Business telephone etiquette for success. Telephone Etiquette.
© Learning ZoneXpress 1. 2 Where do you take your Etiquette? The question is... The answer is......
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Transcript of © Learning ZoneXpress 1. 2 Where do you take your Etiquette? The question is... The answer is......
© Learning ZoneXpress1
© Learning ZoneXpress2
• Where do you take your Etiquette?
The question is...
The answer is...
• Everywhere!
•Home
•School
•Public
© Learning ZoneXpress3
Having Good MannersWhat’s the Payoff?
• Your parents will be impressed
• Your friends will be surprised
• Your teachers will notice
• Life willbe easier
© Learning ZoneXpress4
Personal MannersManners – Up Closeand Personal• Know common courtesies
• Use words that work
• Prepare to meet and greet
• Learn table tips
© Learning ZoneXpress5
Personal MannersRate Your Smile
A. I don’t smile. I’m mysterious.
B. I smile while laughing like a hyena.
C. My smile is a smirk. I’m cool.
D. I smile to say I’m friendly.
AnswerYou guessed it - D is the best
© Learning ZoneXpress6
Personal MannersRespect Others’ Space:What’s a Good Comfort Zone?
A. A foot if I like them. Four feet if I don’t.
B. Create an 18-inch personal zone.
C. Move closer until theyfeel nervous.
D. Space is an abstractconcept.
AnswerB. 18 inches
© Learning ZoneXpress7
Personal MannersHigh Five Hygiene
• Wash and wear your manners
• Privatize your grooming
• Ban body noises
© Learning ZoneXpress8
Personal MannersWords Are the Currency of EtiquetteSpend Them Wisely
• “Please” and “thank you” not only golden oldies
• “No problem” is a problem
• Code words exclude others
• Slang confuses others
© Learning ZoneXpress9
Personal MannersHow to Stop Swearing in 21 Days!
Which techniques could work for you?
A. Fine for each swear word
B. Friends catch your slips
C. Replace good word forswear word
D. Imagine Grandma listening in
AnswerAll of them if you do them
© Learning ZoneXpress10
Personal MannersI’d Like You to Meet…Introduce People According to Custom
• Younger person to older person
• Male to female
• New friend to old friend
• Employee to boss
• Student to teacher
• Friends to parents
© Learning ZoneXpress11
Personal MannersIntroduction - Stick with a Plan
• Mention each name twice
• Tell something about each person
You: Emma, meet Mrs. Sampson, my basketball coach. She helped me improve my free throw percentage.
You: Mrs. Sampson, I’d like you to meet my sister Emma.
© Learning ZoneXpress12
Personal MannersThe Dreaded Handshake
• Stand up
• Make eye contact
• Shake with mediumfirmness
• Shake three times
• Add a greeting–“Hello.” “How are you?”
© Learning ZoneXpress13
Personal MannersWow! Look at That Table Dining Decoder
• Your napkin goes:
___ on the table
___ in your lap
• Your beverages are on:
___ left or ___ right?
• Side foods are on:
___ left or ___ right?
© Learning ZoneXpress14
Personal MannersSilverware – The Shiny Truth
• Use silverware first from ___ inside or ___ outside?
• A knife is a: ___ spear ___ food holder ___ pointer
___ none of the above
• Between bitesput your utensils:
___ in your hands
___ on table
___ on plate
© Learning ZoneXpress15
Personal MannersWhat’s on Your Plate?
