~ John C Maxwell

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Table of Contents

Welcome Messages 1 Program Origin 2 Essence of Leadership 3 Rural Importance 4 Leadership Development Focus 5 Education 6-7 TLMI Annual Conference & Retreat 8-9 Culture of Success 10 TLMI Leadership Council 11 Fellowship & Mentoring 12-13 Emerging Leaders 14 Scholarships & Sponsorships 15 Information & Resources 16

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Message from the TLMI Founder

One of the best parts of hospital administration for me is identifying and supporting emerging leaders among my staff and watching them catch and own the vision of the organization. More often than I want to admit, I promoted great people to management positions and then failed to qualify them for the new roles with adequate training. I can vividly remember the strategic planning retreat when the vision for TLMI was formed. Other CEOs felt the same frustration, and few of us had access to resources to do much about it. Together, the TORCH Board and staff developed a program that now gives rural hospital staff the opportunity to acquire and sharpen management and leadership skills.

If as a hospital executive you think your organization needs to step up its leadership talent, TLMI can help you move forward. I recommend that you identify a critical mass of staff, commit them beforehand to the expectations you have of them, and be prepared to measure the success afterward. By critical mass of staff, I mean those not only in management positions presently, but also those high performers you are counting on for the future. I can personally attest that this worked for Uvalde Memorial Hospital. I saw Sharon Hunt, CEO at W.J. Mangold Memorial Hospital, take a large group to the first TLMI conference and realized how smart she was for assuring what was learned there had a chance to go viral throughout her organization. I took 20 staff members the next year, and it started a culture shift in our hospital that over five years later is still being felt. Our employee engagement scores progressed dramatically such that we have enjoyed 99th percentile rankings the past 2 years. I cannot see surviving today’s healthcare environment without a highly motivated staff. TLMI can help.

~ Jim Buckner, Administrator/CEO Uvalde Memorial Hospital

Message from the President & CEO

Strong leadership is always in demand, and you and your staff have access to high-quality education and high-level networking through the TORCH Leadership & Management Institute (TLMI). TLMI is a program that truly emphasizes the critical leadership skills that are essential for rural healthcare. We appreciate that our Board of Directors has made this such a high priority for TORCH. TLMI’s multi-faceted approach to leadership training is intended for executives, managers and emerging leaders throughout rural Texas. We aim to empower our member hospitals through grassroots efforts to get employees engaged in improving the organizational culture from the inside out. Every rural hospital can build future leaders and we encourage our hospitals to expose their staff to the variety of high-quality on-site and distance education resources available through TLMI.

We hope you participate in our Leadership Institute in the future and share the message with peers and colleagues. Thank you for your membership and for your support of this one-of-a-kind rural leadership initiative.

~ David Pearson, President & CEO Texas Organization of Rural & Community Hospitals

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PROGRAM ORIGIN

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The TORCH Leadership & Management Institute (TLMI) was created in 2006 by the Board of Directors for the purpose of providing effective leadership and management training to promote the professional and personal development of healthcare executives, mid-level managers and emerging leaders in rural and community hospitals in Texas. The Texas Organization of Rural & Community Hospitals (TORCH) and the TORCH Foundation recognize the fundamental goal of every organization is to succeed. To stay successful it must continually engage and invest in organizational development to cultivate the talents of its most important asset – its staff. To this end, we have worked together to build and expand a unique program that offers:

Outstanding leadership and management education; Individual and organizational development training; Personal and professional growth; Networking and relationship-building; And so much more!

The fundamental goal of every organization is to succeed. To stay successful it must continually engage and invest in organizational development to cultivate the talents of its most important asset—its staff.

Highly successful leaders continuously invest in gaining new knowledge and skills. As the healthcare industry continues to face new challenges, it will require leaders who are poised to move their organization to the next level. Join your colleagues and connect with other healthcare leaders for invaluable learning and networking experiences that will enable you to promote success. Whether you are an experienced or new healthcare executive, director, manager, professional staff or student, this leadership program is designed for you. We invite each of you to join us on this journey towards leadership development, personal growth and success! Challenge yourself and inspire others to be more, learn more and realize their potential to become impactful leaders.

