Contents...• The Art of People Management Using NLP • Presentation and Communication Skills •...

F M M I n s t i t u t e S a r a w a k 1

VisionFMM Institute Profile 3Institute Network 4HRDF Training Scheme 5Customised In-House Programmes 6

Human Resource and Industrial Relations Procedures for the Employment of Foreign Workers in Sarawak 9Handling Misconduct At The Workplace 9

Management and Performance DevelopmentThe Art of Communication & Influence 10Time Management & Self Empowerment Skills 11Effective & Efficient High Performance Management Skills 12Effective Office Administrative Skills & Practice 13Successful Coaching & Mentoring Skills 14Emotional Intelligence at Work 15Building Dynamic Leaders 16

Industrial Safety and Environmental ManagementOccupational Safety & Health Workplace Inspection 18Understanding Malaysian Occupational Safety and Health Legislation 19Hazard Identification, Job Safety Analysis, Inspection and Accident Investigation 20Workplace Hearing Conservation 21Accidents Investigations and the Pitfalls to Avoid 22Behavioral Based Safety For Supervisors 23Understanding Ergonomics in the Workplace 24Machinery Safety and Handling of Materials 25Supervise Workplace Safety, Health Practices & Environmental Awareness 26Managing Occupational Safety & Health at Workplace 27Chemical Safety, Waste and Chemical Spillage Management 28Duties of Safety and Health Committee and Accident Investigation 29Conveyor Safety and Manual Material Handling 30Machine Safety & Lockout Tagout **Revised** 31

Operations and LogisticsOperasi & Pengurusan Stor Yang Efektif 32Store/Warehouse Operations and Management 33Vendor Appraisal and Selection 35Successful & Effective Purchasing Negotiation 36INCOTERM 2010 37

Quality Systems and Productivity ImprovementISO 9001:2015 Awareness 39Operation Management & Production Planning & Control 39

Contents

F M M I n s t i t u t e S a r a w a k2

Contents

Kaizen : Strategy of Continuos Improvement 40

Supervisory and Motivational SkillsSupervisory for Non Supervisor 41Essential Supervisory Program 42Train The Trainer 43Positive Working Attitude 44

Financial ManagementCredit Management and Debt Collection Skills 46Finance for Non-Finance Managers 47

Engineering and MaintenanceBasic Electricity and Piping Works in Building 48Preventive Maintenance and Troubleshooting 49Poka Yoke For Supervisors 50

Customer Service, Sales and RetailSales Presentation 50Sales Negotiation 51Drafting A Marketing Plan 52

Communication and Clerical DevelopmentCustomer First Mindset for Front Liner 54Filing System For Clerical and Secretaries 54Effective Business Communication Skills 56Business English For Office Interactions 57Pentadbiran Pejabat & Pengendalian Mesyuarat 59

TechnicalEnergy Efficient Electrical 60Switchgear, Operation, Maintenance and Troubleshooting 61Operation and Maintenance of Electrical Installation System 62Transformer, Operation, Testing and Maintenance 63

Certificate ProgrammesFMM Certificate In Boilerman 65FMM Certificate In Steam Engineer 65FMM Certificate In Safety and Health Officer 66Corporate Certificate Programmes 68

Training Schedule for Year 2015 70


FMM Institute Profile

FMM Sarawak Office was officially opened on October 1, 2003 located at Level 5 (South), Wisma STA, No.26, Jalan Datuk Abang Abdul Rahim, 93450 Kuching, Sarawak. It has two training room that can accommodates a total of 36 participants. We cover the whole region of Sarawak to meet and match the training demand and to provide adequate knowledge of industrial skills and management techniques of the industry.

FMM Institute Sarawak Representative Office was incorporated as a separate company of the Federation of Malaysian Manufacturers (FMM) 1999. This effort was specifically to expand and focus on its training functions, in line with the objectives of FMM to develop the potentials and enhance the skills of personnel at every level in the industry. This will create a pool of manpower trained in all aspects of industrial skills and management capabilities to face the challenges as the country moves into the status of an industrialised nation.

FMM Institute Sarawak Representative Office offers a wide range of functional training programmes to cater to the diverse needs of the manufacturing sector. Continuing professional education provides the opportunity for the working personnel to gain the necessary qualifications to upgrade themselves both professionally as well as for self-development. This opportunity is made possible through FMM Institute’s Certificate and Diploma programmes in selected areas of industrial and management skills.

FMM Institute Sarawak Representative Office training programmes as well as those that need to be specially customised to meet the training needs of specific industries, can be conducted on in-house basis. Programme outlines and objectives are discussed with the companies and trainers will be selected to develop the programmes accordingly. All in-house programmes are packaged to be cost effective for companies with no compromise on the quality of the programmes and the desired results.

FMM Institute obtained its Institution of Private Higher Education (IPTS) status from the Ministry of Education on July 19, 2001 and currently offers four Diplomas in the area of Manufacturing, Logistics, Human Resources and Industrial Relations and Business Management. Effort are ongoing to offer Degree and Masters level programmes specially designed to meet the training needs of the manufacturers.

FMM Institute’s Head Office is housed in Wisma FMM, located at Bandar Sri Damansara, Kuala Lumpur and has a total of 8 Branches and 2 Representative Offices nation-wide.


FMM Institute NetworkSarawak Representative OfficeLevel 5 (South), Wisma STA26, Jalan Datuk Abang Abdul Rahim93450 Kuching, SarawakTel: 082-332784/787Fax: 082-332785Email: [email protected] Person: Ms Beatrice ak Olivia Kada

Selangor BranchNo 34, Jalan Pekedai U1/36, Hicom Glenmarie Industrial Park40150 Shah Alam, Selangor Darul EhsanTel: 03-55692950/4471/4171Fax: 03-55694346/2576Email: [email protected] Person: Cik Nazihah

Malacca BranchD3-4, Plaza Jayamuda, Jalan Pelanduk Putih(Off Jalan Ong Kim Wee), 75300 MelakaTel: 06-2831639/2812827Fax: 06-2838090Email: [email protected] Person: Ms Roselyn Tan Siew Hwa

Eastern Branch(Pahang, Kelantan & Terengganu)B-8014, 2nd Floor, Sri Kuantan SquareJalan Telok Sisek, 25000 KuantanPahang Darul MakmurTel: 09-5156858/6857Fax: 09-5156855Email: [email protected] Person: Pn.Nurul Hanis binti Razali

Penang Branch (Main Office)2767 Mukim 1, Lebuh Tenggiri 2Bandar Seberang Jaya, 13700 Prai, PenangTel: 04-3992057/4901/7805Fax: 04-3994863Email: [email protected] Person: Ms Rahayu Sakedan

Penang Branch (Sub Office)D’Piazza MallNo. 70-3-56A, Jalan MahsuriBandar Bayan Baru,11900 PenangTel: 04-6302050Fax: 04-6302054Email: [email protected] Person: Ms Nazliza

Sabah Representative Office143, 1st Floor, Block Q,Lorong Plaza Permai 1Alamesra Plaza Permai, Sulaman Coastal Highway88400 Kota Kinabalu, SabahTel: 088-447580Fax: 088-447570Email: [email protected] Person: Ms Florisa Sangau

Negeri Sembilan BranchNo 5 & 6 (1st Floor), Jalan S2/D38, City Centre70300 Seremban 2, Negeri Sembilan Darul KhususTel: 06-6031627/26/16Fax: 06-6031628Email: [email protected] Person: Cik Aliza binti Ahmad

Johor BranchNo 1 & 3, Jalan Kencana Mas 1/1Tebrau Business Park, Kawasan Perindustrian Tebrau III81100 Johor Bahru, Johor Darul TakzimTel: 07-3577613Fax: 07-3577617/7618Email: [email protected] Person: Ms Jessica Chu

Perak BranchNo 1, Lorong Raja Di Hilir, (Off Jalan Raja Di Hilir)30350 Ipoh, Perak DArul RidzuanTel: 05-5488660/550/770Fax: 05-5488221/331Email: [email protected] Person: Mr Mahinder Singh

Kedah/Perlis BranchNo.2, Lorong BLM ¼, Bandar Laguna Merbok08000 Sungai Petani, KedahTel: 04-4403273 / 04-4403628Fax: 04-4426876Email: [email protected] Person: Pn Meeza Hassan

Kuala Lumpur (Head Office)Wisma FMM, No.3, Persiaran Dagang, PJU 9Bandar Sri Damansara, 52200 Kuala LumpurTel: 03-62867200Fax: 03-62776712/62756064/62761316Email: [email protected]: www.fmm.edu.my


HRDF Training SchemesHuman Resource Development Fund (HRDF) Employers who are registered with Pembangunan Sumber Manusia Berhad (PSMB) are eligible for training grants through the various schemes available under the HRDF. The schemes are as follows:

• SBL SchemeEmployers can claim reimbursement from HRDF upon completion of programme. However, approval from PSMB is required prior to commencement of programme by completing Form PSMB/PGL/1/09. Training grants can be considered for all types of training programmes (both in-house and external) for the retraining and skills upgrading of employees relevant to the needs of employees.

• SBL-KHAS SchemeSimilar to the PERLA scheme but approval from PSMB is required prior to commencement of programme by completing Form PSMB/PGL/1/09. Employers must submit Form PSMB/SBL-KHAS/T2/09 to FMM Institute prior to commencement of programme.

SME Corporation Malaysia (SME Corp)Under this scheme, a total of 35 SMEs Skills Upgrading Programmes were approved by SME Corporation Malaysia to be conducted for SMEs so as to enjoy the 70% SMEs Skills Upgrading Grant.

Eligibility to SMEs Skills Upgrading Programmes

• Manufacturing sector (including agricultural-based industries) and manufacturing-related services-annual sales value is not more than RM50 million or with less than 200 full-time employees.

• Services sector (including ICT) – annual sales value is not more than RM20 million or with less than 75 full-time employees.

• SMEs must be registered under the Companies Act 1965 (Private Limited companies) or the Registration of Business Act 1956 (Enterprise companies) with majority Malaysian shareholders (minimum 60%).

• SME Companies in the manufacturing sector must possess the License from the Local Council and Manufacturing License (if applicable). SME companies in the service sector must posses Business License or letter of license exemption from local authority/government or registration document with legal professional body to confirm business activities are legal.

SMEs who contribute to the HRDF can also apply for training grants under the various schemes available under the HRDF. The SMEs Skills Upgrading Programmes can also be conducted on in-house basis.


Customised In-house ProgrammesIn-House TrainingTraining courses conducted at your premised on dates on your choice! Cost effective and can be customized to meet your training objectives.

All FMM Institute’s training program’s can be offered on in-house basis.

The benefits of FMM Institute in-house training:• Customised to meet objectives• Cost effectiveness• Enhance team dynamics• Experienced facilitators with relevant industry experience• Flexible scheduling• On site practical sessions

All programmes are claimable under the SBL scheme from PSMB.

Popular In-House Programmes:

Management and Performance Development• Coaching and Mentoring Skills• Effective Time Management• Emotional Intelligence at Work• Enhancing Your Creative Thinking and Problem Solving Skills• Essential Management Skills• Executive Development Programme• The Heart and Techniques of Leadership• Leadership for New Managers• Effective Negotiation Skills Using NLP• The Art of People Management Using NLP• Presentation and Communication Skills• Planning and Facilitating Effective Meetings

Customer Service, Sales and Retail• Bringing Out Your Personal Best In Service• Effective Customer Service and Complaints Management• Selling In Tough Times• Enhance Your Selling Skills in the International market and Trade Booth Conduct• Leading a Sales Team• B2B Selling Skills for a Changing Marketplace• Sales Negotiations• Key Account Management• Drafting A Marketing Plan• Effective Retail Management• Buying and Merchandising Techniques for the Retailers• Promotional Marketing• Retail Selling


Customised In-house ProgrammesFinancial Management

• Costing Made Simple for Planning and Control (for a Manufacturing Environment)• Finance for Non-Financial Managers and Executives• How to Prepare and Maintain Full Set of Accounts• Collecting Difficult Accounts• Managing Trade Credit Effectively

Human Resource and Industrial Relations• Effective Interviewing Skills for Managers• HR Skills for Junior Executives• Managing Performance-Based Culture In The Organisation• Managing Poor Performance• Conducting Performance Appraisal that is Acceptable to Industrial Court• Conducting TNA and Evaluating Training Effectiveness• Drafting Employment Contracts, HR Letters and Documents• Law on Legislation and Dismissal Due to Sexual Harassment• Managing Employee Compensation and Benefits for Employee Attraction and

Retention

Export Management• Shipping the Right Way: Procedures, Documentation and INCOTERMS 2010• Import and Export Fundamental Principles• Customs Procedures and Documentations• Letters of Credit (LC)• Understanding International Trade Finance Facilities• Practical Aspect of Malaysian Customs Procedures

Operations and Logistics• Production Planning and Control• Effective Negotiation Skills for Purchasers• Inventory and Stores Management• Materials Planning and Control• Operasi Stor dan Gudang• Perancangan dan Pengawalan Inventori• Shipping Insurance and Claims management• Supply Chain Management• Logistics Management in Manufacturing• Quality Improvement at Warehouse and Logistics• Line Balancing Techniques

Quality Systems and Productivity Improvement• Understanding ISO 9001:2008 Quality Management System Requirements• ISO 9001:2008 Quality Management System Internal Audit• Understanding the Requirements and Implementing the Customers Specific

Corporate Social Responsibility Code of Conduct in the Electric Industry• Len Manufacturing for Optimum Efficiency


Customised In-house Programmes

• Value Stream Mapping• Failure Mode and Effect Analysis (FMEA)• Process Control: Measurement and Calibration• Poka Yoke: Designing the Error Out• Bengkel Kualiti: 7 Alat QC dan Pelaksanaan QCC• Teknik Kawalan Kualiti Untuk QC• Bengkel Produktiviti: Pelaksanaan 5S• Teknik-Teknik Peningkatan Produktiviti

Engineering and Maintenance• Achieving Zero Defects Through Poka Yoke• Basic Maintenance for Technicians• Cost Reduction Techniques for Maintenance• Project Management for Engineers and Tehnical Professionals• Root Cause Analysis for Quality Improvement

Industrial Safety and Environmental Management• Accident Prevention and Investigation• Basic Emergency First Response Team• Chemical Handling• Chemical Spillage and Management Control Procedure• Chemical Waste Management• Chemical Safety Management• Emergency Response Plan (ERP)• Emergency Response Procedure, Accident Investigation• Emergency First Aid and CPR Refresher Programme• Emergency Evacuation Drill• Fire Prevention and Fire Fighting• Safe Forklift Driving• Hearing Conservation• Job Safety Analysis• Manual Handling• Personal Protective Equipment (PPE)• Safety Training for Safety Committee Members

Technical• Basic Electricity and Troubleshooting• The Operation and Maintenance of High and Low Voltage Main Switchboard

and Switchgear• Building Electrical Wiring and Troubleshooting• Operation, Maintenance and Troubleshooting for Standby Generator• Electrical Safety Awareness• Safety Operation and Maintenance of Electrical Installation

(Please contact FMM Institute Sarawak Representative Office for further details of the programmes)


Human Resource and Industrial Relations

Date : 18 May 2015Procedures for the Employment of Foreign Workers in SarawakFees : FMM Members: RM 500.00; Others: RM600.00

Objectives:To assist participants to identify the criteria and the processes necessary to obtain approval to employ non-resident employees/foreign workers from Department of Labour Sarawak.

Contents:• Employment scenario in Sarawak• Legal provisions on employment of

foreign workers• Priority of employment for local

workers• Application for AP• Actions to be taken after AP granted

Who Should AttendThis course is suitable for the CEO, Managers, Entrepreneurs, Human Resource Executives and persons involved in recruiting foreign workers.

Date : 17 June 2015Handling Misconduct At The WorkplaceFees : FMM Members: RM 500.00; Others: RM600.00This program provides an overview of managing the various types of common misconduct that occurs among employees at the workplace. The misconduct discussed range from absenteeism to fighting at the workplace. The program endeavors to provide solutions to managing this misconduct, the current status of the law with regards misconduct, supervisor’s roles and responsibilities and other areas of the law that can affect the management of misconduct at the workplace. This program also deals with the management of poor performance for Probationers as well as Permanent Employees..

Objectives:To enable participants to maintain industrial harmony and increase productivity at the workplace through appropriate actions in handling misconduct.

Contents:• Security of Tenure in Employment• Expectations of Employers from

Employees• Importance of Discipline at the

Workplace• Types of Termination• Definition of Misconduct• Evaluation of Misconduct• Disciplinary Actions• Management of a Domestic Inquiry• Impact of Decision arising from a

Domestic Inquiry

Who Should AttendIt is suitable for all levels in an organisation from the CEO, Managers, entrepreneurs, human resource personnel and executives to the supervisory level.


Management and Performance Development

Date : 13-14 April 2015The Art of Communication & InfluenceFees : FMM Members: RM 850.00; Others: RM1050Getting people to do what you want/need them to do can be the most difficult task faced by leaders, managers, CEOs, or anyone in this situation. How do you communicate with people successfully to achieve good results? Do you have the skills in influencing them? What type of “secret weapon” do you have? Do you count on the power of your position, or do you believe that good people should not have been told what to do?

You can experience pleasure as a master of communication. Anyone can hammer a square peg into a round hole with enough brute force, but it is generally not particularly pleasurable for the wielder of the hammer, the peg, or the round hole. Your ultimate power of communication leaves behind the result where no one feels bruised or abused.

Objectives:• enhance your chances of being

successful in your chosen endeavour • acquire the techniques in

understanding people from various backgrounds and cultures

• diminish the possibility of getting undesirable results

• understand communication and manage it better

• become more assertive in communication

• read and understand the pressure points and avoid common pitfalls

• be more proactive in the communication process

• gain more confidence in dealing with people

• use communication to resolve or

minimize conflicts• influence to get better results

Contents:• Introduction to Communication• Why do we need it? What is the main

purpose?• The Front End on Window of

Opportunity- Communication: How Content

and Context can help or disrupt understanding

- The communication style matrix- Workshop

• Using appropriate reinforcement/feedback- Different types of reinforcements- Application of reinforcement

• Listening Skills: HUGE part of communication- Types of listening- How to apply each type and use

it to enhance communication and understanding

• Questions are the Answers: Techniques of asking questions- Asking versus Telling- Types of questions- How you should ask questions- Workshop

• The 8 influencing techniques :• Mirror, mirror, on the wall• Whatever you say• Old wine, new bottle• Be unexpected• Confucious says…• I’m Lost• Once upon a time…• Laughter, the best medicine• Cultural Approaches to Communication

- specific orientations- sample ethno-cultural styles

Who Should AttendThis program is suitable for anyone who



intends to be successful in communicating with people to achieve great results

Date : 16-17 April 2015Time Management & Self Empowerment SkillsFees : FMM Members: RM 850.00; Others: RM1050Time Management is an important tools that every employee should master it. Organisation with good Time Management system will be able to reduce their Manufacturing Cost as all tasks was planned with the timeline to be met. By having employees who have the understanding on how important the Time Management is, will results high performance to the Organisation.

