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0111112005 1021 FAX 3017314540 141002

-----~__-----=O~R~D~ER~IG ~UPPLlES OR SERVICES --c ---OF----PiA1dz--- IMPORTANT Mark all paCKltlges ar f papers with contract andor brdei numbers 1 DATE OF ORDER 2 ~ONTRACTNO (Ifony) ~ Sf- Ipro ----------shy

~ NAME OF CONSIGNEEfO92002 3S-35F-5i74H 3 ORCgt~HO 4 =~EQIIISITIONI1lt2fIRiONcf NO US DfloadJentQLnans~orta tion

b STREOEr ADoRESS D1SA2b~03-F00509 12-4007 amp 02-004006 e f ISSIJIN~OFFIrG (Ad~~~Qrro$pciiirI8ncl~) Transportation Security-Admillistra onmiddot 400 71~ St~eet SW US Deoartmsnt ofiransoortatior 1 CllY

Washlnaton I

f SHIPVIA

~ NAMOFCONTRACTDR

sy~tems Integration Inc

7 TOI Eric F rkuohl

B TfPE (IFOR ER

o tIMIAW NAMe n a PURCHASE l5ltl DELJVERY ExceDt REF YOUR rOt bill a Inslnltlon~ cent~ IhEgt revelOs tills-f1ampa1Jmfh Iha fdU0wlng on the lermo dollmiddot ofder la subject 10 InetrucUon~ and cMdlllog apeCllaed on bath sldaa of conl1 d 011 Inl~ grd~ oniy or 111 fQrm

t SrRIEt ADDRESS

8201 Corporate Dlive Suite 300 Ihl order and on Ihe attached shas~ If ~d I louampd BUbJect 10 Ill IerM and dcI1Y ~ TATE It Zip CODE Bny Inolu~lna d~lIv~ry ~ IndhIdod MMW ns of th4 9~QvoJnumbrampd e~n~middotel bull Landover rID 20785 i

bull ACCQUNrlNG AND APPROPRIATION DATA 10 ReOUI51rlONING OFPICI

See =lloelt 17 b~low TSA OITice of SeoWrfty 11 aUSIIJES$ CLAIlSIFlCATION (C~~lr 9PPlTiprn ( bOx(68))

l3J a SMALL 0 b OT~RTHANSMALL 0 c DISADVANTAGED [] d VOMEN-OWNm ~------~gtT1-4-G-O-V~-R-W~M=ENT--~~-N-O~--~~15~~O~EL~~~G~~~TO~F~O~~B~P~CI~Nr~O~~ 1l DI$COIJNT TER~g

OR BEFORE (Oar9)

10212002 1 Net 15 day~

17 SCHEDULE (See revers for Rejections)

~ OR SERVICES Jb)

pi t J

lantA

ItA

bel

I

15

120 INVOIteNO

[ for the TSA Office of Publlt Center lAW Attachment A

DO~1 o3cioOOOOO~233pOc

)0-1030000000w 23350-

IH ~ROS~ sHlprlN WEIGfff

qUArr UtllT OROIERECI UNit gtRIC

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21 MAILINVOICElTO

~~l~~~~T~S~A~A~cc~o~~~h~t~In~_______________________________~_______shyoN boo STREET ADORESS (oIPpBogtj J

AMOUN1 (~

$158020215

QUANTlT Y

ICtEPii D

17fO (elm $15SO2021~ Pag

IZ FOB POINT

bestinatlon 13 PLACE OF

B INSPECTION n I CEIlTANCE

___=De~stinat~ion-_~-I_ltDelstimiddotlsatHionL~~-----~~_~_l---L-~----___---- _l-__~_---_

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0001 Provide Call Centar Service Affairs Consumer Response

1001 Optional Year 1 lAW Attachr

2001

lES

Tax in Numlili3ltl DUN$

06X2B01 OOO~2002-130001OC 99 701504pO ~ $384Q00O(

06X2B01 000-2003-13000i OC 99701504PQ ~ $119$202

c t Me2 ill SHIFPING IOU

8fUIN B NAME

RiER DQTFAAlMMAC AiVIz-2DD ANF-2 Room 108 6500 S MacArthur Blvd 14IIf 17(1) r= Cty( d STATE ~ ZIP 000= GAA

OKLAHOMA OK 73125 $158020215 TOI 23 NAME [fypecJ

22 UNIT~O STATES OF ~ MICHAeL W DEF ~IOS TITLE CON1HACT lGORDERING OFRCER

I ___--A-M-E-R--CA8Y-rS-ig-n-ltl-fV-fE-J---middot_gt--~ kJ -r

01112005 1021 FAX 3017314540 003

r)TSA20-03-F-00509middot Page 2 of11

t S JPPU~S ORSERVlCES AND PRICESCOSTgt

ITEM DESCRrp1OlN-_~__=Q1Y-=--_~u~n_~middot~uUiNIT PRIC AMOUNT

Base Period of POU~ormance (October 21 J 2002 - January 21 20 14)

0001 Call Cen15lr Servkes to be 1 LOT $1580~02 5 $-198020215 supplied AW tha $tltement ofWork (OW)

Option Year 1 (J umary 222004 to January 22 2005)

1001 Call Cente Services to be 1 supplied I) W the Statement of Work (8 JW)

Optional Task

2001 Subject Ma tterExpert Services to Je supplied 1 LOT TBD lAW the Strtemerit of Work (SOW)

THE TOTAL ESTiM~TED VALUE OF THIS DELlVE~Y ORDER IS $2898 2319

--Toiredetermined

011112005 1022 FAX 3017314540 ~- ~ 141 004 1 I

t I )TSA20-03F-Q050~ Page 3 of 11

ATTACHMENT A

SECTION I STATEMENT OF WORKmiddot

Transportation Security Administration

Consumer Response Center

THe Transportation Sequrity Adminfstration protects thtl Nations transportati Hi system to ~n$ure freedom of mpvement for people and commerce

The TSA Consumer Res~ ohseCenter supports the TSA mi~5ion by plovldin J timely accurate response to commentst $i 19gestions and questions receIved from the pu fie the ind~stry and other Govemment orgal1illtions

Inthe wake of the SeptEHl bar 11 terrorist attackson the United States the F ~deral Aviation Administration created ~~ peci~1 task unit (the Ten FAA Task Forc6j to reCei9 comments sugge-stions and questionl from the public The Task Force se1 up a tlt-free telephqne number andmiddot fax line an E-mail am ount and an automated tracking and documentatimiddot In system tomiddot a nalyze I track andrespon j to the enormous volume Qf incoming phone calls letters and messages On Novemb61 19 2001 j President Bush Signed into law the Avia ion and l)anspo~ati(i)n Security Ad (PL 107-71tf1at brings aviation security unlt~er11ediract governance 9f the newly c eatedTransportation Scurity Adlflinistration (rSI ) in the Department of Transpdrtai ion (DOT) The TSA recognizing the need for on~ oing publIc response fUrlctiOfllility cre~ ted the TSA Consumer Response C~nter Th9 T~ A Consumer Response Center (TSA-CHC) is responsible for tImely response to inquiies ~ noconcerns reyeived via telephone fa electronic ITail (E-mail) and letieF The TSA~GR( receives inqufriesboth directly and routed through other Federal organizations from t l~ public i~dustry and other Government prgmizati9ns In addition the TSA-CRC receives the ~ost1StolenD~maged Clail n forms submitted to TSA for COfflpensatfon relate I ~irtravel security Currently the TSA-Cf1C re ceives approximately 200Q phone calls 250C E-r lall messages and 200 le~e1gt ~nd fa~es eaGh week c~weringmiddot a variety of topics such as I

bull Reports of perceived lax security at US airports bull Passenrer complafnts of inapp~opriEte screening bull QuesfiollS about security procedures bull Questior$ about ernployment and how to apply f9r Fecera jobs with TSA bull Offers of technical products and services bull Reports anq claims of lost stofen or damaged items

