1

Subject: Performance of domestic airlines for the year 2016. Traffic data submitted by various domestic airlines has been analysed for the month of September 2016. Following are the salient features: Passenger Growth

Passengers carried by domestic airlines during Jan-Sept 2016 were 726.98

lakhs as against 590.21 lakhs during the corresponding period of previous year thereby registering a growth of 23.17 % (Ref Table 1).

Passenger Load Factor

The passenger load factors of various scheduled domestic airlines in Sept 2016 are as follows (Ref Table 2):

590.21

66.66

726.98

82.30

0.00

100.00

200.00

300.00

400.00

500.00

600.00

700.00

800.00

YoY MoM

Pax

Car

ried

(in

Lak

hs)

2015

2016

77

.7 81

.7

78

.9

93

.2

86

.0

82

.1

70

.8

83

.3

69

.2

0.0

77

.7

65

.57

79

.0

79

.9

77

.5

93

.5

89

.4

82

.1

73

.72 82

.8

72

.7

0

75

.6

64

.48

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0

90.0

100.0

AirIndia

JetAirways

JetLite Spicejet Go Air IndiGo AirCosta

Air Asia Vistara AirPegasus

Trujet AirCarnival

Pax

Lo

ad F

acto

r (%

)

Aug-16 Sep-16

Growth: YoY = + 23.17 % MoM = + 23.46% 8 %

2

The passenger load factor in the month of Sept 2016 has almost remained

constant compared to previous month primarily due to the end of tourist season.

Cancellations

The overall cancellation rate of scheduled domestic airlines for the month of Sept 2016 has been 0.42 %. Airline-wise details of cancellations are as follows:

Note:-Air Pegasus did not operated during the month of September 2016

Various reasons of cancellations are indicated below:

0.00

0.09

0.15

0.35

0.30

0.14

0.61

0.11

0.93

7.75

21.88

0.00 5.00 10.00 15.00 20.00 25.00

Air Pegasus

Air Asia

Go Air

IndiGo

JetLite

Spicejet

Jet Airways

Costa

Vistara

AI

Trujet

Air Carnival

Cancellation Rate (%)

Technical 48.1%

Operational12.1%

Weather 3.0%

Commercial 2.3%

Conse/Misc34.5%

3

Passenger Complaints during the month

During September 2016, a total of 728 passenger related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of September 2016 has been 0.9. The airline-wise details are as follows:

Various reasons of passenger complaints are indicated below:

0.0

0.2

0.3

0.6

0.7

0.8

0.8

1.0

1.3

2.1

0.0 0.5 1.0 1.5 2.0 2.5

Air Pegasus

Air Carnival

Vistara

IndiGo

Trujet

Go Air

Air Asia

Spicejet

Air Costa

Jet Airways+Jetlite

Air India (dom)

No. of Complaints/10,000 Pax

Fare 1.4% Refund

7.6%

Flight Problem12.8%

Baggage23.2%

Customer Service12.0%

Disability2.9%

Staff Behaviour9.5%

Catering0.1%

Others30.6%

4

The reason for complaint as percentage compared to the previous month is as follows:

Airline-wise status of redressal of complaints is given at Table – 4. Compliance of Route Dispersal Guidelines During the month of Sept 2016, all the scheduled domestic airlines complied with the mandatory capacity deployment requirements contained in the Route Dispersal Guidelines. Airline-wise details are given in the following Table:

Airline ASKM Deployment (%) of Category I

Cat III Cat IIA Cat II

Air India + Alliance Air 119.4 1.80 21.6

Jet Airways + JetLite 71.1 1.12 12.8

Spicejet 103.6 1.03 27.7

Go Air 167.8 1.30 68.9

IndiGo 138.5 1.16 21.5

Vistara 55.3 1.32 13.2

Air Asia 265.0 5.00 98.0

Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed in Category I)

