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Design process Templates scope Functionality Reporting System Customer Service Training Database management
Pricing Competitiveness Past Experience in managing similar contracts Commitment to Delivery on time and in the
required formats
2...And what else?
SpinnakerPro is one of our 2 brands from Irish firm Narragansett Technologies. Other brand is SensorPro an online survey and research platform.
In development since 2002 by Irish team, Irish supported, Irish deployment servers. Offices in Limerick and San Francisco.
Customers include Brown Thomas, Tower Hotels, Galway Volvo Ocean Race, Softbrands Hospitality, Crowne Plaza, Holiday Inn.
Over 50 white-label partners worldwide
Design for email not websites◦ Our templates are pre tested◦ XHTML is used for optimal rendering◦ W3C compliance◦ New Litmus API (beta) for self service testing
Images in email Delivery and rendering
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SPF Record (Sender Protection Framework) Authorises an IP address to send email on your
behalf Prevents unauthorised senders
DKIM (Domain keys) Additional level of sender authority
Sender reputation networks Senderscore Microsoft SNDS (Hotmail) Various blacklist services (DNSSTUFF)
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DNS report on Failteireland.ie
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Subscriber management Bounce management Segmentation Designer and templates Recurring campaigns Scheduling of broadcasts Metrics
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Ironport delivery platform ◦ 450k per hour◦ Configurable Throttling
Integration with other CRM platforms like salesforce; Web service API available.
Post to twitter from Campaign Template snippets, recurring campaigns,
dynamic content, content extraction Unique IP address Reputation monitoring Integrated survey platform Chinese platform version Available on-premise or hosted.
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email support to 10pm GMT Phone support Support also from our SFO office Dedicated named account manager
Getting started guide Training in-house or by webinar Train the trainer Can provide training/industry expertise to
Fáilte tourism clients
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Open transparent pricing http://urlx.ie/emailpricing
No setup fees No monthly minimums Flexible payment options
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Focused on email and surveys since 2002
Very relevant exposure to hospitality sector
Understanding of issues with volume sending, rendering and delivery
Experience with Survey platform and online panel has helped clients create effective campaigns.
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Chris byrne◦ www.spinnakerpro.com | www.sensorpro.net ◦ [email protected]◦ Twitter @SpinnakerPro
◦ Email demo http://urlx.ie/emaildemo ◦ Survey demo http://urlx.ie/demosurvey
Phone:◦ IRL: +353 1 447 5938◦ UK: +44 203 086 9938◦ USA: +1 415 367 4814◦ China: +86 21 3227 0872
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