I

0111120~~ 10 22 FAX 3017314540 ~ ~ ~ ~ 005

~ - bullbullbull

[ TSA20-03 w F-00509 I age 4 of 1middot1

(~

bull Questi Ins about cargo and snipping bull Requetsforassistance from TSA employees on various ssues bull Gomin mts related to current media attention to $ecurity is meso

The TSf-CRC is SChE Juled to locate in the GSA Building 400 Seventh Sreet SW Jbull bull

W~shf1gton pC 2059 J oefore September 3~ 2002 The TSA-CRC ma) be designafed to re~oc~te within one ye ir to a Iobation TBD at trie governments ~xpense

As the TSA expal1dsits r(fe in trnsportatlon s~curjtywith other DOT modal ldrn1nistrations the TSA-C~C 011 ab~0rb simlartelephone and cortespohdence functions for the se adminis~ratio~s

c TaSKS and peUverab as

Contractor support is r lquired to answer and process inc0mJng teep~loneuro cans process inComing corresponde lce and faxes and prooess Incoming E~rnail Proc ssing incoming messag~s ihcludes lo~ glng information into an Oracle based dat~bas = rE trieving information

from tpe tfafabase delsrmining apprC)priate responses frem printed 011 ele tronieguidand3 materlaf preparing iettmiddotars from draft or template material and traeking the s~atus of-worrdn progress until completi al

CaIJ Center telephone )peratlon is fast-paced ahd occasionally requir2)s tl e operator to deal with difficult people ani I to handle severar _situatfons at once Call Center Jersonnel must be able to deaf directly wit h ille publio have good oral and written comffilJnic atlon sKins have a clear speaking voiGe a Id have the ability to Input data into a dltabasE sy tem All calls must be ogged into a datahlse in accordance with established SOP

T~e Co~espon~ence llnit receives public arid offiCial inquires and cornmpound nts via pub~icmail official and controlfed r lall via fax and electronic mail (Emqil) Gorrespo l~_ence Unit personnel must qUickly analyze hard copy and electronic messages to ca egorize m~s$ages by subject matter and i entIty and enter key information into a traokintl sy item using software manipulation data entry and analysis skills Personnel respgtnd 0 incoming E-rnail by selecting-and sandi fg the appropriate standard nsponse from an assc rtment of standard paragraphs-andlTlessses prepared by subject matter exp~rts

Personnel assigned to ither the Cal Center or the Correspondenc~ Unit nay be tasked with atiditional or alternate E dministrative or qlerical assignments on_an intlrm ttent baSis and shaHreceive indiVidual Ju1dance on the objectives and prooess to accomr ish the task successfully All Persa lnel must demonstrate sound judgment and dHGis m-making abilities

I

0111120~~ 10 22 FAX 3017314540 ~ ~ ~ ~ 005

~ - bullbullbull

[ TSA20-03 w F-00509 I age 4 of 1middot1

(~

bull Questi Ins about cargo and snipping bull Requetsforassistance from TSA employees on various ssues bull Gomin mts related to current media attention to $ecurity is meso

The TSf-CRC is SChE Juled to locate in the GSA Building 400 Seventh Sreet SW Jbull bull

W~shf1gton pC 2059 J oefore September 3~ 2002 The TSA-CRC ma) be designafed to re~oc~te within one ye ir to a Iobation TBD at trie governments ~xpense

As the TSA expal1dsits r(fe in trnsportatlon s~curjtywith other DOT modal ldrn1nistrations the TSA-C~C 011 ab~0rb simlartelephone and cortespohdence functions for the se adminis~ratio~s

c TaSKS and peUverab as

Contractor support is r lquired to answer and process inc0mJng teep~loneuro cans process inComing corresponde lce and faxes and prooess Incoming E~rnail Proc ssing incoming messag~s ihcludes lo~ glng information into an Oracle based dat~bas = rE trieving information

from tpe tfafabase delsrmining apprC)priate responses frem printed 011 ele tronieguidand3 materlaf preparing iettmiddotars from draft or template material and traeking the s~atus of-worrdn progress until completi al

CaIJ Center telephone )peratlon is fast-paced ahd occasionally requir2)s tl e operator to deal with difficult people ani I to handle severar _situatfons at once Call Center Jersonnel must be able to deaf directly wit h ille publio have good oral and written comffilJnic atlon sKins have a clear speaking voiGe a Id have the ability to Input data into a dltabasE sy tem All calls must be ogged into a datahlse in accordance with established SOP

T~e Co~espon~ence llnit receives public arid offiCial inquires and cornmpound nts via pub~icmail official and controlfed r lall via fax and electronic mail (Emqil) Gorrespo l~_ence Unit personnel must qUickly analyze hard copy and electronic messages to ca egorize m~s$ages by subject matter and i entIty and enter key information into a traokintl sy item using software manipulation data entry and analysis skills Personnel respgtnd 0 incoming E-rnail by selecting-and sandi fg the appropriate standard nsponse from an assc rtment of standard paragraphs-andlTlessses prepared by subject matter exp~rts

Personnel assigned to ither the Cal Center or the Correspondenc~ Unit nay be tasked with atiditional or alternate E dministrative or qlerical assignments on_an intlrm ttent baSis and shaHreceive indiVidual Ju1dance on the objectives and prooess to accomr ish the task successfully All Persa lnel must demonstrate sound judgment and dHGis m-making abilities

01~y~oR5 10 23 ~J 3o~73~440 141006 ~ t l

E fSA20-03-F-D05Q9 Fage 5of11

~ C

Descript(o~

fncotning SkHisiA JiJitils bull bull 9

Pers~nnef El~signel t th~ C~lJ Center shailhave oasre computer ~kill~ aflg be familiar with the forrowing s ftvvar~ appUcations MS Windowsmiddot M$ Word =~m dl and data st1try lIrocesses

PerSohm~1 aSSignedtdthe correS~~~denceunit (Co~sp~~de~ce an~ E-mail) sha~ ha~e basio comp~ter skil s and be familiar with the following softvv~re a~pllc Itons MS Windows MS Word E-maii and data entry processes Personnel sha I be familiar with basic offieeadminirtrative pro~dures such as photocopying and filing

In addition personr ~ assfgnep to corresponqence shalf be familiar wi11gene~alry accepted procedurn~ fqrformattihg letters middotand correspondence eelitin I proofreading proper grarnm~rani have the algtiI1ty to type 60 words p~r lTIinute

I

Speciai SkillsiAbU ties

--Duri~g cora busines hours at ieast one person as~igned the Carl Cer ter shall h~ve the aility to speak rea j and vyrite in Spanish at a minirTJum level suffirien to communicate eff~~ely with ballE ts interpret the information provided by the caller ranslate the inform~tibn and do~ument the call in English This person win be task 3d to read interpret and translctewrttten correspondenc~forthe CorrespondelncE Unit