Category II - 10%

Category IIA - 1%

Category III - 50%

0.8

6.4

34

.2

17

.5

27

.4

0.4

5.5

0.3

7.4

1.9

5.0

24

.2

19

.2

31

.3

0.3

10

.1

0.3

7.7

1.4

7.6

12

.8

23

.2

12

.0

2.9

9.5

0.1

30

.6

0.0

5.0

10.0

15.0

20.0

25.0

30.0

35.0

40.0

Fare Refund FlightProblem

Baggage CustomerService

Disability StaffBehaviour

Catering Others

Jul-16 Aug-16 Sep-16

5

On-Time Performance (Scheduled Domestic Airlines)

On-Time Performance (OTP) of scheduled domestic airlines has been computed for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP at four metro airports for the month of Sept 2016 is as follows:

Airport-wise On-Time Performance of scheduled domestic airlines complying with

Route Dispersal Guidelines is as follows:

76.2

81.6

82.1

89.6

88.8

87.7

0.0 20.0 40.0 60.0 80.0 100.0

Air India (Dom)

Go Air*

Jet Airways+JetLite

Vistara

Spicejet

IndiGo

OTP (%)

OTP at Four Metro Airports

*Note - Operations of Go Air only at BOM, BLR, DEL.

80.5

64.1

84.0

84.4

0.0 20.0 40.0 60.0 80.0 100.0

DEL

BOM

HYD

BLR

OTP (%)

Air India (Domestic)

6

88.9

71.9

86.7

91.0

0.0 20.0 40.0 60.0 80.0 100.0

DEL

BOM

HYD

BLR

OTP (%)

Jet Airways + JetLite

92.5

79.1

90.1

91.1

0.0 20.0 40.0 60.0 80.0 100.0

DEL

BOM

HYD

BLR

OTP (%)

Spicejet

7

0.0

69.8

84.3

92.4

0.0 20.0 40.0 60.0 80.0 100.0

HYD

BOM

BLR

DEL

OTP (%)

Go Air

93.5

74.5

88.4

91.8

0.0 20.0 40.0 60.0 80.0 100.0

DEL

BOM

HYD

BLR

OTP (%)

IndiGo

8

Reasons for delay have been analysed, which are presented below. It has been found that majority of delays have been attributed to ‘Reactionary’.

92.3

77.0

98.8

98.8

0.0 20.0 40.0 60.0 80.0 100.0

DEL

BOM

HYD

BLR

OTP (%)

Vistara

Pax 3%

Ramp 1%

Tech 5%

Ops 6%

Reactionary 60%

Airport 2% Wx 2%

ATC 20%

Misc 1%

9

Revenue Earned & Seats Sold in Highest Fare Bucket

The revenue earned and the number of seats sold by scheduled private airlines

in the highest fare bucket on select 20 sectors is as follows:

