© Copyright IBM Corporation 2015, 2017. Product...

QRadar on Cloud

Getting Started Guide

IBM

NoteBefore using this information and the product that it supports, read the information in “Notices” on page 13.

Product information

This document applies to IBM QRadar Security Intelligence Platform V7.2.6 and subsequent releases unlesssuperseded by an updated version of this document.

© Copyright IBM Corporation 2015, 2017.US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contractwith IBM Corp.

Contents

Introduction to QRadar on Cloud Onboarding . . . . . . . . . . . . . . . . . . . v

1 QRadar on Cloud overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1

2 QRadar on Cloud onboarding . . . . . . . . . . . . . . . . . . . . . . . . . 3

3 Data Gateways . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Creating your virtual machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Installing a QRadar data gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Installing a QRadar data gateway in Microsoft Azure . . . . . . . . . . . . . . . . . . . . . . 7Installing a QRadar data gateway in AWS . . . . . . . . . . . . . . . . . . . . . . . . . 8

4 QRadar on Cloud work items that require a support ticket. . . . . . . . . . . . . 11

Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Terms and conditions for product documentation. . . . . . . . . . . . . . . . . . . . . . . 14IBM Online Privacy Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

© Copyright IBM Corp. 2015, 2017 iii

iv QRadar on Cloud: Getting Started Guide

Introduction to QRadar on Cloud Onboarding

Use IBM® QRadar® on Cloud to monitor your network with IBM QRadar in a subscription model.

Intended audience

Network administrators who are responsible for installing and configuring QRadar systems must befamiliar with network security concepts and the Linux operating system.

Technical documentation

To find IBM Security QRadar product documentation on the web, including all translated documentation,access the IBM Knowledge Center (http://www.ibm.com/support/knowledgecenter/SSKMKU/com.ibm.qradar.doc_cloud/c_hosted_inst.html).

For information about how to access more technical documentation in the QRadar products library, seeAccessing IBM Security QRadar documentation (www.ibm.com/support/docview.wss?rs=0&uid=swg21614644).

Contacting customer support

For information about contacting customer support, see the Support and Download Technical Note(http://www.ibm.com/support/docview.wss?uid=swg21616144).

Statement of good security practices

IT system security involves protecting systems and information through prevention, detection andresponse to improper access from within and outside your enterprise. Improper access can result ininformation being altered, destroyed, misappropriated or misused or can result in damage to or misuse ofyour systems, including for use in attacks on others. No IT system or product should be consideredcompletely secure and no single product, service or security measure can be completely effective inpreventing improper use or access. IBM systems, products and services are designed to be part of alawful comprehensive security approach, which will necessarily involve additional operationalprocedures, and may require other systems, products or services to be most effective. IBM DOES NOTWARRANT THAT ANY SYSTEMS, PRODUCTS OR SERVICES ARE IMMUNE FROM, OR WILL MAKEYOUR ENTERPRISE IMMUNE FROM, THE MALICIOUS OR ILLEGAL CONDUCT OF ANY PARTY.

Please Note:

Use of this Program may implicate various laws or regulations. including those related to privacy, dataprotection, employment, and electronic communications and storage. IBM Security QRadar may be usedonly for lawful purposes and in a lawful manner. Customer agrees to use this Program pursuant to, andassumes all responsibility for complying with, applicable laws, regulations and policies. Licenseerepresents that it will obtain or has obtained any consents, permissions, or licenses required to enable itslawful use of IBM Security QRadar.

© Copyright IBM Corp. 2015, 2017 v

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vi QRadar on Cloud: Getting Started Guide

1 QRadar on Cloud overview

IBM QRadar on Cloud allows you to enjoy the benefits and customer support of IBM Security QRadar,but in a hosted deployment. In an environment where security requirements are dynamic, QRadar onCloud provides both the security monitoring that you need, and the flexibility to modify your monitoringas your requirements change. With QRadar on Cloud, you can use the capabilities of QRadar withoutinvesting in all of the required hardware and software of an on-premises QRadar deployment.

You connect to QRadar through a data gateway appliance. Other than the gateway appliance, you do notneed to install any extra hardware on your premises. Download and install the enabling software on yourgateway appliance to collect flow data, and events from all log sources that are supported on yourpremises or in the cloud. The enabling software forwards the collected events and flow data to QRadarrunning in the IBM cloud, through a secure VPN tunnel, where the data is stored and managed. Log onto the QRadar console from a web browser to manage all your security and threat management tasks, justas you would with QRadar deployed on your premises.

The following image shows devices on your network that send information to your gateway appliance.The gateway appliance then communicates with an instance of QRadar that is running in the IBM cloud.

