27: © Prentice Hall, 2004Business In Action 2eChapter 6 - 1 Understanding the Functions and Roles of Management.](https://reader036.fdocuments.us/reader036/viewer/2022062407/56649dba5503460f94aaa6a9/html5/thumbnails/27.jpg)
© Prentice Hall, 2004 Business In Action 2e Chapter 6 - 27
Management SkillsManagement Skills
• Interpersonal
• Technical
• Administrative
• Conceptual