Jet Airways

0.6

%

0.1

% 0.3

%

0.2

%

0.3

%

1.0

%

0.6

%

0.3

%

0.2

%

0.0

%

0.0

%

0.2

%

0.3

%

0.3

%

0.4

%

2.8

%

1.0

%

0.3

%0.7

%

0.4

%

0.4

%

0.2

%

0.3

%

0.9

%

0.6

%

0.3

%

0.1

%

0.0

%

0.1

% 0.3

%

0.4

%

0.2

% 0.7

% 0.9

%

0.7

%

0.6

%

0.0%

1.0%

2.0%

3.0%

4.0%

5.0%

% of Seats Sold in Highest fare bucket

Aug-16 Sep-16

2.0

%

0.7

%

1.0

%

0.8

%

1.0

%

2.8

%

1.7

%

1.4

%

0.6

%

0.0

%

0.2

% 0.9

%

0.8

%

1.0

%

3.0

%

10

.9%

3.8

%

1.8

%3%

2%

1%

1% 1

%

4%

2%

1%

0%

0%

0%

2%

2%

1%

4% 4

%

4%

3%

0.0%

1.0%

2.0%

3.0%

4.0%

5.0%

6.0%

7.0%

8.0%

9.0%

10.0%

11.0%

12.0%

% of Revenue Earned in Highest fare bucket

Aug-16 Sep-16

10

Indigo

0.0

2%

0.0

0%

0.0

0%

0.0

0%

0.0

0%

0.0

0%

0.0

0%

0.0

0%

0.0

1%

0.0

0%

0.0

0%

0.1

7%

0.0

0%

0.0

0%

0.0

0%

0.0

0%

0.0

0%

0.0

3%

0.0

1%

0.0

2%

0.0

0%

0.0

1%

0.0

2% 0

.55

%

0.0

0%

0.0

8%

0.0

0%

0.0

2%

0.0

2%

0.0

4%

0.0

3%

0.1

4%

0.1

1%

0.0

0%

0.0%

1.0%

2.0%

3.0%

4.0%

5.0%

% of Seats Sold in Highest fare bucket

Aug-16 Sep-16

0.1

3%

0.0

1%

0.0

0%

0.0

0%

0.0

1%

0.0

0%

0.0

3%

0.0

0%

0.0

8%

0.0

0%

0.0

0%

1.8

3%

0.0

0%

0.0

0%

0.0

1%

0.0

0%

0.0

0%

0.2

%

0.0

%

0.1

%

0.0

%

0.1

%

0.2

%

2.4

%

0.0

%

0.6

%

0.0

%

0.1

%

0.2

%

0.2

%

0.3

% 0.6

%

0.7

%

0.0

%

0.0%

1.0%

2.0%

3.0%

4.0%

5.0%

% of Revenue Earned in Highest fare bucket

Aug-16 Sep-16

11

Go Air

1.0

8%

0.1

4%

0.1

7%

0.7

7%

0.0

0%

0.0

6%

0.0

0%

0.0

0%

0.0

0%

0.0

0%

0.9

0%

0.0

8%

0.0

0%

0.8

6%

0.2

7%

0.0

2%

1.0

6%

0.0

0%

0.0

2%

0.0

0%

0.0

0%

0.0

1%

0.0

0%

0.2

2%

0.3

8%

0.0

0%

0.0%

1.0%

2.0%

3.0%

4.0%

5.0%

% of Seats Sold in Highest fare bucket

Aug-16 Sep-16

4.0

7%

0.5

2%

0.7

8%

2.9

8%

0.0

0%

0.2

9%

0.0

0%

0.0

0%

0.0

0%

0.0

0%

2.8

7%

0.3

2%

0.0

0%

3.5

4%

1.1

3%

0.0

8%

3.8

1%

0.0

0%

0.0

9%

0.0

0%

0.0

0%

0.0

5%

0.0

2%

0.7

7% 1

.18

%

0.0

0%

0.0%

1.0%

2.0%

3.0%

4.0%

5.0%

% of Revenue Earned in Highest fare bucket

Aug-16 Sep-16

12

Spicejet

0.3

3%

0.0

0%

0.0

2%

0.0

3%

0.0

6% 0.4

0%

0.9

6%

0.0

6%

0.0

0%

0.0

1%

0.0

0%

0.0

0%

0.1

8%

0.3

4%

0.0

5%

1.1

7%

0.0

8%

0.2

3%

0.0

0%

0.0

4%

0.0

0%

0.0

2% 0.3

0% 0.5

8%

0.0

2%

0.0

4%

0.0

2%

0.0

3%

0.0

1%

0.1

0%

0.1

6%

0.0

0%

1.1

1%

0.0

0%

0.0%

1.0%

2.0%

3.0%

4.0%

5.0%

% of Seats Sold in Highest fare bucket

Aug-16 Sep-16

2.2

0%

0.0

1%

0.1

0%

0.2

0%

0.4

0%

2.7

0%

4.6

0%

0.4

0%

0.0