Your data gateway appliance can collect 10,000 events per second (EPS) if you are not collecting flowdata. If you are collecting flow data and events, the following table provides limits for EPS and flows perminute (FPM).

Table 1. EPS and FPM limits for the QRadar on Cloud data gateway appliance

Events per second Flows per minute

0 200,000

1,000 180,000

2,000 160,000

3,000 140,000

4,000 120,000

5,000 100,000

Gateway-Appliance

QRadar

Figure 1. QRadar on Cloud deployment example

© Copyright IBM Corp. 2015, 2017 1

Table 1. EPS and FPM limits for the QRadar on Cloud data gateway appliance (continued)

Events per second Flows per minute

6,000 80,000

7,000 60,000

8,000 40,000

9,000 20,000

10,000 0

You can have a maximum of six QRadar on Cloud users. You can give any of these users the securityadministrator access.

QRadar on Cloud provides IBM security professionals to manage the infrastructure, while your securityanalysts perform the threat detection and management tasks. You can protect your network, and meetcompliance monitoring and reporting requirements, with reduced total cost of ownership.

For more information about the capabilities of QRadar on Cloud, see “Capabilities in your securityintelligence product” in the IBM QRadar SIEM Administration Guide.

2 QRadar on Cloud: Getting Started Guide

2 QRadar on Cloud onboarding

After you purchase IBM QRadar on Cloud, IBM sends you the information that is required for you to useQRadar on Cloud.

Gateway appliance prerequisites

You must meet the following prerequisites before you can use the QRadar on Cloud gateway appliance:v You must have the public host name of the console that you connect to through the gateway appliance.

You will receive this from IBM.v You must have your QRadar on Cloud token. You need a token for each gateway appliance that you

want to use to connect to QRadar on Cloud on the IBM cloud. Go to Admin > Hosted QRadar inQRadar to retrieve your token.

v You must have a download link to the IBM QRadar ISO for your gateway appliance. The downloadlink is at Admin > Hosted QRadar in QRadar.

v You must have a static IP address to connect to QRadar on Cloud through your gateway appliance. Donot use any IP address in the 192.168.0.0/16 network range.

v Your gateway appliance must be behind a network address translation (NAT) firewall.v If your gateway traffic is routed through a proxy server, it must be a transparent or inline proxy server

that does not challenge for authentication.v You must have adequate bandwidth to send your security data to QRadar on Cloud. On average, 0.72

Mbps is required for 1000 events per second (EPS), 7.2 Mbps for 10,000 EPS. Use the following formulato determine your bandwidth requirements:EPS * ((average event size + 200) bytes x 8) / (1000 x 1000 x 10) = Mbps value.

Example: 1000 * ((700 + 200) x 8) / (1000 x 1000 x 10) = 0.7 Mbpsv Your gateway appliance must meet the recommended system requirements.

Gateway appliance system requirements

The gateway appliance that you install on your premises communicates with QRadar on Cloud musthave the following specifications:

Table 2. Gateway system requirements for physical appliances

Specification Required value

CPU 2.6 GHz, 16 Core, 15 MB Cache

RAM 16 GB

HDD 500 GB minimum (2 TB recommended)

300 IOPS

300 MB/s data transfer rate


Table 3. Gateway system requirements for virtual appliances

Specification Required value

CPU 4 cores for 1000 events per second (EPS) or less.

8 cores for 1000 - 7,500 EPS.

16 cores for 7,500 - 10,000 EPS

16 cores for deployments with QRadar Vulnerability Manager

RAM 16 GB

32 GB for deployments with QRadar Vulnerability Manager

HDD 500 GB minimum (2 TB recommended)

300 IOPS

300 MB/s data transfer rate

Port 443 outbound

IBM provides you with two IP addresses for your QRadar on Cloud deployment. One is for the console,and the second is for the VPN.

Keep port 443 outbound open for these two IP addresses.


3 Data Gateways

You connect to IBM QRadar on Cloud through a data gateway.You can install the data gateway on aphysical appliance, or on a virtual machine either on your own server or in AWS.

Creating your virtual machineCreate a virtual machine where you can install IBM Security QRadar if you do not want to install it on aphysical appliance.

Before you begin

To install a virtual appliance, you must first use VMware vSphere Client 5.1 to create a virtual machine.

About this task

Build your virtual machine to match the recommended specifications for IBM QRadar on Cloud. Formore information, see 2, “QRadar on Cloud onboarding,” on page 3.

