Background – land, climate, and history People – population, language, religion, general...
-
Upload
martha-pearson -
Category
Documents
-
view
214 -
download
0
Transcript of Background – land, climate, and history People – population, language, religion, general...
Communication
Cultural Differences Background – land, climate, and
history People – population, language, religion,
general attitudes, and personal appearance
Customs and Courtesies – greetings, gestures, visiting, and eating
Cultural Differences Lifestyle – family, dating and marriage,
diet, recreation, holidays, and commerce
Society – government, economy, transportation, communication, education, and health
Language Differences
Gender Differences
Women Take more time to ask
questions to build a rapport with clients
Women tend to process things abstractly
Feeling, empathy, intuitive Harmony, closeness Relationships, sharing Cooperation, group
Women talk out loud to others, processing information externally for decision making.
Men Men want to get directly
down to business Men process information
analytically Reason, logic Power, rank, status Compete, winning Team, think
Men view conversation as a means to exchange information and problem solve
Jargon
The language, especially the vocabulary, peculiar to a particular trade, profession, or group.
AUDIENCE
1. All messages must inform
2. Many messages must persuade
3. All messages should build relationships of trust
Messages Have 3 Distinct Purposes
Presentation Communication
Content Specialist - Formal Grammar
It is He is
Wording Repair Thank you
Do not end a sentence with a preposition.
Peer to Peer - Informal Grammar
It’s He’s
Wording Fix Thanks
Adjust your dress to at least the same level as
your audience or one step above.
Appearance
Principles
Honesty: honorable in principles, intentions, and actions; upright and fair
Integrity: adherence to moral and ethical principles; soundness of moral character
Trust Trust: Reliance on the integrity,
strength, and ability of a person; confidence In business, more trusted people obtain
promotions and are chosen for more important projects
In relationships, trusted people make better friends
Ethics Ethical: pertaining to right and
wrong in conduct; pertaining to or dealing with morals or the principles of morality
Unethical: lacking moral principles; unwilling to adhere to proper rules of conduct