DrupalCampLviv

Drupal for e-government

.md

Caraivanov George

Veaceslav Cunev

Drupal for e-government

in Moldova

Internet and Intranet Solutions

120%MOBILEdistribution rate

60%INTERNETdistribution rate

90%FIBER OPTICnetwork coverage

in Moldova

Over 100 Drupal projects in 6 years

Over 100 Drupal projects in 6 years

Over 100 Drupal projects in 6 years

Society Government Business12 36 52

Projects for Society, Government and Business

Projects for Society, Government and BusinessSociety projects

NGO

Media

Projects for Society, Government and BusinessGovernment projects

Agencies

Governmentcompanies

Ministries

Business projects

Banks

Each project has its own history

2007 Tender from United Nations

Available 24/7

National and international expert groups

Multiple government system integration

ALL report forms for State Tax Service

20 competitors

2008 - 2009 System development

120

Max. number of agents: 17 Reports submitted: 683

90

10

15 14 14

55

87 92

103

60

30

Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov

Reports

Agents

Dec

2009 - 2012 System deployment

12000

9000

3000

2008 - 2009 Max. number of agents: 17 Reports submitted: 683

Max. number of agents: 18549 Reports submitted: 812338

Jan Mar May Jul Sep NovFeb Apr Jun Aug Oct Dec

Jan Mar May Jul Sep NovFeb Apr Jun Aug Oct Dec

Jan Mar May Jul Sep NovFeb Apr Jun Aug Oct Dec

Jan Mar May Jul Sep NovFeb Apr Jun Aug Oct Dec

6000

Reports

Agents

95688

14055

14955

15038

16713

91594

94196

97110

2013 Current State of the System

2007 - 2012 Max. number of agents: 18566 Reports submitted: 813121

Number of agents: 22507 Reports submitted: 1416383 323 yearsSaved:

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23

8000

6000

2000

4000

7972

5756

55Time ofthe day

Rep

orts

sub

mitt

ed

2007 Expected effect

Application server (Drupal on CentOS 5, 16 core, 16Gb RAM, HDD 150Gb, 1Gbit LAN)

Database server (MySQL on CentOS 5, 8 core, 32Gb RAM, HDD 400Gb (200Gb Database), 1Gbit LAN)

Backup server (2Tb HDD, 1Gbit LAN)

Informix database server

CA server ( .NET/Java on Windows 2003 Server, 2 Core CPU, 2Gb RAM)

PKI/TSP Server (Java web app on Windows 2003 Server, 2 Core CPU, 2Gb RAM)

2009 Initial solutions

Issues:lack of knowledgelack of organization structurelack of call centermissconfigured server resourceslimited performance due to synchronous architecture

Hardware solutions:

front login server: servicii.fisc.md (.NET)

Software solutions:

2010 System support

SSO authentication

Facts:allow registration of individuals

Software solutions:

light performance optimizationmore declaration forms

2011 System support

Facts:10 000 tax payers increaseover 70 forms

Issues:

lack of monitoring infrastructurelow performance of external TSP servicelack of profiling and stress testing infrastructure

2012 System support

Hardware solutions:

EdecDbData (validation service) (PHP app on Windows 2003 Server, 2 Core CPU. 4Gb RAM, 100Gb HDD)EdecDbSync (processing service) (PHP app on Windows 2003 Server, 2 Core CPU. 4Gb RAM, 100Gb HDD)

Software solutions:

2012 System support

asynchronous loading of paged gridsdedicated processing service (EdecDbSync)dedicated validation service with batch mode (EdecDbData)

Facts:

13 000 tax payers increaseup to 1300 - 1500 real users onlineup to 750 simultaneous robots (using WAPT Pro test cases)up to 15 000 declarations in a single daynew big declarations (up to 250 000 records and 60 Mb XML data)

Issues:

2013 System support

network overload (database link)storage overload on secondary services.Java 7 updates that tightens security policiesexpired certificatesexpensive timestamping service

Hardware solutions:

PKI Service (Windows 2003 Server, 2 Core CPU, 2Gb RAM)TSP Service (Java web app on Windows 2003 Server, 2 Core CPU, 2Gb RAM)AMQP Server (RabbitMQ on CentOS 6.4, 2 Core CPU, 2Gb RAM)

Software solutions:

2013 System support

pipelined declarations processor, using AMQP/RabbitMQ, IPC/PCNTL multipart declarationsserver side document serialization, and sign of hash onlyInnoDB engine instead of myIsamSOAP to REST transition for validation service - 50% performance increase

How it works now

The Future: CAST

eDeclaration

eAccounting

Online bankingSmart Office