Procedure1. From the VMware vSphere Client, click File > New > Virtual Machine.2. Use the following steps to guide you through the choices:

a. In the Configuration pane of the Create New Virtual Machine window, select Custom.b. In the Virtual Machine Version pane, select a virtual machine hardware version 13.

For more information about VMWare ESXi and hardware versions, see ESXi/ESX hosts andcompatible virtual machine hardware versions list (https://kb.vmware.com/s/article/2007240).

c. For the Operating System (OS), select Linux, and select Red Hat Enterprise Linux 7.3 (64-bit).d. On the CPUs page, configure the number of virtual processors that you want for the virtual

machine:v For less than 1000 events per second (EPS), select 4 cores.v For 1000 EPS or more, or for a deployment with QRadar Vulnerability Manager, select 8 cores.

e. In the Memory Size field, select 16 or greater.f. Use the following table to configure you network connections.

Table 4. Descriptions for network configuration parameters

Parameter Description

How many NICs do you want to connect You must add at least one Network Interface Controller(NIC)

Adapter VMXNET3

g. In the SCSI controller pane, select VMware Paravirtual.h. In the Disk pane, select Create a new virtual diskand use the following table to configure the

virtual disk parameters.

Table 5. Settings for the virtual disk size and provisioning policy parameters

Property Option

Capacity 500 GB minimum

2 TB or higher recommended


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Table 5. Settings for the virtual disk size and provisioning policy parameters (continued)

Property Option

Disk Provisioning Thick provision

Advanced options Do not configure

3. On the Ready to Complete page, review the settings and click Finish.

Installing a QRadar data gatewayYou connect to IBM QRadar on Cloud through a data gateway. Install the data gateway on a physicalappliance, or on a virtual machine.

Before you begin

Schedule a maintenance window for this task and ensure that users do not deploy changes while the datagateway is being added to your deployment.

Ensure that you have the following information:v The token for QRadar on Cloud.v The full host name of the console that you connect to through your gateway appliance.

About this task

Notes:

v Data gateways must be installed one at a time. If you are installing more than one data gateway, waituntil you complete installation of one before you install the next one.

v You set a root password as part of the installation process. You cannot change this password until afterthe installation process is complete. The root password is also the gateway host password.

Procedure1. Choose your installation method.v If you are installing your data gateway on a physical appliance, select the boot option for the

QRadar ISO location: DVD or USB.v If you are installing your data gateway on a virtual machine (VM), begin the installation by using

the following steps.a. Point to the QRadar ISO from the DVD drive.b. Configure your VM boot menu to start from the DVD drive when you power it on.

v If you are installing your data gateway in Microsoft Azure, follow the instructions in “Installing aQRadar data gateway in Microsoft Azure” on page 7.

v If you are installing your data gateway in Amazon Web Services (AWS), follow the instructions in“Installing a QRadar data gateway in AWS” on page 8.

2. Power on the appliance.3. Accept the End User License Agreement (EULA) that is displayed.

Tip: Press the Space bar key to advance through the document.4. Follow the instructions in the installation wizard.

a. In the Appliance Install window, select Appliance Install.b. In the Non-Software Appliance Assignment window, select Event Collector Gateway 7000.c. In the Network Information Setup window, do not use any IP address in the 192.168.0.0/16

network range. You must use a static IP address. Do not change this IP address. Leave the Public


IP field blank. Give each gateway a unique host name. The gateway host name cannot be the sameas the console host name, and cannot be “qradar”.

d. In the Deployment Configuration window, enter the fully qualified domain name for the console,and the token for QRadar on Cloud.

e. In the Internet Access window, select A direct connection.After you configure the installation parameters, a series of installation messages are displayed. Theinstallation process can take several minutes.

Installing a QRadar data gateway in Microsoft AzureYou connect to IBM QRadar on Cloud through a data gateway. You can install the data gateway inMicrosoft Azure.

Before you begin

Schedule a maintenance window for this task and ensure that users do not deploy changes while the datagateway is being added to your deployment.

Ensure that you have the full host name of the console that you connect to through your gatewayappliance.

About this task

The command values that appear in this procedure are examples only. Command values can vary amongdeployments.

Notes:



Procedure1. Go to the Microsoft Azure Marketplace. https://azuremarketplace.microsoft.com/en-us/

marketplace/apps/ibm.qradar_security_analytics?tab=Overview2. Click Get It Now.3. Click Continue.4. Click Create to create an instance for the data gateway.5. Configure VM settings.

a. Enter a name.b. Enter an ssh user name.c. Choose a SSH public key or Password.d. Click OK.For more information on how to create and use an SSH public-private key pair for Linux VMs inAzure, see Microsoft documentation.

