© 2008 IBM Corporation ® 1 ECM Product Vision & Strategy Ken Bisconti Vice President, ECM Products...
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Transcript of © 2008 IBM Corporation ® 1 ECM Product Vision & Strategy Ken Bisconti Vice President, ECM Products...
1© 2008 IBM Corporation
®
ECM Product Vision & Strategy
Ken BiscontiVice President, ECM Products and StrategyIBM Software Group
February 2009
2© 2008 IBM Corporation
De
ma
nd
Operation InnovationApplication Focus
Enterprise ContentA Growing Strategic Asset
Content volumes are estimated to grow at
80% annually.**
Content volumes are estimated to grow at
80% annually.**
•Gartner Research, "Consider Three Issues When Implementing an ECM Strategy," (ID: G00137164); **IBM Estimate Based on Various Industry Studies
…A typical company has 5 to 20 different content management systems and repositories…*
3© 2008 IBM Corporation
Create Leverage
Manage
Build
Content
Documents
Web e-Statements
Devices
Output & Delivery
RecordsAdministrators
Discovery & Compliance
Retire
Retention & Destruction
Partners / Agencies
Search,Retrieve,Process
e-FormsProcessing
IndexValidateProcess
CreateProcessSubmit
Additional Content
CreateApprovePublish
Document Management
CaptureIndexStore
Print Output Mgmt
Web Content
Repositories
IntegrateFederateSearch
CaptureArchive
Supervise
Imaging
CaptureIndexStore
ECM Platforms
Users
ECM Applications
Search,Retrieve,Process
4© 2008 IBM Corporation
Organizations Achieving Significant Results Using IBM ECM...
IBM ECMIBM ECM
Cut processing time from weeks to 2 days
Increased revenue by $115M
Saved $5M over 5 years
Consolidating 915 websites yields $45M ROI
Customer Successes
64% increase in online revenues
Document transmittal cost savings of 35-40%
Eliminated all paper documents for large cost savings and facilitate compliance
Improved application performance and search to address regulatory concerns
Europe – Social Security Agency cuts costs 25%
Expects $500,000 ROI with its Mobile Office Wireless Solution
UVW
5© 2008 IBM Corporation
Companies are Using IBM ECM to Increase Profit Margins, Improve Customer Retention and Grow Market Share
More than 80 of the Fortune 100 are using IBM ECM
23 of the top 25 Banks
250+ In Communications
25 of the top 25 Insurers
1300+ Governments
1200+ Manufacturers
6© 2008 IBM Corporation
ECM Trends
More than 50% have no confidence in the integrity of their information *More than 50% have no confidence in the integrity of their information *RiskRisk
ControlControl
VolumeVolume
SimpleSimple Greater simplicity and consistency forend users neededGreater simplicity and consistency forend users needed
Everyone needs access to informationEveryone needs access to information
Volume & impact of paper is overwhelmingVolume & impact of paper is overwhelming
SpeedSpeed Shorter time to value requiredShorter time to value required
* AIIM Global Survey 2008
7© 2008 IBM Corporation
IBM Agile ECM helps companies make better decisions faster by:
● Managing all forms of content
● Optimizing associated business processes
● Enabling compliance
through an integratedinformation infrastructure
IBM Agile ECM empowering better decisions faster
8© 2008 IBM Corporation
IBM Agile ECM Product Strategy
Active Content
Enterprise Compliance
Business Agility
Pervasive Persuasive
Content Anywhere
Information Integration
Trusted Information
Performance Management
Business Intelligence
Business Optimization
Structured Data
ESB
SOA
Business Spaces
Dynamic Processes
Enterprise Rules
Transactions
Protected Storage
TSM/HSM
Tiered Storage
Information Infrastructure
Office Productivity
Collaboration
Mashups
FormsWCM
10
© 2008 IBM Corporation
Content reference customer
11
© 2008 IBM Corporation 11
Ribbon BarECM Command Group
12
© 2008 IBM Corporation 12
Custom Task Panes
Custom Task Panes
13
© 2008 IBM Corporation
Documents can be filed in P8 or CM8 libraries with a “stub” for easy access for the Quickr user
ECM integration with Lotus Quickr
14
© 2008 IBM Corporation
BPM reference
15
