˝ fi ˙ ˝ ˙ ˆ Our gift to you page 4 I carelinenews · Continue to access help 24/7 at the...
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To celebrate the transfer of Chichester Careline to PPP Taking Care, you will be given the opportunity to take advantage of a 3 in 1 personal alarm service at NO EXTRA COST. Our gift to you What the 3-in-1 service consists of: 24/7 medical support line 24/7 help at the touch of a button Medication information service Continue to access help 24/7 at the touch of a button using your existing Careline lifeline service. Our personal alarms can be a real lifesaver to people of all ages and all walks of life. If you suffer a fall or accident, press the alarm button to quickly contact our 24 hour response centre who will get help to you. Put your mind at rest whenever you have a concern about your health or wellbeing. You can speak to one of our qualified nurses 24 hours a day, seven days a week. They are happy to talk with you about any concern no matter how big or small. Understanding how and why you should take medication can be confusing. Our pharmacists are on hand to answer your questions and explain more about your pills and prescriptions. Exciting times for Careline as it joins PPP Taking Care Dear Customer, We’re writing to tell you about some exciting developments to our Chichester Careline service and the opportunities that it will offer our customers in the future. Over the past thirty five years, Chichester Careline has assisted over one million people to live safely and independently in their own homes. In fact, it was one of the first monitoring centres in the country dedicated to providing people with telecare services. We are very proud of our Careline service and the difference it makes. Over the past few years we have been looking at ways to build on the outstanding work that is delivered by the service, so that we can continue to offer our customers the very best care and opportunities. As part of this work, we have been working closely with PPP Taking Care, a leading telecare provider with over thirty years’ experience. The company is part of AXA PPP healthcare who have been protecting their members’ health for nearly 80 years. AXA PPP healthcare are specialists in helping people understand their health and access the best possible care. PPP Taking Care also manages Age UK’s personal alarm service, which supports over 52,000 people in the UK. They believe that everyone should have the support to remain independent and live life well in their own home. Technological advancements and opportunities - as well as the growing needs and expectations of our customers - mean that we need to significantly invest in our Careline service. In order to achieve this, we are proposing to transfer the service to PPP Taking Care on 1 March 2019. On this date, your contract with Chichester District Council will be transferred to PPP Taking Care, but the cost and service you receive will remain exactly the same. This means that our service will benefit from significant investment and will help us to further expand the services that we can offer you. We have worked alongside PPP Taking Care for some time and so we are very confident that they will take Careline forward and build on what the service has already achieved. It is important to stress that the service you receive will not change. The cost will stay the same and you will continue to be assisted by the same ‘Careline team’ based in Chichester. You and your family will also be able to access even more services, providing even greater peace of mind. PPP Taking Care is also offering you access to their 3 in 1 service at no extra charge because you are one of our valued customers. You can find more about this on page 4. However, it is entirely up to you if you want to take advantage of this offer. The team and I will continue to be here to support you. Within this newsletter, we’ve provided you with a list of questions and answers, as well as an introduction to PPP Taking Care. If there is anything else we can help you with, please don’t hesitate to get in touch. Best Wishes, Brenda Jackson, Chichester Careline Manager careline news FOR CARELINE CUSTOMERS January 2019 page 4 I carelinenews I January 2019 Contact us If you have any questions, please don’t hesitate to let us know. Chichester Careline, Florence Road, Chichester, West Sussex PO19 7QU T: 01243 778688 E: [email protected] www.chichestercareline.org.uk Our centre is based in Florence Road, Chichester and is open 24 hours a day, every day of the year to respond to your calls. We’re even working when everyone is tucking into their turkey on Christmas day! We are accredited by the Telecare Services Association We have strict standards to meet, including answering calls within a specific time. We were the first telecare centre in the country to introduce the Mindme device for those with dementia This device has transformed the lives of our customers who have dementia and it is now widely used in various forms nationally and internationally. We like to think of ourselves as the fifth emergency service! We’ve saved so many lives thanks to the range of equipment we offer and our quick thinking and caring team. Helping you to live independently Our dedicated Careline team is always here to support you when you need help at just the touch of a button, but did you know . . . To find out more about this special offer, just call us now on 01243 778688 between 9am and 4pm, Monday to Friday, and select option 2*. *If you would sooner not hear about these additional services in the future, just let us know.
