MANAGEMENT OF NETWORK THROUGH NIC SERVICE DESK MANAGEMENT OF NETWORK THROUGH NMS.
-
Upload
pierce-martin -
Category
Documents
-
view
244 -
download
6
Transcript of MANAGEMENT OF NETWORK THROUGH NIC SERVICE DESK MANAGEMENT OF NETWORK THROUGH NMS.
![Page 1: MANAGEMENT OF NETWORK THROUGH NIC SERVICE DESK MANAGEMENT OF NETWORK THROUGH NMS.](https://reader035.fdocuments.us/reader035/viewer/2022081503/56649ec05503460f94bcb140/html5/thumbnails/1.jpg)
MANAGEMENT OF NETWORK
THROUGH NIC SERVICE DESK
MANAGEMENT OF NETWORK
THROUGH NMS
NETWORK MANAGEMENT
![Page 2: MANAGEMENT OF NETWORK THROUGH NIC SERVICE DESK MANAGEMENT OF NETWORK THROUGH NMS.](https://reader035.fdocuments.us/reader035/viewer/2022081503/56649ec05503460f94bcb140/html5/thumbnails/2.jpg)
1. NAGIOS CORE (http://10.181.6.113/nagios)
MANAGEMENT OF NIC SERVICE DESK
![Page 3: MANAGEMENT OF NETWORK THROUGH NIC SERVICE DESK MANAGEMENT OF NETWORK THROUGH NMS.](https://reader035.fdocuments.us/reader035/viewer/2022081503/56649ec05503460f94bcb140/html5/thumbnails/3.jpg)
Communicate with the user regarding link down.
Communicate with the BSNL or PGCL and lock the ticket for those link which are down.
The ticket are locked in service desk.
![Page 5: MANAGEMENT OF NETWORK THROUGH NIC SERVICE DESK MANAGEMENT OF NETWORK THROUGH NMS.](https://reader035.fdocuments.us/reader035/viewer/2022081503/56649ec05503460f94bcb140/html5/thumbnails/5.jpg)
New incident:-
![Page 6: MANAGEMENT OF NETWORK THROUGH NIC SERVICE DESK MANAGEMENT OF NETWORK THROUGH NMS.](https://reader035.fdocuments.us/reader035/viewer/2022081503/56649ec05503460f94bcb140/html5/thumbnails/6.jpg)
Sample creating of new incident:
![Page 7: MANAGEMENT OF NETWORK THROUGH NIC SERVICE DESK MANAGEMENT OF NETWORK THROUGH NMS.](https://reader035.fdocuments.us/reader035/viewer/2022081503/56649ec05503460f94bcb140/html5/thumbnails/7.jpg)
Then save the incident by clicking the save button :
![Page 8: MANAGEMENT OF NETWORK THROUGH NIC SERVICE DESK MANAGEMENT OF NETWORK THROUGH NMS.](https://reader035.fdocuments.us/reader035/viewer/2022081503/56649ec05503460f94bcb140/html5/thumbnails/8.jpg)
Refresh the page, click “my group incident”
Ticket lock completed.
![Page 9: MANAGEMENT OF NETWORK THROUGH NIC SERVICE DESK MANAGEMENT OF NETWORK THROUGH NMS.](https://reader035.fdocuments.us/reader035/viewer/2022081503/56649ec05503460f94bcb140/html5/thumbnails/9.jpg)
Monitor on nagios to check link ups and downs
![Page 10: MANAGEMENT OF NETWORK THROUGH NIC SERVICE DESK MANAGEMENT OF NETWORK THROUGH NMS.](https://reader035.fdocuments.us/reader035/viewer/2022081503/56649ec05503460f94bcb140/html5/thumbnails/10.jpg)
When the link is up goto Service deskClick Activities-> update statues….
![Page 11: MANAGEMENT OF NETWORK THROUGH NIC SERVICE DESK MANAGEMENT OF NETWORK THROUGH NMS.](https://reader035.fdocuments.us/reader035/viewer/2022081503/56649ec05503460f94bcb140/html5/thumbnails/11.jpg)
Change the status and update the link up.
