© 2011 Evalueserve, Ltd. All Rights Reserved - Privileged and Confidential February 2011...

© 2011 Evalueserve, Ltd. All Rights Reserved - Privileged and Confidential

February 2011

Evalueserve


Presentation Plan

Evalueserve OverviewEvalueserve Overview

Evalueserve RomaniaEvalueserve Romania

Customer InsightsCustomer Insights


Evalueserve Overview “Improving your knowledge processes”

• A trusted and global specialist for knowledge processes

• Global team of over 2,200 professionals who provide multi-time zone and multi-lingual knowledge services

• An industry pioneer with over 10 years of experience and sustained growth supporting clients in over a dozen industry verticals and key functional areas

• A trusted and global specialist for knowledge processes

• Global team of over 2,200 professionals who provide multi-time zone and multi-lingual knowledge services

• An industry pioneer with over 10 years of experience and sustained growth supporting clients in over a dozen industry verticals and key functional areas

Who we areWho we are

• We analyze, improve and execute knowledge intensive processes

• We leverage our proprietary technology to enhance efficiency and effectiveness

• Our knowledge solutions include customized research and analytics services for leading-edge companies worldwide

• We have dedicated on-site teams, and scalable global knowledge centers

• We analyze, improve and execute knowledge intensive processes

• We leverage our proprietary technology to enhance efficiency and effectiveness

• Our knowledge solutions include customized research and analytics services for leading-edge companies worldwide

• We have dedicated on-site teams, and scalable global knowledge centers

What we doWhat we do

• Global Career opportunities

• Professional working environment

• Specialist training and work experience

• Exposure to real-world business problems

• Enhanced value in job-market

• Attractive compensation

• Global Career opportunities

• Professional working environment

• Specialist training and work experience

• Exposure to real-world business problems

• Enhanced value in job-market

• Attractive compensation

How you benefitHow you benefit


KPO

Evalueserve PropositionContinuous efficiency gains in knowledge processes

Complexity

of process

Size of process

Low High

Large

Small

Evalueserve Proposition• Evalueserve takes care of knowledge

processes that are‒ Complex in nature‒ Change over time and within

departments‒ Numerous but small in size

• Every engagement starts with a consulting phase in which these processes are identified, analyzed and improved

• Evalueserve leverages process know-how and knowledge technology to continuously make processes more efficient and deliver cost savings

Evalueserve Proposition• Evalueserve takes care of knowledge

processes that are‒ Complex in nature‒ Change over time and within

departments‒ Numerous but small in size

• Every engagement starts with a consulting phase in which these processes are identified, analyzed and improved

• Evalueserve leverages process know-how and knowledge technology to continuously make processes more efficient and deliver cost savings

Automation

Process MatrixProcess Matrix

KPO

Automation

Consulting

BPO


Staff Qualifications and ExpertiseHighly qualified staff with deep industry domain knowledge and functional expertise

Engineers in Aerospace, Biochemistry, Polymer Science, Chemical, Ceramic, Civil, Computer Sciences, Electrical, Electronics and Telecom, Instrumentation, Mechanical, Production, Metallurgy, Mining, Production, and Textile

Engineers in Aerospace, Biochemistry, Polymer Science, Chemical, Ceramic, Civil, Computer Sciences, Electrical, Electronics and Telecom, Instrumentation, Mechanical, Production, Metallurgy, Mining, Production, and Textile

Chartered Accountants, Chartered Financial Analysts, Statisticians, Operations Research Professionals, and

Economists

Chartered Accountants, Chartered Financial Analysts, Statisticians, Operations Research Professionals, and

Economists

Pharmacists, Biotechnologists, Microbiologists, Medical Doctors, and PhDs in Chemistry and Immunology

Pharmacists, Biotechnologists, Microbiologists, Medical Doctors, and PhDs in Chemistry and Immunology

Journalism/Mass Communication/Media Professionals, Lawyers, Designers, Architects, and Masters of Computer

