© 2009 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization.

Florida TRS UpdatesKen Goulston, Wireless Manager(for Missy McManus, Relay Program Manager)

11/19/2010

© 2009 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization.2

Agenda

• TRS Statistics

• CapTel Statistics

• TRS Relay Results

• Outreach Performed

• STARS Conference

• 4G

© 2009 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization.

Total TRS Session Minutes July - October 2010

© 2009 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization.4

© 2009 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization.5

July 2009 – June 2010

Total: 3,433,244

Average: 286,104

July 2010 – October 2010 (4 months)

Total: 1,138,598

Average: 284,649

RESULT: .51% decrease in TRS minutes

© 2009 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization.6

© 2009 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization.7

© 2009 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization.8

July 2009 – June 2010

Total: 714,939

Average: 59,578

July 2010 – October 2010 (4 months)

Total: 233,717

Average: 58,429

RESULT: 1.93% decrease in TRS call volume

© 2009 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization.

Total CapTel Session MinutesJuly – October 2010

© 2009 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization.10

© 2009 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization.11

July 2009 - June 2010

Total: 3,912,664

Average: 326,055

July 2010 – October 2010 (4 months)

Total: 1,147,031

Average: 286,758

RESULT: 12.05% decrease in CapTel minutes

© 2009 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization.12

© 2009 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization.13

July 2009 – June 2010

Total: 1,191,005

Average: 99,250

July 2010 – October 2010 (4 months)

Total: 349,180

Average: 87,295

RESULT: 12.05% decrease in CapTel call volume

© 2009 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization.

TRS Relay ResultsOctober 2010 Evaluation

© 2009 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization.15

TRS Relay Results

© 2009 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization.16

TRS Relay Results

© 2009 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization.

TRS Relay Results

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Outreach PerformedCapTel OutreachOther Outreach

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CapTel OutreachPresented and demonstrated CT products and services at:

Jacksonville Senior Expo, 500+ attended.

Palm Beach County Association of the Deaf, 68 attended.

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CapTel Outreach (cont.)

ALDA: Deaf and Hearing Connection for Tampa Bay, 20 attended.

In addition, 1:1 trainings were provided to customers on how to use their CapTel 800i phones, WebCapTel and the Speech-to-Speech services.

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© 2009 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization.21

Other Outreach

Other outreach activities were performed; these included demonstrating, explaining, and assisting consumers with their wireless questions.

An outreach specialist developed a website to assist people with these questions:

https://sites.google.com/site/marymooresprintrelay/

© 2009 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization.

Other Outreach (cont.)

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© 2009 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization.

STS Enhancements

STARS Conference

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STARS ConferenceHosted by the Sprint team in Overland Park, Kansas, the conference from June 1 – 4 focused on Sprint’s 20th anniversary in providing various Relay services.

A tour of the Operations campus was conducted and Relay administrators were able to view 4G in action.

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© 2009 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization.

STARS Conference (cont.)

During the conference, Sprint was pleased to announce enhanced Speech-to-Speech features such as:

> Launching a dedicated STS site: www.sprintsts.com

> Future implementation of a STS email call set-up

> Adding several features to the Customer Database Profile.

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CitiesWireless Devices

4G

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4G Cities

Daytona Beach

Jacksonville

Orlando

Tampa

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4G Wireless Devices

Samsung Epic 4G

EVO 4G

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