C~IJ Center The T A Consumer Respo~se Cente~ responds to incon ing caUs from the public The telepho 19 operation is fast-paced and occasionaUy require s the operatQr to deal with difficult pe )pte and to handle sever3lsiruatlons at once Call Center personnal

must be able to dea directly with the pllbric hav~ good Qral and wIItter communication skms have a ~Iear ~peaking voice and have the ability to input datu int ) a database system All calfs m~ ~t be logged-In a database using established data ields Personnel must tjernonstrate s mnd judgment and decision-makingabilities

Duties (Calf Center

Can CenfCr psrsonr131must familiarit~ themselves with materialsprov fed to properly respond to f~-equentl rasked questions and directory information thHt w enable them to r~fer callers fo th~ a lprop~ate govemm~nt Office when necessary Pt rsonner must remain current on ct anging policies rules and procedl1r6s forwhich tM ~ public seeks information Experit nced personnel may be tasrlted to work with nelW c r inexperienced personnel f~r the ob 9ctive of OJT I

01112005 1023 FAX 3017314540 141 007

- ~

r TSA20~d3wF-00509 Page 6 of 11

The ~rimary duty v11~ De t6 ~nswer phone carls ~owevefp operatprs m ly ~rso be task~d tq traflscrjbe voice man or recorded m9~sages taturn phone cals COIduct data base search~ researcr answerS to new and specific inquiries Ilnd conducpoHcy research Operators tasllta~ lith additional or altemate assignments shall receiv ~ Individual guidance o~ the ot jeetiv6S and process to acComplish the task S~Ccel sfully

Performance Meaaire~ (Call Centergt bull I bull

95 ac~ uracy of compliance with tHe guidelines provld3d it SOP and

operator manual bull 95 accuracy with regard tq compliant documentatioll inpu into database bull Complair -ts fram consumers aboLlt the operator must be las than 5 of calls

handfed per week per operator bull 95 corr pliance with standlrd Operating procedures (BOF ) 95 GOIT priam~e vJith Standard ResponseS Provided bull Prepares 95 of the correspondence to field and other or9 nizationswithin th~

agency it acCordance with guidelines as required by th41 SC P Within establishd time frames

bull Accurate Jcompletes a Wntten report of daily worK prodlJcth ity by close of business hift and provides to Call Canter Team L~ader or ( esigne~ in accordBn e with SOP

DUti~~ (Correspon fence u~__

The Correspondenc e~njt receives public and official inquires and con ments via public j mail official arid c911trolled mail via fax and electronIc mall (E-mili) Correspondence

Unit personnellTlus quickly analyze hard copy and electronIc messag s to categori26 messtJges ~y subject matter and identify and enter key information intc a tracking syst~rn using softwars man puJation data entry and anafysis skills Response leifers are developed from stardard paragraphs and langufilge provided by sllbje(t matter experts Pers(mn~lare respc nsib~ for formatting the letters in accordance with SOP

Responds fo l1comi 19 E-mail by$~lecling and sendrng the appropriatE st~ndard response from anafsortment of standard paragraphs prepared by sub act matter experts I

Personnel may be t~sked to schedule attend meetIngs and take nmiddotjtes at meetings including meetings L nrelated to their immedia~e work assigrtments PE rsonnel may be tasked with other miceiraneous administratlvemiddotor clerical dunes on an ntermittent basis Personnel tasked wih adqitional oraltemate assignments sharI reCelvE individual

( bull bullJ guidance 011 the abje ctivas and process to accompish the ta~k succes lfully Personnel must demonstrate s( und jUdgment and dEcisiori-rnaking abilities

01112005 10 24 FAX 3017314540 ~ 141 008

[ TSA2003~F-OQ509 Page 7of11

Emiddotmail COrreS2Oflfe~ce Performance Measures

bull 95011 a~curacy (If compliance with the g~idelines prOVided in S()P A mjnmumof~O E-mail messages readfrevieWed and resppncioo 0 per hour per

day pef person r in accordance witl) SOP bull 9accuracy fr content and ~ppropriate respon~e to Emiddotmall

bull Prepares95 (orrespondence to field and other organization wifh n the agency in accordance with gUidelines as required in SOP within establisheg 1lme frames

bull Accurately com )ret~s awritten report of daily wortlt produCtivity by Iose of busihessfshiff a ld provides tp COIT9spondenceTeam Leader (Ii d~ signee in

accoofance witt SOP

Congress~onalfLe tersF~s Correspondence Performance Mea ures

bull 95 accuracy of compliance with the guidelines provided in ~C P bull A minlmul1 If 10 ~rrespondenye pieces assigned wilt be ~rep Ired indraft andfor

finalsi9na-twe format per person p~rday bull Reviews own work before submission to supervisor for revjl~w Thl review is for

~rrectness Ilf information quality assurance content tone ed ~ng and formatting Viii achieve less tnan 5 rejeGtion of correctness

Prepares COl respondence within the agency In accordance witt guidelines as reqUired in S QP within et~bm~hed time frames 95 of the tim

bull Accurately c( lmpletes a written report of daily work productivity )y close of business-ihi t and provides to Correspqndence Team Leader o qesignee in accordance Itittl SOP

Contractor Perforr ~Iance ---shy

The contractor shall ensure that all personnel assigned to this conrac have the abtlity and mqtivation to Sl tgessfully work at the assigned duties The nrte c f efTIployees who are Llnable to compl3tE assigned duties in accordance with the SQPs lecause of ability or motivation shal[ rot exceed fifteen percent (15) of the total workfc ce provided

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PageS of 11 t~

Hours ofWork= -

Call Genter Hours Monday thru Friday 0800 - 2200 SatiJrda~ Sunday Federal HoHdays 1000 -~ 1800

ContingencYIfoUI1 Th~ schedule may expand in the event of a majo transportation incidet thatimpacs the ~ellland for Call Center serVices

Core Business Hol rs Monday thru FridaYOBOO ~ 1830

c6freSp~ndencelhit Hours Mondaythru Friday 0800-1630 Personnel assigne~ I to the Correspondence Unit may fe grarltpoundd fexil ility in hours for the daiy schedule 0 Wirk withlnmiddotthe hours of 0700 -1700

Cpnt(hgenoy Hours The sdhelt1ule-may e~pand in the ev~nt of a rriajo fransportation incident that impac s the demand for Correspondence Unit services

Emergncy Crosinc Weather related closings and other emergercy c losings

OPTIONAL TASK Tt e Contractor shall provide additional bodies a ma) imum of two (2) to field questfons from int ~nial TSA FSDg (Federal Security Directors) fiom federalized airports

to call in with questiom in these arElils

Blldget -and finance Property Mahagement l-1ullan- Resources Mallagement parsqnnel Security Space M~nagement

AcquIsiti~Ii Mallageme 1t Records Mal~age(TiEmt

These pers~mnef shall Ue generalists with a combined level of experienoe in these program areas who can answer he phone calls and provide basic IFlformation that will be madf3 available to them The I will needto have an ampre amount of kriowEldge in each of these areas and the individua5 should have federal experience Employeel

wi be required to

work th3 same hours re ferencad above

I010

cTSA20-03-F-00509 f lage 9 of 11

- ~--~-~-----~------

~tlt ii --=-~-0ltci~-lt1-gtlt__ =0~~~I=-_middotH __u _ ~ _ _ _ - __ ~~yenn~~~~_-~_~~_m - middot---~SECTJtlN n- ~ 7OMNr~TRATIfE~RE~tlIREMENlS=~=- W~ 7~~~_ ~~lt