© 2008 IBM Corporation
ECM “Mashups”
ECM Header
ECM Work Data
ECM Attachments
ECM Doc Viewer
ECM Step CompletionECM Step Completion
16
© 2008 IBM Corporation
Industry GuidesRoadmaps, Reference Architectures, Workshops
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© 2008 IBM Corporation
ECM PlatformECM Platform
Content Collection &
Archiving
Content Collection &
Archiving
Records Management & Federation
Records Management & Federation
eDiscovery Management
& Analysis
eDiscovery Management
& Analysis
AdvancedClassification
AdvancedClassification
PartnerSolutionsPartner
Solutions
Information InfrastructureInformation Infrastructure
CompliantInformation
Management
CompliantInformation
Management
IBM Strategy forEnterprise Content
Compliance & Discovery
18
© 2008 IBM Corporation
Source Connectors
11 22 33
Policy &
Task Routing
Engine
Task Connectors
IBM NATIVE FileNet P8 CM8 FileNet Image Services Tivoli Storage Manager
CUSTOM / OTHER Microsoft File System IBM Content Integrator CMIS
Target Connectors
MESSAGING / E-MAIL Microsoft Exchange Lotus Domino PST content Instant Messaging (3rd party) NSF content
FILE SYSTEMS Microsoft File System Desktops Other File Systems
OTHER Microsoft SharePoint Lotus Quickr IBM Content Integrator CMIS Tivoli Storage Manager Backup Tapes
CUSTOM API Support
INTERNAL TASKS Copy / Move / Delete / Stub De-Duplication Rules-Based Classification
EXTERNAL TASKS Records Declaration Advanced Classification Rendering (3rd party)
CUSTOM TASKS API Support / Partner Apps Encryption System Lookups 3rd Party Rules / Policy Mgt
Available nowFuture options
IBM Content Collection and Archiving ArchitectureModular and Extensible … Powered By New Task Routing
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© 2008 IBM Corporation
eDiscovery Search & Analytics Efficient litigation response enabled by proactive info management
Increase agility, improve defensibility, and lower cost of eDiscovery response with targeted tools to retrieve, hold, manage, assess and intelligently cull collected electronic information
IBM eDiscovery Manager
• Tool for authorized IT users to help respond to discovery requests from legal
• Create and manage cases; search, assign, hold, preview, and export collected content
• Built on and integrated with ECM platform with full auditability for chain-of-custody
IBM eDiscovery Analyzer
• Early case assessment and smart culling for legal professionals and litigation support specialists
• Smart refinement of case collections to help dramatically reduce eDiscovery costs
• Advanced conceptual search and content analytics for rapid case insight
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© 2008 IBM Corporation
IBM ECM Discovery VisionEnabling better business outcomes from enterprise content
From Chaos
to Order
New Visibility
& Insight
Disorganizedor Lost Content
Organized Contentin IBM ECM repositories
Insightful Contentvisibility & business insight
Content AccessIBM OmniFind Search
Content ClassificationIBM Classification Module
Search & AnalyticsSolutions
IBM Content AnalyzerIBM eDiscovery ManagerIBM eDiscovery Analyzer
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© 2008 IBM Corporation
Leveraging Enterprise Content Management
Sophistication
Sca
le &
Rea
ch
Groups
LOB
Global Enterprise
Your strategy should enable rapid growth while minimizing cost and risk as you scale from servicing individual users to a global enterprise.
Individuals
Heterogeneous enterprise content Integrated enterprise processes Compliance policy management Master Metadata management Legal discovery Information Lifecycle Management
Shared content repositories Persuasive collaboration Automated business processes Retention and records management Contextual search and semantics Manage content for compliance
Content authoring Basic collaboration Web content management Archiving Simple search
Create, Contribute & Consume content File share
22© 2008 IBM Corporation
®
IBM ECM Product Strategy
Ken Bisconti, VP Products and Strategy