To meet the Organisation objectives, it started from the employees who know how to manage their own Productive and Quality Time and value the Organisation Time. The combination of the Self Time Management and the Organisation Time Management will ensure the tasks given been carry out smoothly and meeting the Task Goals.

Objectives:• Understand and value the Time

Management of their own and the Organisation’s.

• Plan and execute tasks effectively in meeting the timeline.

• Work together as one team in high self values.

• Understand Self Productivity Development through practice

• Creates new ways of Self Empowerment thinking

Contents:Workplace Requirements

* Job Knowledge & Skills

* Cooperative Attitude & Willingness To Put In Effort

* Accountability & Personal Effectiveness

* Concern for Quality & Improvement

* Commitment To Work & Organisation

2. Organisation Expectation* Listen To Customer’s View* Demonstrate Positive Attitude* Lead By Example* Teamwork & Mutual Respect* Encourage Participation & Inputs* Have Sense Of Urgency* Execute What We Planned

3. Time & Task Management* Understand 4 Tasks* Important of 4 Tasks* Task & Objectives* Quality Time

4. Self Time Management Skills* Towards Organisation Objectives* Task Efficiency* Ways of Making Time* Ways of Keeping Time* The Organiser

5. Organisation Time Management Skills* Managing Effective Meeting* Planning & Execution

6. Procrastination* Why do we Procrastinate?* 4 Causes of Procrastination * 3 Steps to Overcome Procrastination

7. Self Development - Change* Preparing & Managing Change* Leave Your Comfort Zone* Preparing for a Change


* Knowing Yourself* Managing Change* S.M.A.R.T Technique

8. Self Productivity Improvement* Dexterity & How Can Be Used

Effectively* Organisation Vision* Understand Productivity & Cost* 3 Working Culture* Self & Organisation Develoment

Cycle

9. Creative Intelligence* Understand Proactive & Reactive* Be Proactive* 3 Creativity Elements

Who Should AttendManagers, Executives, Team Leaders, Supervisors

Date : 22-23 June 2015Effective & Efficient High Performance Management SkillsFees : FMM Members: RM 850.00; Others: RM1050The only thing which is constant today is CHANGE – so that a company can no longer ignore any challenges that lie ahead. This means a demand for a high level of execution skills which are reflected in personnel in the organization, in order to help organizations achieve high performance. In this program, the participants will learn to develop their skills which are central to the requirements of today’s environment for the success of the organization to be effective and efficient. This will in turn help to convert a company’s vision into reality.

Objectives:• Distinguish the difference between

effectiveness and efficiency

• Apply different management styles at the right situations

• Look at the performance gap and improve

• Link effective leadership and management for success

• Understand the most important characteristics of effective manager

• Gain effective high performance management skill

• Explain the actions required to enhance high performance management quality

• Differentiate between effectiveness and efficiency

• Learn how to manage and prioritize work

Contents:Introduction to High Performance Management• Definition of High Performance

Management• Effective High Performance Manager

and its influence on Success• Effective and Efficiency: definition and

differences• How to measure manager’s

effectiveness & efficiency

What do we need in order to achieve high performance?• Readiness check on Performance• Performance matrix• What is the right Environment and

Criteria?• Performance Environment required?• The management of operations

Management

Effective Time Management• Identifying and controlling time

stealers.• The Time Management Matrix.• Differences between Urgency and



Management and Performance DevelopmentImportant Activities.

• How to manage and prioritize work

Leadership and influencing skills: Transforming resources to results• How do we Influence others?• Power, politics & leadership• How to ensure all things are not

hidden?

Enhancing Your Effectiveness: managing downline• Bridging of gap in values• Managing others and the importance

of Emotional Quotient

Who Should AttendManagers, Executives, Officers, Supervisors and others who need to acquire high performance management skills to help organizational overall effectiveness.

Date : 2-3 July 2015Effective Office Administrative Skills PracticeFees : FMM Members: RM 850.00; Others: RM1050Today’s office administration is very challenging with the changes in economy, working style and nature of work. Office administrator, departmental, operation and production clerk must understand their role is not only to make things happen but must also emphasis on the cost in making thing happen, beside, understand the characteristic of the people he or she dealing with in order to give the best of their service and meeting the Organisation Objectives.

In achieving the task objectives, office administrator also need to know how to manage stress by task priotisation, practice good communication and managing interpersonal skills. To achieve targeted results, administrator & clerk must know

how to managing their work and self. The course will help to develop vital habits and key administrative skills to increase productivity and efficiency.

Objectives:• Be an Effective Office Staff - Achieve

Boss Expectations!• Clerical Professional Commitment -

Achieve Career Success!• Change Clerical Professional Roles

and Responsibilities to Meet Future Challenges!

• A Dynamic, Thinking and Action Oriented Administration Professional

• The Super Administration Professional - Increase Administrative Work Productivity and Performance

• Improve Clerical Communication to Minimise Work Problems

• The Clerical Self-Evaluation - Strengths and Weakness Analysis

• The Modern Clerical Professional - Proactivity, Forward Looking, Action-Oriented, Productiveness and Effectiveness

Contents:1. Workplace Requirements

- Job knowledge & Skills- Cooperative Attitude & Willingness

to Put In Effort- Accountability & Personal

Effectiveness - Concern for Quality and Improvement- Commitment to Work & Organisation

2. Organisation Expectation- Listen to Customer View- Accountability & personal

effectiveness- Lead by Example- Teamwork and Mutual Respect- Encourage Participation and Inputs- Have a Sense of Urgency- Execute What WE Plan


3. ADMINISTRATOR SELF MANAGEMENT- Planning & Scheduling work priorities- Identify you time waste- How to manage time effectively- Setting Urgent and important- Follow through activities- Discipline and commitment

4. EMOTIONAL INTELLIGENCE- Self –Awareness- Self-Projection- Self-Management- Self-Discipline- Relationship Management- Social Awareness

5. CREATIVE INTELLIGENCE- Three Creative Intelligence- Outside Stimulation- Personal Types- Three Dimension Creative Intelligence- Creative Workout

6. OFFICE INTERPERSONAL SKILLS - Developing Positive Self Image- Developing Positive Relationship- Building Trust - Handling Troublesome Staff

7. COMMUNICATION SKILLS- Running an effective meeting- Elements of Communication- Barriers to Communication- Selecting Communication Channel- Types of Communication- Communicating with Guest- Communicating with Superior- Body Language Usage

8. OFFICE PRODUCTIVITY IMPROVEMENT- Productivity and quality defined- Continuous improvement- Cost & control - Profitability explained- Developing cost conscious staff- Who is our customer

9. FILING AND RECORDS MANAGEMENT - Forms Management- Designing, Implementing & Reviewing

Forms - Importance of Record Keeping- Principles of Record Keeping- Essentials of Good Record Keeping- Using 5S in office records management- Filing System- Record Retention- Filing Equipment

10. DECISION MAKING & PROBLEM SOLVING

- Analyst the problem- List of Possible solution- Monitoring the result- Look problem as an opportunity

11. STRESS MANAGEMENT- Understanding Mind, Body & Soul- Stress Defined- Identifying Causes Of Stress- Overcoming Stress- Action Plan For High Energy Living

Who Should AttendOffice Assistants, Administrators, Administrative Assistant, Personal Assistant, Secretaries, Senior Clerks, Clerical Personnel, Office Support Staff.

Date : 3-4 August 2015Successful Coaching & Mentoring SkillsFees : FMM Members: RM 850.00; Others: RM1050The concept of coaching and performance has most often then not been misunderstood due to its lack of clarity. Many reported that despite the help in huge resource allocation, personal time in “coaching” and training intervention, many “coachees” do not perform at a level in accordance with the expectation. Why is that? Well, the beginning point should




be the mindset of both the coach and the coached. This program journeys through the definition, the focus, tools available, the openness in communication, to handling changes, leading to performance achievement!

Objectives:• Become more aware of what coaching

and results are all about• Focus on win-win as an outcome• Read and understand the pressure

points and avoid common pitfalls• Be more proactive in the

communication process• Gain more confidence in dealing with

people• Confront negative situation positively

Contents:The Beginning: Start with an issue or problem- What do we want to address?- What are the benefits?- Issues affecting coaching- Should we catch people doing the

wrong thing?Coaching and Counseling - Know the differences in each and

select the appropriate intervention strategies

- Roles, qualities and skills of a coach Relationships & Human

Develop the relationship between you and your “coaches” so that they will be motivated to improve their performance and commitment

Autonomy & Empowerment- How to engage the employee in

becoming more responsible, self-motivated and self-reliant Principles and Theories of Coaching/Mentoring

- Understand some intrapersonal and interpersonal principles that underlie human behaviour

- Recommended Steps in Coaching/Mentoring

Intervention Skills - Understand and practise specific skills

(listening, questioning, positive and corrective feedback, problem solving, paradox, etc)

Performance Success vs Failure - What to do when your employee can’t

or won’t improve his performance

Who Should AttendTrainers, lecturers, HR personnel, and managers, supervisors, officers, engineers and all others who have to manage people and who need to encourage and guide the latter’s performance.

Date : August 27-28, 2015Emotional Intelligence at WorkFees : FMM Members: RM 850.00; Others: RM1050Today’s office administration is very challenging with the changes in economy, working style and nature of work. Office administrator, departmental, operation and production clerk must understand their role is not only to make things happen but must also emphasis on the cost in making thing happen, beside, understand the characteristic of the people he or she dealing with in order to give the best of their service and meeting the Organisation Objectives.In achieving the task objectives, office administrator also need to know how to manage stress by task priotisation, practice good communication and managing interpersonal skills.To achieve targeted results, administrator & clerk must know how to managing their work and self.The course will help to develop vital habits and key administrative skills to increase productivity and efficiency.



Objectives:• Manage personal emotions• Improve mental health• Develop the people skills of handling

their subordinates• Enhance communication skills with

the workforce• Improve relationships with all levels• Resolve conflicts effectively

Contents:Unit 1: Introduction to Emotional Intelligence• What is Emotional Intelligence?• Brief history of Emotional Intelligence• Measuring Emotional Intelligence• Branches of Emotional Intelligence

Unit 2: Branches of Emotional Intelligence• Perceiving emotions• Reasoning with emotions• Understanding emotions• Managing emotions

Unit 3: Why is Emotional Intelligence important?• Performance at work• Physical health• Mental health• Relationships

Unit 4: Attributes of Emotional Intelligence• Self awareness• Self management• Social awareness• Relationship management• Motivation• Empathy

Unit 5: How to improve your Emotional Intelligence• Observation• Review your work environment• Self evaluation

• Reaction• Responsibility• Examine

Unit 6: 5 key skills for Emotional Intelligence• Ability to reduce stress• Ability to recognize and manage your

emotions• Ability to use non-verbal

communication• Ability to use humor and play • Ability to resolve conflicts

Unit 7: Developing Emotional Intelligence• Stress busting• Emotional awareness• Non-verbal communication• Using humor and play to deal with

challenges• Resolving conflicts positively

Who Should AttendManagers, Executives and Supervisors

Date : 17-18 December 2015Building Dynamic LeadersFees : FMM Members: RM 850.00; Others: RM1050Middle Managers are an important link in the management chain of any business enterprise. Middle Managers form the backbone of most organizations. They provide the interface between the management and the employees. Middle Managers translate management’s objective into actions and convey employees’ feedback to the management. They also have the great responsibility of leading the subordinates in productive and harmonious manner, to contribute effectively to the achievement of corporate and employees’ goals. The success of a middle manager will depend on his/



her effort and self-determination in the development of management skills.

Objectives:Adopt appropriate leadership styles.• Enhance communication skills with

management and the workforce.• Setting departmental direction.• Develop the “people” skills of

handling subordinates.• Handling problematic employees

using counselling skills.• Developing effective human relations

with all levels• Apply the finer points of Middle

Management, through the development of skills in diagnosis of problems and implementation of solutions.

• Using effective time management tools

Contents:UNIT 1: EXCELLENT LEADERSHIP SKILLS• Situational leadership style (SLS)• The four leadership styles• Maturity levels of the group• Development levels of the group• Four stages of follower readiness• Applying Situational Leadership Style

(SLS)Exercise 1: Leadership case study

UNIT 2: COMMUNICATION• Connecting leadership and

communication• Applying the leadership

communication framework• Core communication skills• Leadership communication skills• Projecting a positive leadership ethos• Assessing leadership communication

skills• Developing an action plan

Exercise 2: Assessing my leadership communication skillsExercise 3: Developing an action plan

UNIT 3: SETTING DEPARTMENTAL DIRECTIONS• Relating to the company vision &

mission• Setting a direction for the department

in line with the vision• Developing departmental objectives• Using the SMART concept• Communicating the departmental

directions

Exercise 4: Setting departmental objectives using SMART

UNIT 4: MANAGING EMPLOYEES• Setting KRA’s and KPI’s• Handling disciplinary problems &

absenteeism• Handling problematic employees• Using counselling skills• Using disciplinary actions• Motivating employees• Controlling & monitoring employees• Using annual performance appraisals

Exercise 5: My present practices

UNIT 5: EFFECTIVE HUMAN RELATIONS• The nature, purpose and importance

of Human Relations• Human Relations can make or break

you• Human Relations: Benefits to you• Introducing emotional control• Conscious versus subconscious

influences• Transactional Analysis• Achieving greater emotional control

Group discussion: Benefits to youExercise 6: Transactional analysis


UNIT 6: PROBLEM SOLVING• Positive / negative forces analysis• Repetitive why analysis• Cause / effect diagram• 6 steps methodology

Exercise 7: Using the cause / effect diagram

UNIT 7 : TIME MANAGEMENT• Work analysis• Time management skills

Date : 9 – 10 February 2015Occupational Safety & Health Workplace InspectionFees : FMM Members: RM 900.00; Others: RM1100.00The purpose of this program is to educate the participants on the Legal Requirement on the OSH Inspection. They will be provided with knowledge of Occupational Safety & Health Management, techniques of auditing and inspection. Inspections are done to prevent accidents from happening.

Objectives:• Will be able to describe history

behind Occupational Safety & Health and its progress into the 21st Century

• Describe the Occupational Safety & Health Legislations on Inspection

• Describe how Occupational Safety & Health Management

• Describe Hazards and Risks• Describe HIRARC as per HIRARC

guideline• Describe Safe Work Procedures• Describe Inspection Methods• Perform to Workplace Occupational

Safety and Health Inspection

Industrial Safety and Environmental Management


- people skills, planning & scheduling skills, doing skills, finishing skills, objective thinking skills, priority action areas

• Designing your time- time contract, time activity log, time

activity log analysis

Who Should AttendAll managers, HODS, Heads of Sections, Assistant Managers, Executives, Officers, Supervisors or positions that require leadership skills

Contents:Workplace Occupational Safety & Health Inspection 1. The Inspectors Attitude and Behavior Knowledge Inspection Skill Document & Reporting2. Attitude and Behavior Behavior Based Safety Causes of AccidentUnsafe ConditionUnsafe ActEffects of AccidentsCauses of Unsafe ActMind SetCorrecting the Mind SetReprograming the mind3. Knowledge History of Occupational Safety & Health ManagementEllenborg; Agricola; Ramazzini; English Factory ActsHeinrich – “Domino Theory”Frank Bird - “Loss Control Theory”Lord Roben - “Self Regulation”Occupational Safety and Health Legislation in MalaysiaOSH Management



Safety PolicyManagement CommitmentSafety CommitteeResponsibilities of Safety CommitteeSafety Committee meetingWorkplace Occupational Safety & Health InspectionSafety & Health Regulations Accident InvestigationSafety & Health Program Hazard & Risk Management (HIRARC)Hazard IdentificationRisk AssessmentRisk ControlHIRARC to be reviewed when there are; changes; accident / incident.4. Inspection SkillObservationConditionsActivities vs procedures Positive Conditions and activitiesInterviewOn knowledge of proceduresInspect HIRARC vs actual, and implementation of control measures5. Document & ReportingDocument all observationsThe Date; the process; the activity The workers InterviewedBoth Positives and NegativesIdentify the workers interviewedProcedures CheckedHIRARC CheckedReportingAll that has been documented shall be reported to the chairman of the committee

Who Should AttendOSH MR/ EHs Chairman / Safety & Health Committee Members / Inspection Team

Date : 5-6 March 2015Understanding Malaysian Occupational Safety and Health Legislation

Fees : FMM Members: RM 900.00; Others: RM1100.00The aim of the Occupational Safety and Health is to promote safety and health awareness, and establish safety organization and performance through self – Regulation schemes designed to suit the particular industry or organization, and by the accumulation of influence and pressures, operating at many levels in a variety of ways.

Objectives:• Demonstrate to the participants

on the importance of an effective occupational safety and health ehavior ion.

• Understand the important provisions of the OSH Act and its Regulations especially the Safety and Health Committee Regulations.

• Understanding the Factory and Machinery Act 1967 and its Regulations.

• Enable the participants understand the terms related to Prohibition Notice and Certificate of Fitness etc.

• Understanding the responsibility of the employers and the employees

• To demonstrate to the participants on the immediate steps to take after occurrence of any accident or incident.

• Establishing an effective Safety and Health Committee as required by the law

Contents:• Introduction to Occupational Safety

and Health Management• Adhering to the Legal requirements

–the FMA and OSHA • Introduction to Factory and

Machinery Act 1967 • Enabling participants to understand


FMA Regulations with specific reference to:a) Safety, Health and Welfareb) Persons in charge and Certificates

of Competencyc) Notice of Occupation of Factory,

and Registration and use Machinery

d) Penalties involved when non compliance of the Regulations

e) The powers of the inspectorsf) Improvement and Prohibition

Noticesg) Certificate of Fitness and tests

related to machineryh) Electric Passenger and Goods Lifti) Fencing of Machineryj) Building Operations and Works of

Engineering Constructionk) Asbestos, Lead, Mineral dust and

Noise

• Summary of Legislations related to Factory and Machinery Act 1967; and Regulations

• The Objective of Occupational Safety and Health Act 1994

• The difference between Factory and Machinery Act and Occupational Safety and Health Act and Regulations

• Discussion of the 14 parts of Occupational Safety and Health Act

• Understanding the Regulations related to Occupational Safety and Health Act with specific reference to:a) Control of Industrial Major

Accident Hazardsb) Classification, Packaging and

Labeling of Chemicalsc) Occupational Safety and Health

Committeed) Occupational Safety and Health

Officere) Use and Standard of Exposure of

Chemicals Hazardous to Health

Industrial Safety and Environmental Managementf) Notification of Accident, Dangerous

Occurrence, Occupational Poisoning and Occupational Disease

g) Other important aspects of Occupational Safety and Health Regulations

• Questions and Answers• Course Evaluations – checking the

effectiveness of the course and the understanding of the participants

• Summary and Assessment

Who Should AttendManagement staff, supervisors, Occupational Safety and Health Officers, Occupational Safety and Health Committee members, Factory Engineers, Maintenance staff etc.