The TLMI Program offers a unique blend of

personal growth and leadership

development training that

promotes individual, team

and organizational excellence

“A true leader has the confidence to stand alone, the courage to make tough decisions, and the compassion to listen to the needs of others. He does not set out

to be a leader, but becomes one by the quality of his actions and the integrity of his intent. In the end, leaders are much like eagles…the y don’t flock, you find them

one at a time.”

~ Unknown

ESSENCE of LEADERSHIP

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RURAL IMPORTANCE

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Developing Our Leaders,

Strengthening Our Communities

Rural Texas is a place of significance. From geography to resources, history to economy, rural Texas is a significant contributor to the overall vitality of the state. Home to over 3 million residents, rural Texas communities are known for their enormous resilience and social capital.

Amidst today’s complex healthcare, economic, political, social and cultural forces, the need for strong leaders in rural communities has never been greater. These challenges must spur us to action and strengthen our resolve to ensure the vitality of rural Texas, preserve its rich heritage, and honor its roots. In true Texan spirit, we do this by working together to continually build and support a strong local workforce, quality healthcare, excellent schools and education, and vibrant economic opportunities. We must recognize the critical interdependencies among rural health, the well-being of our local communities, and the overall quality of life for all Texans. As the TORCH Leadership & Management Institute works to provide resources and education to support current and emerging leaders in healthcare, I urge each of you to engage meaningfully in its activities so that, together, we can improve local capacity, which in turn, will strengthen our communities so that we can reap the rewards for all Texans.

The bottom line is simple: the importance of rural cannot be understated. In order to have a viable and desirable quality of life for all Texans, rural Texas must survive—and thrive—as a place of lasting significance where words like heritage and legacy are synonymous with rural areas.

~ Wallace Klussmann, Ph.D. TLMI Leadership Council

Retired Professor Emeritus, Texas A&M University

To promote professional and personal success, our leadership program focuses on a set of professional and personal skills, knowledge, attributes and competencies that will enhance a leader’s performance. The program combines skills development training in each of the eight areas (as depicted above), interactive discussions and presentations to provide an invaluable setting for learning, networking and growth. Participants can apply the skills they learn not only in work settings, but in life as well.

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LEADERSHIP DEVELOPMENT FOCUS

In this time of unprecedented change in our nation’s healthcare industry, the need is ever so great for high-caliber, impactful leaders. To help cultivate outstanding leadership, the TORCH Leadership & Management Institute focuses its education on relevant topics that grow organizations, teams and individuals; that catalyze staff engagement, productivity and motivation; and that enhance performance levels for a culture of success. This program’s education component combines skills development training with quality education in each of eight designated topic areas (as depicted on the previous page). Therefore, program participants can always depend on TLMI to be comprehensive and well-balanced.

Before you are a leader, success is all about growing yourself. When

you become a leader, success is all about growing others.

~ Jack Welch ” “

Self-discovery & Growth EDUCATION

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Onsite Experiential Learning

TLMI Annual Conference & Retreat This premier leadership event features exceptional, interactive sessions taught by nationally and internationally recognized motivational speakers and leadership coaches. Set in a spectacular resort environment, this unique learning experience is optimal for professional development, teambuilding, reflection and personal growth.

Regional Workshops Interactive skills-development workshops specifically tailored to the needs of rural hospitals and their staff

Continuing Education Units (CEUs) Approved ACHE and CPA CEUs and Certificate of Attendance

Other Learning Opportunities

Live and Pre-Recorded Webinar Education Topical leadership education and training, delivered through live webinars and pre-recorded webinar series, focused on individual, organizational and management tracks

Leadership Education DVDs Instructional and motivational DVDs on various professional and personal development topics taught by first-rate leadership consultants and executive coaches

“Learning is a treasure that will follow its owner everywhere.”

~ Chinese Proverb

Onsite Experiential Learning & Online Training

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It’s our Supercalifragilisticexpialidocious

TORCH Event!

This outstanding learning and networking event is designed for leaders focused on organizational improvement, mid-level managers seeking leadership development training, as well as individuals who want to challenge themselves to enhance their skills, pursue excellence and continue their journey towards self-actualization!