A CONTRACT TERIVf

1~h~ t~rm ofth~ contactj Octob~r 21 t 2002 t~ January 21 2004 pfus one (i)(jpti~n Year

B OPTJONTO EXTE lO SERVicES

The Governmenf may req Jire continued performance cf any services within 119 limits and at the rates specified in the corit act These (ltes may b~ adjusted only as a renuft )f revisions to the Contractors GSA Schedu e The option provIsion may be exertised morE~ thc n once but the total ext~nsioTl of perform~nce hereunder shall not exceed two (2) Years Th~ Contr~cting

Officer may exercise the lt ption by written notice to the Contractor w~hin 10 ays before the endof period ofperf~ance

C PLACE OF PERFOR~ lANCE

( i The Contractor shall pe~c rm- all work on-site at the following location

Tranportaiiorl Sec Jrity AdrT1Jnis~ratjon (GSA Building) 3Q1 7th Stree~ Roo n 3109 Washington DC 2( 590middot

D CONTRACTING OFFI ERS REPfESENTATIVEbull 01 I

The Contracting Offic~rs i-representetive (COR) for this contract is

Jqnet Hill (292L~~5-1415 the COR wHi represent th Contracting Officer in the administrationof te chn cal details within the scope of this contract The CORis also responsible for the tina fnSp~lctic and acceptance of all reports and such 6trer responsibilftr~s as mrf1ybe specified in the conti act Th~ COR is not otfislWise authorized til make any representations or commitm~nts of an kind on behalfof the Contracting Officer or he Government The COR does not have autrort~ to alter the Contracto~s obligations or to change the contract specifications price te Ims or conditions If as a result of technical disl ussions it is desirable to modify contract obli~lati( ns or the statement of work changes will be is wed in writing and signed by the Contracting Offi( sr The COR assignment for this contralt may be changed at any time by the Governmen without prior notice to tl1e Contractor The Cor tractor will be notified of the change

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Hours ofWork= -

Call Genter Hours Monday thru Friday 0800 - 2200 SatiJrda~ Sunday Federal HoHdays 1000 -~ 1800

ContingencYIfoUI1 Th~ schedule may expand in the event of a majo transportation incidet thatimpacs the ~ellland for Call Center serVices

Core Business Hol rs Monday thru FridaYOBOO ~ 1830

c6freSp~ndencelhit Hours Mondaythru Friday 0800-1630 Personnel assigne~ I to the Correspondence Unit may fe grarltpoundd fexil ility in hours for the daiy schedule 0 Wirk withlnmiddotthe hours of 0700 -1700

Cpnt(hgenoy Hours The sdhelt1ule-may e~pand in the ev~nt of a rriajo fransportation incident that impac s the demand for Correspondence Unit services

Emergncy Crosinc Weather related closings and other emergercy c losings

OPTIONAL TASK Tt e Contractor shall provide additional bodies a ma) imum of two (2) to field questfons from int ~nial TSA FSDg (Federal Security Directors) fiom federalized airports

to call in with questiom in these arElils

Blldget -and finance Property Mahagement l-1ullan- Resources Mallagement parsqnnel Security Space M~nagement

AcquIsiti~Ii Mallageme 1t Records Mal~age(TiEmt

These pers~mnef shall Ue generalists with a combined level of experienoe in these program areas who can answer he phone calls and provide basic IFlformation that will be madf3 available to them The I will needto have an ampre amount of kriowEldge in each of these areas and the individua5 should have federal experience Employeel

wi be required to

work th3 same hours re ferencad above

I010

cTSA20-03-F-00509 f lage 9 of 11

- ~--~-~-----~------

~tlt ii --=-~-0ltci~-lt1-gtlt__ =0~~~I=-_middotH __u _ ~ _ _ _ - __ ~~yenn~~~~_-~_~~_m - middot---~SECTJtlN n- ~ 7OMNr~TRATIfE~RE~tlIREMENlS=~=- W~ 7~~~_ ~~lt

A CONTRACT TERIVf

1~h~ t~rm ofth~ contactj Octob~r 21 t 2002 t~ January 21 2004 pfus one (i)(jpti~n Year

B OPTJONTO EXTE lO SERVicES

The Governmenf may req Jire continued performance cf any services within 119 limits and at the rates specified in the corit act These (ltes may b~ adjusted only as a renuft )f revisions to the Contractors GSA Schedu e The option provIsion may be exertised morE~ thc n once but the total ext~nsioTl of perform~nce hereunder shall not exceed two (2) Years Th~ Contr~cting

Officer may exercise the lt ption by written notice to the Contractor w~hin 10 ays before the endof period ofperf~ance

C PLACE OF PERFOR~ lANCE

( i The Contractor shall pe~c rm- all work on-site at the following location

Tranportaiiorl Sec Jrity AdrT1Jnis~ratjon (GSA Building) 3Q1 7th Stree~ Roo n 3109 Washington DC 2( 590middot

D CONTRACTING OFFI ERS REPfESENTATIVEbull 01 I

The Contracting Offic~rs i-representetive (COR) for this contract is

Jqnet Hill (292L~~5-1415 the COR wHi represent th Contracting Officer in the administrationof te chn cal details within the scope of this contract The CORis also responsible for the tina fnSp~lctic and acceptance of all reports and such 6trer responsibilftr~s as mrf1ybe specified in the conti act Th~ COR is not otfislWise authorized til make any representations or commitm~nts of an kind on behalfof the Contracting Officer or he Government The COR does not have autrort~ to alter the Contracto~s obligations or to change the contract specifications price te Ims or conditions If as a result of technical disl ussions it is desirable to modify contract obli~lati( ns or the statement of work changes will be is wed in writing and signed by the Contracting Offi( sr The COR assignment for this contralt may be changed at any time by the Governmen without prior notice to tl1e Contractor The Cor tractor will be notified of the change

I

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[tSA20-03~F~00509

PageS of 11 t~

Hours ofWork= -

Call Genter Hours Monday thru Friday 0800 - 2200 SatiJrda~ Sunday Federal HoHdays 1000 -~ 1800

ContingencYIfoUI1 Th~ schedule may expand in the event of a majo transportation incidet thatimpacs the ~ellland for Call Center serVices

Core Business Hol rs Monday thru FridaYOBOO ~ 1830

c6freSp~ndencelhit Hours Mondaythru Friday 0800-1630 Personnel assigne~ I to the Correspondence Unit may fe grarltpoundd fexil ility in hours for the daiy schedule 0 Wirk withlnmiddotthe hours of 0700 -1700

Cpnt(hgenoy Hours The sdhelt1ule-may e~pand in the ev~nt of a rriajo fransportation incident that impac s the demand for Correspondence Unit services

Emergncy Crosinc Weather related closings and other emergercy c losings

OPTIONAL TASK Tt e Contractor shall provide additional bodies a ma) imum of two (2) to field questfons from int ~nial TSA FSDg (Federal Security Directors) fiom federalized airports

to call in with questiom in these arElils

Blldget -and finance Property Mahagement l-1ullan- Resources Mallagement parsqnnel Security Space M~nagement