Date : 17-18 March 2015Hazard Identification, Job Safety Analysis, Inspection and Accident InvestigationFees : FMM Members: RM 900.00; Others: RM1100.00The workplace invariably contains a large variety of hazards. Implementation of control measures arising from risk assessment are complex issues necessitating the interfacing, among others, company policy, safety procedures in place, work habits, legislation and projected return on investment. Hazard Identification, Job Safety Analysis and Inspection are some of the pro-active tools in accident prevention. These are complimented by Accident Investigation which partially completes the accident prevention program. This accident prevention program considers the operational and administrative aspect of a company’s processes and can contribute to a safer workplace.



Objectives:• To comprehend the fundamentals

of accident prevention and to apply suitable control measures to reduce or eliminate the hazards;

• To ensure that a safe system of work may be achieved in the workplace;

• To resolve the various safety and health problems that may arise and to manage these issues; and

• To provide for the “Due diligence” requirement expected of management.

Contents:Introduction

Definitions of Terms • Occupational Safety, Health/Risk and

Unsafe act/condition

Hazard Identification• The 5 classification of hazards• Job Safety analysis/risk assessment

techniques in hazard identifications• Inspection and identification of

hazards, The checklist• Chemical Safety Data Sheet

The Cause and Effect Diagram

The Internet Ways of Hazard Identification

Reporting process on identified hazards and tracking progress on recommended control measures to improve workplace safety and health

Practical using the principles learnt, review of the • Emergency Response Plan• First Aid Facilities• Inspection done and its effectiveness• Others as suggested by participants

Accident Investigation

Who Should AttendSafety and health committee members, Human resources staff with safety and health responsibilities, Supervisors and head of department, Fresh graduates.

Date : 20 April 2015Workplace Hearing ConservationFees : FMM Members: RM 500.00; Others: RM600.00Approximately 4 million workers are exposed to excessive on-the-job noise levels on an annual basis. In addition to causing hearing loss by destroying the inner ear, noise can put stress on other parts of the body causing fatigue and unnecessary psychological stress. This preventable added burden to the body can result in increased injury rates. This poses a serious problem for exposed workers and their employer. The FMA Noise Regulations 1989 establishes uniform requirements to make sure that the noise hazards associated with all Malaysian workplaces are evaluated, and that the hazards associated with high noise are transmitted to all affected workers so that mitigation measures can be instituted.

Objectives:• Comply with the Noise Exposure

Regulations as stated in FMA• Understand how the ear works;• Determine when noise is excessive; • Explain how hearing loss occurs; • Understand the potential affects of

hearing damage;• Recognize the most common types of

hearing damage;• Identify, evaluate and apply control

methods to reduce workplace noise;• Follow hearing conservation and safe

work practices;


• Select, use and properly care for hearing protectors;

• Understand why Audiometric hearing test is important.

Contents:Noise Standard What the FMA 1967 Regulations say about noise at workplace

Noise and HearingHow the Ear Works Types of Hearing Loss (temporary and permanent) Types of Noise – continuous, intermittent, transientUnderstanding STS, TTS & PTS

How Noise Affects Your HealthMental Stress Physical Stress Certain Illnesses Accidents

Hearing Conservation ProgramsNoise mapping & measurements Audiometric test (baseline & annual) Hierarchy of noise controls Advantages & disadvantages of hearing protectors Training Keeping Records

Who Should AttendAll permanent and new employees including industrial students, visitors, etc. – who may be exposed to noise –levels above 85 Dba in the plant.

Date : 4-5 May 2015Accidents Investigations and the Pitfalls to AvoidFees : FMM Members: RM 900.00; Others: RM1100.00


The job of investigating accidents is to establish the underlying causes of accidents and thus preventing future tragedies from taking place. The best approach would be to establish the facts surrounding the accident and the lessons that can be learned to control or eliminate future similar occurrences. This program will provide a practical step by step approach to an effective accident investigation and reporting with emphasis on pitfalls to avoid when investigation accidents.

Objectives:• Narrate the events of an accident• Establish the root causes of an

accident • Apply the appropriate control

measures to prevent a recurrence.• Provide a complete report on the

investigation as well as follow-up.• Comply with the legal requirements

when an accident occurs• Provide input to business continuity

Contents:• Introduction and definitions• The nature of investigation• The pitfalls, inadequate or failure to

address:• The system of reporting accidents• Narrative of events• Establish facts using proven models• The root cause of an accident• The system of reporting and ehavior i

on the findings• The development of a corrective

action and preventive plan • The evaluation of the effectiveness of

the corrective/preventive plan• The changes necessary for continual

improvement• Business continuity• Legal compliance



Who Should AttendSafety and health committee members, supervisors, Human Resource staff with safety & health responsibility, Supervisors and Head of Department & fresh graduates

Date : 11-12 May 2015Behavioral Based Safety For SupervisorsFees : FMM Members: RM 900.00; Others: RM1100.00Hazards are present in all types of Industries. These hazards may range from low to high risks. Even though the Managements in these Industries have good control measures in place, the Workers from these Industries could be exposed to these hazards due to their own unsafe acts, which is related to the human behaviour. In the current time most accidents or incidents are caused mainly by the Human Behaviour as the law is well in place to take care of all situations.The human behaviour is, one condition which needs very delicate handling and it can only be corrected by self awareness, it can only be corrected from ones self and it can’t be corrected by a third party.This program is designed in such a way that it takes a person into himself recognizing the importance of him self and the importance of protecting oneself. The program also guides the Management Employees on means of maintaining good behaviours among Employees and encourage changes in Employees in Negative Behaviours.

Objectives:Participants will be able to describe:• Hazards & Risks• Accidents and their Causes

• Unsafe Conditions / Unsafe Act.• The Results of Accidents.• Attitude of an Individual.• Character of an Individual.• The Mind. (Conscious mind & sub-

conscious mind• The Mind Set.• The means of creating positive

attitude. • The methods of maintaining positive

attitude.• The method to programing the mine.

(Brain Washing)• The method of how Safety could be

programed in to the mind. • The Means of maintaining good

behaviour.

Contents:1. Introduction to Safetya. Brief Back ground and History of Safety

I. Ellenborg; Agricola; Ramazzini; II. English Factory ActsIII. Heinrich – “Domino Theory”IV. Frank Bird - “Loss Control Theory”V. Lord Roben - “Self Regulation”

b. Occupational Safety and Health Legislation in Malaysia

c. Workplace OSH Managementi. Safety Policy

Management Commitmentii. Safety Committee

• Responsibilities of Safety Committee

• Safety Committee meeting• Workplace Occupational Safety

& Health Inspection• Safety & Health Regulations • Accident Investigation• Safety & Health Program

iii. Hazard & Risk Management (HIRARC)

• Hazard Identification• Risk Assessment


Industrial Safety and Environmental Management• Risk Control

iv. HIRARC to be reviewed when there are; changes; accident / incident.

v. Workplace OSH Inspectionvi. Ensure Safety Risks are controlled;• Strictly Follow Rules & Regulations• Hierarchy of control• Signage.• Guarding• PPE

2. Behavioural Based Safetya. Causes of Accident

I. Unsafe ConditionII. Unsafe Act

b. Effects of Accidentsc. Causes of Unsafe Act

• Negative Human Behaviour• Mind Set

d. Correcting the Negative Human Behaviour

i. Reprograming the mind with positive behaviour;

I. Conscious MindII. Sub-Conscious MindIII. Creating Positive AttitudeIV. Brain Washing technique.• Repetitive viewing / listening /

recalling• Programing Safety in to the

workers mind.ii. Maintaining the positive behaviour

I. Impartial Close SupervisionII. MotivationIII. Reward IV. Responsible with Care BehaviourV. Humble Character

iii. Promoting Changes for Managers. (Key Principles)

I. Clear Objectives & TargetsII. Clear and Open CommunicationsIII. Honesty and TruthfulnessIV. Unbiased Decision Making and

ReprimandingV. Firm ConclusionsVI. Rewarding System

Who Should AttendSupervisors and Management Staffs

Date : 15-16 June 2015Understanding Ergonomics in the WorkplaceFees : FMM Members: RM 900.00; Others: RM1100The purpose of this course is to create awareness on the importance of Ergonomics in the workplace, especially to the Management staff, supervisors and employees in manufacturing organization. Knowingly or not, ergonomics has attained high visibility in our country. Since ergonomics related injuries are chronic rather than acute in nature, detection of human disorders are only noticed when the damage is already done. In many case the injuries are irreversible, and as such, the sufferer is permanently disabled. This has created lower morale among the employees, higher medical costs, and higher turnover.

Objectives:• Create an awareness of Ergonomics

in the workplace.• The responsibility of the employers

and the employees• Understand the important provisions

of the OSH Act• What is Ergonomics• Why Ergonomics is important in the

work place• Understanding the common

problems related to Ergonomic• The hazards involved in standing • What are the benefits of standing in

the workplace• DOSH Guidelines on Standing in

the workplace – including the right posture

• Hazards involving sitting in the workplace


Industrial Safety and Environmental Management• Understanding DOSH Guidelines on

Sitting in the Workplace• Ergonomics during manual handling

including loading and unloading• Understanding the body mechanism

and their problems• Practical tour or inspection to

understand ergonomics in the workplace

• How to create a Ergonomic programme

• Benefits in adhering to Ergonomics principles

Contents:• Introduction to Occupational Safety

and Health Management• Elements and components of

Occupational Safety and Health Management

• What is Ergonomics• What are the leading factors in

Ergonomics• Why Ergonomics is important in the

workplace• Video slide on Ergonomics• Why standing had been introduced

in the workplace• Types of standing in the workplace• The hazards involved in standing in

the workplace• Guidelines in sitting at the workplace• Manual Handling and understanding

their hazards• Video show on Manual Handling• What can be done about Ergonomic

Hazards in the workplace - a Group discussion

• How to create Ergonomic programme in the workplace

Who Should AttendThis course is tailor made for management and supervisory staff, Ergomomic teams members, Group leaders, Occupational

Safety and Health Managers / Officers, Safety committee members and workers who are exposed to ergonomical hazards etc..

Date : 24-25 June 2015Machinery Safety and Handling of MaterialsFees : FMM Members: RM 900.00; Others: RM1100.00Machine operations are a source of major hazard. Many injuries and fatalities in the workplace involve mechanical equipment. Much of the injuries are unnecessary as the risks can be reduced to as low as reasonable practical (ALARP) by safeguarding and other controls to prevent access to dangerous parts of the machine. Correct materials handling techniques will reduce ergonomic hazards. This course will provide valuable information on the safe use of machines as well as good material handling techniques.

Objectives:• Comprehend machine hazards;• Isolate unwanted source of energy;• Work safely with machine; and • Correct handling of materials

Contents:• Definition Of Machines and Potential

Machine Hazards• Principle of Mechanical Guarding• Safeguarding Machinery• Common Mechanical Injuries and

Prevention• Basic Machine Safety Programme• The System Of Lock-Out-Tag-Out• Risk Assessment• Manual and Mechanical Handling• Procedures• Auditing The System


Industrial Safety and Environmental Management• Checklist For Machinery Safety

Who Should AttendSafety and Health Committee Members, Supervisors, Maintenance and HR Personnel with OSH responsibilities.

Date: July 27-28 2015Supervise Workplace Safety, Health Practices & EnvironmentFees : FMM Members: RM 900.00; Others: RM1100.00The two days program provides the participants an understanding legal requirements in the field of OSH and environment that has undergone significant changes over the past two decades. Some of these reasons are:Technological changes that have introduced new hazards in the workplace proliferation of safety and health legislation and corresponding regulation increased pressure from regulatory agencies realisation by executives that workers in a safe and healthy workplace are typically more productive increased pressure from environmental groups corporate social responsibility and increased pressure from labour organisations and employees in general .

Objectives:• Understanding the safety legal

requirements and guidelines • Provide understanding of the

supervision techniques required for effective safety management at workplace

• Understand roles, tasks and duties to sustain a safe workplace

• Develop an objective awareness and understanding of safety and health practices and environmental awareness

• Apply tools and techniques of monitoring safety performance

• Develop a positive safe work attitude and communicate effectively

Contents:1. IntroductionCompany’s Safety Goals and Culture2. Legal Compliances

i. Elements of OSHA Act 1994 on Employee and Employer Roles.

ii. Legal Compliances as per DOSH requirements.

iii. What is CIMAH 1997, USECHH 2000 and New Class 2 2013.

3. FMA 1967i. Salient features of the Factories and

Machineries Act and compliances.ii. Features on various legal

requirements on quarding, fired, unfired pressure vessels, cranes lifts and related equipments.

4. EQA 1974 requirements on Clean Air Act, Swerage and Effluent Regulations and Schedule Waste Management

5. Roles and Responsibilities of Safety Committee.

6. What are the causes of Accidents. Heinrachy Theory and Case studies

7. Machine Guarding, Access and Agress, Scaffolding and Use of Ladders

8. Electrical,Mechanical and Personal Safeguarding

9. Control of Hazardous Energy (CoHE),Welding Safety

10.NADAPOD 2004 compliance.11. What are Key Behavioural Safety

Practices. STOP and THINK 30 seconds12. Importance of Safety Patrol and

audits to ensure a safe work place. Methodology and executions.

13. Environmental Best Practices.

Who Should AttendThe program is tailored to meet the needs of group leaders, senior executives who are who are directly involved in planning,


Industrial Safety and Environmental Managementimplementing and evaluating and managing the various occupational safety, health ,machineries and environmental compliances meeting the Malaysian legal frame works and safe workplace.

Date : 13-14 August 2015Managing Occupational Safety & Health at WorkplaceFees : FMM Members: RM 900.00; Others: RM1100.00Occupational Accidents & Diseases has become a critical issue due to the fast development of the manufacturing technologies in our country. As such the Malaysian Government had taken the initiative of implementing Occupational Safety & Health to protect its people. Occupational Safety & Health’s objective is to ensue the Safety of Employees & Properties and this has been enacted in the Occupational Safety & Health Act. The purpose of this program is to educate the Management of the organization, the Safety & Health Committee on meeting the requirements of the various Acts and Regulation with regards to Occupational Safety & Health and the actions the Management needs to take.

Objectives:Participants will be able to describe:• Occupational Safety & Health its brief

history• Acts and Regulations• The Scope of the Occupational Safety

and Health Acts and their Regulations• Actions which need to be taken to

full fill the Legal Requirements• The Requirements and duties of the

Safety Committee

Contents:Behavior Based Safety- Causes of Accident

- Unsafe Accident- Unsafe Act- Effects of Accidents- Causes of Unsafe Act- Mind Set- Correcting the Mind Set- Reprogramming the MindIntroduction- History of Occupational Safety and

Health- Legal- Factories and Machinery Act 139

1967- Regulation- Certificates of Competency –

Examination- Electric Passenger and Goods Lift- Fencing of Machinery and Safety- Notification, Certificate of Fitness

and Inspection- Persons In-Charge- Safety, Health and Welfare- Steam Boiler and Unfired Pressure

Vessel - Lead- Asbestos Process- Building Operations and Works of

Engineering Construction (Safety)- Noise Exposure- Mineral DustOccupational Safety and Health Act 514 1994 Regulation- Employer’s Safety and Health General

Policy Statements (Exception)- Control of Industrial Major Accident

Hazards- Safety and Health Committee- Classification, Labelling and Safety

Data sheet of Hazardous Chemicals- Safety & Health Officer- Prohibition of Use of Substance

(Order)- Use and Standards of Exposure of

Chemicals Hazardous to Health- Notification of Accident, Dangerous



Occurrence, Occupational Poisoning and Occupational Disease

Management System OHSAS 18501Safety & Health Committee, Organization and Roles and Responsibilities- Meeting- Communication- Inspection- Reporting- Accident Reporting- Accident InvestigationNADOPOD Reporting- Hazard Identification Risk

Assessment and Risk Control- Evaluation- Closing

Who Should AttendSafety Committee / Operation Supervisors / Operation Managers

Date : 24-25 August 2015Chemical Safety, Waste and Chemical Spillage ManagementFees : FMM Members: RM 900.00; Others: RM1100.00The use of chemicals and production of waste in developed and developing countries have been increasing significantly during the past three decades. It is no doubt that chemicals and their wastes will continue to play an important role in the arena of industries. However, both these chemicals and their waste will pose danger in case we are not able to manage them properly. The aim of this training is three fold: one is to educate the participants on chemical safety, on the importance and the proper manner of Waste Management according to Environmental Quality Regulations on Schedule Wastes and finally on the method of controlling and managing chemical spillage. The other part of the subject will be on Emergency

Preparedness i.e. Chemical Spillage Management, especially which are of hazardous type.

Objectives:• Fulfill the legal requirement under

the Factory and Machinery Act 1967, Occupational Safety and Health Act 1994 and the Environmental Quality Act 1974 with reference to specific regulations;

• Create awareness among participants on the ill-effects of chemicals and schedule wastes;

• Help identify routes of entry of chemicals into the body;

• Enable participants to use the various techniques and tools to conduct proper control measures to eliminate or reduce or manage wastes;

• Demonstrate to the participants on how to monitor emissions in order to minimize loss of lives and property by early pro-active detection.

Contents:• Regulations related to Chemical Safety

and Schedule Waste Management – Environmental Quality Act 1974, Factory and Machinery Act 1967 and Occupational Safety and Health Act and Regulations 1994

• Obligations of Employers and Employees

• Introduction to Chemical Safety• The Importance of Chemicals Safety

to the Workers• Health Risk of Chemicals• Routes of Entry of Chemicals Into the

Body• Management of chemicals• Video show on Chemical Safety• Understanding Chemical Safety Data

Sheet – a practical session• Proper use of Personnel Protective

Equipment



• Do’s and Don’ts in chemical Safety• General Guidelines Management of

Chemical Spillage• Items To Control of Chemical Spillages• The Importance of Personnel

Protective Equipment’s In Relation To Chemical Spillages

• How To Conduct Chemical Spill Clean Up – A Practical Drill

Who Should AttendLaboratory medicine /Health and Safety committee members / Officers / Practitioners Occupational Safety and Health and workers handling chemicals.