0%

0.0

3%

0.0

0%

0.0

0%

1.1

0%

2.2

0%

0.0

0%

5.7

0%

0.8

0%

1.7

0%

0.0

0%

0.2

0%

0.0

0%

0.2

0%

2.2

0%

3.5

0%

0.1

0%

0.3

0%

0.1

0%

0.1

0%

0.1

0%

0.8

0%

1.1

0%

0.0

0%

4.4

0%

0.0

0%

0.0%

1.0%

2.0%

3.0%

4.0%

5.0%

6.0%

% of Revenue Earned in Highest fare bucket

Aug-16 Sep-16

13

Vistara

0.0

2%

0.0

2%

0.0

6%

0.0

2% 0

.45

%

0.4

2%

0.4

2%

0.1

4%

0.0

6%

0.0

7%

0.0

9%

0.0

2%

0.1

6%

0.0

2%

0.0

0%

0.0%

1.0%

2.0%

3.0%

4.0%

5.0%

BLR-BOM BLR-DEL BOM-DEL CCU-DEL DEL-GAU DEL-HYD DEL-SXR CCU-IXZ

% of Seats Sold in Highest fare bucket

Aug-16 Sep-16

0.0

%

0.1

%

0.1

%

0.0

%

3.1

%

2.0

%

3.1

%

1.0

8%

0.2

9%

0.2

7% 0

.64

%

0.1

5%

0.8

3%

0.0

2%

0.0

0%

0.0%

1.0%

2.0%

3.0%

4.0%

5.0%

BLR-BOM BLR-DEL BOM-DEL DEL-CCU DEL-GAU DEL-HYD DEL-SXR CCU-IXZ

% of Revenue Earned in Highest fare bucket

Aug-16 Sep-16

14

Air Asia

0.0

7%

0.0

3%

0.1

4%

0.0

3%

0.0%

1.0%

2.0%

3.0%

4.0%

5.0%

BLR-DEL DEL-GAU

% of Seats Sold in Highest fare bucket

Aug-16 Sep-16

1.5

4%

1.4

0%

0.3

8%

0.1

5%

0.0%

1.0%

2.0%

3.0%

4.0%

5.0%

BLR-DEL DEL-GAU

% of Revenue Earned in Highest fare bucket

Aug-16 Sep-16

15

Compliance of CAR Section 3, Series M, Part IV

In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV, airline are required to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis. Airline Denied Boarding Cancellations Delays Beyond 2 Hrs

No. of Pax Affected

Status of Facilities & Compensation

No. of Pax Affected

Status of Facilities & Compensation

No. of Pax Affected

Status of Facilities

Air India 96

Refund

Rebooked on other flights

Hotel accommoda-tion

Compensation of Rs. 5.31 lakhs

2955

Refunds

Rescheduling

Hotel accommoda-tion

Compensation of Rs. 20.02 lakhs

25704

Refreshments

Refunds where pax desired

Rescheduling

Compensation of Rs. 28.30 lakhs

Jet Airways and JetLite

515

Refund

Rebooked on other flights

Hotel accommoda-tion

Compensation of Rs. 26.11lakhs

592

Refunds

Rescheduling

Hotel accommoda-tion

Compensation of Rs. 0.67 lakhs

1350 Refreshments

Refunds where pax desired

Rescheduling

Spicejet 67 5.55 2278

Refreshments

Rescheduling

Compensation of Rs. 8.22 lakhs

7173

Refreshments

Transfer to other airlines

Compensation of Rs. 17.10 lakhs

Go Air Nil Nil 13 Refreshments

Rescheduling

1767

All pax given refreshments

Refunds where pax desired

Rescheduling

IndiGo Nil Nil 1082 0.02 lakhs 7205

Refreshments

Air Costa Nil Nil 296 0.79 368

Refreshments

Rescheduling

Compensation of Rs. 0.61 lakhs

Air Asia Nil Nil Nil Nil 620

Refreshments

Rescheduling Compensation of Rs.