For personal and professional development training, ambiance and environment are key. This TLMI event is not just another conference…it is a retreat and place for focus and growth. We like to set the tone of this special experience by selecting venues that inspire and encourage creativity and a state of well-being.

This event offers a plethora of enrichment opportunity in areas of relationship-building, interactive leadership development education and training, networking, teambuilding, experiential learning, motivation and fun!

Join us for this one-of-a-kind TORCH event!

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TLMI ANNUAL CONFERENCE & RETREAT

“The conference had many great bits of information. We were inspired to dream big and to aspire to accomplish what we dream, to not only communicate when we speak but to ‘converse’ with our co-workers and employees as well as our family members, and to have some understanding of how to raise our standards and those of our colleagues because nothing makes an organization like individuals who are led to feel that they can be creative and uninhibited in a positive way. We were also encouraged to be cognizant of the underlying factors that could make or break facilities financially as well as the changes that may be on the horizon.

The only drawback of this conference was that it was almost too much to take in, in such a short amount of time. Thanks to all who made this conference such a success and at such a beautiful place. Your hard work is appreciated.”

~ Millie Driskell

Yoakum Hospital

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Ambiance & Well-Being

“I have some super fired up

staff members ready to take

management and

leadership to another

level. They declared this

workshop to be the best they

have ever attended. They

had praise for every speaker

on the program. Thank you

for putting together such a

fine line up of topics and

presenters. As always, I am

proud of TORCH and you

helped reinforce its value to

key members of my team this

week.”

~ Jim Buckner, CEO Uvalde Memorial Hospital

Relationship-Building

Motivation & Fun!

Education & Training

Teambuilding Networking

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Experiential Learning

THRIVING HEALTHCARE ORGANIZATIONS share something in common. Regardless of size, geographic location, or specialty, all truly successful healthcare organizations have built a culture of success, leadership and learning. Despite the belief that leaders are born, research proves otherwise. Leaders are grown and developed, and truly great organizations are the ones that can do it well. While management is often denoted by title, leadership may occur at any level in the organization. Healthcare organizations that embrace this by investing in training and professional development have reaped the benefits. Loyal customers, word of mouth referrals, happy employees, exceptional customer service, and accountability are just a few of the benefits of dedicating the time, energy and resources it takes to effectively develop employees at all levels of the organization. These organizations understand that you cannot react your way to success but must develop a strategy and a plan to accomplish it. They start by investing in their greatest asset, their employees. Through the ongoing coaching, training, and development of staff at all levels, a culture of excellence is grown and habituated. TORCH has embraced the learning culture. By providing a broad range of education and leadership opportunities, they have become an invaluable resource for their members and constituents.

~ Anne Pritchard Grady President of Acclivity Performance

TLMI Program Speaker

CULTURE of SUCCESS

Regardless of size, geographic location, or specialty, all truly successful healthcare

organizations have built a culture of success, leadership and learning.

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Our Mentors & Thought Leaders

The TLMI Leadership Council is an important part of our leadership program. The Leadership Council is comprised of Texas rural hospital executives, distinguished scholars and industry leaders who share a common passion and vision for leadership development and are accomplished leaders in their respective fields. The TLMI Leadership Council plays a vital role in our program’s growth and success, serving as:

Thought leaders for program content;

Advisors for program direction and expansion efforts;

Mentors to healthcare fellows and students; and

Ambassadors of the TLMI program.

Jim Buckner, CEO, Uvalde Memorial Hospital; Dr. Nick Coppola, Associate Professor & Program Director, Clinical Practice

Management, Texas Tech University Health Sciences Center; Dr. Larry Gamm, Regents Professor Director, Center for Health

Organization Transformation (CHOT) Health Policy & Management, Texas A&M Health Science Center; John Henderson, CEO,

Childress Regional Medical Center; Dr. Wallace Klussmann, Retired Professor Emeritus, Texas A&M University; Dr. Howard

Prince II, Professor & Director, Center for Ethical Leadership at UT-Austin; Jan Reed, CEO, Electra Memorial Hospital; James

Vanek, CEO, Lavaca Medical Center; Jack Walker, VP of Global MEDITECH, maxIT Healthcare, LLC; Tim Wright,

President/Founder, WrightResults, Inc.