Date : 17-18 September 2015Duties of Safety and Health Committee and Accident InvestigationFees : FMM Members: RM 900.00; Others: RM1100.00The workplace invariably contains a large variety of hazards. Implementation of control measures with input from the Safety and Health Committee and accident investigation are complex issues necessitating the interfacing, among others, company policy, safety procedures in place, work habits, legislation and projected return on investment. Safety committee basically functions pro-actively and accident Investigation being re-active will complement the functions of the safety and health committee. This program considers the operational and administrative aspects of a company’s processes and can contribute to a safer workplace.Objectives:• To perform the duties as a member

of the safety and health committee effectively

● To ensure that a safe system of work may be achieved in the workplace

● To apply the “corrective” and “preventive” strategies after a thorough investigation has been instituted as well as for business continuity

● To comply with the legal requirements after an accident

Contents:Day 1Duties of the Safety and Health Committee1. Introduction.2. Loss control fundamentals.3. Occupational Safety and Health

(Safety and Health Committee) Regulations 1996.

4. Duties of the safety and health committee.

• Development of a safe system of work using Job Safety Analysis.

• Safety and health policy and revision.• Inspection.• Proactive and reactive measurement.

Collating accident statistics for continual improvement.

• Investigation of complaint.

Day 2Accident investigation and the pitfalls to avoidIntroduction. The pitfalls, inadequate or failure to address:• The system of reporting accidents.• Narrative of events.• Establish facts using proven models.• The root cause of an accident.• The system of reporting and actioning

on the findings.• The development of a corrective

action and preventive plan. • The evaluation of the effectiveness of

the corrective/preventive plan.• The changes necessary for continual

improvement.


• Business continuity.• Legal compliance.

Who Should AttendSafety and health committee members, supervisors, Human Resource staff with safety & health responsibility, Supervisors and Head of Department & fresh graduates

Date : 8-9 October 2015Conveyor Safety and Manual Material HandlingFees : FMM Members: RM 900.00; Others: RM1100.00There are significantly increasing number of conveyor accidents which had caused industries millions of dollars, not to forget the fundamental need for the employers to protect the workers from these injuries. One common conveyor used in the workplace is belt conveyors. Conveyors are material handling tools which had facilitated reduction of manual handling that had posed musculoskeletal hazards. This program is to create safety & health awareness among workers and management personnel in the manual handling environments such as warehouses etc, to eliminate if not reduce potential and existing musculoskeletal disorders.

Objectives:• Understand the responsibilities

of employer and employee as mentioned in the OSHA 514 - 1994 and Factory and Machinery 1986;

• Understand hazards associated with working at or near conveyor especially belt conveyors;

• Brief the participants on the various components of the conveyor system;

• Getting to know the guards or

fencings at conveyors;• Knowing the hazards and effects

associated with manual handling;• Perform hazardous materials storage

safely and know its hazards; and • Carry out Manual Handling and

Lifting Materials correctly using ergonomic techniques.

Contents:• Understanding OSHA 1994

- Employer Responsibilities- Employee Responsibilities

• Understanding FMA 1986- Fencing of Machinery and Safety

Regulations 1970- Safety, Health and Welfare

Regulations 1970• Kinds and Components of Conveyors

- Understanding different kinds of conveyors

- Identifying various components of conveyors

• Hazard Identification, Risk Assessment And Control

- Identify conveyor hazards in the workplace

- Assess the risk associated with the hazard

- Apply control methods of eliminating or reducing the risks

• Manual Handling and Lifting Materials

- What cause back Injuries- Back Support Belts to reduce LBP- Techniques of safe manual lifting

Who Should AttendThis program is aimed at all those working on conveyors or near a conveyor including managers, supervisors, material handlers, vehicle operators and safety representatives. It is also suitable for those who have had little or no health and safety training.




Date : 2-3 November 2015Machine Safety & Lockout TagoutFees : FMM Members: RM 900.00; Others: RM1100.00Machines are very widely used in the Industries to manufacture the Industries’ products. The Machines are at most time energized with Electrical, Mechanical & Chemical Energy they are an inherently dangerous but versatile source of energies. When it is utilized according to sound safety principles, personal injury and property damage can be effectively prevented. This program contains general information for the safe use of machineries also this program educates the participants in methods of safely performing their duties of servicing or maintenance on machineries and equipments where they could be exposed to injuries from unexpected energization, startup of the machinery or equipment, or release of stored energy in the equipment.

Objectives:• Describe the regulations that cover

Machine Safety. • Describe the Requirements of an

Employer and an Employee in OSHA with regards to Safety.

• Describe the dangers of Electrical, Mechanical and other possible hazards in a Machine.

• Describe the Control Measures needed to prevent Accidents from these Hazards present in a Machine.

• Describe the dangers posed by these Hazards and its Control Using Lock Out Tag Out.

Contents:Behavior Based Safety• Causes of Accident

• Unsafe Condition• Unsafe Act• Effects of Accidents• Causes of Unsafe Act• Mind Set• Correcting the Mind Set• Reprograming the mindMachine SafetyLegal Requirement for Machine Safety and LockOut TagOut• Factory & Machinery Act &

Regulations with relation to Machine Safety

• Fencing of machinery and Safety Regulation

• Occupational Safety & Health Act 1994

• Employer Responsibility• Employee Responsibility• Machine Safety Management• Hazard Identification (as per HIRARC

guideline)Work Environment• Adequate Access• Confined Space• Temperature Extreme• Heat & ColdEnergy• Electrical• Gravity• Hit by moving objects• Penetrating Objects• Vibration• Acoustic/Noise• Pressure (hydraulic and pneumatic)Mechanical• Vehicles• Mobil and Fixed Plant• Powered equipment• Non-Powered EquipmentManual Handling• Lifting, carrying• Other handling• Without handling


• RepetitiveChemical• Chemical (All categories)Ionizing RadiationOther Radiations• Dangers posed by these Hazards• Incident Prevention• Risk control• Identify hazards which are present in

the machine• For Operation• For Maintenance• Identifying control measures for the

identified hazard.• Guarding• Cut off Sensors• Micro Switch• Double / Quart handed switch• Switch Covers• Administrative controls• Locking Energy SourcesLockOut TagOut (LOTO)• Importance of LOTO

• Situations where LOTO shall be used• Personals who shall be involved in

the LOTO Program• Affected Employee• Authorized Employee• Determining Steps of Locking and

Tagging Energy Sources.• Prepare Locking Steps• Identify points• Identify type of lock• Identify locking method• Prepare Tagging Card• Information required• Un-locking and Un-tagging • Loto Procedure• Training; Employees / Contractors• Implementation of the LOTO Program

Who Should AttendEHS Chairman / OSH Management Representative / Safety Committee / Safety Engineers / Process Owners / Maintenance / Maintenance Personal

Date : 8-9 January 2015Operasi & Pengurusan Stor Yang EfktifFees : FMM Members: RM 850.00; Others: RM1050Kawasan stor merupakan tapak tumpuan barang masuk dan keluar. Memandangkan kira-kira 50% perbelanjaan sesebuah organisasi terdiri daripada kos inventori dan jual-beli, kecekapan kakitangan stor mengendalikan aliran penerimaan/penyimpanan/pengeluaran adalah amat mustahak untuk menjamin keuntungan syarikat. Keuntungan organisasi tertakluk kepada cara pengendalian stor yang berkesan.Kakitangan stor yang cekap dan mematuhi ehavi pemeriksaan kawalan stor dengan sempurna akan menjimatkan beribu-ribu $ $ untuk syarikat! Punca-punca kerugian

seperti masalah kekurangan atau terlampau banyak stok, bahan yang telah lapuk atau hilang dapat dikurangkan atau dielakkan. Kursus ini disusun khas untuk mempertingkatkan tahap pengetahuan peserta dalam aspek-aspek operasi harian stor. Ia akan melengkapi kakitangan stor anda dengan teknik kemahiran yang penting untuk melaksanakan tugas harian mereka.

Objectives:• Mengendalikan stor dengan lebih

cekap dan sempurna • Mengurangkan kos pengendalian

stor • Meningkatkan tahap keselamatan

dalam stor • Mengurangkan kemerosotan barang-


Operations and Logistics


Operations and Logisticsbarang distor

• Memperolehi kemahiran untuk memegang kuantiti stok yang minima

• Mengikut ehavi penyimpanan/pengeluaran yang berkesan

• Memperolehi kemahiran menggunakan ruang stor dengan lebih cekap

Contents:17. PERANAN DAN FUNGSI STOR • Tanggungjawab warga stor • Transaksi secara langsung dan tidak

langsung • Perlunya menyimpan stok • Mengenalpasti jenis stok • Ramalan kuantiti yang betul • Masa perlu yang tepat • Memesan Stok • Membekal • Menerima • Menyimpan • Mengawal

17. OBJEKTIF UTAMA • Ruang • Peralatan • Pekerja

17. REKOD DAN KAWALAN STOK • Jenis – jenis rekod kawalan stok • Stok maksima dan minima • Paras menokok stok

17. PENERIMA BARANGAN, MENENTUKAN KUANTITI DAN KUALITI • Dokumen penerimaan barang • Menentukan kuantiti diterima • Pemeriksaan tehadap barangan • Manentukan kualiti barangan • Item keluar terus

17. PENSTORAN • • Item standard/bukan standard • • Jenis dan cara penstoran yang

betul

• Rak dan alat kelengkapan penstoran • Aliran penyimpanan dan pengeluaran • Sistem lokasi stok • Klasifikasi barangan

17. PENGELUARAN • Dokumen pengeluaran • Pemesan dan pengeluar yand

diberikuasa/ tanggungjawab • Sistem pengeluaran barang • Pengeluaran barang • Pengeluaran berjadual • Pengeluaran secara pukal

Who Should AttendKakitangan Logistik Penyelenggara Stor/Gudang Penyelia Stor/Gudang Penolong Pengendali Bahan PengedarPembantu Stor/Gudang Semua yang terlibat dalam operasi Stor/Gudang

Date : 29-30 April 2015Store/Warehouse Operations and ManagementFees : FMM Members: RM 850.00; Others: RM1050Store/Warehouse operations play a critical role in the profitability and success of every business. The way the warehouse operations are managed and run will impart greatly on the company’s bottom – line. Today’s store/warehouse personnel face major problems in implementing up-to-date methods. They need to be updated on the latest tools and techniques to cost effectively manage the day-to-day operations of the store/warehouse. The need to adopt and install systematic and updated approach to warehouse operations is of the crucial importance. The objective of this two-day programme is to highlight on how store and warehouse personnel can help the company to increase productivity and to prevent losses. Participants will be taught


Operations and Logisticstechniques for stock controls. Materials handlings, layouts, work study, good house-keeping of store function and get a thorough grasp of the safety & security features in a store/warehouse. This course will aim to do just that. It will provide all warehouse operators with in-depth knowledge on how to be more efficient, improve productivity and ultimately to manage the stores/warehouse operations profitably. The course will also help to identify inefficiencies in existing layouts and show how space economics can be achieved.

Objectives:• Understand the Roles and

Responsibilities of Store/Warehouse Operation and Management

• Use of Information Technology in Store/Warehousing Operation

• Understand the importance safety and security in Store/Warehouse Operation

• Able to increase Store/Warehouse Productivity and Contribution

Contents:1) Roles and Responsibilities of Store /Warehouse as a vital part of Business Management i) Purpose ii) Why we need to keep stock? iii) Roles and responsibilities iv) Primary objectives v) Economic performance of stock holding

2) Use of Information Technology in Store / Warehouse i) Materials Coding and Classification –

How to develop coding system ii) Identification and description of various

kinds of materials iii) Stages in preparation of a coding

system

iv) The purpose of store / warehouse vocabulary

3) Classification on Inventories i) Production inventories ii) WIP (Work-in-Progress) iii) Finished goods iv) MRO inventories v) ABC analysis

4) Receipts and Inspection i) Receiving procedures for local and

imported items and documentation ii) Inspection procedures and

documentation iii) Responsibilities and Authority to

RECEIVE 5) Issues and Dispatch

i) Objectives ii) Authorization of issues iii) Methods of issues and

documentation 6) Layouts and Stock Location

i) Planning an effective layout ii) Addressing location system iii) Stock location system

(a) Fixed & random location system (b) Advantages & Disadvantages of

both systems I FSN system 7) Stock Taking & Checking

i) Why we need to take stock? ii) Benefits of stock taking iii) Types of stock taking

(a) Perpetual /Cyclic (b) Periodic

iv) Stock discrepancies (a) Physical stock failure (b) Causes of inaccuracies in physical

count I Errors in paper work (d) Causes of inaccuracies in records

Who Should AttendAll Stores/Warehouse professional and those in related jobs who need to have a better understanding of Store/warehouse Operation and Management.


Operations and LogisticsStore/Warehouse managers/executives Distribution Managers/Executives Inventory Managers/Executives Materials Analyst Purchasing Managers/Executives/Supervisors Production Planners Administrative Executives/supervisors Accounts Executives

Date : 30-31 July 2015Vendor Appraisal and SelectionFees : FMM Members: RM 850.00; Others: RM1050Given the pivotal role of contract law in purchasing, it is vital to have a clear understanding of the elements that create a legally binding contract enforceable. These elements are threefold; agreement (offer and acceptance), consideration (the price of the contract) and contractual intention (the intention of the parties to be contractually bound). These elements have developed through many decades of judicial interpretation with the resultant evolution of a relatively certain body of rules governing the creation of legally binding, enforceable contracts.

Objectives:• Identify which are the main purpose

of supplier appraisal and shortlisting • Describe under which circumstances

supplier appraisal is needed • Describe the key terms related to

obtaining offers• List three prerequisites to obtaining

offers • Decide what procurement method to

use & when• Decide how many suppliers to invite • Know how to evaluate offers • Use different methods effectively

Contents:APPRAISING & SHORTLISTING

Framework for Supplier AppraisalThe Process Positioning your purchase item Possible relationships with suppliers Basic models for assessing suppliersCriteria for Supplier Appraisal Quality Availability Responsiveness Cost General supplier capabilities and business attitudeSelecting Appraisal Criteria for Different Categories of Purchase Items Routine Items Leverage Items Bottleneck Items Critical ItemsIdentifying, Screening & Researching Suppliers Identifying suppliers Screening suppliers Researching suppliersWeighting and Rating Weighting supplier capability criteria Rating suppliers’ capabilities Combining capability & motivation Financial health

OBTAINING & SELECTING OFFERMethods of Obtaining Offers The informal approach The enquiry-Quotation approachFormal tendering Using e-Market to obtain offersCriteria to Evaluate Offers Lowest price Lowest total cost of ownership (TCO) Weighted scoring Value judgmentThe Process of Obtaining & Selecting Offers Preparing the invitation to offer Communication the invitation Receiving & evaluating the offers


Operations and LogisticsNegotiating Accepting offers & awarding contractStreamlining the process

Who Should AttendProcurement Managers/Executives/Officers Professional Buyers Materials Managers/Executives/Officers Production Planning Executives Inventory Control Managers/Executives Administrative Managers Entrepreneurs Purchasing Managers/Buyers/Officers/Executives Purchasing Professionals Secretaries All personnel involved in company Procurement & Purchasing

Date : 28-29 September 2015Successful & Effective Purchasing NegotiationFees : FMM Members: RM 850.00; Others: RM1050In this workshop you will be guided in a unique step-by-step process to GET WHAT YOU NEGOTIATE FOR. You will learn how to thwart the ploys used by some to derail you plus you will develop a distinctive style that will virtually guarantee you the results you are after

Objectives:• I am up against a more experienced

negotiator... how can I ensure I do not lose out and even that I can perform better than him?

• How do I know if they are telling the truth

• Why do I sometimes win but still come out losing?

• What can I do if I feel intimidated? • I cannot reach an agreement with

my vendor... what can I do to turn objections into agreement?

• What should I do to avoid giving away too much?

• I must get what I want without generating bad feelings...how do I go about this?

• How can I turn my technical expertise into negotiating know-how?

Contents:What is Negotiation? Objectives Negotiation Requirements Negotiators must knowWhy and When Should We Negotiate? Lack of competition Urgency Single source strategies Necessity for flexible contractWhat Should Be Negotiated? Price Quality Quantity TimePrerequisites of Negotiation Planning and research Tactics AuthorityNegotiator’s Guide to Preparation Define goals and objectives Clarify the issues Gather information Humanise and set the climate Prepare for conflict Compromise/resolution of the issues Agreement and confirmationThe Six Basic Steps in Negotiation Getting to one another Statement of goals and objectives Starting the process Expression of disagreement and Conflict Reassessment and compromise Agreement in principle or settlementRecognising the Three Components of a Negotiation The issuesThe peopleThe process


Operations and LogisticsThe Three Approaches You Can Have To a Negotiation WIN / WIN WIN / winWIN / loseWhy a Structured Approach is Necessary for a Successful Outcome Opening procedures The content The people Trading towards agreementThe Importance of Preparation Goals Gather information/Knowledge Planning Consider strategies/tactics Make pre-negotiation contactThink of alternativesUnderstanding the Value Tactics / Strategies Tactic is a device Tactics to counter unfair tactics Tactics to prevent deadlock Tactics to break deadlockUnderstanding the Bargaining Process Understand opening positionsExplore possibilities for reaching agreement Trade concessionGetting and Giving Concessions How to make concession Area of interest Key points to note in concessionThe Knowledge and Skills Needed to Be a Successful Negotiator Communicating Listening Recognising personality types QuestioningThe Negotiating Team and Their Roles Who should be in the team How many should be in the team The team before and afterProcedures after the Negotiation End with commitment Confirm and repeat agreements

Put in writing all points agreedFollow up with a PO or a contractThe Seven Critical Mistakes Negotiators Make and the General Rules of NegotiationInadequate preparationIgnoring the give/get principle Use of intimidating ehavior Impatience Loss of temper Arguing instead of influencingIgnoring conflictCase study and discussion Buyer and seller role play

Who Should AttendPurchasing Professionals – Purchasing Managers, Professional Buyers, Purchasing Officers, Purchasing Executives Administrative Managers Secretaries Entrepreneurs and, all involved in company purchasing

Date : 5 - 6 November 2015INCOTERMS 2010Fees: FMM Members RM850; Others: RM1050.00Incoterms rules define the responsibilities of buyers and sellers for the delivery of goods under sale contracts. They are the authoritative rules for determining how costs and risks are allocated to the parties. Incoterms rules are regularly incorporated into sale contracts worldwide and have become part of the daily language of trade.Incoterms 2010 CONTAINS THE ICC rules for use of the 11 Incoterms trading terms. It takes into account the latest developments in commercial practice and updates and consolidates some of the former rules. All sales contracts should make reference to the Incoterms


Operations and Logistics2010 rules as the latest version of the Incoterms rules.