2.07 lakhs

Vistara 2 0.12 65 0.24 597 Refreshments

Rescheduling

Trujet Nil Nil 44 Refreshments

Rescheduling

40 Refreshments

Rescheduling

Air Carnival

Nil Nil 626 Refreshments

Rescheduling

Nil Nil

Air Pegasus

- - - - -

-

16

SUMMARY

Denied Boarding Cancellations Delays

No. of Pax Affected

Facilities & Compensation

No. of Pax Affected

Facilities & Compensation

No. of Pax Affected

Facilities

680

Rs. 37.11 lakhs compensation

17940

Rs. 29.96 lakhs compensation and facilities

44824

Rs. 48.08 lakhs towards compensation and facilities

Table 1

TOTAL DOMESTIC PASSENGERS CARRIED BY SCHEDULED DOMESTIC AIRLINES (IN LAKHS) - YEAR 2016

Month & Year Air India

(Domestic) Private Carriers

Total Domestic

Percentage Share

Private Carriers

Air India

Jan 12.23 64.32 76.55 84.0 16.0

Feb 11.54 63.22 74.76 84.6 15.4

Mar 11.61 67.11 78.72 85.3 14.7

Ist Quarter 35.38 194.65 230.03 84.6 15.4

Apr 11.98 67.34 79.32 84.9 15.1

May 13.49 73.20 86.69 84.4 15.6

Jun 12.37 67.38 79.75 84.5 15.5

IInd Quarter 37.84 207.92 245.76 84.6 15.4

Jul 12.61 72.47 85.08 85.2 14.8

Aug 12.25 71.56 83.81 85.4 14.6

Sep 12.06 70.24 82.30 85.3 14.7

IIIrd Quarter 36.92 214.27 251.19 85.3 14.7

Oct

Nov

Dec

IVth Quarter

Total 110.14 616.84 726.98 84.8 15.2

Data of 2015 Air India

(Domestic) Private Carriers

Total Domestic

Percentage Share

Private Carriers

Air India

IstQtr 32.93 152.53 185.46 82.2 17.8

IIndQtr 32.02 170.85 202.87 84.2 15.8

IIIrdQtr 32.78 169.10 201.88 83.8 16.2

IVthQtr

Total 97.73 492.48 590.21 83.4 16.6

Growth (%) = +12.70 +25.25 +23.17

18

Table 2

MONTH-WISE SEAT FACTOR OF SCHEDULED OPERATORS IN 2016 (PASSENGER LOAD FACTOR IN PERCENTAGE)

Month Air India (Dom)

Jet Airways

JetLite Spice Jet

Go Air IndiGo Air Costa

Air Asia

Vistara Air Pegasus

Trujet Air Carnival

Jan 81.7 82.5 82.5 92.1 84.9 84.7 84.0 81.9 74.8 83.8 83.4

Feb 79.9 83.0 80.9 92.3 86.4 86.0 87.1 85.5 73.9 85.4 78.9

Mar 75.7 79.1 77.0 91.1 86.3 85.1 82.1 82.7 74.7 76.6 77.9

Apr 78.9 78.5 78.3 93.2 87.8 85.8 84.0 84.8 77.9 78.1 78.1

May 84.7 82.6 80.9 93.5 88.6 87.2 85.7 86.8 80.1 80.0 80.7

Jun 82.0 79.1 75.2 93.0 84.6 77.9 81.5 90.2 79.0 82.2 81.0

Jul 80.3 83.8 80.9 92.0 90.3 83.6 80.8 85.7 75.2 84 79.4

Aug 77.7 81.7 78.9 93.2 86.0 82.1 70.8 83.3 69.2 0.0 77.7 65.57

Sep 79.0 79.9 77.5 93.5 89.4 82.1 73.7 82.8 72.7 0.0 75.6 64.5

Oct

Nov

Dec

Table 3 MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2016)

Month & Year

Passengers Carried (in Lakhs)/Market Share (%)

Air India Private Air Carriers

Jet Airways Jet Lite Spice Jet Go Air IndiGo Air Costa Air Asia Vistara Air Pegasus Trujet Air Carnival