![Page 12: MANAGEMENT OF NETWORK THROUGH NIC SERVICE DESK MANAGEMENT OF NETWORK THROUGH NMS.](https://reader035.fdocuments.us/reader035/viewer/2022081503/56649ec05503460f94bcb140/html5/thumbnails/12.jpg)
3. Upload the downtime in state view (https://10.1.192.23/stateview)
a) Links downtime NIC (district links)b) Links downtime (core links n NKN links)
![Page 13: MANAGEMENT OF NETWORK THROUGH NIC SERVICE DESK MANAGEMENT OF NETWORK THROUGH NMS.](https://reader035.fdocuments.us/reader035/viewer/2022081503/56649ec05503460f94bcb140/html5/thumbnails/13.jpg)
A. District links
![Page 14: MANAGEMENT OF NETWORK THROUGH NIC SERVICE DESK MANAGEMENT OF NETWORK THROUGH NMS.](https://reader035.fdocuments.us/reader035/viewer/2022081503/56649ec05503460f94bcb140/html5/thumbnails/14.jpg)
B. Core links and NKN links
![Page 15: MANAGEMENT OF NETWORK THROUGH NIC SERVICE DESK MANAGEMENT OF NETWORK THROUGH NMS.](https://reader035.fdocuments.us/reader035/viewer/2022081503/56649ec05503460f94bcb140/html5/thumbnails/15.jpg)
Downtime:
![Page 16: MANAGEMENT OF NETWORK THROUGH NIC SERVICE DESK MANAGEMENT OF NETWORK THROUGH NMS.](https://reader035.fdocuments.us/reader035/viewer/2022081503/56649ec05503460f94bcb140/html5/thumbnails/16.jpg)
Click on the edit below the downtime:
![Page 17: MANAGEMENT OF NETWORK THROUGH NIC SERVICE DESK MANAGEMENT OF NETWORK THROUGH NMS.](https://reader035.fdocuments.us/reader035/viewer/2022081503/56649ec05503460f94bcb140/html5/thumbnails/17.jpg)
Goto nagios back again:For example to see link downtime and uptimeof Mokochung:
![Page 18: MANAGEMENT OF NETWORK THROUGH NIC SERVICE DESK MANAGEMENT OF NETWORK THROUGH NMS.](https://reader035.fdocuments.us/reader035/viewer/2022081503/56649ec05503460f94bcb140/html5/thumbnails/18.jpg)
Click the “view availability report for this host”
![Page 19: MANAGEMENT OF NETWORK THROUGH NIC SERVICE DESK MANAGEMENT OF NETWORK THROUGH NMS.](https://reader035.fdocuments.us/reader035/viewer/2022081503/56649ec05503460f94bcb140/html5/thumbnails/19.jpg)
Note and enter the downtime and uptime:
![Page 20: MANAGEMENT OF NETWORK THROUGH NIC SERVICE DESK MANAGEMENT OF NETWORK THROUGH NMS.](https://reader035.fdocuments.us/reader035/viewer/2022081503/56649ec05503460f94bcb140/html5/thumbnails/20.jpg)
To enter the self docket number goto service desk and enter the incident no. in stateview
![Page 21: MANAGEMENT OF NETWORK THROUGH NIC SERVICE DESK MANAGEMENT OF NETWORK THROUGH NMS.](https://reader035.fdocuments.us/reader035/viewer/2022081503/56649ec05503460f94bcb140/html5/thumbnails/21.jpg)
Update link down reason:
![Page 22: MANAGEMENT OF NETWORK THROUGH NIC SERVICE DESK MANAGEMENT OF NETWORK THROUGH NMS.](https://reader035.fdocuments.us/reader035/viewer/2022081503/56649ec05503460f94bcb140/html5/thumbnails/22.jpg)
Fill the reason and ”check” the reason flag and click the enter button:
![Page 23: MANAGEMENT OF NETWORK THROUGH NIC SERVICE DESK MANAGEMENT OF NETWORK THROUGH NMS.](https://reader035.fdocuments.us/reader035/viewer/2022081503/56649ec05503460f94bcb140/html5/thumbnails/23.jpg)
Refresh the page, the datas you enter appears on the “reason datas” .
![Page 25: MANAGEMENT OF NETWORK THROUGH NIC SERVICE DESK MANAGEMENT OF NETWORK THROUGH NMS.](https://reader035.fdocuments.us/reader035/viewer/2022081503/56649ec05503460f94bcb140/html5/thumbnails/25.jpg)
Click the start console
![Page 26: MANAGEMENT OF NETWORK THROUGH NIC SERVICE DESK MANAGEMENT OF NETWORK THROUGH NMS.](https://reader035.fdocuments.us/reader035/viewer/2022081503/56649ec05503460f94bcb140/html5/thumbnails/26.jpg)
Open with java web start luncher
![Page 27: MANAGEMENT OF NETWORK THROUGH NIC SERVICE DESK MANAGEMENT OF NETWORK THROUGH NMS.](https://reader035.fdocuments.us/reader035/viewer/2022081503/56649ec05503460f94bcb140/html5/thumbnails/27.jpg)
Overview alarm of all the networks
![Page 28: MANAGEMENT OF NETWORK THROUGH NIC SERVICE DESK MANAGEMENT OF NETWORK THROUGH NMS.](https://reader035.fdocuments.us/reader035/viewer/2022081503/56649ec05503460f94bcb140/html5/thumbnails/28.jpg)
Alarms ,Topology, List, Events, Information:
![Page 29: MANAGEMENT OF NETWORK THROUGH NIC SERVICE DESK MANAGEMENT OF NETWORK THROUGH NMS.](https://reader035.fdocuments.us/reader035/viewer/2022081503/56649ec05503460f94bcb140/html5/thumbnails/29.jpg)
Topology of 11 Districts of Nagaland:
![Page 30: MANAGEMENT OF NETWORK THROUGH NIC SERVICE DESK MANAGEMENT OF NETWORK THROUGH NMS.](https://reader035.fdocuments.us/reader035/viewer/2022081503/56649ec05503460f94bcb140/html5/thumbnails/30.jpg)
Topology of Nagaland NKN:
![Page 31: MANAGEMENT OF NETWORK THROUGH NIC SERVICE DESK MANAGEMENT OF NETWORK THROUGH NMS.](https://reader035.fdocuments.us/reader035/viewer/2022081503/56649ec05503460f94bcb140/html5/thumbnails/31.jpg)
Thank you all