AcquIsiti~Ii Mallageme 1t Records Mal~age(TiEmt

These pers~mnef shall Ue generalists with a combined level of experienoe in these program areas who can answer he phone calls and provide basic IFlformation that will be madf3 available to them The I will needto have an ampre amount of kriowEldge in each of these areas and the individua5 should have federal experience Employeel

wi be required to

work th3 same hours re ferencad above

I010

cTSA20-03-F-00509 f lage 9 of 11

- ~--~-~-----~------

~tlt ii --=-~-0ltci~-lt1-gtlt__ =0~~~I=-_middotH __u _ ~ _ _ _ - __ ~~yenn~~~~_-~_~~_m - middot---~SECTJtlN n- ~ 7OMNr~TRATIfE~RE~tlIREMENlS=~=- W~ 7~~~_ ~~lt

A CONTRACT TERIVf

1~h~ t~rm ofth~ contactj Octob~r 21 t 2002 t~ January 21 2004 pfus one (i)(jpti~n Year

B OPTJONTO EXTE lO SERVicES

The Governmenf may req Jire continued performance cf any services within 119 limits and at the rates specified in the corit act These (ltes may b~ adjusted only as a renuft )f revisions to the Contractors GSA Schedu e The option provIsion may be exertised morE~ thc n once but the total ext~nsioTl of perform~nce hereunder shall not exceed two (2) Years Th~ Contr~cting

Officer may exercise the lt ption by written notice to the Contractor w~hin 10 ays before the endof period ofperf~ance

C PLACE OF PERFOR~ lANCE

( i The Contractor shall pe~c rm- all work on-site at the following location

Tranportaiiorl Sec Jrity AdrT1Jnis~ratjon (GSA Building) 3Q1 7th Stree~ Roo n 3109 Washington DC 2( 590middot

D CONTRACTING OFFI ERS REPfESENTATIVEbull 01 I

The Contracting Offic~rs i-representetive (COR) for this contract is

Jqnet Hill (292L~~5-1415 the COR wHi represent th Contracting Officer in the administrationof te chn cal details within the scope of this contract The CORis also responsible for the tina fnSp~lctic and acceptance of all reports and such 6trer responsibilftr~s as mrf1ybe specified in the conti act Th~ COR is not otfislWise authorized til make any representations or commitm~nts of an kind on behalfof the Contracting Officer or he Government The COR does not have autrort~ to alter the Contracto~s obligations or to change the contract specifications price te Ims or conditions If as a result of technical disl ussions it is desirable to modify contract obli~lati( ns or the statement of work changes will be is wed in writing and signed by the Contracting Offi( sr The COR assignment for this contralt may be changed at any time by the Governmen without prior notice to tl1e Contractor The Cor tractor will be notified of the change

I010

cTSA20-03-F-00509 f lage 9 of 11

- ~--~-~-----~------

~tlt ii --=-~-0ltci~-lt1-gtlt__ =0~~~I=-_middotH __u _ ~ _ _ _ - __ ~~yenn~~~~_-~_~~_m - middot---~SECTJtlN n- ~ 7OMNr~TRATIfE~RE~tlIREMENlS=~=- W~ 7~~~_ ~~lt

A CONTRACT TERIVf

1~h~ t~rm ofth~ contactj Octob~r 21 t 2002 t~ January 21 2004 pfus one (i)(jpti~n Year

B OPTJONTO EXTE lO SERVicES

The Governmenf may req Jire continued performance cf any services within 119 limits and at the rates specified in the corit act These (ltes may b~ adjusted only as a renuft )f revisions to the Contractors GSA Schedu e The option provIsion may be exertised morE~ thc n once but the total ext~nsioTl of perform~nce hereunder shall not exceed two (2) Years Th~ Contr~cting

Officer may exercise the lt ption by written notice to the Contractor w~hin 10 ays before the endof period ofperf~ance

C PLACE OF PERFOR~ lANCE

( i The Contractor shall pe~c rm- all work on-site at the following location

Tranportaiiorl Sec Jrity AdrT1Jnis~ratjon (GSA Building) 3Q1 7th Stree~ Roo n 3109 Washington DC 2( 590middot

D CONTRACTING OFFI ERS REPfESENTATIVEbull 01 I

The Contracting Offic~rs i-representetive (COR) for this contract is

Jqnet Hill (292L~~5-1415 the COR wHi represent th Contracting Officer in the administrationof te chn cal details within the scope of this contract The CORis also responsible for the tina fnSp~lctic and acceptance of all reports and such 6trer responsibilftr~s as mrf1ybe specified in the conti act Th~ COR is not otfislWise authorized til make any representations or commitm~nts of an kind on behalfof the Contracting Officer or he Government The COR does not have autrort~ to alter the Contracto~s obligations or to change the contract specifications price te Ims or conditions If as a result of technical disl ussions it is desirable to modify contract obli~lati( ns or the statement of work changes will be is wed in writing and signed by the Contracting Offi( sr The COR assignment for this contralt may be changed at any time by the Governmen without prior notice to tl1e Contractor The Cor tractor will be notified of the change

lilIo11

o rSA20~03-F-00509 Page 10 of11

2- __--bullbull_ t S CONTRACT6RPRO~ ECT MANAGER _ _______ _ -=z~~-middot-~0-_~J-- ~-~-middot~Z-~poundc~---7 ------ -~ ~ - -_-

=-=2~1Z~ z1n)Tr=CFnFaaamp~hl~~~i~~i~er ~l1rscoTItfa-~-crr-sect~~~=-=middot====IlI=I=_II=~=-010~~==~=~~~=i~~=~~=~=~~

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_The C~htra(j~or shall provi 19 a Proj~et Man~g9r forthis contnlct~ho stU her ~ the authbrify to make ahy no-cost contrac technical d~cisions or spedal arrangBment wg12f fing this contract The Project Mal1~ger shaf be responsible for the overa1I management and cs xdlOt1tion of th is contract end shall act $itS tll~ central point of contact with the Government Tt e Project Ma~ager shalf have fiJII 3tJthprity ta fct for the Contraytor in th3 petfQrmanc1 of th~ req lired ~ervices~ The Project Manager or ades ghat~q r~presentSltive shall meet ~ith the con to iiscLlss probr~m areas as they occur The lrojecf Manager or qesignated representative she respond within folfrJiours after noiiffcatior of fj1e ~xiStenGe of a proqlel11middotmiddot

TSA Accounj fng

DOTFAAlMr1ACAMZZOQ ANFu 2 Room 108 6500 S Mac rthur Blvd Oklahoma Ci Y ok 7312$

(b] To constitUte a proper invoioe t1e invoice must include the item j cited in

praragraphs (i) through (viii of the following

ContraOtorS invoice The Contractor shall prepare and subnlit invoices to the designated

billing bffice specifre fin the contract A proper ilivolce must includE the item~ listed in paragraphs (a)(3)(i) hrougn (a)(3)(x) of this clause ffthe invoi~edoes lot cotnplywith these requirements the designated billing pffice will return it within 7 de ys after receipt (3 days for meat meat food produCts orfish 5 days forperishabe a~ricu tura commodities dairy ~ roducts edibre fats or oils and food products rej ired from edible fats or oils) with the reasons why it is not a proper invoice The GQ1err lent will take into account un~im81y nolficatlonwhen computing any interest penalty owe I the Con~ractor