Applications

Journalism/Mass Communication/Media Professionals, Lawyers, Designers, Architects, and Masters of Computer

Applications

R&D Professionals and Nanotechnologists R&D Professionals and Nanotechnologists

MBAs in Strategy, Finance, Marketing, and SystemsMBAs in Strategy, Finance, Marketing, and Systems

Professional QualificationsProfessional Qualifications Industry Vertical Industry Vertical

TelecommunicationsTelecommunications

Pharmaceuticals, Medical Products, and HealthcarePharmaceuticals, Medical Products, and Healthcare

Energy and ChemicalsEnergy and Chemicals

Travel, Transport, and LogisticsTravel, Transport, and Logistics

Other CorporatesOther Corporates

Data Analytics/Customer InsightsData Analytics/Customer Insights

Market ResearchMarket Research

Professional ServicesProfessional Services

Banking and Financial ServicesBanking and Financial Services

Functional Practices Functional Practices

Intellectual PropertyIntellectual Property

Knowledge TechnologyKnowledge Technology


Staff Qualifications and ExpertiseTeam of 2,200 full-time employees in dedicated and global virtual knowledge centres with a mix of on-site and off-site teams

Knowledge centres

24x5 availability

Sales presence & onshore research directors

Flexible on-site teams, as per client request

Research on Europe and onshore support for EU clients

Research on China, Korea and Japan

Main research centre

Research on LATAM and near-shore support for US clients

Chile Centre

India Centre

China Centre

Romania Centre


Evalueserve Engagement Model A partner on-site and off-site, not just ‘offshore’

Main Elements

• Support through dedicated on-site teams, scalable global knowledge centers, and innovative knowledge technology

• Models for on-site teams– Permanent or contractual native onshore new hires– Carve-outs from client– Rotations or permanent moves from our global

knowledge centers

• On-site teams for process re-design, productive and complex work, interface for workflow, client communication, and QC feedback

• Global knowledge centers for research, data collection, and analysis

• Knowledge technology for productivity enhancement and output improvement

• Additional flexible on-demand capacity

Main Elements

• Support through dedicated on-site teams, scalable global knowledge centers, and innovative knowledge technology

• Models for on-site teams– Permanent or contractual native onshore new hires– Carve-outs from client– Rotations or permanent moves from our global

knowledge centers

• On-site teams for process re-design, productive and complex work, interface for workflow, client communication, and QC feedback

• Global knowledge centers for research, data collection, and analysis

• Knowledge technology for productivity enhancement and output improvement

• Additional flexible on-demand capacity

Evalueserve ‘on-site/off-site’ ModelEvalueserve ‘on-site/off-site’ Model

Evalueserve on-site

ClientTeam

EvalueserveIndia

EvalueserveIndia

EvalueserveRomania

EvalueserveRomania

EvalueserveChile

EvalueserveChile

EvalueserveChina

EvalueserveChina

Client


Why Evalueserve?

Why Evalueserve?Why Evalueserve?

Unmatched competency – complete solutionsProprietary methodology and knowledge technology solutions for working on small and ever- changing knowledge processesIn-depth and content-driven research and analytics services

Unmatched competency – complete solutionsProprietary methodology and knowledge technology solutions for working on small and ever- changing knowledge processesIn-depth and content-driven research and analytics services

Global, multi-lingual reachProjects conducted in 30+ languages in 195 countries from operations centres in India, China, Chile and Romania

Global, multi-lingual reachProjects conducted in 30+ languages in 195 countries from operations centres in India, China, Chile and Romania

Knowledge and reach to emerging geographiesEvalueserve with its four operation centres has access to and knowledge of emerging geographies of the world (BRIC nations)

Knowledge and reach to emerging geographiesEvalueserve with its four operation centres has access to and knowledge of emerging geographies of the world (BRIC nations)

100% customisation and confidentialityNo syndicated reports, client names never communicated, Chinese walls maintained between teams

100% customisation and confidentialityNo syndicated reports, client names never communicated, Chinese walls maintained between teams

