@ 2012 Proprietary and Confidential Information of nhbs · 9/21/2012 · @ 2012 – Proprietary...

@ 2012 – Proprietary and Confidential Information of nhbs


Shared Services – Retail Domain & Beyond

‘Shared Services - A Strategic Enabler to Business’ - 2nd National Shared Services Conclave

- AIMA & DMA

21-Sep-2012


NEED FOR SHARED SERVICES CENTER (SSC)

Shared Services Center

Process simplification & standardization

Leveraging technology

Developing economies of

scale

Increase productivity &

excellence Strengthen

Controls

Reduce Costs

Enable faster business growth


SSC: MANAGING DIVERSITY, SCALE AND COMPLEXITY

1200+ Points of

Sale

Total Client

revenues over

11,000 Cr

7+ Business

Models

10 Lines of

Business

3.5+ mn

documents

85+ Cities

50+ Central and

Local Supply

Chains

FY05 FY11

6X revenue

growth

30000+ vendors

25+ formats

BUSINESS

FORMATS


Our current scope of services

Finance and Accounts

Inventory Audit Services

Fixed Asset Services Technology Services

Master Data Management Interior Solutions


SSC: 3-phase approach

Setup Shared Services Center

• Focus areas being:

• Consolidation and Centralisation

• Putting in place processes and

controls

• Governance, review and reporting

mechanisms

• Industry standard processing

practices

• Build sustainable business model

and ramp up to cover all FG

Businesses

1 2 3 Phases

Evolve into independent Business

(nhbs)

• Focus areas being:

• Go-to-market with end-to-end

services portfolio

• Focused on IT-driven Innovation

• Best in class Service Delivery

methodology and processes

• Multi-fold increase in productivity,

efficiency and effectiveness

• Develop multi-ERP processing

capabilities, move to higher value

services

Expansion in India Market


About F&A Shared Services

Center


Documentation & migration planning

Gujarat Lift & Drop

Transition other zones for PRIL Consolidation

Sep’08 to Nov’08 20th Aug’ 08 Dec’08 to Mar’09 May’ 09

Quality Improvement

Reporting formats

Workflow tool with

Decentralized Scanning

Improvements

Jun’ 09 to Sep’ 09 Sep’ 09

Critical milestones

Automation / Process

Improvements

Sep’11 –

Sep’12

F&A SSC JOURNEY

FVRL De-merger

Jan’ 10

SAP Workflow

Integration

Aug ‘10

Scanning Centralization

Jul11

Transformation

Oct’12

onwards


Before

transition

(2008)

Post

transition

(2008)

Today

(2012)

550 Headcount

No of stores

PO

invoice volume

Non PO

invoice volume

380

300

132000

16800

300

760

210000

26000

Net reduction in

Transaction cost by

40% since transition

BENEFITS STATISTICAL HIGHLIGHTS


Operates as an extension of CFO’s office

Highly resourceful and flexible with continuous innovation

Awarded Best Shared Service Center by AIMA in 2011

Offers deep domain experience and expertise in India compliance and complexities

F&A at nhbs:


About F&A SSC @ nhbs nuFuture Haribhakti Business Services is a business

services company spawned from captive companies

of two visionary promoters (Kishore Biyani &

Shailesh Haribhakti).

o Proof of concept established in managing size,

scale & complexity

o Infrastructure, human capital & technology in place

o Consistently delivered unmatched value & reach

o Operates as an extension of CFO’s office

o Deep Domain experience & expertise in India

compliance & complexities

o With its proven F&A domain capabilities, nhbs

provides F&A services with a combined client

revenue of over Rs. 10,000 crores

OUR DIFFERENTIATORS

Unique Services Portfolio 1

Customer Centricity 3

End to end Engagement Model 4

India Domain Depth 5

Service Excellence 2

Awarded ‘Best

Shared

Services

Center’ by AIMA

in 2011


STATE-OF-ART DELIVERY CENTER

Location - Ahmedabad, Gujarat

Area - 32,000 sq. ft.

Capacity - 500 FTE and scalable

Connectivity - 15 MPBS lease line

Location Advantages

Tier 2 city advantage

High growth potential

Easy access from western and central part of the country

Centrally located facility within the city

Easy availability of strong Finance knowledge resources

Facility includes cafeteria, gymnasium, library and recreation room

Investment in large facilities to bring Economies of Scale

Alliances with technology & telecom partners guarantees 99.98% up-time


PROCESS DEPTH FP&A

Analytics

Financial Reporting

MIS

Vendor Reco Fixed Assets

Expense Provisioning Tax Process

Year end closures Group Co. a\c

Invoice Processing - PO Payroll Administration

Petty Cash

Invoice Processing – Non-PO Procurement

Account Receivables Travel & Expense

Rent & Lease Accounting Statutory Payment a\c

Why What

Diverse Industry Experience Domain Expertise How


Handling 1200+ point of sales across 85+ cities

3.5 million documents being processed for 30000+ vendors

Servicing 50+ Central and local supply chains

40% reduction in transaction cost due to automation and optimization of processes

Deep ERP knowledge to drive efficiencies through process redesigns


Buy to Pay

Documents handled 3.5 million docs

PO Based processing 2.5 million docs

Non PO based processing 280k docs

Queries handled 72k

Value of documents processed Rs 10,000 Cr

Payments processed Rs 4000 Cr

Total vendors handled 13,000

Contracts handled 3000

Order to Cash

No of sales locations handled 760

Credit card reconciliation value Rs 4800 Cr

Banks handled 104

Record to Report

Vendors reconciliation 7200

Daily bank reconciliation 93

KEY OPERATING STATISTICS


Cost through • Process Standardization • Enhanced Cash flow management due to cost optimization and debtor collection • Co-location of activities and Task level automation