(i) Name and lddress ofths Contractor

~~~$~~~~~=~ _

011~~2005 1025 FAX 3017314540 141 012

t

c rSA20middot03~F~00509 Fage 11 of 11

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- ~nL~(iirlnvoiCe qlftfanaInvolc6 numoor~(FITEfettfitractOrSh0uh-fdae-~iflv()ises~as---~ ~ close as po~sible to the dateClf the mailing or transmission)

(iii) Cohtract number or other authorization for s~pplies delivers j or services perfortn~d (iitludfng order number and eontf8ct line item numb ~r)

(iv) Destrp iGm qLiaritity onit of measure uf]it price and altter Jed price of

supplies deli vered or servica~ performed

(v) ~hippiilg ano paytneflt terms (eglbull shprnen~ number a~ds t~ of $lipmentj

dilicount fOr Jrompt payment tenns) Bill of fading numb~r and reight of shipment will be show l for shipments on Government bills of lading

(vI) N~me ar d addr~s of Contractor official to whqm payml~nt i to be sent (must be the same as that in the contract or in a proper notica of Clssi nment)

f I

vii) Name (vrhere practicable) titlephone number and mEilin~ address of person to notify in tt e event of a deff)ctiye invoice

(viii) Taxpay ~r Identification Number (fIN) The Contractor hal inciude its TIN on the invoice 0 lly if required elsewbere in this 9Ontractbull

End of Delivery Order

~~~$~~~~~=~ _

011~~2005 1025 FAX 3017314540 141 012

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c rSA20middot03~F~00509 Fage 11 of 11

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- ~nL~(iirlnvoiCe qlftfanaInvolc6 numoor~(FITEfettfitractOrSh0uh-fdae-~iflv()ises~as---~ ~ close as po~sible to the dateClf the mailing or transmission)

(iii) Cohtract number or other authorization for s~pplies delivers j or services perfortn~d (iitludfng order number and eontf8ct line item numb ~r)

(iv) Destrp iGm qLiaritity onit of measure uf]it price and altter Jed price of

supplies deli vered or servica~ performed

(v) ~hippiilg ano paytneflt terms (eglbull shprnen~ number a~ds t~ of $lipmentj

dilicount fOr Jrompt payment tenns) Bill of fading numb~r and reight of shipment will be show l for shipments on Government bills of lading

(vI) N~me ar d addr~s of Contractor official to whqm payml~nt i to be sent (must be the same as that in the contract or in a proper notica of Clssi nment)

f I

vii) Name (vrhere practicable) titlephone number and mEilin~ address of person to notify in tt e event of a deff)ctiye invoice

(viii) Taxpay ~r Identification Number (fIN) The Contractor hal inciude its TIN on the invoice 0 lly if required elsewbere in this 9Ontractbull

End of Delivery Order

~11120~~ 1026 FAX 3017314540 141013

= -

I tcoNlX CTIDCODE lAGE(S)AMENDivlENT OF SOLICIT PNIMODIFICAPON Of (ONTRAC of

2 ~MENlIlfonmICATIONNO Modificatioll No 0001

$ isSQEJ) BYt

US DepllIbneut of Eomelmd Sooudty 1am6portation Scollriry AdmitJistration 701 SOlltll12th street

-~Jtgtony A 12202 -

Systtmls Integration me 8201 C6rpo~teDrive Suite SOO LaQdbvci- MJ) 207amp5

CAl ONOll CONXJ4tCPO~NO

__~___--__

COPE

EFFECTIVE DAX1l 4 EeQllISITrONJTIRCBASlt REQ NO eeBIoek 16lt 03-22-002

1 ADMJ~TERED BY (IfDtlxl1t tlu N1icmt=l W Denics ContraotinwOI

(571)227-1513 (Office)bull (571) 227-148 (laX)

~deniostMdotgov

8 N~ANl) ADDRESS OF CONrUC1Omiddott (No tn1~ cqrt1tfl Sffri1and Z1P (1016) r----- 9AAMENDiIEN1 OF SOrICllATlONNO

lIBDAXlD( SEEl ~11)

X lOA lIIODIF[ bull OTsA2orj3-~ 0050

F4cnm CODE lOB DATED (SBS TEM 13) 10109t2002

11 TBtS llEM ONLY Alrms TO AlmNDJIENTS 08 SOLIcrrArtm s r ) Plc abl)Ye1lltWcrcd iolieiuuiOA 1$ ~Qd~d as set Nrtl ill I~ ~4 ~ hour IIIld dto1O lo$tIod or ctipt Iifo~ [J if extxmlfcld C] jIInot c 1lt10 =-------~--~~

OfftBt nIIst lIltbxgt~llle mreitJt of rills llJlII1ndmont prior t th~ ~1lI omI ckI~ampd in die l1iliulioiJ D1 a lDIIltooed by 0110 IYf th= ibllow14g 1m truds a) By CIlIUpJtllIg IWIH 9alld 1$ lI1d 1raquorpIng--~I of ~~ (b) By aclmowJ rlgmfl pi ofhlS SJllOQM=it 1Iu W1icop)middotof ~(~ tbmltledl or Co) )3y ICpli11II4 Jettar I bgtbggtlUll wldchllIdudu a ~ ttl iii ulieilatiollmd 81IlOnd~tI~ illtAlUmB OPYOU I~()WtlIDGBvtEN1TOSSRBCEtvSD AT nmPuCEDIlSXGNAIIlD POTi nml ECEWrOFOFFBRS PlUOR)O IBJi OOUR AND nATA ~MAY RESULT IN RJin nor OI11OQR o~ tftrY viitulto CltbL 1IIlI~dmt2t you omt~ Ut clwigc lID 0(amp r IIlnaI f ~mltnd fIlCh ~gc IIIIIY ~ 1~411

bull boltemarlotllt ptovidedlIClllll~ arkfer sas rt ~llQOgt lOt1Ie CllIOimtionami hlS amClKlnlilDd is lICillld prl~ 10 ~ opcilSur lIlIdamp~=middot===cL_________

1Z AcCOtlNONG AND APmOPlUA1rON J ~~TA (llnlmrl)05X0508500-Z003r01GOMBAS1-lOOOOOOOOQ25100 n5Sf ~lS frmiddot j

13 TB1S lfElv APPLIES ON(V TO MO))IFICATIONS OF CONTRACTWOR )ERS __T-_____-----l1ltMODI1 IRS IHI CONTRACTORDE~NO AS DESCRmlID IN rtEM _L4______

A ms CHANGa~ER IS rs~ ORSUANT TOI (8~icify ~)TaB GIANGES SeT FORm INrrir~ aB MADE INtHB I CONrRAeuror ORDBR NO IN rEM H 1- AUTHORtlY

X B nm ABOVE NUMBERED CONmJ CTIORDER ISMODlFIED TO romECI tHE ADMlNISTRATIVlS CBA NGa~ (JUCh IJS chaniJu in payi _affic-eJ (ippropriation tfakI (ftc) SlITro lgt IN 11liM 14 lQRSUANT10THB AUTHORlTY ~FFAR 4i2l0~ __----__~~__

C nos SUPlLEMENTAt AG~ r ISsNTBRED INrO MJiSUANTTO AWr~ OF MIltUalAUcetlliDf 01 IbtPartt~s

14 blSCBIF1tON OF l1ENDMENJnvtoar ICATION (br=~m Tty UCF stcWn hBarm~ 1JtTflClint $(J1Wltatil)rIf~l)n(trJ1 ~II lcz In mr-wllcrlfoaltiblbullbull)

The purpose of this modifioation is to c~a 1ge the accountihg ani1 appropriation data ThIs contraet [g trerefc e modified as folloWS