If you don’t like a food:___ hide it in napkin
___ eat a few bites
___ say it’s gross
If you don’t know how to eat a food:___ don’t eat it ___ ask someone how ___ watch others
Your mouth is full. Someone asks a question:___ answer anyway ___ ignore the question
___ signal you’ll answer later
© Learning ZoneXpress16
School MannersBe a PRO at School Manners
Bully proof classrooms, hallways, cafeteria
• P – Pledge patience
• R – Respect the rules
• O – Own your behavior
© Learning ZoneXpress17
School MannersClassroom Code
Learning is your #1 job
Classroom don’ts:
• Disrupt
• Cheat
• Monopolize
Classroom do’s:
• Do bring supplies, patience, respect
© Learning ZoneXpress18
School MannersCliques are Crummy
• Avoid categorizing people
• Say “hi” outside your group
• Rejection breeds retaliation
• Stand up to your crowd
© Learning ZoneXpress19
School MannersBreak the Bully Chain
Bullies are made, not born
• Teasing
• Name-calling
• Shoving
• Threats
• Violence
© Learning ZoneXpress20
School MannersServe Up Manners in the Cafeteria
• Forget food fights – you know that
• Others’ food is off limits
• Cliques not on menu
• Keep it clean
© Learning ZoneXpress21
Public MannersTake Your Manners Public
• P – Politeness is portable
• U – Use the basics
• B – Be nice to everyone
• L – Leave a place better than it was
• I – Invert rudeness to niceness
• C – Continue courtesies
© Learning ZoneXpress22
Public MannersTravel with Style
• Practice patience in line
• One seat perpassenger
• Skip the picnic
• Do not disturb –other passengers
© Learning ZoneXpress23
Public MannersManners Shine in the Dark
• I’m on time ___ yes ___ no
• I stay in my seat ___ yes ___ no
• I face the back when I passdown a row
___ yes ___ no
• I stop talking once the feature starts
___ yes ___ no
• I pick up my trash ___ yes ___ no
What’s your Movie Mojo?
© Learning ZoneXpress24
Public Manners‘Sweatiquette’ for the Gym
• Sniff - wash your workout clothes
• Whiff – wipe off equipment
• Share machines
• Enter a no-compete zone
• Keep your eyes on theprize, not gym members
© Learning ZoneXpress25
Public MannersGet a 5-Star Restaurant Review
• Review dining etiquette
• Decide how to pay
• Hold the mayo, but limitsubstitutions
• Nix table hoppingand eavesdropping
• Yes, yes, yes –leave a TIP
© Learning ZoneXpress26
How Would You RateYour Manners Future?
• ___ I’ve got my silverwareand I’m good to go.
• ___ I could be valedictorianof classroom manners.
• ___ I’d be welcome on anybus, train or airplane.
• ___ Let me introduce youto my new polite self.
There’s no curfew for etiquette
Practice manners day and night
© Learning ZoneXpress27
Review1. Where should you practice good manners?
• Everywhere
2. How much personal space should you giveanother person?
• 18 inches — about an arms length
3. Why is over-using code words and slang impolite?
• Code and slang excludes people who can’t translate
4. How many times should you shake a person’s hand?
• Three times
© Learning ZoneXpress28
Review5. Name several bully behaviors.
• Teasing, name-calling, shoving, threats, violence
6. How can you be a PRO in the classroom?
• Pledge patience. Respect rules. Own your behavior.
7. Why is it rude to eat messy food and drinkson a bus?
• They could spill on the person next to you
© Learning ZoneXpress29
Review
8. What two things should you towel at the gym?
• Yourself and the equipment after you use it
9. Is it okay to ask for substitutions at a restaurant?
• Yes, but just one or two
10. Are you ready to polish your manners?
• YES!
© Learning ZoneXpress30
Etiquette Activities
• List five things you plan to do to improve your manners.
• List five things you wish others would do to improve their manners?
© Learning ZoneXpress31
Etiquette ResourcesBooks
• Be the Best You Can Be
• Emily Post’s Teen Etiquette
• Etiquette for Dummies
• How to Behave: A Guide to Modern Manners forthe Socially Challenged
• How Rude! The Teenagers’ Guide to Good Manners,Proper Behavior, and Not Grossing People Out
• The How Rude! School Manners for Teens
• Social Smarts: Manners for Today’s Kids
© Learning ZoneXpress32
Etiquette Resources
More From Learning ZoneXpress
• Extreme Etiquette SeriesVideo/DVD:
o The Courtesy Challenge
o The Netiquette Edge
o The School Manners Adventure
o Take Your Manners Public
© Learning ZoneXpress33
Copyright 2008 Learning ZoneXpress
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