Objectives:The International Chamber of Commerce (ICC) had recently revised the Incoterms rules. The new Incoterms 2010 launched on 27th September is effective worldwide as of 1st January 2011. Incoterms are international rules published by the ICC for the interpretation of trade terms eg EXW, FCA, FAS, FOB, CFR, CIF etc. Importers, Exporters, Bankers, Insurers, Freight Forwarders, Customs Brokers and carries need to be aware of the new changes in Incoterms 2010 which have critical implications to their business especially on the following:o Carriage of goods between seller and

buyero Export and Import clearance

requirementso Allocation of costs between seller

and buyero Acquisition of transit/cargo insuranceo Assumption of risks for loss and

damages The changes in the new Incoterms rules are massive, sweeping as well as practical. Four terms under the current Incoterms 2000 were taken out. Two new terms DAT (Delivered At Terminal) and DAP (Delivered At Place) have been added.

Contents• What are Incoterms and its

importance in International Trade • Main feature of Incoterms 2010 rules • Classification of the 11 Incoterms

2010 rules• Rules for any MODE or MODES of

TRANSPORT • Rules for SEA and INLAND WATERWAY

TRANSPORT

• The Seller’s Obligations & The Buyer’s obligations

• Rules for Domestic and International Trade

• Insurance Cover• Terminal Handling Charges• Electronic Communication• Security-related clearance and

information required for such clearance

• String sales, commodity trading• Variants of Incoterms rules, are they

SAVE TO USE• Steps of Exporting & Importing • Documentary Credit (LC) • Import Documentation and

Procedures, Import value and flow of activities

• Definition of Export, Export value, Export Documentation and procedures

• Direct Release • Tips for Importers and Exporters,

How to avoid shipping errors

Who Should AttendThis course is specially designed for those who are involved in: Import / Export / Shipping Operation, Freight Forwarding, Purchasing & Supply Chain Activities, Transporting, Bill Processing, Trade Documentation, Manufacturing, Sales Administration, Marine Insurance, Finance & Administration, Bankers, Customs Brokers.


Quality Systems and Productivity Date: 6 April, 2014Understanding ISO 9001:2005 QMS RequirementsFees: FMM Members RM500; Others: RM600.00ISO 9001:2008 had and will continue to have profound effect on every organization of every industry. In today’s business, consistent satisfaction of ever increasing customer expectations is the only hope of long term survival. ISO 9001:2008 QMS is a world class methodology to achieve this. This course gives a basic understanding of the requirements that are needed to obtain value from your organization’s implementation of ISO 9001:2008 Quality Management System

Objectives:• Understand the ISO 9001:2008 QMS

Standard requirements;• Gain knowledge to help prepare your

company for QMS certification and maintenance;

• Improve customer satisfaction through the understanding and application of the international quality standards; and

• Explain 5 benefits of ISO9001 implementation

ContentsIntroduction• Introduction to ISO & ISO standards• Product and System standards• ISO9001 & related standards• Process approach to QMS• Benefits of ISO9001-2015 • Exercise 1: Benefits of ISO9001• Main changes from 2008 version

o Additional requirementso Reduced requirements

Understanding QMS requirements• Intent and requirements of ISO9001-

2015

• Section 4 Context of the organization• Section 5 Leadership• Section 6 Planning• Section 7 Support• Section 8 Operation• Section 9 Performance evaluation• Section 10 Improvement• Concept of evidence• Documentation requirements• Exercise 2: Checklist of requirementsISO9001 Registration and audit process• Registration process• Surveillance audit• Internal auditConclusion• Your role in ISO9001 implementation• Question and Answer session

Who Should AttendIndustry personnel at all levels and ideally suited for those with no formal ISO 9001 training

Date: 19-20 August, 2015Operations Management & Production Planning and Control Fees: FMM Members RM500; Others: RM600.00ISO 9001:2008 had and will continue to have profound effect on every organization of every industry. In today’s business, consistent satisfaction of ever increasing customer expectations is the only hope of long term survival. ISO 9001:2008 QMS is a world class methodology to achieve this. This course gives a basic understanding of the requirements that are needed to obtain value from your organization’s implementation of ISO 9001:2008 Quality Management System

Objectives:• Explain a comprehensive overview


Quality Systems and Productivity of the various aspects of production planning and scheduling;

• Develop skills in viewing and analysing specific production problems with an understanding of the organisations’ objectives, needs and resource constraints; and

• Use tools and techniques for the analysis of production problems.

Contents• Introduction to OM & PPC• Objectives• Functions• Forecasting• Purpose• Types and applications• Methods• Aggregate Planning• Purpose and method• Capacity Planning• Definition of terminologies• Capacity calculation• Break-even analysis• Bottlenecks and Time-traps• Exercise: Case study• Master Scheduling for Production

(MPS)• Steps in doing MPS• Case study• Materials Requirement Planning

(MRP)• Definition and Importance• BOM and its importance• MRP computation: Exercise• Operations Planning & Scheduling• Importance of detailed OPS• Scheduling techniques• Exercise• Inventory Management Systems• Inventory: necessary evil• Types of inventory• Cost of inventory• ABC & VED analysis• Exercise: Case study

• Visual management• What is Visual Management

(Control)?• Benefits and applications• Andon systems• Exercise: Visual management

implementation analysis

Who Should AttendManagers, Executives, Supervisors and Leaders who are responsible for Manufacturing, especially from Production and Production Planning and Control functions. Others involved in planning and production control would also benefit from this programme.

Date: 26-27 October 2015Kaizen : Strategy of Continuous ImprovementFees: FMM Members RM850; Others: RM1050.00Kaizen comes from two Japanese characters, meaning change and good. This programme has been specially designed as an introduction to the Kaizen concept to help participants to understand the various systems and methodologies used in Kaizen and also make an informed decision about the specific areas that should be addressed at their workplace.

Objectives:• Understand the Kaizen concept; and• Apply the various systems and

methodologies used in Kaizen approach at their workplace.

ContentsKaizen: The ConceptTraditional managementKaizen values and conceptsKaizen and managementMajor Kaizen systems


Quality Systems and Productivity

Supervisory and Motivational Skills

Management commitmentKaizen By TQCQC and the “quality of people”PDCA cycleA model for TQC/TQMKaizen By SGA (QCC)What is SGA?Benefits of SGAImplementing SGASuggestion SchemeKaizen By Visual ManagementMaking problems visibleVisual systemsPosting standards and statusKaizen By 5SGood housekeeping: BenefitsHow to implement?Kaizen By 7W EliminationWhat are 7 wastes?How to improve?Concept of strain (Mura)Kaizen In Production FloorWhy pay attention?Golden rules of production floor

managementTwo-day Kaizen projectKaizen By TPM TPM vs Traditional maintenancePrinciples of TPMImplementationKaizen Tools7 QC toolsNew 7 toolsSpeak by dataPDCA cycleKaizen and Management FunctionManagement role in KaizenSupervisors roleEmployee involvementCustomers and suppliesKaizen culture

Who Should AttendManagers, Officers, Supervisors, Group Leaders and those who want to know more about the KAIZEN concept. It is also highly recommended for all improvement minded people.

Date : 28-29 September 2015Supervisory for Non SupervisorFees : FMM Members: RM 850.00; Others: RM1050It is very important for the next line of Supervisor to understand what are the needs of their Supervisor, how their Supervisor did in order to achieved Organisation goals. Supervisor and his or her subordinates must working together with hand- in-hand.To ensure the Organisations’ objective can be achieved in production and service area, the Supervisor and his or her assistant must have and practice one common understanding, plan & execution, working culture and communication

Objectives:• Common understanding about

leading a team• Character of Supervisor and how to

work as an excellent team• Value time at work place and tasks

prioritisation• Develop trust from subordinate by

using effective interpersonal skills• To motivate their subordinates

Contents:1. Leadership in Organisation

1.1 Leader Definition1.2 Leader Principles1.3 Leader Characters1.4 Leader’s Role and Responsibilities



2. Leaders’ Self Development2.1 Process Leadership2.2 Personal vs. Team Leadership2.3 Strategic vs. Operational Leadership2.4 Character vs. Skills – Making a Good

Leader in an Organisation2.5 What Leader Should and Should

Not Have?

3. Task Management Skills3.1 Self Task Managment Skills3.2 Task Management Quadrant3.3 4 Time Management Quadrant3.4 Power of Important and Urgent

4. Productivity of Work4.1 Understand Productivity and Cost4.2 Understand DOLLAR Sign™ Concept4.3 Performance – Productiviti - Quality4.4 Action – Attitude - Cost4.5 3 Working Culture

5. Quality of Work5.1 Understand Dexterity Work

Concept™5.2 How Dexterity Can Be Used

Effectively5.3 Practice B.E.P.R.O™ Concept

6. Interpersonal and Communication Skills

6.1 Understand 7 Human Psychology6.2 Understand 10 Principles Human

Relation6.3 2 Importants Communication Skills

At Workplace

7. Teamwork Skills7.1 Definition of Team7.2 Definition of Teamwork7.3 What Every Team Must Have7.4 What Every Team Need7.5 How to Measure a Good

Teamwork7.6 2 Steps of Effective Planning

7.7 3 Steps of Effective Execution

8. Motivation - Leader8.1 Leader are Motivator8.2 4 Important Motivator Roles8.3 Organisation and Self

Development Cycle™8.4 Motivation Input and Output

Who Should AttendGroup Leader, Material Handler (MH), Line Leader, Assistant Supervisor, Potential Supervisor

Date : 5-6 October 2015Essential Supervisory SkillsFees : FMM Members: RM 850.00; Others: RM1050There is one certainty in any organisation: change or be changed. At the forefront of this, the first line of defense is a group of people in your organisation who must be good in the basics – supervisory skills. These people may not necessarily be supervisors only, they can be anyone who has subordinates or who needs to work with a group of people (eg,. in a project). The top management sets the vision, and they depend on people who are efficient in the execution. It is always at the execution point that differentiates between the good and bad consequences, outstanding results or a complete disaster.

Objectives:• Understand the role of supervision

within the organization • Improve overall performance through

effective & positive confrontation• Be more confident in practicing

supervisory skills• Motivate People better • Enhance and improve leadership

skills• Upgrade communication skills



• Increase team skills• Achieve better overall results

Contents:Leadership

- What is leadership and why it is important?

- Leadership Approaches/Styles- Case Exercise on leadership- Guidelines to application

Communication- Introductory exercise: “Dream of a

King”- Definition and example- Common pitfalls of poor

communication- Tool on how to avoid them

Giving Directions- How to provide effective directions- The SMART approach- Follow up: the “Twin Brother” of

Giving DirectionsMotivation

- Survey: what do people want?- Definition- How to manage motivation

Problem Solving- Workplace problems- Problem solving tool

Time Management- How to be productive compared to

others- Case discussion on Prioritization

Productivity & Quality- Principles and Definitions of

Productivity & Quality- Relationship between these- How to enhance and improve both

People Management: Managing Difficult Staff

- Why do people behave the way they do?

- Relationship between Attitude and Behavior

- Tactical handling of People

Teambuilding- Case: Game Theory- What is a Team?- How to select the best team

Who Should AttendThis is intended for supervisory staff and all those who have formal subordinates and those personnel who have to manage the various resources and/or projects.

Date : 12-13 October 2015Train The TrainerFees : FMM Members: RM 850.00; Others: RM1050This 2 days program will take participants on a clearly defined process of how to understand overcome the challenges of a Trainer, let it be an On Job Training (OJT) Trainer, Manufacturing Trainer, Technical Trainer or Subject Matter Expert Trainer. Not only will it give participants the skills they will need to function more effectively as Trainers but also the comprehend the requirements to become efficient in what they do.

Objectives:• Identify the Trainer’s role in the

manufacturing environment.• Describe the critical competencies

required by a Trainer.• Explain the linkage that Trainers

provide between management goals and employee performance.

• Discuss the resources that Trainers must manage, the results that are required to be produced from them and the challenges that exist.

• Balance the concern for output and a concern for the people.

Contents:Part 1 : Trainer in Manufacturing


Supervisory and Motivational SkillsIndustry

1.1 Definition of Trainer1.2 6 Skills of EFFECTIVE Trainer1.3 What does the Organisation

expect from YOU?1.4 What does the Trainee expect

from YOU?

Part 2 : Adult Learning2.1 2 Ways Communication2.2 Understanding Through Learning2.3 Fun Learning

Part 3 : Facilitating Skills3.1 7 Competencies Required For

Effective Facilitator3.2 Maximizing Team Potential3.3 Critical Success Factor

Part 4 : Coaching Skills4.1 Core Conversion4.2 Critical Success Factor

Part 5 : Presentation Skills5.1 Definition of Presentation5.2 The Preparation5.3 How To Present5.4 Critical Success Factor

Part 6 : Effective Ways of Answering Question

6.1 Subject Matter Expert6.2 Understanding on Question (open

& close)6.3 Clear Subjects

Part 7 : Audience Control7.1 3 Types of Trainee7.2 3 Skills Handling Adults Trainee7.3 Understand Facilitate & Coaching

Part 8 : Making Training Effective8.1 Resolving Problems8.2 Teaching8.3 Supporting Performance8.4 Adjusting Performance

Part 9 : Evaluation Technique (up to level 2)

9.1 Definition of Evaluation9.2 Types of Questioning9.3 Level 1 Evaluation Technique9.4 Level 2 Evaluation Technique

Who Should AttendAll OJT trainers, Technical trainers & SME trainers. This course also recommended for experienced Trainers if they need to refresh on ‘Back To Basic

Date : 1-2 December 2015Positive Working AttitudeFees : FMM Members: RM 850.00; Others: RM1050This programme provides employees in a non-supervisory / support position with the knowledge, skills and attitudes to perform at peak levels both in professional and personal lives. It helps staff understand the difficult roles their supervisors and managers face in the day-to-day supervision and motivation of their subordinates and encourages subordinates to support their supervisors and managers in the timely completion of all delegated assignments.

Objectives:• Able to understand how to be

Proactive at work place.• Able to plan task effectively improve

productivity.• Learn and Practice Effective

Interpersonal Skills at Workplace.• Increasing Your Contribution for

Friends and Organisation.• Balancing Your Career and Personal

Goals.• Generate Values of Teamwork in

Achieving Organisation Objectives.


Supervisory and Motivational Skills• Practice Profesionalism as Your

Working Culture.

Contents:1. Dexterity Work Concept™

1.1 Understand ‘Dexterity’ Work Concept

1.2 Contribution and Responsible to Organisation

1.3 Organisation Vision : Dreams or Reality

1.4 3 Working Culture1.5 Self Development & Organisation

Cycle™1.6 B.E.P.R.O Concept™

2. Organisation Expectation2.1 Listen to Customers View – Know

Your 4 Customers2.2 Practice Positive Attitude2.3 Leading Yourself to be an Example 2.4 Teamwork and Mutual Respect2.5 Encourage Participation and

Sharing Idea2.6 Building-up Sense of Urgency2.7 Execute What We Planned

3. Times Management3.1 Understand Priotisation Quadrant3.2 Defination of Important and Urgent3.3 Different Between Important and

Urgent3.4 Using the Power of Important and

Urgent™3.5 Learn 4 Steps Effective Times

Management Skills

4. Communication Skills4.1 Using 4 Effective Ways of Verbal

Communication4.2 Understand 5 Effective Body

Language in Communication4.3 How to Practice Emphatic Listening4.4 Understand the Barrier of Effective

Communication

5. Office Interpesonal Skills5.1 Understand 7 Human Psychology5.2 Understand 10 Basic Principles of

Human Relation5.3 The Best Practices

6. Teamwork

6.1 Definision of Team6.2 Definision Teamwork6.3 Understand What Every Team

Need6.4 How Team Should Function6.5 Masurement of Dynamic Team

7. Task Effectiveness7.1 What Data Need to Measure Your

Performance7.2 How to Compile Your Performance

Data7.3 How Many Performance Data You

Need

8. Motivation10.1 Understand 2 Motivation Models10.2 Motivation Principles10.3 Motivation - Input and Output10.4 Identify Your Comfort, Potential, Assurance and Dreams™

Who Should AttendStaff who need to increase their Productivity and Quality of works.


Financial ManagementDate : 11-12 March 2015Credit Management and Debt Collection SkillsFees : FMM Members: RM 850.00; Others: RM1050Accounts receivable from credit sales has to be collected in order to provide the needed cash flows for the firm. This program will share with you how to effectively manage your debtors so as to increase your cash flow and profitability.

Objectives:• Establish a credit policy that suits the

company’s objectives• Gather credit information more

efficiently from different sources• Screen accounts more effectively to

weed out bad debts• Use financial ratios to evaluate

customer’s credit worthiness• List the various evidence of

indebtness in order to protect the legal interest of the company

• Monitor closely the accounts receivable so as to maximize the cash inflow

• Apply the various collection tools and follow up techniques for timely collection

• Convert debtors into cash when there is other means of short-term financing.

Contents:Part 1 :- ESTABLISHING A VIABLE CREDIT POLICY TO SUIT THE FIRM’S OBJECTIVES• Types of credit policies and factors

influencing choice of credit policies• Objectives of the credit department• Importance of proper credit

managementPart 2 :- GATHERING CREDIT INFORMATION MORE EFFICIENTLY

• The information that is needed in the credit application letter

• Contacting supplier and bank references, credit agencies and other sources of information

• Analysing key ratios from the financial statements

Part 3 :- GATHERING CREDIT INFORMATION MORE EFFICIENTLY• Assessing risk of companies with

limited liabilities, sole proprietorship and partnership

• Evaluating corporate risk of parent firms and subsidiaries

• Qualitative factors to consider – 5 CsPart 4 :- EVALUATING AND REVIEW OF ACCOUNTS RECEIVABLE• Credit decision checklist and

techniques – marginal approach and NPV

• Selling on terms other than credit as an alternative

• Monitoring of receivable through an aging report and the pitfalls to be aware of

Part 5 :- COLLECTING TOOLS FOR TIMELY REPAYMENT• The sequence of collection effort• Writing effective collection letters

that get results• Third party collection assignmentPart 6 :- RISK MANAGEMENT AND FINANCING RECEIVABLES• Spreading of accounts receivable risk

so as minimize risk exposure• Ways to minimize the risk factors• Advantages and disadvantages of

financing of receivables.