On-site teams for local client interfaceOn-site teams for process redesign, productive work and interface for workflow, client communication and QC feedback

On-site teams for local client interfaceOn-site teams for process redesign, productive work and interface for workflow, client communication and QC feedback

Simplicity of working with EvalueserveFast, flexible and with well-defined workflows and comprehensive time zone coverage

Simplicity of working with EvalueserveFast, flexible and with well-defined workflows and comprehensive time zone coverage

Process re-design based on proprietary techniques to drive cost and efficiencyProven and proprietary methodology and technology to ensure continuous process improvements and efficiency gains

Process re-design based on proprietary techniques to drive cost and efficiencyProven and proprietary methodology and technology to ensure continuous process improvements and efficiency gains


Presentation Plan





Evalueserve Romania Research Center

Established in 2008. Our clients are consulting firms, global research firms, capital goods firms, and cosmetic products manufacturing firms.Established in 2008. Our clients are consulting firms, global research firms, capital goods firms, and cosmetic products manufacturing firms.

• Global delivery platform in collaboration with Evalueserve´s India, China and Chile operating centers

• Major engagements include:

• 4 consulting firms

• 10+ Fortune 1,000 firms

• Team strength of 50 professionals – 13 nationalities with proficiency in 14+ languages, major ones being French, German, Russian, Italian and Hungarian language.

• Diverse academic backgrounds consisting of Engineering, MBA, MSc, International Business, Economics and Statistics

• Global delivery platform in collaboration with Evalueserve´s India, China and Chile operating centers

• Major engagements include:

• 4 consulting firms

• 10+ Fortune 1,000 firms

• Team strength of 50 professionals – 13 nationalities with proficiency in 14+ languages, major ones being French, German, Russian, Italian and Hungarian language.

• Diverse academic backgrounds consisting of Engineering, MBA, MSc, International Business, Economics and Statistics

Office is located in Cluj NapocaOffice is located in Cluj Napoca

• Easy and quick on-shore support not requiring any paperwork

• High-tech solutions (VPN, video conferencing, etc.) bringing us closer to clients

• Easy and quick on-shore support not requiring any paperwork

• High-tech solutions (VPN, video conferencing, etc.) bringing us closer to clients

• Collaboration with teams in India, Chile and China

• Work passed on from one center to another

• Closely integrated teams

• Global quality management

• Collaboration with teams in India, Chile and China

• Work passed on from one center to another

• Closely integrated teams

• Global quality management

Cluj, Romania●

• Staff with native language skills working on European projects

• Strong regional business perspective

• Network of ground level research e.g. face-to-face interviews

• Staff with native language skills working on European projects

• Strong regional business perspective

• Network of ground level research e.g. face-to-face interviews

CET Time Support 24×5 Service European Research


Multi-cultural Office

Nationalities

• English

• Romanian

• German

• French

• Russian

• India

• Hungarian

• Italian

• Polish

• Bulgarian

• Dutch

• Spanish

• Swedish

• 40 Analysts

• 25 Analysts

• 8 Analysts

• 6 Analysts

• 5 Analysts

• 5 Analysts

• 2 Analysts

• 2 Analysts

• 1 Analyst

• 1 Analyst

• 1 Analyst

• 1 Analyst

• 1 Analyst

Note: Bilingual analysts are counted twice in the relevant language capabilities


Presentation Plan





Executive Summary

• A need for customer insight generation exists at all stages of an organization business supply chain , viz.

• Account acquisition, Account management and Operations

• For most of these organizations the prominent unmet needs include:

• Integrated insight generation capability using a) business understanding and b) skills to

comprehensively manage and interpret data from internal, syndicate and market research data

• Access to job specific skilled resources (both quality and cost) to execute on data collection,

processing/mining, analysis, reporting and modeling along with industry experience

• A need for customer insight generation exists at all stages of an organization business supply chain , viz.