TLMI LEADERSHIP COUNCIL

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We are honored to have their participation, support and expertise!

The single biggest way to impact an organization is to focus on

leadership development. There is almost no limit to the potential of

an organization that recruits good people, raises them up as

leaders and continually develops them.

~ John C. Maxwell

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” TLMI Healthcare Fellowship

TORCH maintains a fundamental commitment to rural healthcare and recognizes the need for strong leaders who can articulate a clear and compelling vision for rural hospitals. With this steadfast priority in mind and through the TLMI program, we have developed a special training program for working healthcare professionals and emerging leaders in rural Texas. This opportunity is a year-long training program that assists participants with their journey towards professional achievement and success. This program:

Enables participants to work on their relationship-building capacity by attending 3-4 key education and networking events;

Allows participants to enhance their communication skills by completing a capstone project, under the supervision of the TLMI Leadership Council, that will be formally presented at the TLMI Annual Conference & Retreat in the Fall;

Fosters a team environment and team-building atmosphere by assigning collaboration exercises with other TLMI fellows; and

Encourages the development of coaching and mentoring abilities by designating graduating fellows as mentors to the new class of inducted fellows.

Fellowship stipends are awarded to selected healthcare professionals. Our goal is to give Fellows the tools, education, resources, mentoring and experience to enhance their ability to contribute to their communities as leaders.

FELLOWSHIP

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Workforce Prospecting

Michael Paul Aslin, MHA

COO, Wise Clinical Care Associates

"As a student, my experience in the MU

Student Shadow Mentoring Program

exceeded my expectations. It not only

deepened my understanding of hospital

operations, but it also allowed me to see

the consultant’s view. I walked away

with the unique experience of applying

book knowledge with the real world. As

a result, I was able to directly use what I

had learned about Meaningful Use to

the benefit of the organization in which I

am now working. Aside from the

knowledge gained, you get to make

valuable and lasting connections. The

people at TORCH, the consultants from

maxIT, and the leadership and staff at

Childress Regional Medical Center were

all accommodating and great to work

with. The MU Student Shadow Mentoring

Program is a “must do” for every

student."

MENTORING

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Everyone needs inspiring and supportive mentors their journey to success as well as for their pursuit of personal and professional growth. Recognizing this need, we have developed a mentoring initiative for healthcare students and hospital staff.

Our TLMI Leadership Council, serve as mentors to our Fellows, hospital member

staff and healthcare students. Their combination of academic, industry and healthcare expertise make their advice and support ever so valuable to those who choose to reach out for their knowledge. See page 11 for more information.

Unique to students, we offer a special Shadow Mentoring Program, specific to

rural health information technology. Selected student(s) in this program will work under the guidance of TORCH staff and a team of professional industry experts as they conduct EHR Meaningful Use Assessments at rural healthcare facilities. This learning experience offers invaluable exposure to real-life issues, challenges and opportunities facing rural hospitals, as well as a first-hand look at the interaction and partnership between healthcare providers and corporate consulting.

This opportunity offers graduate and undergraduate students…

Unique hands-on experiential learning and training that

you won’t get in the classroom; Extensive exposure to one of the hottest HIT areas In-depth view of rural hospital administrative, clinical and

business operations as well as corporate consulting practices;

Unique shadow mentoring opportunity with a professional assessment team as they apply various tools, processes and consulting techniques;

Invaluable networking and relationship-building with hospital executives, healthcare providers and corporate industry experts;

Leadership coaching by distinguished TLMI Leadership Council Members;

Opportunity to build highly marketable skills in project management, team development, evaluation techniques, data collection, gap analysis and report preparation; and

Priceless contact with potential employers to help boost career advancement!

Contact us to learn more.

Student Shadowing Mentoring

Program

Selected students have the unique opportunity to work under the guidance of TORCH staff and a team of professional industry experts as they conduct EHR Meaningful Use Assessments at rural healthcare facilities. This hands-on learning experience offers invaluable exposure to real-life issues, challenges and opportunities facing rural hospitals, as well as a first-hand look at the interaction and partnership between healthcare providers and consultants. Students will also have the opportunity to build highly marketable skills in project management, team development, evaluation techniques, data collection, gap analysis and report preparation. Each mentoring opportunity is a short-term commitment. For more information see page 13.