Jan Pax Carried 12.23 14.32 2.06 10.11 6.20 27.26 0.59 1.75 1.50 0.24 0.29 -

Market Share 16.0 18.7 2.7 13.2 8.1 35.6 0.8 2.3 2.0 0.3 0.4 -

Feb Pax Carried 11.54 13.73 2.06 9.76 5.95 27.54 0.57 1.67 1.49 0.19 0.26 -

Market Share 15.4 18.4 2.8 13.1 8.0 36.8 0.8 2.2 2.0 0.3 0.3 -

Mar Pax Carried 11.61 13.89 2.06 10.06 6.56 30.23 0.54 1.77 1.58 0.14 0.28 -

Market Share 14.7 17.6 2.6 12.8 8.3 38.4 0.7 2.2 2.0 0.2 0.4 -

IstQtr Pax Carried 35.38 41.94 6.18 29.93 18.71 85.03 1.70 5.19 4.57 0.57 0.83 -

Market Share 15.4 18.2 2.7 13.0 8.1 37.0 0.7 2.3 2.0 0.2 0.4 -

Apr Pax Carried 11.98 12.62 2.41 10.21 6.76 30.67 0.64 1.67 1.83 0.20 0.33 -

Market Share 15.1 15.9 3.0 12.9 8.5 38.7 0.8 2.1 2.3 0.3 0.4 -

May Pax Carried 13.49 13.94 2.54 10.96 7.01 33.37 0.65 1.90 2.21 0.21 0.41 -

Market Share 15.6 16.1 2.9 12.6 8.1 38.5 0.7 2.2 2.5 0.2 0.5 -

Jun Pax Carried 12.37 12.96 2.27 10.10 6.64 30.23 0.62 1.73 2.27 0.21 0.35 -

Market Share 15.5 16.3 2.8 12.7 8.3 37.9 0.8 2.2 2.8 0.3 0.4 -

IIndQtr Pax Carried 37.84 39.52 7.22 31.27 20.41 94.27 1.91 5.30 6.31 0.62 1.09 -

Market Share 15.4 16.1 2.9 12.7 8.3 38.4 0.8 2.2 2.6 0.3 0.4 -

Jul Pax Carried 12.61 13.90 2.39 9.94 7.16 33.84 0.65 1.91 2.25 0.14 0.29 -

Market Share 14.8 16.3 2.8 11.7 8.4 39.8 0.8 2.2 2.6 0.2 0.3 -

Aug Pax Carried 12.25 13.70 2.34 10.54 6.74 33.41 0.55 1.88 2.05 0.00 0.31 0.04

Market Share 14.6 16.4 2.8 12.6 8.0 39.9 0.7 2.2 2.4 0.0 0.4 0.0

Sep Pax Carried 12.06 13.32 1.98 10.30 6.87 32.96 0.51 1.88 2.03 0.00 0.33 0.06

Market Share 14.7 16.2 2.4 12.5 8.3 40.0 0.6 2.3 2.5 0.0 0.4 0.1

IIIrdQtr Pax Carried 36.92 40.93 6.71 30.77 20.77 100.21 1.71 5.67 6.33 0.14 0.92 0.10

Market Share 14.7 16.3 2.7 12.3 8.3 39.9 0.7 2.3 2.5 0.1 0.4 0.0

Oct Pax Carried

Market Share

Nov Pax Carried

Market Share

Dec Pax Carried

Market Share

IVthQtr Pax Carried

Market Share

TOTAL Pax Carried 110.14 122.39 20.11 91.97 59.89 279.51 5.32 16.16 17.21 1.33 2.84 0.10

Market Share 15.2 16.8 2.8 12.7 8.2 38.4 0.7 2.2 2.4 0.2 0.4 0.0

20

Table 4

Airline

Complaints Redressal Status

Total Per 10,000

Passengers Carried

Closed Open

Air Costa 5 0.51 3 2

Air Asia 15 1.88 15 -

Vistara 4 2.03 4 -

Go Air 51 6.87 51 -

IndiGo 104 32.96 104 -

Spicejet 85 10.30 85 -

Jet Airways + JetLite 203 15.30 202 1

Air India (Dom) 259 12.06 174 85

Air Pegasus - -

Trujet 2 0.33 2 -

Air Carnival 0 0.06 -

Total 728 82.30 640 88