6. Choose an instance that meets the system requirements in “Creating your virtual machine” on page5.

7. Configure the Azure networking firewall rules to allow access only from your internal infrastructureCIDR ranges.a. Click Settings > Choose network security group > Create network security group.b. Click Advanced.

3 Data Gateways 7

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c. Select the network security group that you created in the previous step.d. Click the default-allow-ssh rule.e. In the edit pane, select IP Addresses from the Source list.f. In the Source IP addresses/CIDR ranges field, enter the address range of the IP addresses that

are allowed to access the VM.g. Enter ports 22 and 443 in the Destination port ranges field.h. Click Save.i. Click OK.j. On the Settings tab, click OK.

8. Click Create to deploy the instance.9. When your VM is deployed in Azure, set the private and public IP addresses to static:

a. In Azure, click Virtual Machines > QRadar Instance > Networking.b. Select the interface name.c. Click IP Configurations.d. In the edit pane, click the private IP address.e. Set the Assignment to Static.f. Click Save.g. In the edit pane, click the public IP address.h. Set the Assignment to Static.i. Click Save.

10. Click Connect to display the SSH connection information for the public IP address of the datagateway.

11. Type the following command:sudo /root/run_first 7000

12. The system prompts you to set a root password. The password must meet the following criteria:v Contains at least 5 charactersv Contains no spacesv Can include the following special characters: @, #, ^, and *.

13. Open a support ticket to have the public and private IP addresses of your data gateway added toyour whitelist, and to request your token for QRadar on Cloud.

14. Type the following command to finish the data gateway setup:/opt/qradar/bin/setup_qradar_host.py mh_setup interactive -p

Related information:

https://docs.microsoft.com/en-us/azure/

Installing a QRadar data gateway in AWSYou connect to IBM QRadar on Cloud through a data gateway. You can install the data gateway inAmazon Web Services (AWS).

Before you begin

Schedule a maintenance window for this task and ensure that users do not deploy changes while the datagateway is being added to your deployment.1. Find your data gateway activation key on the Hosted QRadar window in the Admin settings of your

Console.2. Configure a key pair on AWS.


https://docs.microsoft.com/en-us/azure/

3. Create an Amazon EC2 instance that meets the following requirements:

Table 6. AWS Instance Requirements

Requirement Value

Image RHEL-7.3_HVM_GA-20161026-x86_64-1-Hourly2-GP2, foundin Community AMIs

Instance type Choose an instance that meets the system requirementsin “Creating your virtual machine” on page 5.

Storage Two disks:

1 x 100 GB volume

One volume for storage. Minimum 500 GB. Use thespreadsheet in the Calculating Event Storage Requirementssection of Event FAQ (https://developer.ibm.com/qradar/2017/08/22/1775/) to determine your storageneeds.

Security Group Your IP addresses from the list, with ports 22 and 443open. The AWS firewall ports and protocols must beopen to your HTTPS IP address and your VPN IPaddress.

4. Download the AWS QRadar Install Helper script from Fix Central (www.ibm.com/support/fixcentral/).a. Go to the Select product tab.b. Set Product Group to IBM Security.c. Set Select from IBM Security to IBM Security QRadar SIEM.d. Set Installed Version to 7.3.0 and click Continue.e. Select Browse for fixes and click Continue.f. Click SCRIPT.g. Select the AWS QRadar Install Helper script.

The AWS instance key is required to log in to the instance with SSH.

About this task

The command values that appear in this procedure are examples only. Command values can vary amongdeployments.

Notes:



Procedure1. To copy the script that prepares the AWS partitions and configuration options to the AWS instance,

type the following command:scp -i <key.pem> aws_qradar_prep.sh ec2-user@<public_IP_address>:

2. To log in to the AWS instance by using the key pair that you created when you configured theinstance, type the following command:ssh -i <key.pem> ec2-user@<public_IP_address>

3. To update dracut, type the following command:

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sudo yum update -y dracut

4. To run the script to prepare the AWS partitions and configuration options, type the followingcommand:sudo bash +x ./aws_qradar_prep.sh --install

The AWS instance restarts after the script runs.5. To copy the ISO image to the device, type the following command:

scp -i <key.pem> <qradar.iso> ec2-user@<public_IP_address>:

6. To mount the ISO image, type the following command:sudo mount -o loop /home/ec2-user/<qradar.iso> /media/cdrom

7. Accept the End User License Agreement (EULA) that is displayed.

Tip: Press the Space bar key to advance through the document.8. Follow the instructions in the installation wizard.

a. In the Appliance Install window, select Appliance Install.b. When the Non-Software Appliance Assignment window is displayed, press CTRL+K, and enter

the activation key.