Who Should AttendSales Manager; Executive; Accountants; Accounts Receivables executives; Purchasing Managers, Executives.


Financial Management

Date : 6-7 July 2015Finance for Non-Finance ManagersFees : FMM Members: RM 850.00; Others: RM1050Learning how to read, interpret financial statements and understand costs management will be invaluable throughout one’s career, in analysing business opportunities, assessing financial risks and communicating your ideas to others. One will be better able to spot trends and study one’s company and its competitors with a keener eyes.

Objectives:• Acquire the knowledge and learn

the working financial and costing skills.

• To be able to understand and distinguish between the business managers roles versus the generic perceived roles of the accountant.

• To be able to read and interpret financial statements ( historical based ) and link to the applications of Balanced Scorecard, a current performance measuring tools.

• To eradicate tension between the finance department and other functional departments.

• To use the skills learned in effective decisions making.

Contents:Module 1. The Needs Of Finance And Financial Statements

a. Why finance matters.b. Demystifying financial jargonc. The 5 generally accepted

Accounting Concepts.Module 2. DECODING The Financial Statements, Its Applications And Importance

a. Accountability and responsibility for financial

informationb. The Manufacturing Account (

Costing )c. The Trading Accountd. The Profit and Loss Accounte. The Balance Sheetf. Differentiating income, operating

and capital expense item.g. Putting the pieces together to

measure profit and operations success.

h. Sales recognition, When a sale becomes a sale

i. Purchases recognition, When a purchase become a purchase.

Module 3. The Concept Of Value Management

a. The financial “ barometers ” the ratios analysis.

b. Profitability measurement and management

c. Analysis of growth indicator –the Gross Profit Margin .

d. Liquidity Measurement and its implications

e. Working Capital Measurement, Current Assets and Current Liabilities.

f. Credit and cash flow –maximizing benefits and minimizing costs.

g. How much CASH is good ?h. Managing Working Capital

Effectivelyi. The Cash Flow Cycle calculations.

Module 4. Evaluate Projects That OPTIMIZE Shareholders Interests

a. Various approaches to Project Investment, be it

capital equipment.b. ROI – Return On Investmentc. Payback periodd. DCF-discounted cash flowe. The pros and cons of each method.


Financial Management

Engineering and Maintenance

A MANAGER’S COMPASS TO COST MANAGEMENTModule 5. Recognizing That Budgets Are More Than Numbers.

a. Budget Vs. Forecastb. Budget a FINANCIAL planc. The “politics” of getting budget

approved. d. Critical Success Factors of budget

preparations.e. Use of Budget to control business

operations.f. Performance measurement and

the budget.g. Planning system link to costing

and budgeting systemh. Plan against actuali. Variance analysis.

Module 6 :- Management ‘s Decision Making Tools

a. The concept of B / E Analysisb. Cost and Benefit Rational

Application of Profit volume Ratioc. Business Decision Using B / E

AnalysisModule 7 :- Kaizen – Customer Driven Improvement

a. The practices of Kaizenb. Process Oriented Vs. Innovation,

results oriented c. Kaizen in Productivity Movementd. TQC, Suggestion system, Small

Group Activitye. The 4 Kaizen guiding principles.

Who Should AttendNon – Finance Head Of Departments, Managers, Executives, Supervisors.

Date : 22-23 JanuaryBasic Electricity and Piping Works in BuildingFees : FMM Members: RM 850.00; Others: RM1050

Objectives:• The main objective is to provide the

participants the basic knowledge on basic electricity and piping system works in building.

• To provide appropriate guidance to the participants on how to maintain electric circuits and piping works in building.

• To enhance troubleshooting problems for basic electric circuits and piping system in building.

Contents:Basic Electricity• Introduction to Basic Electric Circuits.

• Components and functionalities of basic electric circuits (Distribution Board, Cable, Fuse, MCB etc.)

• Problems of electric circuits and the root causes.

• Troubleshooting problems of electric circuits.

• Maintenance of electric circuits.

Basic Piping Works• Introduction to basic piping

construction works for building.• Components and functionalities of

basic piping for building.• Problems of piping works and the

root causes.• Troubleshooting problems of piping

works.• Maintenance of piping works.

Who Should AttendTechnical and industrial personnel who



are assigned to maintain electric circuits and piping system in building.

Date : 2-3 March 2015Preventive Maintenance and Troubleshooting Fees : FMM Members: RM 850.00; Others: RM1050According to maintenance specialists, at least 40% of cost on plant maintenance incurred is wasted. It’s just the tip of the iceberg. Bad maintenance is responsible for equipment failures, disrupted production schedules, delays in deliveries, and poor product quality. It is said >55% Reactive. • 31% Preventive. • 12% Predictive. • 2% others. A good understanding of Predictive and Preventive Maintenance and implementing such activities produce good results and contribute to operational cost reductions.The program is designed for line leaders and supervisors who are in direct operations adopting the principles of My Machine, My responsibility. At end of the program the participants would have grasped the elements of and visualize the current working conditions against the best practices. Participants will gain insight in understanding the application of and Preventive Maintenance and trouble shooting as a new work culture at workplace

Objectives:• Understanding what is Preventive,

and Predictive Maintenance• Knowledge on trouble shooting skills• Safety inspections steps• Understanding products features and

benefits• Knowledge on warranties, spare

parts maintenance• Theory of operation and

componenent level replacement

Contents:1 Introduction to Maintenancea.Life Cycle Equipment Managementb. Equipment Criticalityc.Defect and Failure True Costsd. Maintenance Types – Preventative, Corrective,Predictivee.What is termed equipment maintenance?f.Why equipments require maintenance?g.Cost element involved on equipment maintenanceh.Why equipments fail frequently? Root causes analysisi.Objectives of Preventive maintenancej.Strategy towards Zero Equipment failures.h.To formulate a PdM Cycle.i.Techniques on predictive “on- condition”j. Selecting PdM Frequencyk. Non-Destructive Testingl. Vibration Analysis, Tribology, Thermographym. Developing a PdM Programn. Supporting Methodologieso. Equipment Reliabilityp. Visual Managementq. Operator Watch Keepingr. Failure Mode and Effects Analysis- Trouble shootings. Continuous Improvementt. Root Cause Failure Analysis- Trouble shooting

Who Should AttendThe program is tailored to meet the needs of especially Supervisors, Executives, line leaders or group leaders who are taking charge of company’s productivity and quality improvements through Planned/



Customer Service, Sales and Retails

Predictive Maintenance aiming at cost reductions.

Date : 4-5 May 2015Poka Yoke For SupervisorsFees : FMM Members: RM 850.00; Others: RM1050Poka Yoke is a Japanese term coined in 1960s by Shigeo Shingo an Industrial engineer thenwith Toyota. Poka Yoke means “mistake proofing” that ensures proper conditions are in place before actually executing the process, hence preventing defects from occurring in the place. A good understanding of the techniques can drive defects out of products and processes thus substantially improving quality and reliability. The use of simple poka yoke ideas and methods in products and design can eliminate both human and mechanical errors. It can be used whenever something can go wrong or an error can be made. Mistake proofing or Poka yoke implementations produce good results and contribute to manufacturing cost reductions.

Objectives:The program covering the elements of Poka Yoke(mistake Proofing) and giving an in depth understanding with a road map for effective understanding and implementation of work right the first time.

Contents:• What is Poka Yoke ?(Mistake

Proofing)• Types of devices and types of Poka

Yoke systems Mistake Proofing).• Defects and People• Continous Improvement and Poka

Yoke tools• Everyday examples• Effectiveness and ROI• Error Proofing and SPC• Inspection Techniques• Guide for Poka Yoke Implementations.• Challenges

Who Should AttendThe program is tailored to meet the needs of especially Supervisors, Executives, line leaders or group leaders who are taking charge of company’s productivity and quality improvements through error prove aiming at cost reductions.

Date: 15-16 January 2015Sales PresentationFees: FMM Members RM850; Others: RM1050.00It has often been said in the sales fraternity, “You may have a very good product, but when you cannot present, you have lost the sale.” Sales professionals today must equip themselves with what to say and what not to say. Buyers want to hear benefits, but more than often, we hear sales personnel selling features. This

programme will help the sales personnel to compartmentalise his/her thoughts so that he/she can eventually appear and deliver his/her offerings confidently and convincingly.

Objectives:• Present his/her products/services in a

systematic approach, and convincing manner that will eventually lead to the closing of the sales.

Contents


Customer Service, Sales and Retails

IntroductionThe importance of sales presentationPlanning the presentationModule 1:Selling BenefitsRedefining your product by analysing the Features, Advantages and Benefits (the FAB factor)Redefining the 6 main benefits of your productModule 2: The Unique Factor Of Your Company/ProductAnalysing the various unique offerings of your product/company that will stand up in the mind of the prospect/customerModule 3:Offering Value-Added ServicesThe right approach to deriving value-added servicesThe 5 conditions that make up value-added servicesModule 4:The Technique In Sales PresentationWhy the need to presentWhen you present – you make the differenceThe 5-step formula to presenting a productRole-playParticipants will be required to either present on a ‘one-to-one’ or ‘one-to-a-group’. Fellow participants will be required to form a panel to critique each role

Who Should AttendMarketing / Sales Directors / Sales Managers and Sales Executives

Date: 12-13 March 2015Sales PresentationFees: FMM Members RM850; Others: RM1050.00

Until today, we still find many sales persons closing sales through their good relationships with the clients or they managed to sell due to the product having an established brand name in the market place. It is only when they are confronted with customers who play hardball, they are at a lost in securing the sales. Consequently, the sales person just caved in to the buyer’s demand, and with it goes the bottom line. Many purchasing personnel are well trained in purchasing negotiations and they know what they want from the sales person. On the other hand, sales people are ill-prepared especially when it comes to a grueling session and thus ended up shredded to pieces by the purchasing personnel of the client company. So, there is a distinction here between “selling” and “negotiating”. To negotiate is to ensure both buyer and seller end up on a win-win note. But to do this, sales person must understand the ground rules in negotiation and the various techniques they need to apply in order to ensure a done deal.

Objectives:• To understand the do’s and don’ts in

sales negotiations.• The ability to apply the various

techniques taught.• Understand the importance of

preparations and follow-throughs.• To understand the various negotiating

styles.

ContentsModule 1: What is involved in Sales Negotiations?• The basics of sales negotiations• The process (script reading)• Is it “Selling” or “Negotiating”?• It’s a give and take (script reading)• The flow of this programme.


Customer Service, Sales and RetailsModule 2: Sales and Negotiating Crimes• Inadequate planning time• Weak information gathering• Failing to negotiate internally first• A rigid mind set• Giving concessions too early• Responding too quickly to each

demand• Not calling time-out• Not putting yourself in the customer’s

shoes• Letting egos interfere• Inattentive follow-through• Four characteristics of effective sales

negotiationsModule 3: Basic Sales Negotiations Principles • The 12 principles in sales negotiations• Customers are paid to press for

concessions• Salespeople have more leverage than

they think• There is always a Win-Win possibility

– look for it.• The sales person should always ask

for something in return.• Negotiation is an attitude.Module 4: Identifying Negotiating Objectives: Ours and Theirs• Negotiable areas to consider• Highlighting the various forms of

trade-offs the sales person can use.• Create a negotiation objectives

matrix• Understanding the customer’s needs

and wants• Understanding the application of

trade-offs.Module 5: Negotiating Styles• Four styles are involved• Participants are required to identify

the style that suits them.Module 6: Assessing Leverage and Limitations• Understand the applications of

leverages and limitations, both of yourself and the customer.

• Exploring the 7 areas for sales leverage.

Module 7: Assessing the key parties and key influencers• Know who’s who in the DMU of the

organisation.• How do you deal with the members

concerned in your transaction.Module 8: Planning Win-Win Strategies and Tactics• The four key strategic questions• The classic win-win negotiation

(script reading)• Customer win-lose strategies• Counter-tactics for win-lose

customers• Understanding the 8 counter-tactics

to maintain and win customer.• Win-win strategies and fallback

positions.• Differentiating your offer from the

competition’s.• Assessing the negotiating climate• Test your plan on the manager (script

reading)Module 9: Negotiating Tools• Understanding the model of a sales

negotiation planner• The Concession Curve – planning

your Trade-offs• The Offer/Response planning tool.

Who Should AttendAll Sales and Marketing Personnel

Date: 1-2 July 2015Drafting A Marketing PlanFees: FMM Members RM850; Others: RM1050.00A marketing plan is a short, detailed, written plan that lays out the steps for your company to take to achieve it’s sales


Customer Service, Sales and Retailsand marketing goals. “Marketing”, as we use it in this workshop programme, is the process of creating more sales at a profitable gainIn order to draft a marketing plan, there are certain rudiments that need to be understood and one of which are the strategic issues which must be thoroughly thought through to have them incorporated into the plan. Ultimately, the plan acts as a “compass” for the firm to achieve its marketing success.The purpose of this workshop programme therefore, is to provide participants a systematic approach as to what it takes to draft a marketing plan. Importantly, the purpose of a marketing plan is to minimise risk in the way we conduct our business, garner bigger market share, serve our customers better and profit from it in the process.

Objectives:• The ability to draft a marketing plan,

for management perusal.• The ability to think strategically and

critically• Become goal-oriented and action-

oriented• The ability to look at marketing from

a wider perspective rather than from a “tunnel-vision” perspective.

ContentsWhy A Marketing Plan?What Entails In A Marketing Plan?Where Are You Now? (The Position Audit)• Management audit• The current strategy• Problem solving worksheet• Project or bid analysis• Competitive analysis• Analysing your current strengths and

weaknesses

• Product/Service comparisionWhere Do You Want to Be? (Outlining Your Strategies)• Strategic planning and market

research • Startegic business unit (SBU) mission

statement• Advertising/Promotion goals• Turning goals into objectives• The unique selling proposition (USP)

of your product/service• Your target market• Competitive objectivesWhat Is The Best Way To Get There?• Good management scorecard • Identifying and overcoming current

problems• Market segmentation• Basic market segmentation criteria• Market segmentation analysis and

worksheet• Customers/Prospect summary form• Promotion summary• Product application worksheet• Analysing your overheads and profits• New product/service objectives • Summary of product/service goal• Business goal summary• Adding Details To The Plan• Marketing action plan• Marketing action time-table• Monitoring and Control• The monthly performance review

(MPR)

Who Should AttendSales/Marketing Managers, Business Development Managers, Entrepreneurs and Marketing Executives who need to increase sales and productivity and those who want to learn the techniques of drafting an effective marketing plan.


Communication and Clerical DevelopmentDate : 29 – 30 January 2015Customer First Mindset for Front LinerFees : FMM Members: RM 850.00; Others: RM1050Having effective communication skills at the workplace is very crucial to the organizational success. Effective communication skills build internal and external customer relationships for the organization. With good relationships the environment is more conducive for organizational growth and progress..

Objectives:• Knowing your customers and keeping

you in your customers mind• Practice effective telephone and

email writing techniques• Understand customer service’s

business etiquette and mannerism• Wearing professional and appropriate

dress code

Contents:1. Customer First Dynamics

1.1. Service Excellence Driven1.2. Service Excellence Triangle1.3. Different Customer Types1.4. Exceeding Customer Expectations1.5. Unforgettable Service at Every

Touch point1.6. Dealing With Difficult Customers1.7. Building Loyal and Lasting

Customer Relationship2. Customer Service Communication

2.1. Persuasive Verbal Skills2.2. Sharpening the Body Language2.3. Active and Attentive Listening2.4. Effective Questioning Skills2.5. Handling Feedback Tactfully

3. Professional Telephone Etiquette3.1. How to answer the phone

professionally3.2. Dealing with in-bound calls3.3. Dealing with out-bound calls

professionally3.4. Common mistakes during

telephone communication3.5. 8 Typical Dos and Don’ts when

dealing with telephone calls3.6. Projecting a positive and

professional impression through the telephone

4. Email Communication Dynamics4.1. The 7C’s of Email Correspondence4.2. Becoming Reader Centred When

Preparing Emails4.3. KISS Principles with Emails4.4. The 7 Steps in Composing

Persuasive and Professional Emails

4.5. Effective Email Writing Strategies4.6. Handling Subject Lines in Emails

5. Business Etiquette and Mannerism5.1. The Power of 1st Impression5.2. Business Etiquette5.2.1. Business Entertaining5.2.2. Making Business Trips with

Clients5.2.3. Exhibiting Good Sportsmanship

6. Dressing Professionally and Appropriately

6.1. Dress for Success : Ladies & Men6.2. Colours for Impact – The Power

of Colours6.3. Matching Your Clothes6.4. Matching Your Shoes6.5. Choosing Your Wardrobe6.6. Dressing Appropriately – At Work6.7. Dressing for Others Functions6.8. Your Accessories

Who Should AttendAll levels of employees

Date: 12-13 February 2014Filing System For Clerical SecretariesFees: FMM Members RM850; Others: RM1050.00The term records management refers


Communication and Clerical Developmentto the administrative function in any organisation concerned with the creation, organisation, maintenance, use, retrieval and disposal of records. An organisation can save on time and money if it practises efficient record management as vital information can be retrieved and processed.

Objectives:Organise the records of an organisation more systematically and efficiently. Increase efficiency in processing records and files in respect of arrangement, keeping, retrieving, maintaining and disposing of records.

ContentsTheory and practice in Records Management- Records Management is a

technique in management.- Life cycle of records – creation,

usage/ maintenance and disposition/disposal

- Categories of records- Benefits of Records Management

Programme- Types of records- Uses and importance of records to

an agencyFile Operation- Opening and closing of files- Correspondence and files control of

incoming and outgoing mail.- File titles and classification in a

filing system- Use of practical file covers- Minute papers – its uses and

functions - Control of records / file movement- Application of 5 S in filing systemSecurity requirement and characteristics of a good record / filing room- Suitability, location of records

room.- Basic requirement, security,

precaution against fires, flood.- Restriction, accessibility to records.- Control on environment,

temperature, humidity, cleanliness.- Control of records destroyers /

enemies- Use of suitable filing equipment.- Salvaging of wet records.