• Account acquisition, Account management and Operations

• For most of these organizations the prominent unmet needs include:

• Integrated insight generation capability using a) business understanding and b) skills to

comprehensively manage and interpret data from internal, syndicate and market research data

• Access to job specific skilled resources (both quality and cost) to execute on data collection,

processing/mining, analysis, reporting and modeling along with industry experience

CLIENTUNMET NEEDS

CLIENTUNMET NEEDS

EVSSOLUTION

EVSSOLUTION

• EVS can partner with clients to fill the unmet needs in customer insight generation by providing experts:

• Rich in business experience across financial srvcs., telecom/technology, logistics, energy, health care

• Skilled in data analytics to generate customer insight by cohesively analyzing internal, syndicate and

market research data

• Highly skilled in data collection, mining, analysis, reporting and modeling activities

• The resources can be deployed globally through our 4 knowledge delivery centers

• A combination of onshore/offshore delivery module helps EVS provide these services cost effectively

• A very comprehensive internal training engine along with a highly skilled resource pool of statisticians,

engineers, MBAs allows EVS to maintain a very high intellectual capital base

• EVS can partner with clients to fill the unmet needs in customer insight generation by providing experts:

• Rich in business experience across financial srvcs., telecom/technology, logistics, energy, health care

• Skilled in data analytics to generate customer insight by cohesively analyzing internal, syndicate and

market research data

• Highly skilled in data collection, mining, analysis, reporting and modeling activities

• The resources can be deployed globally through our 4 knowledge delivery centers

• A combination of onshore/offshore delivery module helps EVS provide these services cost effectively

• A very comprehensive internal training engine along with a highly skilled resource pool of statisticians,

engineers, MBAs allows EVS to maintain a very high intellectual capital base


Client Unmet NeedClient Unmet Need Evalueserve SolutionEvalueserve Solution

DATA COLLECTION

DATA MINING

DATA ANALYSIS

DATA REPORTING

DATA MODELLING

• Lack of tools and resources to collate disparate data sources

• Limited internal resources (bandwidth, quality and cost) for generating customer insights

• Incomplete data sourcing from internal, syndicate and market research for analysis

• Apt skilled resources to mine data and make it analysis ready

• Provide resources to collect data from all possible sources to undertake a comprehensive CI analysis

EVS is well positioned to play the role of a preferred business partner to satisfy the unmet customer insight needs of a client

Client Business Supply Chain

Account Acquisition Account Management Operations

• Readily deployable scalable talent pool with industry experience along with specialized statistical software skills in SQL, SAS, SPSS, QUANTUM, MATLAB, etc.

Ev

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Ins

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CIEXPERTS

• Lack of cost effective resources to generate integrated CI analysis outputs due to scarce availability of such talent

• Extremely talented cost effective resource pool of industry experts complemented with data analytics, business research and market research analysts


CI Analytical Framework

ANALYSISANALYSISREPORTING,

MODELLING AND AUTOMATION

KNOWLEDGE PORTALS

ON-SITE DELIVERY AND INTEGRATIONCLIENT

INTERNALDATA MARTS

CLIENTINTERNAL

DATA MARTS

SECONDARYRESEARCH

SECONDARYRESEARCH

MARKETRESEARCHMARKET

RESEARCH

SYNDICATERESEARCHSYNDICATERESEARCH

ONSITE

WORKSHOPS

ONSITE

WORKSHOPS

INFRA –STRUTURE

SET UP

INFRA –STRUTURE

SET UP

DATASECURITY

ASSESSMENT

DATASECURITY

ASSESSMENT

REQUIREMENTGATHERING

DATA COLLECTION

AND MINING

INTEGRATEDINSIGHT

GENERATIONDISSEMINATION


Thank you / Q& ACV to be sent:

[email protected]@evalueserve.com

© 2011 Evalueserve, Ltd. All Rights Reserved - Privileged and Confidential February 2011...

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Transcript of © 2011 Evalueserve, Ltd. All Rights Reserved - Privileged and Confidential February 2011...