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Speaker: Mária Kállai, vice-mayor,

city of Szolnok with county rights

March 2011.

European Grouping of Territorial Cooperation and Multi-level Governance Conference

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Every day responsibility of local society/governance

• Meeting of the 3 spheres

• Lawfulness/practicality

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© Homo Regius

Transfer Function of Cities Offering Services

Citizens

Local Society

Society

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Model values of the Cities Offering Services

• Professional authenticity

• Human quality, credibility

• Public operated by service providers

• Partnership

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Life cycle of projects operated on the basis of models

• Commitment of urban economists and sponsors

• Connection of service providers

• Determinig of measuring, evaluation and destination values

• Realisation of action plans

• Evaluation of feedback measurement

• Time frame: 2 years

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35 connecting organizations

7 organizations

Entrepreneurs town management

working group

3 organizations

Service providers having tasks of the

authorities working group

6 organizations

Health, cultural and social

working group

19 organizations

General education working group

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© Homo Regius

Analysis of expectation and satisfaction

• Document analysis

• 18 thousand persons have given an answer

• 22% of readiness for giving an answer

• Characteristic features of the asked persons

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© Homo Regius

Main message: quality of the service providing culture is important for the citizens

50,0%

60,0%

70,0%

80,0%

90,0%

100,0%

Professional

authenticity

Human quality, credibility

Publicity of the operated

systems

Partnership

82,2% 82,5%77,2% 80,1%

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Judgement of quality of the service providing culture

50,0%

60,0%

70,0%

80,0%

90,0%

100,0%

Professional authenticity Human quality, credibility

Publicity of the operated

systems

Partnership

73,9%77,1%

67,9%70,7%

81,3%82,9%

69,7%

73,9%

Service users

Serviceproviders

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Mins and maxs of the city’s staisfaction

77%

68% 71%

40%

50%

60%

70%

80%

90%

100%

Professionalauthenticity

Human quality, credibility

Publicity of operatedsystems

Partnership

61% 61%

51%49%

96% 98%

88%

95%

The lowest measured value

The highest measured value

74%

City average

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© Homo Regius

The most important values: The top 3

• Humane behaviour

• Valuable service and usefulness

• Personal quality in service

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Other important values : The last 3

• Involving partners in life of providers

• Openness for opinion of the partners

• Operation of service provider in a calculable and consequent manner

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© Homo Regius

Building blocks of activities of service providing city

• Harmonisation of different viewpoints

• Determination of values, value elements and object values

• Determination of expected results

• Deadlines

• Activities – Organizational independence

City level value determination and support

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Quantitative indicators of activity programs

317 autonomous activity programs

150 multiplicator activites

467 activities

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Development activities elements

25%

15%

33%

27%Professional authenticity

Human quality, credibilty

Publicity of operated systems

Partnership

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© Homo Regius