Transcript of ˝ fi ˙ ˝ ˙ ˆ Our gift to you page 4 I carelinenews · Continue to access help 24/7 at the...
To celebrate the transfer of Chichester Careline to PPP Taking Care, you will be given the opportunity to take advantage of a 3 in 1 personal alarm service at NO EXTRA COST.
Our gift to youWhat the 3-in-1 service consists of:
Your 3 in 1 Personal Alarm Service
24/7 help at the touch of a button
Medication information service
24/7 medical support line
Your 3 in 1 Personal Alarm Service
24/7 help at the touch of a button
Medication information service
24/7 medical support line
Your 3 in 1 Personal Alarm Service
24/7 help at the touch of a button
Medication information service
24/7 medical support line
Continue to access help 24/7 at the touch of a button using your existing Careline lifeline service. Our personal alarms can be a real lifesaver to people of all ages and all walks of life.
If you suffer a fall or accident, press the alarm button to quickly contact our 24 hour response centre who will get help to you.
Put your mind at rest whenever you have a concern about your health or wellbeing.
You can speak to one of our qualified nurses 24 hours a day, seven days a week. They are happy to talk with you about any concern no matter how big or small.
Understanding how and why you should take medication can be confusing.
Our pharmacists are on hand to answer your questions and explain more about your pills and prescriptions.
Exciting times for Careline as it joins PPP Taking CareDear Customer,
We’re writing to tell you about some exciting developments to our Chichester Careline service and the opportunities that it will offer our customers in the future.
Over the past thirty five years, Chichester Careline has assisted over one million people to live safely and independently in their own homes. In fact, it was one of the first monitoring centres in the country dedicated to providing people with telecare services.
We are very proud of our Careline service and the difference it makes. Over the past few years we have been looking at ways to build on the outstanding work that is delivered by the service, so that we can continue to offer our customers the very best care and opportunities.
As part of this work, we have been working closely with PPP Taking Care, a leading telecare provider with over thirty years’ experience. The company is part of AXA PPP healthcare who have been protecting their members’ health for nearly 80 years. AXA PPP healthcare are specialists in helping people understand their health and access the best possible care. PPP Taking Care also manages Age UK’s personal alarm service, which supports over 52,000 people in the UK. They believe that everyone should have the support to remain independent and live life well in their own home.
Technological advancements and opportunities - as well as the growing needs and expectations of our customers - mean that we need to significantly invest in our Careline service. In order to achieve this, we are proposing to transfer the service to PPP Taking Care on 1 March 2019. On this date, your contract with Chichester District Council will be transferred to PPP Taking Care, but the cost and
service you receive will remain exactly the same. This means that our service will benefit from significant investment and will help us to further expand the services that we can offer you. We have worked alongside PPP Taking Care for some time and so we are very confident that they will take Careline forward and build on what the service has already achieved.
It is important to stress that the service you receive will not change. The cost will stay the same and you will continue to be assisted by the same ‘Careline team’ based in Chichester. You and your family will also be able to access even more services, providing even greater peace of mind. PPP Taking Care is also offering you access to their 3 in 1 service at no extra charge because you are one of our valued customers. You can find more about this on page 4. However, it is entirely up to you if you want to take advantage of this offer.
The team and I will continue to be here to support you. Within this newsletter, we’ve provided you with a list of questions and answers, as well as an introduction to PPP Taking Care. If there is anything else we can help you with, please don’t hesitate to get in touch.