Electronic media in filing operation. - Comparison and differences

between paper records and electronic filing./ Paper records vs electronic records

Rules / Regulation Governing Records Management- Acts and Ordinance- Directives and related circulars- Awareness on the existence of

various rules pertaining to Records Management

- What is our responsibilityLast stages in Records Management – Final Destiny- What happens to records- Different values of records and its

usage- How to determine the methods of

disposal of records- Activities involved in disposition /

disposal of recordsPapers for practical sessions- Preparation of subject

classification- Opening and closing of files- Appraisal of inactive records- preparation of list of files for

disposal

Who Should AttendSecretaries, Administrative Supervisors and Clerical staff in various organisations


Communication and Clerical Developmentwho want to ensure their records are properly filed and managed.

Date : 9-10 March 2015Effective Business Communication SkillsFees : FMM Members: RM 850.00; Others: RM1050Having effective communication skills at the workplace is very crucial to the organizational success. Effective communication skills build internal and external customer relationships for the organization. With good relationships the environment is more conducive for organizational growth and progress..

Objectives:• Encourage participants to practice

English;• Enable participants to make proper

introductions;• Be more confident when expressing

themselves in English;• Conduct appropriate small talk;• Provide a platform for participants

to learn and practice good English communication skills;

• Gain helpful hints in order to communicate more effectively;

• Useful phrases for small talk;• Use the correct tenses – present

simple tense, present continuous tense, past simple tense, present perfect continuous tense;

• Usage of ‘for’ and ‘since’;• Practice written communication

skills;• Write effective emails

Contents:UNIT 1: PROFESSIONAL COMMUNICATION• Understanding professional

communication• How communication relates to my

job

• Different types of interaction• Interaction with colleagues• Interactions with superior and

subordinates• Being polite• Direct and indirect approach• Internal and external customers

linkageExercise 1: My wish list

UNIT 2: INTERNAL COMMUNICATION• Understanding communication• What facilitates internal

communication?• What impedes internal

communication? • Types of communication• Understanding basic human needs• Understanding basic customer needs• Core values to provide quality

internal customer service

UNIT 3: BASIC LISTENING SKILLS• What is listening?• Are you a good listener?• Self-assessment• Processes of listening• Active listening• 5 barriers to listening• 11 bad habits• Solution to effective active listeningExercise 2: Using the check-list Exercise 3: Self-assessmentGroup activity 1: Listening to instructions exerciseGroup activity 2: Listening to what is being saidExercise 6: Listen & answer (VCD& DVD)

Day 2UNIT 4: BUSINESS ENGLISHUsing the correct tenses• Constructing sentences• Basics of grammar• Present simple tense


Communication and Clerical Development• Present continuous tense• Past simple tense• Present perfect continuous tense• Using the word ‘for’ and ‘since’• Skills practice 4: short exercisesSeeking more information Asking for more information• Usage of who, where, when, what

and why• Echo words• Echo questionsUNIT 5: SPEAKING SKILLS• Verbal communication skills• Using the KISS concept• Courtesy words • Courtesy behaviours • Meeting new people• Meet and greet in the lobby• First time meeting• Introducing yourself to people you

don’t know• How to introduce people to each

other / making introductions• Finding out about new people• Making small talk• Ending an interaction• Keep a conversation going• Useful phrases / vocabulary• Asking a question• Making a suggestion• Offering assistance• Dealing with complaints• Giving & clarifying informationSkills practice 5: role plays

UNIT 6: BASIC WRITING SKILLS• Introducing the 6 step process• Putting the 6 step process to use for

clarity• Business English vs. ‘normal’ English• Tautology, verbosity and

circumlocution• Clog and fog• Corporate language styles• Persuasive & convincing writing style

• Understanding the KISS concept• Email basics

Skills practice 6: Converting Business EnglishSkills practice 7: Lets avoid tautologySkills practice 8: Doing away with verbositySkills practice 9: Writing emails

Who Should AttendAll levels of employees

Date : 7-8 September 2015Business English for Office InteractionsFees : FMM Members: RM 850.00; Others: RM1050Having effective communication skills at the workplace is very crucial to the organizational success. Effective communication skills build internal and external customer relationships for the organization. With good relationships the environment is more conducive for organizational growth and progress.

Objectives:• Encourage participants to practice

English• Enable participants to make proper

introductions• Be more confident when expressing

themselves in English• Conduct appropriate small talk• Provide a platform for participants

to learn and practice good English communication skills

• Gain helpful hints in order to communicate more effectively

• Useful phrases for small talk• Use the correct tenses – present

simple tense, present continuous tense, past simple tense, present perfect continuous tense

• Usage of ‘for’ and ‘since’• Practice written communication skills


Communication and Clerical Development• Write effective emails

Contents:UNIT 1: VERBAL COMMUNICATION SKILLS• • Verbal communication skills• • Using the KISS concept• • Courtesy words • • Courtesy behavioursUNIT 2: OFFICE INTERACTIONS• What is office interactions?• Where do they happen?• Meet and greet in the lobby• First time meeting• Introducing yourself to people you

don’t know• How to introduce people to each

other / making introductionsSkills practice 1: role play 1, 2, 3UNIT 3: MAKING SMALL TALK• Meeting new people• Finding out about new people• Making small talk• Coffee break catch up• Possible responses• What do people really talk about?• Ending an interactionSkills practice 2: videoSkills practice 3: short exercisesSkills practice 4: role playUNIT 4: USING THE CORRECT TENSES• Constructing sentences• Present simple tense• Present continuous tense• Past simple tense• Present perfect continuous tense• Using the word ‘for’ and ‘since’Skills practice 5: short exercisesUNIT 5: KEEP A CONVERSATION GOING• Listening• Make a comment • Ask a question• Give some new information• Showing interest• Showing understanding

Skills practice 6: role playUNIT 6: SEEKING MORE INFORMATION• Asking for more information• Usage of who, where, when, what

and why• Echo words• Echo questionsUNIT 7: PROFESSIONAL INTERACTIONS• Different types of interaction• Interaction with colleagues• Interactions with superior and

subordinates• Being polite• Direct and indirect approachUNIT 8: USEFUL PHRASES• Asking a question• Making a suggestion• Passing on information• Making a requestSkills practice 7: short exercises for unit 7 & 8UNIT 9: BEING SOCIAL AT WORK• Advising• Complementing• Asking for assistance • Offering assistance• Sympathising• Inviting• Congratulations• Saying NOUNIT 10: INTONATION• Interest and disinterest• Surprise and disappointment• Questions and statementsSkills practice 8: Practice intonationUNIT 11: WRITTEN COMMUNICATION• Introducing the 6 step process• Putting the 6 step process to use• Business English vs. ‘normal’ English• Tautology, verbosity and

circumlocution• Clog and fog• Corporate language styles• Understanding the KISS concept• Email basics


Communication and Clerical Development

Skills practice 9: Converting Business EnglishSkills practice 10: Lets avoid tautologySkills practice 11: Doing away with verbositySkills practice 12: Writing emails

Who Should AttendAny level of employees who need to improve office interactions in English

Date : 13-14 November 2015Pentadbiran Pejabat / Organisasi Dan Pengendalian MesyuaratFees : FMM Members: RM 850.00; Others: RM1050

Objectives:• Dapat meningkatkan fahaman

peranan pejabat• Menambahkan pengetahuan kaedah

pengurusan pejabat• Dapat memberi perkhidmatan yang

baik kepada pelanggan• Dapat mengurus dan mengendalikan

semua alat komunikasi pejabat• Dapat menguruskan maklumat dan

rekod pejabat dengan baik serta sistematik.

• Memahami semua persediaan awal sebelum mesyuarat

• Dapat menguruskan mesyuarat dengan teratur dan sistematik

• Dapat menjalankan mesyuarat dengan baik tanpa apa-apa kelemahan

• Dapat menyediakan minit mesyuarat secara konsisten dan lengkap

Contents:PART 1 PENTADBIRAN PEJABATMODUL 1 ORGANISASI / PEJABAT- Takrifan Pejabat dan Organisasi- Peranan dan fungsi pejabat

- Elemen / perkara yang perlu di Pejabat

- Peralatan pejabat, perabut, kabinet fail dll.

- Carta organisasi, carta aliran kerja- Peraturan pejabat- Jadual tugas/JD - Tanggungjawab serta kebersihan

pejabat- Pembangunan InsanMODUL 2 PERHUBUNGAN DI PEJABAT- Kerja secara berkumpulan- Kemahiran Berkomunikasi- Perjenisan komunikasi- Halangan komunikasi berkesan- Pengendalian alat komunikasi

pejabat- Pengurusan kaunter / panggilan

telefon keluar masuk- Teknik menjawab dan membuat

panggilan telefon- Meningkatkan kualiti peribadi- Kaedah mengurus masa kerja- Menangani masalah emosi/stress

dipejabatMODUL 3 PERANCANGAN KERJA PEMBELIAN- Pengurusan pembelian keperluan

pejabat- Penyelengaraan inventori / stok- Penggunaan borang pesanan, belian- Penerimaan barang, tanggungjawab

penerimaan dan pengedaran barang keperluan pejabat.

MODUL 4 PENGENDALIAN REKOD DAN FAIL PEJABAT.- Pengendalian dokumen/surat-

menyurat pejabat- Kaedah menguruskan dokumen

terima masuk- Kaedah menguruskan dokumen

keluar- Penggunaan email pejabat- Konsep pengurusan rekod pejabat

Kegunaan dan fungsi rekod


MODUL 5 SISTEM FAIL DAN PENGKLASAN PERKARA- Kaedah pengklasan perkara- Penggunaan dan penyimpanan- Kawalan penggunaan/pergerakan

rekod- Pelupusan rekod/disposal of inactive

records

PART 2 PENGENDALIAN MESYUARATBab: 1 Takrifan Mesyuarat

Jenis-jenis mesyuaratMesyuarat berbentuk maklumanPerancangan kerja

Bab: 2 Tujuan dan Matlamat Mesyuarat/Persediaan Awal

Persediaan –persediaan bagi mengadakan mesyuaratSebelum mesyuarat bermulaTempat mesyuarat

Keperluan-keperluan mesyuaratSurat Jemputan/peringatanTindakan selepas mesyuaratTugas Pengerusi dan Setiausaha

Bab 3: Persediaan oleh setiausaha untuk mencatat minit mesyuarat.

Perkara-perkara yang harus dicatat saperti segala kehadiran, tajuk yang dibincangkan, perhubungan setiausaha / pencatat minit / Pengerusi/Ahli-ahli.

Bab 4 Sesi LatihamalPerbincangan dalam kumpulan/individu, role play

Who Should AttendAny level of employees and staff in various organisations who want to ensure their records are properly filed and managed.

Date : 14-15 May 2015Energy Efficient ElectricalFees : FMM Members: RM 850.00; Others RM1, 000As generally known electrical energy supplied by the power supply authority is used to energize all the electrical system of installation and the equipment. The electrical energy supplied has to be efficiently used as advised by the power supply authority in order to save cost of energy, without limiting the amount of energy supplied. The electrical system of installation and equipment has to be appropriately monitored to achieve the optimum performance and the objective of saving the energy used.

The particular training program is specially designed to provide the most appropriate ways and means to the participants on

how to monitor the electrical system and equipment in the right approach and the most relevant procedures to save energy with reduced monthly electrical bill.

Objectives:• To provide appropriate guidance on

how to be more efficient usage of electrical energy;

• To reduce the amount of energy usage, that can minimize management and operational cost;

• To preserve and upkeep the optimum performance of electrical system and equipment.

Contents:3. Introduction• What is energy efficient electrical?• Building electrical system.2. Electrical Energy Consumed in Buildings

Communication and Clerical Development

Technical


Technical• Electric motors;• Industrial electrical equipment;• Office equipment, etc..• Energy consumed charged by the

supply authority in KWh;• Why do we need to efficiently used

electrical energy?• Electrical tariff and calculation of

electrical energy consumed.• Power Factor• What is Power Factor?• The important of Power Factor in the

electrical system of installation.• The effects of Low Power Factor

(related to energy used).• Penalty/surcharged imposed by

Supply Authority (TNB) due to Low Power Factor.

• Efficiency Motors and Variable Speed Drive (VSD) Motors, that can help to reduce energy consumed in industries.

Who Should AttendTechnical personnel (such as Manager, Engineer, Technician, etc.) who are directly or indirectly involve in management, operation and maintenance of electrical system and equipment.

Date : 1-2 September 2015Switchgear, Operation, Maintenance and TroubleshootingFees : FMM Members: RM 850.00; Others: RM1050A switchgear is also known as an electro-mechanical equipment or device used to close and open circuit . It is designed and manufactured to operate in various mode of operation, manually, semi-auto or fully automatic suitable to the required application.

This particular course is designed to

provide advance knowledge, up to date information and appropriate guidance as to the right procedures in the operation, maintenance and troubleshooting of switchgears. For those involve in the operation and maintenance of electrical installation in the industries should be seriously aware the necessity of obtaining extensive knowledge in the operation, maintenance and troubleshooting of switchgears..

Objectives:• Able to gain extra knowledge on

the operation, maintenance and troubleshooting of switchgears

• Able to perform the right approach on the operation, maintenance and troubleshooting

• Able to reduce downtime due to failures of switchgears

Contents:Introduction • Definition of switchgear• Components of switchgear and their

functionalities.Type of switchgears• Isolator• Switch Fuse• Fuse Switch• Molded Case Circuit Breaker (MCCB)• Air Break Circuit Breaker (ACB)• Mineral Oil Circuit Breaker (MOCB)• Vacuum Circuit Breaker (VCB)• Hexafluoride Circuit Breaker (SF6)Application and ratings of switchgears (High and Low Voltages)• Three-phase electrical switchgear

with voltage ratings from 1050-33000 volts alternating current (ac).

• Circuit breakers, switches, switch fuses, isolators and contactors operating at voltages above 1050 volts ac.


• Direct Current (DC) switchgear, low voltage switchgear (voltage up to 1050 volts ac.)

Handling and Managing Switchgear• Control the risk in your workplace.• Asses the risks on your switchgear

and manage them to ensure safe operation and minimize risk of injury.

• Identifying hazards on switchgears. Operating Procedures• Developing operating procedures.• Have the appropriate knowledge of

the safety rules.• Know how to apply the safety

document.• Know their responsibilities to ensure

safety and for safe working.Maintenance of switchgear• Definition of maintenance.• Purpose of maintenance.Types of maintenance• Schedule maintenance.• Breakdown maintenance.• Corrective maintenance.• Preventive maintenance.Conditional base monitoring maintenance• Check and inspect the status

of performance (predictive maintenance).

• Installation record (diagrams of electrical network, types of equipment, details of operational limitations due, a maintenance record of each switchgear, number of fault clearance, and details of any modification done).

Testing of switchgear• Mechanical test (operational test)• Electrical test (insulation test/

pressure test if necessary for high voltage switchgear).

Types of switchgear fault• Mechanical fault.• Electrical fault.

• Maintenance record keeping and analysis

• Monitoring and review arrangements, helps to keep records.

• Subsequent maintenance record of each switchgear.

• Number of faults clearance operations since the circuit-breakers were last maintained.

• Details of ant modification carried out.

• Periodic inspections of the low voltage installation.

• Regularly inspected and tested in accordance with the manufacturer’s instructions.

• Analysis to identify any weaknesses to be rectified or make good.

Who Should AttendTechnical personnel who are directly/indirectly involve in the operation, maintenance of electrical installation system such as Manager, Engineer, Technician, Chargeman, etc. in the industries (manufacturing industries, service industries, commercial, education, hospital, security, etc.).

Date : 1-2 October 2015Operation and Maintenance of Electrical Installation SystemFees : FMM Members: RM 850.00; Others: RM1050Electrical system of installation is regarded as the main machinery in the industries. Almost 100% of the machineries in the industries are energized by the electrical energy. The provision of electrical energy is normally delivered by the power utilities or in some cases self generated by the specific industries. The electrical system of installation in the industries have to be very well maintain to ensure

Technical


the smoothness and continuous power supplied with zero defect or with a very small percentage of disruption. The production rate in the industries is highly depending on the smoothness and continuous electrical power supply, excellent output performance of electrical installation, equipment and machine. Proper approach and methods of operation and maintenance is vital and it must be accomplished by qualified, highly skills and competent personnel.

Objectives:• Understanding the actual energy

or power supply reticulation in the industries

• Understanding the important aspect of maintenance

• Eliminate downtime due to electrical failure or breakdown

• Create comfortable working environment and the smoothness of operation

• Eliminate cost of maintenance

Contents:• General view of the electrical

reticulation in the industries• Consumer sub-station and its

functionality• Main Switchboard (MSB) and its

functionality• Electrical protective system (over-

current relay, overload relay, earth fault relay etc.)

• Types of electrical fault and the root cause

• Troubleshooting electrical fault• Operation and maintenance of

electrical system (sub-station, main switchboard etc.)

Who Should AttendPersonnel who are directly or indirectly

involve in the operation and maintenance of electrical system of installation in the industries such as Plant Manager, Maintenance Manager, Engineer, Supervisor, Technician, Electrician etc.

Date : 10-11 December 2015Transformer, Operation, Testing and MaintenanceFees : FMM Members: RM 850.00; Others: RM1050This particular course is designed to provide the most advance knowledge and guidance appropriate method of maintenance to continuously sustain the transformer efficiencies, voltage stability through out the operation with the objective to achieve optimum output performance. The transformer is static equipment which has no moving parts, but neglecting appropriate monitoring and maintenance may lower down the operational output performance in a very short period of time.

Everyone in the industries especially those involve in the operation and maintenance of electrical installation has to be seriously aware of obtaining a very extensive knowledge and fully understanding the transformer operation and maintenance.

Objectives:• Able to understand in details basic

working principles of transformer.• Able to monitor and operate

transformer in accordance to the right standard operating procedure (SOP).

• Able to perform the right approach of transformer maintenance.

• Able to identify fault and troubleshooting transformer.

Technical


• Able to reduce down time due to failure of transformer.

Contents:Introduction • Definition of transformer.• Components and functionalities of

each component.• Basic working principles of

transformer.Types and rating of transformer• Oil Immersed Type• Dry type• Sealed type Components of transformer and their functionalities • name plate, • main tank, • conservator tank, • radiators, • cable box, • disconnection chamber, • LV and HV bushing, • transformer mineral oil, • dehydrating breather, • tap changer, • laminated core, windings, • transformer accessories.Transformer Loss• No-load loss• Load lossTransformer Efficiency• Definition of efficiency• Percentage of efficiency and the

advantages17. Course outline/content (day 2)Transformer Protection• Differential protection• Earth fault protectionTesting of Transformer• Insulation test• Pressure test• Short circuit testTransformer common faults• Internal fault

• External faultOperation and maintenance of transformer• Daily operation• Scheduled maintenance• Breakdown maintenance• Corrective maintenance• Preventive maintenance• Record, analysis and cost accounted.Conditional Base Monitoring of Maintenance (predictive maintenance)• Check and inspect the status of

performance.• Check the life history of transformer

(installation record (diagrams, details of operational limitations due, maintenance record, number of failures that has occurred, average maximum temperature, efficiency)

Inspecting and maintaining transformer Regularly inspected and tested in accordance with the manufacturer’s instruction.

