物聯網產品體驗設計架構 | A Conceptual Framework for IoT Product Experience Design

A Conceptual Framework for IoT Product Experience Design

物聯網產品體驗設計架構

2014 / 11 / 15

HCI: Well-being Space Workshop 2014National Yunlin University of Science & Technology

Ting-Han Daniel Chen 種子森林在做以下的設計研究:

Entrepreneurial Prototyping 創業雛形Enterprise Transformation 事業轉型Enterprise Facelift 事業整型Design Intervention 設計干預Design Academics 設計學術

現任 /

種子森林設計開發有限公司設計總監

元智大學資傳系兼任講師台灣互動設計協會理事

Telit – A day in the life of the Internet of Thingsby Telit Wireless Solutionshttps://www.youtube.com/watch?v=fFqEx--b7hU

IoT visionsmight bewonderful.

However, without design…

they would all look the same.

However, without design…

So, let’s put design first.

who are we designing for?

So…what is IoT then?

The cover of the book: Designing The Internet of Things,written by Adrian McEwen & Hakim Cassimally (2013)

After: Adrian McEwen & Hakim Cassimally (2013) Designing The Internet of Things, p.11

How shall we design IoT for people (user)?

An IoT engineer

/ designer always

focus on here.

However, everyday

people (user)’s focus

is on here.

However, everyday

people (user)’s focus

is on here.

The technology-rooted industry has put the wrong focus for so long.

Designing IoTshould be more about designing the

that incorporates controllers, sensors, and actuators, and connects to the Internet.

Don knows a lot

about designing physical objects.

A Conceptual Framework for IoT Product Experience Design

物聯網產品體驗設計架構

A physical objectof IoT

A physical objectof IoT

What’s the user experience of IoT?

An IoT productexperience

Contextual experience

Physical experienceInformation experience

Interaction experience Service experience




A meaningful / reasonable context, place, activity…







Form, material, mechanics, etc.






Form, material, mechanics, etc.Useful information, less is more,data visualization…







Foreground and background

Useful information, less is more,data visualization…







Foreground and backgroundEco-systems, fluidity in accessing among different touch-points


Contextual Design

Contextual Design (CD) is a user-centereddesign process developed by Hugh Beyer andKaren Holtzblatt.

It incorporates ethnographic methods forgathering data relevant to the product viafield studies, rationalizing workflows, anddesigning human-computer interfaces.

In practice, this means that researchersaggregate data from customers in the fieldwhere people are living and applying thesefindings into a final product.

Contextual Design (CD) is a user-centereddesign process developed by Hugh Beyer andKaren Holtzblatt.

It incorporates ethnographic methods forgathering data relevant to the product viafield studies, rationalizing workflows, anddesigning human-computer interfaces.

In practice, this means that researchersaggregate data from customers in the fieldwhere people are living and applying thesefindings into a final product.

Process Overview:

1. Collecting data - contextual inquiry

2. Interpretation

3. Data Consolidation

4. Visioning

5. Storyboarding

6. User Environment Design

7. Prototyping

Physical Design(Industrial Design)

Industrial design (ID) is the professional service of creating and developing concepts and specifications that optimize the function, value and appearance of products and systems for the mutual benefit of both user and manufacturer.

Industrial Designers Society of America

Information Design

Information design is the practice ofpresenting information in a way thatfosters efficient and effectiveunderstanding of it.

The term has come to be usedspecifically for graphic design fordisplaying information effectively,rather than just attractively or forartistic expression.

Information design is closely relatedto the field of data visualization andis often taught as part of graphicdesign courses.

Interaction (behavior) Design

Interaction Design (IxD) defines the structureand behavior of interactive systems.

Interaction Designers strive to createmeaningful relationships between people andthe products and services that they use, fromcomputers to mobile devices to appliancesand beyond.

Interaction Design Association

The design of a pen that responds to stressful behavior(After: ID-StudioLab @ TU Delft | Faculty of IDE)

http://microinteractions.com/what-is-a-microinteraction/

http://microinteractions.com/what-is-a-microinteraction/

More to see at Microinteractions: Designing with Details (2013)by Dan Safferhttp://microinteractions.com/what-is-a-microinteraction

Service Design

Service design is the activity of planningand organizing people, infrastructure,communication and materialcomponents of a service in order toimprove its quality and the interactionbetween service provider and customers.

The purpose of service designmethodologies is to design according tothe needs of customers or participants, sothat the service is user-friendly,competitive and relevant to thecustomers.

Service Design Network

http://www.claropartners.com/

http://www.claropartners.com/

Somemoreexamples

Addicted ProductsTU Delft / Haque Design Research (NL)http://awards.ixda.org/entry/2014/addicted-products

Contextual design

Physical designInformation design

Interaction (behavior) design Service design





Haggle-O-Tronby the Internet of Second Hand Things team @ Edinburgh College of Arthttps://www.youtube.com/watch?v=tPW-t5kNh5Q

Contextual design

Physical designInformation design

Interaction (behavior) design Service design


Form, material, mechanics, etc.Useful information, less is more,data visualization…


http://www.slideshare.net/crittercism/50-connected-devices-how-mobile-and-the-internet-of-things-will-affect-you

http://www.slideshare.net/crittercism/50-connected-devices-how-mobile-and-the-internet-of-things-will-affect-you

What else IoT could be?

IoT (Internet of Toilet)

Image: dirtyboxface/Flickr

What Your Toilet Could Detect:

Early Pregnancy DetectionBacterial InfectionsPSA Levels Are High, GentsIt’s Hangover TimeKey Indicators on Health

Internet of ____________.

However

Different protocols and standards…

After: Design Interior Collection - Designers Chair Vol.7

Different function/mechanism/behavior designs…

After: Design Interior Collection - Designers Chair Vol.7

How?

We may not achieve a world of Internet of Everything …

But we may create Internet of somethingthat makes a better life.

We may not achieve a world of Internet of Everything …

A Field Lab for IoT /

Play Design Hotel

Play Design Hotel is a ‘physical object’-focused design hotel aiming at shaping engaging user experience.

We focus on physical object first…

our strategic approach

And then we introduce interactive objects to the room


roolen

SENTRI

And then we introduce interactive objects to the room


Finally we are looking forward to enabling objects to form a collective intelligent services by making them go online.


Thanks

for yourattention.

Welcome to visit us / design the future with us.

Drop us an e-mail at [email protected]

Thanks

for yourattention.

Disclaimer: All visual materials shown in this presentation are copyright to their respective owners.

物聯網產品體驗設計架構 | A Conceptual Framework for IoT Product Experience Design

Design

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