A The- arcounting data in Blockmiddot17 of the original order shQuld read bOOX050S50o200S-101 GOMSlA51-IG( DOOOOoo-25100 $1580202 15 vioe 06gtlt2801 000-2002- 300010000-1030000000-23350-99701 S04PQ - $aS4oooqo an(06X2aO 009-2Q03shy1300010000middot 030000000-2S350-99701 5Q4PQ - $1196202) 5 B AII6tharterms and oonditJons remain Mhangtd

NSM 1S40-01middot152-g070

141 014 01112005 1026 FAX 3017314540 bull I bull

10 Apr l2003

l bull

$ubject DTSA2D-( 3-F00509 Modification bOOl I

The contiact is mod tied t~ reflect a change in apprqpriation datathat becm ~ necessary with the change of c gtding instituted as a Ie~Illt of a transfer from tlie D~lart Jimt of Transportation-to 1h Departple~t of Homeland Secumiddotdty

9Ji~f1 6Jutircc ~ Heather Morvant

Contract Admilristil tor

01112005 1027 FAX 3017314540 bull I - - - I4J 015shy

67-162603 12 36 3017 11454EJ SIr PAGE El2 - 7- S~Ql1 ~~~~ bull

Z e

1 CONTllACTl ) COllE AMErIDMENT OF SOL rCITATioNIMOD1FICATrON OF CONTRACT

I laillllrtIlltUgtIOW~) ~T igtrtI$t IC1fl tile iiI Michnal W DIt11i06 ContrllQting Ofiitlor (571) 227-1ffl Caffieo) (571) ti1~ 1924(flD) lIikedarriosflllIGDtgov

9 NAMls AlID AJ)~0CONTItAcrOll (N~ SfMd WlIlltJIJ $4hJIIIIZlP Cltdc)SYSTEMS lNTEGAATrON INC -

8201 CORPORATE ORIV5 SUITE 306 LANDOVER MD 20795

PHONE 24Q764-1103 FeD TAX Jol 52-1176018 DUN$ H 87middot2aamiddot42QO 1l)A MOl)IFICol1ON t F c~crraltraquonlTo~

~CO_b_no--_________p-11middot~coiB )1SA2()O~ 09

x talJlt])ATElI($B11lm 1J) IOOSlm02

- ----------shy 11 nns n ~amplVl ONLY AlYLJES l0 AMENDMBNTS OF SO~XClTATIOS I TIu a- n111ampmclIOI1lmld1t fllIlmltdcQ ql IIltItlbMll i IlIm 14- l1I~ taDl ltd dua ~jtW rdl=~ampCoifm [ lis ml~4 pound Il rampgtt aAAlIIlshy

o~ mnucirtawlctlICn1lIpt MlblulII(Iooll1l11ltllrinr III hftrH~ tilth I1lIlnifft ilfr onlirJt~lifn nrulilmlnt flynl1l trtr 14gtlItotIIlls dnd~ (~)1 nIIIll(othtu1rM h1lll15 m -IIItnmJnr---~lIf~1IlIIiMmmt (II) Iy AtrlltIr ~ rrrtlpt ofllli wmomllllllt on ~tti tJIf7lgtrtIw amutibmill1i lI(~)Q)o ~CJ1 It~Oft III llblbilllKloo Po 11-_ fO Ih ~uI~lxhll1dilflIUIIampi~ lIA1Llm)Op TWIt ctiNUWUIJIJ_OImiddotLVlltl ltblampllV2IJ AlirffliwJif1tlteSIWCAlIW IOR fampIttllW ~r OIOJI~ IlRIQJ W THB HOtIRAlIDPATA Si1lC111BlIdAY RPlIlIfTlW ItFntTl1ll Cl1Yntll ilfF1Ilt rfllyorirtue tln~lI~mr1IytR deatrtadnlllF Iit 11 bullbullQir l11ed1IlIlIc1mqJe m~Je~hy