Business efficiencies • Productivity gains due to automations / process improvement • Uniform practices and procedures • Operational efficiency through a One stop document management solution • Ease in Document archival and retrieval

Compliance and Controls • End to end visibility and seamless operations • Independent, accurate and reliable reporting • Enhanced financial transparency and regulatory compliance • Facilitate decision making through spend analytics • Proper planning of mergers/ de-mergers - seamless and timely delivery • Harmonize the business processes across India, leading to even bigger savings on overheads

Complexity Capacity Compliance Value Cost + + + =

HOW OUR CLIENTS HAVE BENEFITED


PLAN AHEAD

Continuous Innovation through Quality, Technology and Process Improvements

Quality Technology

Process

Improvement

Process Automations such as:

• Workflow and Document Management Solutions

• ERP & Workflow Integration

• Automation of cash Management Reconciliation

• Duplicate Audit tools

• Auto e-mailer of Debit notes

• Mass data upload into ERP

Process Improvements such as:

• Technology automations

• Robust performance reporting –

daily, weekly & monthly reports

and dashboards on key metrics

• Value / Non Value Addition

analytics

• Voice of Customer

• Lean Six Sigma initiatives

Quality focus through:

• Dedicated Quality team

• Quality Control – process audits,

monitoring and feedback mechanisms

• Quality Assurance – SOP best

practices, SLAs, Standardization

• Quality Audits as Transaction Audit,

Compliance Audit


Expansion into India Market


Context for Service Providers

Evolution … Slow and steady

Large companies are moving, medium companies are

thinking

Plenty of paradigms and barriers

Our focus is on ‘Middle India’

BPI vs BPO model


How

Build capabilities around Holistic Process Improvement

Versatility of Product portfolio / ecosystem

Co-sourced and Outsourced

Demonstrate Capabilities, Trust, Security

Drive P&L Value


About nhbs


NHBS is a Business Services company (NuFuture Haribhakti Business Services

Spawned from captive companies of two visionary promoters

Proof of concept established in managing size, scale and complexity

Infrastructure, human capital and technology in place

Able to deliver unmatched value and reach


OUR VISION

TO SHARE OUR KNOWLEDGE,

EXPERTISE AND EXPERIENCE TO TAKE

OUR CUSTOMERS TO THE NEXT LEVEL.

OUR MISSION TO FUEL THE GROWTH ENGINES OF

INDIA —THE COMPANIES AND THE

ECOSYSTEMS THEY OPERATE IN — BY

PROVIDING COMPREHENSIVE

‘BUSINESS NEXT’ SERVICES AND

SOLUTIONS.


Indirect

Suppliers

Indirect

Vendors

Investors

Trade

Associations

Government

Social

Media

Other

Stakeholders

Business

Channels

Direct

Suppliers

Subsidiaries

Direct

Vendors

Customers

Core

OUR MODEL STRENGTHEN AND ENABLE BUSINESS ECOSYSTEMS


OUR PRODUCTS SEAMLESS BUSINESS NEXT SERVICES AND SOLUTIONS

Indirect

Suppliers

Indirect

Vendors

Investors

Trade

Associations

Government

Social

Media

Other

Stakeholders

Business

Channels

Direct

Suppliers

Subsidiaries

Direct

Vendors

Customers

Core

o Value Added Services includes:

o Business Consulting

o Process Improvement and Redesign

o Corporate Finance

o Technology ERP Implementation

o Bespoke Technology Development

o Outsourcing Services includes:

o Finance and Accounts

o Third Party Assurance

o Inventory and Fixed Asset Audit

o Interior Solutions

o Business Processes


OUR CLIENTS


OUR LEADERSHIP

ANURUP PRUTHI

Managing Director

Anurup has worked in leadership positions in Finance,

Operations, Strategy,

Supply Chain and Planning across the globe and has

spent over 21 years across FMCG, Retail, Distribution,

Manufacturing and Supply Chain sectors.

VIPUL THAKER

CEO, SME Services

Vipul comes with more than 16 years of experience in

the BFSI vertical and SME companies. He is a Fellow

Chartered Accountant, Six Sigma Black Belt and a

Certified Internal Auditor from the Institute of Internal

Auditors, Florida, USA,

with experience in all fundamental areas of Chartered

Accountancy practice.

PUNEET GUPTA

Business Head – Business Process Outsourcing

Puneet brings in more than 16 years of work experience

as a CA and a Cost Accountant in Sportswear, IT, BPO

and Retail sectors. He has worked with industry leaders

in areas like third-party service delivery, finance and

accounts,

corporate planning, treasury, statutory compliances and

shared service centre.

KAILASH PARIKH

Chief – People Office

Kailash Parikh leads the HR, Recruitment and L&D

functions of nhbs. Her qualifications include MSW,

MBA, LLB from MS University, Baroda. Kailash has

over 20 years of experience in HR and related fields in

various manufacturing and retail companies. Her key

skills span Organization development interventions,

Competency modeling, Assessment centre’s, Employee

life cycle management, Talent acquisition &

Development and Industrial relations.

.


Thank You

@ 2012 Proprietary and Confidential Information of nhbs · 9/21/2012 · @ 2012 – Proprietary...

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Transcript of @ 2012 Proprietary and Confidential Information of nhbs · 9/21/2012 · @ 2012 – Proprietary...