Opportunities for Healthcare

Students For students interested in personal and professional development, networking opportunities, rural workforce and future career advancement, TLMI is the program for you! We encourage you to get involved and take full advantage of the resources available to you. Opportunities for students include:

The TLMI Annual Conference & Retreat with

rural corporate and hospital executives, hospital managers and professional staff, TLMI Leadership Council Members, industry experts and fellow aspiring students;

Interaction with hospital leaders, corporate executives and potential employers;

Ability to apply for various scholarships and stipends;

Participation in the Student Shadow Mentoring Program;

Coaching from our top-notch TLMI Leadership Council;

Our Illuminations leadership newsletter and healthcare webinars available throughout the year;

Special opportunities to become TORCH student members; and more!

“The TORCH Leadership & Management Institute is

a great way to network with colleagues and gain

valuable insight to the rapidly-changing healthcare

industry. The motivational speakers are fantastic and

I always leave inspired. The Institute is a great way

for students to practice their networking skills and

reinforce what they are learning in the classroom.

Thanks TORCH!”

~ Michael Nowicki, PhD, FACHE, FHFMA Professor and Director

School of Health Administration Texas State University--San Marcos

Invaluable Networking, Learning & Inspiration

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EMERGING LEADERS

Corporate partners can also contribute to the TORCH

Foundation Scholarship Fund and be recognized for the support of rural hospital and/or healthcare

students in their quest for continued professional development and leadership education.

Contact us to learn more!

Scholarships & Stipends

Through the TORCH Foundation Scholarship Fund, various scholarship and stipend opportunities are available for hospital staff, as well as undergraduate and graduate healthcare students. Current opportunities include:

Texas MHA Scholarship; Texas Rural Healthcare Internship Stipend; and Continuing Education Stipend.

Also, we are proud to offer financial assistance for the following TLMI program elements:

TLMI Annual Conference & Retreat; TLMI Healthcare Fellowship; Student Mentoring; and Other opportunities as they arise.

SCHOLARSHIPS & SPONSORSHIPS

Strategic Partnership &

Sponsorship

Originally designed solely for rural hospital leadership and their staff, we have extended select program elements and opportunities to corporate partners. The intention is to foster excellent networking and long-term relationship building between TORCH member hospitals and corporate partners. Our most popular opportunity is an exclusive sponsorship granting admittance to and allowing active participation in the TLMI Annual Conference & Retreat. Available each year to only a limited number of sponsors, this experience offers priceless exposure to hospital executives and their leadership teams in a more inviting, engaging and collaborative environment. Demonstrate your support for rural health and gain outstanding strategic visibility by becoming a sponsor!

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Illuminations Leadership Newsletter

…a must read for leadership development enthusiasts. This quarterly publication highlights essential leadership and management concepts and themes, with stimulating articles, discussions and sometimes musings on specific topics impacting both personal and professional growth. Content includes:

Insightful and inspiring articles on leadership and management;

“Leaders Among Us” – features an exceptional healthcare leader;

“Leadership Illustrated” – a fun visual;

“Coffee Break Snippets” – brief review of a book or article; and

“Pearls of Wisdom” – favorite thought-provoking quotes and tips.

Online Leadership Center Visit our online Leadership Center for upcoming TLMI events, education, networking opportunities, additional information and resources: http://www.torchnet.org/leadership_center.php

Get Involved The TORCH Leadership & Management Institute is a great resource for current and emerging leaders in healthcare. We invite each of you to take full advantage of all the program has to offer and encourage you to join us and your peers on this journey.

~ Ronald Reagan

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Written, designed and produced by David Pearson, Dawn Haberkorn and Quang Ngo Contributors: Jim Buckner, David Pearson, Wallace Klussmann, and Anne Pritchard-Grady.

PO Box 203878

Austin, TX 78720

(512) 873-0045 (512) 873-0046 fax