1II~r Il1VidAd lIIhet I~t- ftgtl ~ ito Wl eJiIbiuttdlhitUItIIIMmJ ~lid it ~)lIiorlO ~ Pddl I ol~ r~=-_o--__~__ ~ f f bull

~~~mmltJjJ~ilJSiml~TlOttIrRD (IAfTCfGIIlirt9 D5X1J5l111~04DILl-1mllM8AmR1-tfnOOnnDlHnn nB4f101

11 JATfi ffFM ~rrr1F~ rlmYTO MOlllFl(ATrnN m rnNTUCraOJID~ 3

_---_--1tMQDD lllS mECOf1TRArrORDampR 1fQ AR DE5CRm~1l IN 111~~ _---_--_

A THlS CRAIJGFI ORPfit Til mlU1tTl to mmlAN1 TIl (lSjTtr(Jjt ffI1frrrllJI) me CHANrE~ 6Pr POEInt rN lTIIM tA ARB fADE 1N1Iu CONmACT ormett No IN ITEM to AUIHOPrTY bull - --~----~

a THE AMVE NUMaBRED CONTRAJ TfOJIDaR IS MOPIPISD rO ~1lm ADMlNrrrMtJvB eaANGIS (ofic 4f cIi~ in fllO~ c 1TJ Iflllfqtipmt de 5tnFOl THHJ14MIftVNIvrtl1TOnmMlII12mxOfMMlW(l1~middot_-- __~_~___

~ll--~~~~EE12~~~5iSlllSJ~ litllJ3~ Rg lvMUAN1 TO AUrHOUIf(Jl IvIuQll Are~ nfdmo nm~iA=-__~__

1JlTlHbK r~]JtlQ(hry)J( ofmod(ptntfrm a lt1lillrhllrllJlI____- ____________

E IMlORIIlrr CclIlractor to Jis TI)t[ XJ ill Ftlllrrd to silPl thill docuITIOIIt Ill1d ICtUr 1 11 ~iC4 10 tb4 ~IV uloa cent I=~---------

l4 DESCltDTIor 01 MGNDMIiNTrmon ICAnoN (tlrtd1rIJ~d ~l rirF1Rfcentltnn~ lH~flldiKt IIllildttltl6lfltHCfII1IIIm ItImrr fwtJidIIiMI

The purpoSQ of this modifIoation is tc 1) mcreai~ the soope ofwotk and 1) Add additional tundblg i the purchase OJder

Aooorditlgly s~e page 1

~X~~~RFRONI J~4r ~~~

JjgtltlfUrcD[psroll1l1 ftJriror6iF1 fa (lgn)

1nrnATTr R1(W~in

J_---shy 1f IO IP3

1410160Y1l2005 10~7 ~~~ ~017314540

srIeJ71~~~I3~alP~~ 3B17 31454fj PAGE 63

PURCIIASB drmEB Dr M2003P-00509 MOD FICATION 0001

hg6 i of2 I Tho gl~Pltl Gfwerit te el~lf11111td u~d~r tU5 pUlGh~e O~~Cl ill p6l~~itjlh C vt I tluCllUUllt A iN hmQYin~reasedt in II Qordan~ mill the rmntrnrtnrJs fltfMharl pTnpnRFll-dEltcd Me y 30 2003 aa

follows

BoIdQg - The COlLractor shaiI assisf the TsA CRG in efunmethg apacklog ( f vojaemail with aditiottal setvi~eepres~~ative hours for ~U-haoks

TIllfdrillinn ~tT~ tn th~ tmnnnf nfhtm~ oa118 inctoasing to beYQnd tJw 20DO pen ee1C ai specified in the origiriaI SOW tl improve the level ofsetv10e foJ thti lSA CR4 in becotda lQ~ with the contractors atUiQ-hed f Xlpoaal dated July 92003 additional cootrretor persome1 lle requested in suppOlt ofthe increase I scope ofwork Additional cpntractorpersmmel sllat be awork on Tuly 21~ 2003

2 Additional funds are S(qed to thlsp~has order in the ml1owt GfS33093200 hetQ~l amount

in biock 11(i) Qpoundtl1 pIJ chacl1 orderio inOlBMedftonJ B1~5802021S to $1911U IS 1hoDJlW tQtai amount in blook 17(1) should n(JV read as $11911)lS415

If

3 All other terms and cor ditions remain unchanged

END OF MODJFICArION

01112005 1028 FAX 3017314540 1iiJ017

- ~

1CC ITRAGTIOCDO~

AMENDMENT OF SOLlC rATIONMODIFICATION OF CONTRACT I

lA A IEiNDMENT of SOl~IAION No

Systems Integration Inc

8201 90ipo~te Drive Suite 30D

landover MD 2076S lOA J oDlPiCATION OF OONTRACTOFibEfl-mPhone (240) 16+1103 Erio FukUclll presrder~

EIN 52-1676018 Gs- 5F-Si74H DTSA26~03-P-00509 DUNS B7-28Bmiddot42qD

oooe

2 AMSNDMIONiIMOOIfICATION NO 3 JiFFJCTlV DArEl 4 R5CUISITlONIPUFlOHMli RSQ NO

0002 09262003 03-22-002-04

ISSUeD BY (l05 7 AOMINISTIiRS)IV (If othsrihan ihm

Transportation SecurItyAdministration Mary C Rouse TSA Headquarters - West 8uildllig bull ftt1 floor TSA-14

601 South 121h stret Same address as Block 6

Arihgton VA 22202-4220 (571) 227-1412

II NAMe AND AOOA 5SS OF OONrRACTClA (No$rIIM co no ltl1i11furld Zip Oadg) VI ~

i---

X 1Oiil Aieo (sES fTEM1SI

fAClllTY CODE 1010 12002

11 HIS ITEM ONLYAPPU~ TO AMENDMENT~ OF SOUCITAlIONI ~--~--------------~--~--~

TIle abov~ numJIOred aollclallQn Ii imtit1detf as at rani In lrll 14 1ha ~our IIld dill ~paemd or ipt0 orr_ I~ Wttand~ It RII Md L Off91S ntIt ackfl~lflOalpt Dr 11115 ~ pJior lt1 1ft nOOf qnd dat~ ~paelded In 111 mfiCllaUon 0lt II 1JdltKI by Q14 lit1hll fan~CllII61hdOl bull (at By ~1irlQ ltBms H1111 15 Ilnd rllU1lllna ~CIlplw 0 fle II1IIIndl1lQll (b) By aclltnglOfaglnil iIptot Ihl~ dtneni on each 9QPYof 1116 01111 ~u~ _ or (e) ~ llltIlIall(lIor tlllJlCrmI ~ lnclu amfBlllIW tQ tiles CJIialtaUon lIml lIIl1lnltlinant nartob~L fAIlURE OF YOUR ACKNOWLEDGMM TO B~REGaveO AT THE PlACE OElilaN Teo I )fI n-IE AECEWr OF QFFERS PilfOA 10 HOUR ANO OATE SPEClIFIED idA-V RESULT IN REJCcTION OF YOUR OFFER II byvillU6 01 fIlIII amSlufllNllnt ~ dilampni IQ ~IlII Ier atreOOymJ ilmHled ~tlt ci1anoa fll8Y bs madu bY1Iltaram Dr L provtdel1 gtIllelearam or lIt 1~ IIIfellllle9 lI tI1~ iQloIl ien lII10 this Bl119ntlmcor1t itlId IIgt I8C9II11d priet 10 1h9 optnln hOur ItId dall8llllolflad

120 ACOOlrNlgtJG _D APPROPflIATION DATA (lfI1qufJed) 05X0508500-2003-1 01 eOM8A51 ~1GOOOOOOO0-233XO (F)--NET CHANGES $122in

Jlr1r-~---__--_---~-=~ G1(- 13 THIS r -middotcM-APPLIESmiddot N--L-y=ioMODIFIC--A--TI=ONS~O-F-C-ONT=R~A~C~Ts~ORO=ERsr

MODIF rES rue CONTAACTfOREgtEFl NO AS DeSCRIBED IN leM 14 -~~V)=---A-11iiilI$OHANn7GEOROER-IS-ISSU-ED=fU=~ umTTO (Specifyst4f1rity) rFiEctlANGeuroiS SampJ FOflT~ IN rrEM 14 AlIJ= MAOe IN 11 HlDN MCT ORDeR NO IN iTeM 1tIA

X FAR 52243-1 Chang~ ~ Fixed- Price a THE ABOVE NUM6Sl50 COrltTACT1OI DER is MOOtFlal TO ReAEiCT n-1I~AOMlNISTAAnVE CHANees ($~ nlUtltg ~ rrftI 811Plriatim IIAI4 Ie) SET fORTH D

ITEM 14FIJRSUANTTOTHEAJIHgt IIIIYOFIAR4310JIgt

C THIS S~IPiISMeNTUAeREEMrNT IJENTEReO mo PURSUANTQ AtfiHORmOF -----------

E IMPORTANT Contractor is not [X] Is Equired to sIgn this document and return 1-- copie9 101119 lssllinl offlc bull

14 OFSORIPTION OF ~OMSNTIMOClIFIC~ifl9N (OiIn If Py veE$~gn hardtttlBnIJrJ(fIng SQioiIBiltJntIlntC1 stJbjdlJl mlJtI6r wIt4r fmmlbftJ

See Attachmenf A (1 page) for acomplete doorription

Contracting Officer Mary C Rouse (S7i) 227 t412 COR Janet L Hill (571) 227-2385

Exccptas pnrvdld ller~n allwITT13 am CllndlllQns 9( Ih dQCUnmC rslMncljltlln 110m SA Of 1lt1A IV hrfIjO( cha~9d ram urtclUlnged IIld In lull erre e and fJOCt 15A NAMe AND 1ITIE OF SIGNeR l or(iIII 1~NAMe Cl rrrUi OF CONTRAltlTlNroFFj =ER=-(1YlI10-9~ptfr--~-------

Eriok Fukuchi Ptes-ldent Mal) C Rouse Contracting Officer

15C DAIl SIGNeo

9262000

16001gt SI(III

9262003

01112005 1028 FA~3017~l4540

1

Attacnment ADTSA20-Q3-P-0050E Modification 0003 GSs5F-5174H

gt Description

The purpose of tt is modification is to correct a typographical error on modification OOO~ to increase the scope of work and to provide unc ng for the increase

(1) Modification (002 SF 3D Block 2 AmendmentModification No

Der~te 000 l1sery 000 ~

(2) The increase( scope of work proposed during Modification 0002 egotiation is increased 0 cover tlia month of October 2003

(3) Funding is he eby iriGreased to cover the increlse In the soope 0 work for the month of October 2003 in the amount of $12277584

(~) Summary Basic Award $1 58020215 Mo9ification OC 01 $000 Modification OC 02 $33093200

Prior otal $191113415 Modification DC 03 $12277584

New 1 ()taf $203399999

End of Modification 0003

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