Best Wishes,
Brenda Jackson, Chichester Careline Manager
carelinenewsFOR CARELINE CUSTOMERSJanuary 2019
page 4 I carelinenews I January 2019
Contact usIf you have any questions, please don’t hesitate to let us know.
Chichester Careline, Florence Road, Chichester, West Sussex PO19 7QUT: 01243 778688 E: [email protected] www.chichestercareline.org.uk
Our centre is based in Florence Road, Chichester and is open 24 hours a day, every day of the year to respond to your calls.We’re even working when everyone is tucking into their turkey on Christmas day!
We are accredited by the Telecare Services AssociationWe have strict standards to meet, including answering calls within a specific time.
We were the first telecare centre in the country to introduce the Mindme device for those with dementiaThis device has transformed the lives of our customers who have dementia and it is now widely used in various forms nationally and internationally.
We like to think of ourselves as the fifth emergency service!We’ve saved so many lives thanks to the range of equipment we offer and our quick thinking and caring team.
Helping you to live independentlyOur dedicated Careline team is always here to support you when you need help at just the touch of a button, but did you know . . .
To find out more about this special offer, just call us now on 01243 778688 between 9am and 4pm, Monday to Friday, and select option 2*. *If you would sooner not hear about these additional services in the future, just let us know.
When will the change take place?It is proposed that Chichester Careline will join PPP Taking Care on 1 March 2019.
Will this affect the price I currently pay?No. Your price and the service you receive will stay exactly the same.
What will happen to the staff at Careline?The team that currently runs your Careline service will continue to support you, in exactly the way they do now.
Will the centre continue to operate 24 hours?Yes. The centre will run exactly as it does now – 24 hours a day, seven days a week.
Why have you made this change?We are very proud of our Careline service and the difference it makes to you and the rest of our customers. Over the past few years we have been looking at ways to build on the outstanding work that is delivered by the service. The proposed transfer to PPP Taking Care means that Chichester Careline will benefit from significant investment and further expand its position in the telecare market.
Careline operates in a highly progressive market. Technological advancements and opportunities - as well as the growing needs and expectations of our customers - mean that significant investment is required. We have worked alongside PPP Taking Care for some time and so we are very confident that they are the right company to take Careline forward and build on what the service has already achieved.
What further benefits will this new partnership bring?PPP Taking Care plans to invest in the centre and expand on what Careline currently offers its customers. For example, PPP Taking Care offers a medical support and medication helpline, safe home assessments, a wellbeing check service and case management service. PPP Taking Care constantly researches the market and emerging technologies to offer imaginative solutions. The proposed transfer
to PPP Taking Care will provide our customers with even more services to help keep them in the home that they love.
Why did you choose to work with PPP Taking Care?We have been working alongside them for some time and have been impressed with the level of service they provide their customers. We believe that they are the perfect fit for Careline.
Will Careline still be based in Chichester?Yes. The Careline team will continue to be based in Florence Road in Chichester.
What will happen from 1 March?Our service to you will remain exactly the same. You don’t need to do anything.
Meet PPP Taking CareWe are really looking forward to working with Chichester Careline.
We have been providing personal alarm services for more than 30 years and help over 52,000 people stay in the homes they love, for longer.
Our company is a subsidiary of AXA PPP healthcare, a leading UK private healthcare company with over 80 years’ experience in providing healthcare products and services. In 2016, AXA PPP healthcare acquired the Aid-Call monitoring centre, the provider of Age UK Personal Alarm service, to become the trusted partner that enables people to live life well and to the full – whatever their age.
In 2017, we became known as PPP Taking Care and now have around 150 staff working for us. Each one is carefully chosen for their caring and professional manner and make us who we are. This is why we have chosen to work with Chichester Careline – they are the perfect fit and we are looking forward to welcoming them into our close knit team.
What does Taking Care mean to us?It’s the freedom to live your life the way you choose.
We’re proud that we can make you feel supported in every way. Knowing that you feel confident and safe is key to our staff who work around the clock to ensure peace of mind for your family and friends.
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Questions Answers&