Note: To enter the activation key, you must delete the sample entry. Ensure that the activation keythat you enter is correct, as entering an incorrect activation key will result in deploying a Consoleinstead of a data gateway.

c. In the Network Information Setup window, do not use any IP address in the 192.168.0.0/16network range. You must use a static IP address. Do not change this IP address. Leave the PublicIP field blank. Give each gateway a unique host name. The gateway host name cannot be the sameas the console host name, and cannot be “qradar”.

d. In the Deployment Configuration window, enter the fully qualified domain name for the console,and the token for QRadar on Cloud.

e. In the Internet Access window, select A direct connection.After you configure the installation parameters, a series of installation messages are displayed. Theinstallation process can take several minutes.


4 QRadar on Cloud work items that require a support ticket

IBM Security professionals manage your QRadar on Cloud infrastructure. Providing as much informationas possible can help IBM to better help you.

The following table describes the work items that require a support ticket.

Table 7. QRadar on Cloud work items

Work item DescriptionInformation that you need toprovide

Managing user accounts Add or disable user accounts. v Add an account: an email addressthat is associated with an IBMaccount, the user role, and thesecurity profile for each user.

v Disable an account: which useraccount to disable.

Managing user roles User roles determine what a user canaccess in QRadar.

The name of the user role, thesecurity profile for the user role, anda list of what you want users withthe user role to be able to access inQRadar.

For more information about userroles, see the IBM QRadar SIEMAdministration Guide.

Authentication Contact support for anyauthentication issues.

Generating tokens for gateways orauthorized services

QRadar requires authenticationtokens for appliances such asgateways, and to authenticate theAPI calls that apps make.

The name of the token, the user roleto assign to the token, and thesecurity profile for the token.

Whitelist changes An asset whitelist is a collection ofasset data that overrides the assetreconciliation engine logic aboutwhich data is added to an assetblacklist. When the system identifiesa blacklist match, it checks thewhitelist to see whether the valueexists. If the asset update matches thedata that is on the whitelist, thechange is reconciled and the asset isupdated. Whitelisted asset data isapplied globally for all domains.

Provide the network range inClassless Inter-Domain Routing(CIDR) format to add to, or removefrom, the whitelist.

Backup Configuration backup occurs nightly. The specific time to take the backupif it is scheduled outside of thenormal backup time.

Restore Restore a daily backup. The date of the backup to restore,from the last week.

System settings System settings are used to configuresettings for databases, authentication,Consoles, and more.

Which setting and value you want tochange. For more information aboutsystem settings, see the IBM QRadarSIEM Administration Guide.


Table 7. QRadar on Cloud work items (continued)

Work item DescriptionInformation that you need toprovide

Forwarding destinations and routingrules

You can configure QRadar systems toforward data to one or more vendorsystems, such as ticketing or alertingsystems. You can also forwardnormalized data to other QRadarsystems. The target system thatreceives the data from QRadar isknown as a forwarding destination.After you add one or moreforwarding destinations, you cancreate filter-based routing rules toforward large quantities of data.

Details about what to forward andwhere to forward it.

For more information aboutforwarding destinations and routingrules, see the IBM QRadar SIEMAdministration Guide.


Notices

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IBM may not offer the products, services, or features discussed in this document in other countries.Consult your local IBM representative for information on the products and services currently available inyour area. Any reference to an IBM product, program, or service is not intended to state or imply thatonly that IBM product, program, or service may be used. Any functionally equivalent product, program,or service that does not infringe any IBM intellectual property right may be used instead. However, it isthe user's responsibility to evaluate and verify the operation of any non-IBM product, program, orservice.

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Depending upon the configurations deployed, this Software Offering may use session cookies that collecteach user’s session id for purposes of session management and authentication. These cookies can bedisabled, but disabling them will also eliminate the functionality they enable.

If the configurations deployed for this Software Offering provide you as customer the ability to collectpersonally identifiable information from end users via cookies and other technologies, you should seekyour own legal advice about any laws applicable to such data collection, including any requirements fornotice and consent.

For more information about the use of various technologies, including cookies, for these purposes, SeeIBM’s Privacy Policy at http://www.ibm.com/privacy and IBM’s Online Privacy Statement athttp://www.ibm.com/privacy/details the section entitled “Cookies, Web Beacons and OtherTechnologies” and the “IBM Software Products and Software-as-a-Service Privacy Statement” athttp://www.ibm.com/software/info/product-privacy.

Notices 15

http://www.ibm.com/privacy

http://www.ibm.com/privacy/details/us/en/

http://www.ibm.com/software/info/product-privacy

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