Who Should AttendTechnical personnel such as Manager, Engineer, Technician, Chargeman etc. who are directly/indirectly involved in the operation and maintenance of electrical installation in the manufacturing industries, service industries, building maintenance (commercial, hospital, education, security etc.)

Technical


Date: 20-23 April, 10-13 August, 7-10 December FMM Certificate In BoilermanFees: FMM Members RM1780; Others: RM1980.00The FMM Certificate in Boilerman is specially developed to upgrade the Theoretical Operational Skills of the current workforce in handling Steam Boilers in various sectors. The Certificate programme will provide the knowledge to upgrade the sills of Boiler Supervisors, Operators, Assistants and Apprentice on matters relating to Operations, Mounting & Fittings, Inspections and Maintenance of Boilers at the workplace.

Objectives:• Upgrade the knowledge and skills

of current personnel’s handling and operating Steam Boiler and to further upgrade the skills of Boilerman Grade 2 Certificate holders;

• Establish a level of legal knowledge pertaining to boilers and the theoretical and practical skills in order to efficiently manage and handle steam boilers towards better work performance;

• Create opportunities for career advancement and development within an organization; and

• Prepare participants to sit for the Boilerman Examinations conducted by Jabatan Keselamatan dan Kesihatan Perkerjaan (JKKP/DOSH).

Contents• Acts and Regulations Related to

Boilers• Types of Steam Boilers• Essential Fittings and Mountings• Preparation for Mandatory

Inspection• Types of test Related to Boilers

• Boiler Maintenance• Boiler House/Room Requirements• Construction of Boilers• Water Treatment• Boiler Commissioning and

Accessories

Who Should AttendAt least 2 years working experience as a Steam Engine or Steam Boiler Attendant (directly handling a boiler) OR at least 3 years working experience as an Apprentice or Journeyman Filter in such a Steam Plant or an Engineering Workshop (indirect handling of a Boilerman).

Date: 2-5 February, 9-12 June and 19-22 OctoberFMM Certificate In Steam EngineerFees: FMM Members RM1780; Others: RM1980.00The 4-day programme on Boiler / Steam Plant Operations and Management focuses on establishing correct practices in Steam Plant Operations. This programme also provides guidance in boiler maintenance procedures. Overall the programme will escalate the knowledge base of participants to become better Operator and Technicians in their own plant. You will gain the practical KNOW-HOW you need and more importantly, confidence to operate steam plant successfully.

Objectives:• Provide in-dept professional

knowledge and skills for sound and effective Boiler/Steam Plant Operations and Management practices

• Enhance the knowledge pertaining to boiler management, which is perhaps the best way to avoid losses

Certificate Programme


Certificate Programme

FMM Certificate In Safety and Health Officer

• Equip with the latest information on steam plant

• Prepare participants for the Steam Engineer’s Examination conducted by JKKP leading to a Certified Steam Engineer

Contents• Safety Steam Plant Operation• Factories and Machinery Act• Boiler Construction• Type of Steam• Boiler Efficiency• Boiler Operations• Boiler Fittings• Water Treatment• Combustion System• Boiler Damage and Repair• Steam Turbine

• Steam Traps Operations and Maitenance

• Materials Used in Steam Plant• Welding• Material Treatment• Chemical Cleaning• Review of Past Year’s Questions

Who Should AttendPracticing Boiler Operators, Technicians and Mill Engineers, Shift Charge Engineers, Junior Engineers Technicians and those who are interested to upgrade their career in Steam Plant Operations. This could range from small process plants to major utilities. Industry may include factories, hotels, hospitals, plantations and etc.

Module 1: Occupational Safety and Health Management

• Introduction• History Perspective • Incident Prevention• OSH Policy Organisation and

Arrangements and Policy • Risk Assessment and Management

and Job Safety Analysis • OSH Promotion and Communication

and Training• OSH Programme• Information Technology in OSH• Procurement and Contractor

Management and Document • PPE for Safety and Health• Emergency Response Preparedness

and Recovery Planning• First-Aid• Documentation and Safety Manual • Performance Measurement and

Monitoring and Calculation

• Incident Investigation and Corrective Action and Accident Report

• Auditing and Revision Question • Management Review• OSH Management Systems and ILO

OSH – MS Guidelines

Module 2: Occupational Safety and Health Legislation

• Introduction to OSH Legislation• OSH Act, 1994 and Card Game

(Duties)• Safety and Health Officer Regulation

and Monthly Report • Safety and Health Committee

Regulation 1996 and Scenario • Classification, Packaging, Labeling

of Hazardous Chemicals Regulations 1997

• Use and Standards of Exposure of Chemicals Hazardous to Health Regulations 2000


FMM Certificate In Safety and Health Officer• Control of Industrial Major Accident

Hazards Regulations (CIMAH) 1996• Factories and Machinery Act, 1967• Regulations on Health • Regulations on Safety• Fire Service Act 1988 and Regulations• Employment Act and SOCSO• Petroleum Safety Measures Act 1984

and Gas Supply Act 1993• Introduction and Overview of Other

Related, Legislation and Code of Practice

• Case Studies

Module 3: Occupational Health

• Overview of Occupational Health• Occupational Diseases and Health

Related Problem• Introduction and Fundamentals of

Toxicology• Occupational Health Standards• Overview and Basic Principles of

Industrial Hygiene• Physical Hazards: Noise, Radiation,

Vibration, Pressurise, Environment, Thermal Stress and Demo Kit

• Chemical Hazards • Classification of Chemicals, Packaging

and Labeling and Demo Kit for Labeling

• Chemical Safety Data Sheet and Exercise on CSDS

• Chemical Health Risk Assessment and Flowchart of Conducting Assessment

• Chemical Hazards Management; Chemical Monitoring

• Biological Monitoring and Medical Surveillance

• Ventilation • Indoor Air Quality• Biological Hazards• Ergonomics; Ergonomics Risk Factor • Occupational and Psychological

Stress

• Shift Work• Mental Workload

Module 4: Occupational Safety

• Housekeeping and Physical Arrangement

• Machinery Hazard• Safe Guarding of Machinery; Safe

Machine Operation• Safety of Hand Tools and Portable

Power Tools• Maintenance of Machine, Guards,

and Tools • General Area Fencing• Transport Safety Defensive Driving

(Forklift)• Manual Handling; Mechanical

Handling• Site Visit• Pressurised Equipment• Construction; Fire; Electrical; Office

Safety• Working in Confined Space• Welding Safety


Corporate Certificate ProgrammeCertificate in Boilerman (Engine Drive Steam Boiler) (BM) Conducted in Bahasa Malaysia, the Certificate in Boilerman is specially developed to upgrade the theoretical and operational skills of the current workforce in handling steam boilers in various sectors. This Certificate programme will provide the knowledge to upgrade the skills of Boiler Supervisors, Operators, Assistants and Apprentices on matters relating to Operations, Mounting and Fittings, Inspections and Maintenance of Boilers at the workplace.

FMM Certificate in Steam EngineerThis programmed on Boiler/Steam Plant Operations and Management focuses on establishing correct practices in Steam Plant Operations. This programme also provides guidance in boiler maintenance procedures. Overall the programme will establish the knowledge base of participants to become better supervisors and managers of steam plant. Participants will gain the practical know-how they need and more importantly, confidence to operate and manage steam successfully.

FMM Certificate in Electrical Chargeman AO/A4 (BM)Conducted in Bahasa Malaysia, this programme provides knowledge to upgrade the skills of electricians, technician and electrical supervisors on matters relating to design, selection, inspection, testing and in particular to the protection of property and safety of persons at the workplace.

FMM Certified Manager of Quality/Organisational Excellence (CMQOE)Quality management has emerged as a recognised profession in the most successful companies and organizations. Quality Managers are regularly contributing to strategic discussions and influencing company directions. They are highly visible and are expected to exhibit exceptional competence and integrity. As they constantly interact with

company executives, Quality Managerss not only must continuously enhance their technical skills, but also managerial, interpersonal and communication skills. ISO 9001:2008 Lead Assessor/AuditorThis course is licensed by the Accelerated Continuous Learning Global, which is registered with the International Register of Certified Auditors (IRCA) to equip participants with the knowledged and skills required to perform audits of management systems against ISO 9001, in accordance with ISO 19001.

FMM Certificate in Energy ManagementIn line with the Energy Efficiency Regulations 2001 set by Energy Commission, this programme prepares participants to be accredited as qualified energy manager at their respective place at work. The FMM Certificate in Energy Management represents a unique effort of FMM Institute to produce a pool of qualified energy manager for the industry towards the noble vision of utilizing energy efficiently.

FMM Certificate in Safety and Health OfficerIn line with the Occupational Safety and Health Act 1994 and its Regulations to ensure a competent person is employed to act as a Safety and Health Officer at the place of work, the FMM Certificate in Safety and Health Officer represents a unique effort of FMM Institute to produce a pool of qualified safety officer for the industry towards the prevention and reduction of occupational accidents and hazards at the workplace.

FMM Executive Certificate in Human Resource This programme provides theoretical and practical knowledge in human resource management. The main objective to the programme is to develop potential human resource practitioners who will be prime movers and contribute significantly to the


Corporate Certificate Programme

development of the industry.

FMM-MNSC Certificate in ShippingThe Certificate in Shipping is jointly developed by Malaysian National Shippers Council and FMM Institute, with an aim to enhance professionalism in shipping as well as maintaining the standard of operation of the industry.

FMM Executive Certificate in Production and Operations ManagementThe FMM Executive Certificate in Production and Operations Management is specially designed for the professional development of employees in the manufacturing sector. This programme will prepare participants in the areas of Production Operations, Quality Management Systems, Production Planning and Control.

FMM Executive Certificate in Lean ManufacturingFMM Executive Certificate in Lean Manufacturing will provide an introduction to the methods and practices involve in Lead Manufacturing Management. It presents the information by using both a conceptual framework and real-life example to further the learning process.

FMM Certificate in Security ManagementThis certificate progamme is designed to ensure supervisors and executives in the security department are equipped with technically relevant knowledge and skills to effectively manage the dynamic security operations in their respective organizations.

FMM Sijil Pengurusan Stor dan GudangSijil Pengurusan Stor dan Gudang adalah disediakan khas untuk pekerja – pekerja yang bertugas dalam rangkaian operasi pembekalan, terutamanya yang bertanggungjawab dalam operasi stor dan gudang. Melalui program ini, peserta-peserta akan memperolehi kefahaman yang lebih mendalam mengenai aktiviti-aktiviti bidang

kerja mereka dan pertaliannya dengan operasi perniagaan secara keseluruhan.

Six Sigma Black Belt Development ProgrammeThis programme aims to develop Six Sigma Belt holders who will work towards implementing initiatives in quality, efficiency, productivity and costs reduction programmes through short-term projects over a period of 6-8 months.

Wireman Second Grade This programme has been specially developed with an aim, to create a pool of certified wireman professionals in Malaysia. It will provide the knowledge to upgrade the skills of electricians, technicians and electrical supervisors on matters relating to design, selection, inspection and in particular the protection of property and safety of persons at the workplace.

Wireman First GradeThis programme has been specially developed with an aim, to create a pool of certified wireman professionals in Malaysia. It will provide the knowledge to upgrade the skills of electricians, technicians and electrical supervisors on matters relating to design, selection, inspection and in particular the protection of property and safety of persons at the workplace.

Chargeman L1This programme provides knowledge to upgrade the skills of electricians, technician and electrical supervisors on matters relating to design, selection, inspection, testing and in particular to the protection of property and safety of persons at the workplace.

(The above programme without dates can be offered as in-house programmes or when there is a demand for them. Please contact FMM Institute Sarawak Representative Office for further details of the programmes)


Training Calendar 2015No Date Title Fees (RM) PSMB

SchemeMembers Others

1 January 8-9 Operasi & Pengurusan Stor Yang Efektif 850.00 1050.00 SBL

Scheme

2 January 15-16 Sales Presentation 850.00 1050.00 SBL

Scheme

3 January 22-23

Basic Electricity and Piping Works in Building 850.00 1050.00 SBL

Scheme4 January 29-

30Customer First Mindset for

Front Liner 850.00 1050.00 SBL Scheme

5 February 2-5 Certificate In Steam Engineer 1780.00 1980.00 SBL

Scheme6 February

9-10Occupational Safety &

Health Workplace Inspection 900.00 1100.00 SBL Scheme

7 February 12-13

Filing System For Clerical and Secretaries 850.00 1050.00 SBL

Scheme

8 March 2-3 Preventive Maintenance and Troubleshooting 850.00 1050.00 SBL

Scheme

9 March 9-10 Effective Business Communication Skills 850.00 1050.00 SBL

Scheme

10 March 5-6Understanding Malaysian Occupational Safety and

Health Legislation900.00 1100.00 SBL

Scheme

11 March 11-12 Credit Management and Debt Collection Skills 850.00 1050.00 SBL

Scheme

12 March 12-13 Sales Negotiation 850.00 1050.00 SBL Scheme

13 March 17-18Hazard Identification, Job Safety Analysis, Inspection and Accident Investigation

900.00 1100.00 SBL Scheme

14 April 6 ISO 9001:2015 Awareness 500.00 600.00 SBL Scheme

15 April 13-14 The Art of Communication & Influence 850.00 1050.00 SBL

Scheme

16 April 16-17 Time Management & Self Empowerment Skills 850.00 1050.00 SBL

Scheme

17 April 20-23 Certificate In Boilerman 1780.00 1980.00 SBL Scheme

18 April 20 Workplace Hearing Conservation 500.00 600.00 SBL

Scheme

19 April 29-30Store/Warehouse

Operations and Management

850.00 1050.00 SBL Scheme

20 May 4-5 Accidents Investigations and the Pitfalls to Avoid 900.00 1100.00 SBL

Scheme(Registration of four (4) or more participation from the same organization will enjoy ONE complimentary seat for fifth (5) participations).


Training Calendar 2015

21 May 4-5 Poka Yoke For Supervisors 850.00 1050.00 SBL Scheme

22 May 11-12 Behavioral Based Safety For Supervisors 900.00 1100.00 SBL

Scheme23 May 14-15 Energy Efficient Electrical 850.00 1050.00 SBL

Scheme

24 18 MayProcedures for the

Employment of Foreign Workers in Sarawak

500.00 600.00 SBL Scheme

25 June 9-12 Certificate In Steam Engineer 1780.00 1980.00 SBL

Scheme

26 June 15-16 Understanding Ergonomics in the Workplace 900.00 1100.00 SBL

Scheme

27 17 June Handling Misconduct At The Workplace 500.00 600.00 SBL

Scheme

28 June 22-23Effective & Efficient High

Performance Management Skills

850.00 1050.00 SBL Scheme

29 June 24-25 Machinery Safety and Handling of Materials 900.00 1100.00 SBL

Scheme

30 July 1-2 Drafting A Marketing Plan 850.00 1050.00 SBL Scheme

31 July 2-3Effective Office

Administrative Skills & Practice

850.00 1050.00 SBL Scheme

32 July 6-7 Finance for Non-Finance Managers 850.00 1050.00 SBL

Scheme

33 July 27-28Supervise Workplace

Safety, Health Practices & Environmental Awareness

900.00 1100.00 SBL Scheme

34 July 30-31 Vendor Appraisal and Selection 850.00 1050.00 SBL

Scheme

35 August 3-4 Successful Coaching & Mentoring Skills 850.00 1050.00 SBL

Scheme

36 August 10-13 Certificate In Boilerman 1780.00 1980.00 SBL

Scheme

37 August 13-14

Managing Occupational Safety & Health at

Workplace900.00 1100.00 SBL

Scheme

38 August 19-20

Operation Management & Production Planning &

Control850.00 1050.00

SBL Scheme

39 August 24-25

Chemical Safety, Waste and Chemical Spillage

Management900.00 1100.00 SBL

Scheme

(Registration of four (4) or more participation from the same organization will enjoy ONE complimentary seat for fifth (5) participations).


Training Calendar 2015

40 August 27-28

Emotional Intelligence at Work 850.00 1050.00 SBL

Scheme

41 September 1-2

Switchgear, Operation, Maintenance and Troubleshooting

850.00 1050.00 SBL Scheme

42 September 7-8

Business English For Office Interactions 850.00 1050.00 SBL

Scheme

43 September 17-18

Duties of Safety and Health Committee and Accident

Investigation900.00 1100.00 SBL

Scheme

44 September 28-29

Successful & Effective Purchasing Negotiation 850.00 1050.00 SBL

Scheme

45 September 28-29

Supervisory for Non Supervisor 850.00 1050.00 SBL

Scheme

46 October 1-2Operation and Maintenance

of Electrical Installation System

850.00 1050.00 SBL Scheme

47 October 5-6 Essential Supervisory Program 850.00 1050.00 SBL

Scheme

48 October 8-9 Conveyor Safety and Manual Material Handling 900.00 1100.00 SBL

Scheme

49 October 12-13 Train The Trainer 850.00 1050.00 SBL

Scheme

50 October 19-22

Certificate In Steam Engineer 1780.00 1980.00 SBL

Scheme

51 October 26-27

Kaizen : Strategy of Continuos Improvement 850.00 1050.00 SBL

Scheme

52 November 2-3

Machine Safety & Lockout Tagout **Revised** 900.00 1100.00 SBL

Scheme

53 November 5-6 INCOTERM 2010 850.00 1050.00 SBL

Scheme

54 November 13-14

Pentadbiran Pejabat & Pengendalian Mesyuarat 850.00 1050.00 SBL

Scheme

55 December 1-2 Positive Working Attitude 850.00 1050.00 SBL

Scheme

56 December 7-10 Certificate In Boilerman 1780.00 1980.00 SBL

Scheme

57 December 10-11

Transformer, Operation, Testing and Maintenance 850.00 1050.00 SBL

Scheme

58 December 17-18 Building Dynamic Leaders 850.00 1050.00 SBL

Scheme

(Registration of four (4) or more participation from the same organization will enjoy ONE complimentary seat for fifth (5) participations).

Contents...• The Art of People Management Using NLP • Presentation and Communication Skills •...

Documents

Transcript of Contents...• The Art of People Management Using NLP • Presentation and Communication Skills •...